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Summary of reviewsThe ibis Swansea garners a strong reputation for its location, catering well to both leisure and business travelers. The hotel is praised for its convenient access to major roads, the M4 motorway and nearby Park and Ride service, while also being in proximity to Swansea's city center, university campuses and waterfront. Its quiet, serene environment complements the convenience of nearby shops, restaurants and attractions, underscoring its broad appeal.
The breakfast at ibis Swansea is highly rated, often described as excellent, varied and abundant. Guests appreciate the diversity of options and the attentive staff who cater to special dietary needs and ensure an early start for athletes. While some find it slightly pricey or occasionally encountering issues with cooked items, the overall satisfaction with both the quality and quantity is notable.
Dinner service presents a mixed bag with many guests valuing the convenience and praising specific dishes, highlighting good portion sizes and the capable chef's flexibility with dietary requirements. Yet, some critics mention inconsistencies in food quality, occasional reliance on microwaved meals and limited healthy options. Despite these drawbacks, many guests found the dinner service worthwhile and convenient.
Guest rooms are generally appreciated for their cleanliness, comfort and practical amenities like sizable TVs and tea/coffee facilities. While some rooms require minor maintenance and updates, efficient housekeeping and a smooth check-in experience bolster overall positive impressions.
Cleanliness remains a key strength with many reviews praising the well-maintained facilities and thorough housekeeping. However, occasional mentions of mold in bathrooms and aging tiles suggest some areas could use additional attention. The welcoming and clean downstairs areas contribute to a positive ambiance upon arrival.
The staff are frequently commended for their friendliness, helpfulness and professionalism. Individual staff members like Maria and Danny receive special mentions for their exceptional service, ensuring guests have a delightful stay.
Wi-Fi availability is positively marked with most guests experiencing fast and reliable connection suitable for conferencing and streaming. Some issues with initial connection or occasional signal drops are noted, but they do not significantly detract from the overall positive experience.
Free parking is a standout feature, consistently praised for its ample, secure and easily accessible spaces. This convenience is particularly valued by those exploring Swansea by car.
EV charging stations are available, offering an additional convenience for electric car users. While some issues with malfunctioning chargers and noise are highlighted, the overall availability is a positive feature.
Bed comfort receives mixed reviews with many finding them spacious and comfy, but some guests report issues with firmness, creakiness and thin duvets. Despite these varying experiences, cleanliness and size are generally appreciated.
Accessibility is another strong point with numerous features catering well to guests with disabilities, including wheelchair-friendly amenities and easy access to the town center. The presence of accessible rooms and a lift are particularly praised, although confirming availability in advance is recommended.
The hotel’s pet-friendly policy receives high marks, particularly for accommodating dogs and cats without extra fees. The friendly staff and inclusion of pets in communal areas enhance the overall guest experience.
In sum, ibis Swansea combines a strategic location, excellent breakfast offerings, cleanliness, friendly staff and practical amenities to create a welcoming environment for a wide range of travelers, including those with pets and special accessibility needs. Show more
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Categories
Hotel with EV Charging Stations
Hotel Taking Steps Towards Sustainability
Dog Friendly Hotel
Cheap Hotel
Accessible Hotel
Room Types
Standard Twin RoomThis room has a TV, tea and coffee making facilities, and a work desk. The en suite bathroom has a hairdryer.
Double RoomThis room has a TV, tea and coffee making facilities, and a work desk. The en suite bathroom has a hairdryer.
Double RoomThe double room features a tea and coffee maker, a carpeted floor, as well as a private bathroom boasting a walk-in shower and a hairdryer. Rooms on the upper floors are reachable by lift. The unit has 1 bed.
Twin RoomThis twin room features a tea and coffee maker, heating and a flat-screen TV. The unit offers 2 beds.
Accessible Room with Two Single BedsThe double room features a tea and coffee maker, parquet floors, as well as a private bathroom boasting a walk-in shower and a hairdryer. Rooms on the upper floors are reachable by lift.
Guest Reviews
7.9
Good
Location
The ibis Swansea boasts a highly regarded location that meets various travel needs conveniently. Guests frequently highlight its superb accessibility with easy access to major roads, the M4 motorway and the nearby Park and Ride service. The hotel’s proximity to Swansea’s city center, university campuses, marina and waterfront makes it an attractive choice for both leisure and business travelers.
Its placement offers a quiet environment away from the hustle and bustle, yet within reasonable walking distance of the town center, shops, restaurants and cultural points of interest. This balance of tranquility and convenience, combined with ample free parking, appeals to many who seek a blend of relaxation and accessibility.
