Elements Hotel&Spa
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Summary of reviewsElements Hotel & Spa is a highly praised destination, nestled in the stunning Jizera Mountains, which makes it an excellent choice for nature lovers and adventure seekers. Its superb location provides easy access to popular attractions like the Sky Walk and gondola lift, as well as being a stone’s throw away from the town center of Świeradów-Zdrój and its charming spa facilities. The hotel is also lauded for its peaceful environment and beautiful surroundings, making it a prime spot for both relaxation and outdoor activities such as hiking, mountain biking and skiing.
Guests consistently rave about the breakfast offerings, highlighting the extensive variety and freshness of the buffet. The availability of options like waffles and omelets, alongside a wide array of hot and cold dishes, garners much appreciation. Friendly staff and a spacious, clean breakfast area contribute to a positive dining experience, though some mention occasional overcrowding and noise during busy times.
Dinner at the hotel’s main restaurant also receives favorable reviews, especially the à la carte menu which is recommended for a more flavorful and varied experience. Even though the buffet style does not always meet five-star expectations with issues like limited variety and occasional cold dishes, the overall quality of the food is well-received. The restaurant’s staff are praised for their diligent service.
The rooms at Elements Hotel & Spa stand out for their spaciousness, modern design and cleanliness. Guests frequently mention the large balconies with stunning views of the mountains, as well as the stylish interiors and modern amenities. Families particularly appreciate the generous size and practical design of the rooms, although minor issues such as the lack of air conditioning and intermittent cleaning services are noted.
Cleanliness throughout the hotel is consistently highlighted with both rooms and communal areas including the pool, spa and bathrooms described as impeccably maintained. While there are minor concerns from some guests regarding room cleaning regularity, the overall impression is one of a clean and welcoming environment.
The hotel staff are frequently commended for their friendly, professional and attentive service. The reception team, housekeeping and dining service staff contribute significantly to creating a pleasant and hospitable atmosphere, even though there are occasional mentions of language proficiency challenges and organizational hiccups.
The complimentary Wi-Fi at Elements Hotel & Spa receives mixed reviews. While it is functional in main areas and acceptable for casual browsing, some guests report weak signals and unreliable connections, particularly in rooms situated on higher floors.
The spa and wellness facilities at the hotel are widely praised for their quality and diversity. Visitors appreciate the variety of saunas, the swimming pool, gym and an array of treatments offered. The spa's modern and clean design enhances the relaxation experience, although some guests find it a bit small given the hotel's size. The gym, although functional and equipped with essential machines, could benefit from more space and better maintenance.
Lastly, the hotel’s pool facilities receive enthusiastic praise with guests enjoying the clean, well-maintained pools, including options for both adults and children. The child-friendly zones and water slides are particularly appreciated by families. The overall ambiance of the wellness area, including the saunas and jacuzzi, adds to the delightful experience, although some guests note the pool water can occasionally feel a bit cold.
Overall, Elements Hotel & Spa is highly regarded for its superb location, quality amenities and welcoming service, making it a desirable destination for relaxation and recreation in a beautiful natural setting.
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Guests consistently rave about the breakfast offerings, highlighting the extensive variety and freshness of the buffet. The availability of options like waffles and omelets, alongside a wide array of hot and cold dishes, garners much appreciation. Friendly staff and a spacious, clean breakfast area contribute to a positive dining experience, though some mention occasional overcrowding and noise during busy times.
Dinner at the hotel’s main restaurant also receives favorable reviews, especially the à la carte menu which is recommended for a more flavorful and varied experience. Even though the buffet style does not always meet five-star expectations with issues like limited variety and occasional cold dishes, the overall quality of the food is well-received. The restaurant’s staff are praised for their diligent service.
The rooms at Elements Hotel & Spa stand out for their spaciousness, modern design and cleanliness. Guests frequently mention the large balconies with stunning views of the mountains, as well as the stylish interiors and modern amenities. Families particularly appreciate the generous size and practical design of the rooms, although minor issues such as the lack of air conditioning and intermittent cleaning services are noted.
Cleanliness throughout the hotel is consistently highlighted with both rooms and communal areas including the pool, spa and bathrooms described as impeccably maintained. While there are minor concerns from some guests regarding room cleaning regularity, the overall impression is one of a clean and welcoming environment.
The hotel staff are frequently commended for their friendly, professional and attentive service. The reception team, housekeeping and dining service staff contribute significantly to creating a pleasant and hospitable atmosphere, even though there are occasional mentions of language proficiency challenges and organizational hiccups.
The complimentary Wi-Fi at Elements Hotel & Spa receives mixed reviews. While it is functional in main areas and acceptable for casual browsing, some guests report weak signals and unreliable connections, particularly in rooms situated on higher floors.
The spa and wellness facilities at the hotel are widely praised for their quality and diversity. Visitors appreciate the variety of saunas, the swimming pool, gym and an array of treatments offered. The spa's modern and clean design enhances the relaxation experience, although some guests find it a bit small given the hotel's size. The gym, although functional and equipped with essential machines, could benefit from more space and better maintenance.
Lastly, the hotel’s pool facilities receive enthusiastic praise with guests enjoying the clean, well-maintained pools, including options for both adults and children. The child-friendly zones and water slides are particularly appreciated by families. The overall ambiance of the wellness area, including the saunas and jacuzzi, adds to the delightful experience, although some guests note the pool water can occasionally feel a bit cold.
Overall, Elements Hotel & Spa is highly regarded for its superb location, quality amenities and welcoming service, making it a desirable destination for relaxation and recreation in a beautiful natural setting.
Hotel with EV Charging Stations
Luxury Hotel
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Hotel with Spa
Cost for using spa facilities: Zgodnie z ofertą Sensus SPA
Spa services:
Facial treatments
Body treatments
Full body massage
Back massage
Head massage
Neck massage
Couples massage
Maternity massage
Detox massage
Deep tissue massage
Hot stone massage
Sports massage
Thai massage
Aromatherapy
Reflexology
Manicure
Pedicure
Approximate cost of spa services:
MASAŻ UWALNIAJĄCY NAPIĘCIA MIĘŚNI AROMATHERAPY - 390 PLN
TAJSKI MASAŻ KLASYCZNY - 350 PLN
Show more...MASAŻ UWALNIAJĄCY NAPIĘCIA MIĘŚNI AROMATHERAPY - 390 PLN
TAJSKI MASAŻ KLASYCZNY - 350 PLN
Family Friendly Hotel
Dog Friendly Hotel
Do you accept dogs in all rooms?
No, some rooms only: Only level 2 rooms
No, some rooms only: Only level 2 rooms
Is there an extra charge?
Yes, zł 60 per night
Yes, zł 60 per night
Should the dog owner notify you before checking in?
Yes, during the booking process
Show more...Yes, during the booking process
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool Pool Water Slide Outdoor Pool
Number of pools 2
Pool 1 information:
Name of the pool: Aqua Ignis
Show more...Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
Hotel with Gym
5-Star Hotel
Hotel with Outdoor Pool
Hotel with Pool Water Slide
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
Nestled in the picturesque surroundings of the Jizera Mountains, Elements Hotel & Spa boasts an exceptional location perfect for nature enthusiasts and adventure seekers. The hotel is situated conveniently close to the Sky Walk, gondola lift and all-weather toboggan run, making it an ideal spot for both winter sports and summer hiking. Guests frequently highlight the proximity to various ski slopes and the Ski & Sun lift with some attractions just a five-minute walk away. The hotel's central location offers easy access to the town center of Świeradów-Zdrój, known for its charming spa facilities, while also providing stunning views of the mountains.
The serene and beautiful environment is complemented by the convenience of nearby trails for hiking, mountain biking and cross-country skiing, ensuring a diverse array of outdoor activities. Visitors appreciate the tranquility of the area, yet still find it easy to reach the city's amenities, including shops, restaurants and promenades. The hotel itself serves as an excellent starting point for excursions to local landmarks, such as Frýdlant and Czocha castles and even the Czech border, just a short drive away.
Overall, Elements Hotel & Spa receives high praise for its superb location, offering guests the perfect blend of accessibility, natural beauty and a peaceful retreat.
Guests at Elements Hotel&Spa have shared a generally glowing consensus regarding the breakfast offerings, emphasizing the extensive variety and deliciousness of the fare. The buffet-style breakfast impresses with a diverse selection of both savory and sweet options, satisfying a wide range of tastes. The food quality often receives praise with many noting the freshness and the constant replenishment of dishes, meaning nothing runs out even during peak hours. Particular highlights include the option to make waffles, sumptuous omelettes and a delightful array of hot and cold dishes accompanied by a broad selection of beverages.
Additional positive mentions focus on the friendly staff and their efficient service, as well as the spacious and clean breakfast area. Many guests appreciate the long serving hours, giving them flexibility and for families, the breakfast comes highly recommended due to the variety catering to all ages.
However, some feedback addresses issues such as overcrowding and noise during busy times, diluted juices and the occasional lack of live cooking, which a few guests expected from a five-star establishment. Despite these minor drawbacks, the overall consensus underscores the breakfast as a standout feature of the hotel, contributing significantly to the guest experience.
Travelers visiting the Elements Hotel&Spa can look forward to a largely satisfying dining experience, particularly at dinner. The hotel's main restaurant offers a buffet style and an à la carte menu with numerous guests highlighting the diverse and delicious offerings. There's a wide selection of dishes, including vegetarian and gluten-free options, ensuring everyone finds something to enjoy. Many appreciated the high quality and taste of the food, describing the cuisine as excellent and well-prepared. The à la carte dishes received commendations for their variety and flavor, making them a worthwhile option for those seeking a more curated dining experience.
Nevertheless, the dinner schedule from 4:00 pm to 7:00 pm was not favored by everyone, particularly families with children, who found it inconvenient. Some reviewers noted that while the food was generally good, certain expectations, especially for a five-star hotel, were not met; there were comments about limited variety, occasionally cold dishes and some tasteless meals. The atmosphere of the dinner buffet was likened to a large canteen by a few guests, which detracted from the overall dining experience.