The area around the hotel garners positive remarks for being lovely and pleasing, providing a pleasant backdrop for strolls to local attractions. The location also scores well for those visiting the university or attending events like the Ironman competitions or concerts at nearby parks. Whether for a short break or an extended stay, guests find the location ideal for their diverse requirements.
Breakfast
The breakfast at ibis Swansea consistently receives high praise from guests, often described as brilliant, excellent and fantastic. Many appreciate the variety and abundance of choices with options ranging from full English to Continental and a robust selection of hot and cold foods. The breakfast is frequently replenished by attentive staff, who also accommodate special needs like gluten-free options and early breakfasts for athletes.
Guests highlight the breakfast as very good value for money with some noting it as superb and delicious. A common theme is the satisfaction with both the quality and quantity of the food offered. Despite the overall positive feedback, a few guests mention that the breakfast can be expensive and sometimes the cooked items might be cold or dry. However, the majority found the breakfast to be a great start to their day, emphasizing its rich selection and excellent service.
Overall, the breakfast experience at ibis Swansea is highly regarded, contributing positively to guests' overall stays with the friendly and flexible staff enhancing the breakfast service.
Dinner
The dinner experience at ibis Swansea received a range of opinions with many guests appreciating the convenience and quality of the food while others found it lacking. Several reviewers praised the evening meal as very good value for money with specific compliments going to the chef for accommodating dietary needs and preparing tasty dishes like the macaroni cheese. The menu featured classic options such as fish & chips, chicken kiev, pizza and ribs and portions were generally deemed decent in size. Many found the pizzas and some other dishes to be very good with highlights including a particularly tasty pizza and overall great food.
However, some guests noted that the food seemed microwaved and there were mixed feelings about the quality of certain dishes like the cod fillet and chicken, which were described on more than one occasion as extremely dry. The food quality appeared to vary from day to day with some finding the evening meals adequate and others pointing out limited healthy options and uninspiring canteen-standard fare. The menu was somewhat limited and on occasions, items ran out or were unavailable. Additionally, there were reports of the microwave malfunctioning, causing delays in meal preparation.
Dining onsite was appreciated for its convenience, especially during bad weather or when not wanting to venture out. The service received positive remarks, particularly for the friendly staff. However, some guests felt the food was overpriced, especially breakfast and noted there were no dining options available after 10 pm. Despite these criticisms, the overall sentiment about the dinner at ibis Swansea was that it offered good value and convenience with several stand-out positive experiences balancing out the negative aspects.
Rooms
The rooms at ibis Swansea generally offer a blend of spaciousness and cleanliness, which is appreciated by many guests. They describe the rooms as clean, comfortable, modern and well-appointed, making for a pleasant stay. The presence of amenities like a good-sized TV, kettle for tea and coffee and a functional layout adds to the overall convenience. Many guests found the rooms to be spacious with a large bed and good air conditioning.
Despite the positives, several reviewers noted that some rooms need a bit of attention and maintenance, such as better lighting, a refresh of paint and minor repairs. Issues like dusty areas, tired-looking bathrooms and occasional noise from outside are mentioned. However, efficient housekeeping and a consistent check-in process are also highlighted as positive aspects.
Overall, while the hotel offers good value and well-decorated rooms, some areas need additional care to enhance the guest experience. The combination of cleanliness, comfort and handy amenities like parking and location near the city center makes ibis Swansea a practical choice for budget travelers.
Beds
The reviews of beds at ibis Swansea present a diverse range of guest experiences. Many found the beds to be comfortable and clean, often describing them as spacious and allowing for a pleasant night's sleep. Phrases like 'comfy bed' and 'comfortable beds' were frequently noted and several guests appreciated the extra comfortable pillows provided.
However, not all feedback was positive. Some guests found the beds uncomfortable or too firm with a few describing the mattresses as hard or akin to sleeping on a wooden plank. Issues with creaky beds and thin duvets were also mentioned, as well as occasional discomfort from hollow or overly soft pillows.
There were instances where guests encountered two twin beds pushed together and some highlighted problems like saggy mattresses or rigid board-like surfaces that contributed to poor sleep quality or back pain. Despite these mixed reviews, many guests still appreciated the clean and spacious nature of the beds, suggesting room for improvement in consistency.
Cleanliness
Ibis Swansea is a hit among guests for its general cleanliness despite some mixed experiences with its bathrooms and furnishings. Many reviews praise the hotel for being very clean and well-maintained with spotless rooms and modern, clean decor as standout features. Housekeeping seems thorough with fresh and clean towels and sheets regularly provided and the rooms are often described as clean and comfortable, adding to an overall enjoyable stay.
However, some guests have noted areas that could use improvement. While the showers receive high marks for cleanliness, there have been instances of mold in some bathrooms and issues with grouting and aging tiles. A few reviews mention that specific rooms or hallways, especially carpets, need deeper cleaning or renovation.
The hotel's downstairs areas are consistently highlighted as clean and well-kept, contributing to a welcoming atmosphere upon arrival. While some rooms need a bit of attention and updates, the vast majority of guests appreciate the cosy and clean environment, making Ibis Swansea a reliable choice for cleanliness-conscious travelers.
Staff
Visitors to ibis Swansea consistently praise the hotel's staff, highlighting their friendliness, helpfulness and professionalism. Guests describe the team as exceptionally efficient, warm and welcoming, often going above and beyond to ensure a pleasant stay. The reception staff, particularly individuals like Maria and Danny, receive special mentions for their excellent service and accommodating nature. Whether it's assisting with booking taxis, retrieving lost items or simply providing a warm greeting, the staff's positive attitude and willingness to help stand out. Overall, the attentive and courteous ibis Swansea staff significantly enhances the guest experience.
Wi-Fi
The Wi-Fi experience at ibis Swansea presents a mixed bag, though predominantly positive. Many guests highlight the availability of free Wi-Fi with some praising the fast and reliable connection, especially useful for video conferencing and streaming services. Decent speeds and readily available access make it a functional amenity for most travelers. However, some have encountered difficulties initially connecting to the Wi-Fi or experienced occasional drops in the signal. The smart TVs in the rooms, unfortunately, are not connected to the internet, which might be a limitation for those looking to stream directly from the television. Despite a few hiccups, the hotel’s internet service generally meets guests’ needs without major issues.
Parking
At ibis Swansea, parking is frequently highlighted as one of the hotel's standout features. Guests repeatedly praise the availability of ample free parking spaces, making it convenient and stress-free for those traveling by car. The parking facilities are described as easy to access with plenty of spaces available right at the hotel's doorstep. Many appreciate the convenience and safety of the on-site car park, which includes secure options with CCTV surveillance.
The consistent presence of free parking is regarded as a significant bonus, particularly for those planning to explore Swansea and its surroundings. Some reviews note the ease of parking and walking straight to the reception without any hassle. Despite a couple of comments about parking charges or the need for improvement, the consensus remains overwhelmingly positive about the parking experience at ibis Swansea, marking it as a strong advantage for guests staying at the hotel.
EV charging stations
Ibis Swansea offers EV charging stations, providing a convenient feature for guests with electric cars. Several reviews mention the presence of electric chargers and charging points, highlighting their availability and convenience for travelers driving electric vehicles. The hotel boasts two EV charging stations, accessible through BP's charging network. However, some guests experienced issues, such as non-functional chargers and noise from a charging point located outside a bedroom window. Overall, while the availability of EV charging is a positive amenity, there were a few concerns about maintenance and accessibility that require attention.
Accessible
Ibis Swansea has garnered praise for its commendable accessibility features, catering well to guests with disabilities. The hotel has been described as completely accessible to individual needs and easily accessible from multiple points with particular emphasis on its good accessibility to the town center and proximity to the M4. Many guests found it easy to get to with straightforward parking and uncomplicated access.
For those with mobility concerns, the hotel is wheelchair-friendly and several reviews highlighted the availability of handicap-accessible rooms and ground floor rooms. The presence of a lift has also been considered a significant advantage. Additionally, there's easy access for both cars and buses and a good bus service adds to the overall convenience. This combination of features helps ensure a satisfactory and smooth experience for all guests. However, there were sporadic mentions of a lack of accessible rooms in some instances, indicating a need for potential guests to confirm availability prior to arrival.
Dog Friendly
The ibis Swansea hotel is highly praised for its welcoming atmosphere towards pets, particularly dogs and cats. Guests frequently mention the hotel as being exceptionally dog friendly with specific accommodations tailored for those traveling with their furry companions. The staff's friendliness and acceptance of pets stand out, making it easy and convenient for guests bringing their pets along. Many appreciated that their dogs were allowed in rooms, as well as communal areas such as the bar and reception, enhancing the inclusive feel of the property.
The hotel doesn’t charge any additional fees for bringing dogs, which adds to the overall positive experience. Guests have seen many dogs around the hotel, indicating it as a popular choice among pet owners. Some guests pointed out minor areas for improvement, such as the need for bowls in the dog-friendly rooms, but these were overshadowed by the generally positive experience. The modern look and convenient location of the hotel are also notable benefits frequently mentioned by pet owners. Overall, ibis Swansea effectively meets the needs of those traveling with pets, making it a desirable option for a pet-friendly stay.
No, ibis Swansea doesn't have any pool.
No, a spa isn't available at ibis Swansea.
Yes, ibis Swansea welcomes dogs.
No, parking facilities aren't available at ibis Swansea.