Optimal dining advice includes trying the à la carte offerings for a more satisfying experience, especially for families. The restaurant staff were generally praised for their service, although some diners found the layout a bit crowded during peak times. Despite these mixed reviews, the hotel remains a viable option for travelers looking to enjoy diverse and flavorful meals with many guests expressing satisfaction with the overall dining experience.
Elements Hotel&Spa offers an impressive accommodation experience with overwhelmingly positive feedback centered around its rooms. The rooms are frequently described as spacious, modern and clean, often featuring large balconies with picturesque views, particularly of the surrounding valley and mountains. Families especially appreciate the generous size of the rooms and apartments, which typically include separate living and sleeping areas, making them ideal for larger groups or longer stays. Guests highlight the stylish, well-furnished interiors that are both practical and aesthetically pleasing, equipped with modern amenities such as comfortable beds, expansive bathrooms and plenty of storage.
While the rooms are praised for their comfort and design, there are occasional mentions of issues like the lack of air conditioning, noisy ventilation or sporadic room cleaning. Despite these minor drawbacks, visitors generally find the rooms well-appointed and conducive to a relaxed stay. The hotel's cleanliness standards are particularly noted and many reviews emphasize the high level of maintenance, making for a pleasant environment.
Overall, Elements Hotel&Spa's rooms stand out for their size, modern facilities and thoughtful design, making them a preferred choice for travelers seeking comfort and style in a serene setting.
Elements Hotel&Spa has garnered praise from guests for its consistently comfortable and spacious beds. Many reviewers found the beds to be very comfortable, often describing them as super comfortable or excellent for sleeping. The mattresses received positive feedback with some guests appreciating their firm yet comfortable nature, while a few others found them to be on the harder side. The rooms are also noted for their modern appearance and cleanliness, complementing the comfort of the beds.
However, the hotel does face some criticism regarding bedding. Some visitors mentioned issues with hard or uncomfortable mattresses and there were reports of creaking and rustling beds due to protective layers. The sofa beds, in particular, were frequently described as unsuitable for sleeping with reports of being saggy or uncomfortable. There were also occasional mentions of bedding only being changed every three days and beds being made infrequently during stays. Despite these few drawbacks, the majority of guests had a positive experience with the comfort and quality of the beds at Elements Hotel&Spa.
The guest reviews for Elements Hotel&Spa highlight a consistent focus on cleanliness throughout the property. The hotel and its rooms are described as very clean, modern and well-maintained with many guests appreciating the fragrant, fresh atmosphere. This sentiment extends to various areas of the hotel including the pool, bathrooms and spa, which were frequently noted for their impeccable cleanliness.
Reviewers often mention that rooms are spacious, nicely furnished and consistently clean, contributing to a comfortable stay. The hotel's contemporary design and the upkeep of its facilities garner praise, reinforcing the overall impression of a meticulous and inviting environment. Despite these positive notes, some guests expressed concerns about the irregularity and quality of the cleaning service, mentioning issues like missed cleaning, stained carpets and unaddressed room service requests.
However, the minor issues didn't overshadow the general satisfaction with the cleanliness of the hotel. The extensive efforts to maintain a clean and orderly environment leave a lasting positive impact, positioning Elements Hotel&Spa as a clean and pleasant destination for travelers.
At 'Elements Hotel & Spa,' the staff consistently receives high praise for their friendly, polite and professional demeanor. Guests frequently commend the reception team for their accommodating and pleasant service, often highlighting individuals for their exceptional support, such as helping to find local services or providing professional advice. The housekeeping staff also earns accolades for their courtesy and thoroughness, contributing to an overall welcoming atmosphere.
Guests describe interactions with the staff as very positive with many noting that the team is always smiling, eager to help and attentive to their needs. The animators and service personnel in the dining areas are often mentioned for their diligence and friendly nature, ensuring a pleasant dining experience despite some language barriers.
However, there are isolated instances of less favorable feedback, particularly regarding language proficiency and occasional inattentiveness or organizational issues among the restaurant and reception staff. These negative experiences, though notable, are infrequent and do not overshadow the general consensus of the staff's helpful and kind behavior.
Overall, the hotel's team is characterized by their commitment to providing excellent service, creating a hospitable environment that leaves a lasting impression on guests.
Elements Hotel&Spa offers complimentary Wi-Fi to its guests, which some reviewers found to be fast and reliable, especially in the main areas. However, the experience with the Wi-Fi appears to be mixed and somewhat inconsistent across different parts of the hotel. Guests on the upper floors often reported weak internet signals or complete disconnections. This inconsistency extended to some rooms where the Wi-Fi only functioned near the entrance or was generally unreliable, impacting the use of internet-connected TVs and other devices.
In contrast, some guests did find the Wi-Fi to be acceptable and reliable, allowing for a decent browsing experience. Yet, the overall consensus suggests that while the hotel's internet service is usable, it doesn't always meet the demands of all guests, particularly during peak usage times or in certain locations within the hotel.
There were mentions of smart TVs and internet TV capabilities, though these features seemed hampered by the unreliable Wi-Fi. The connection issues created notable drawbacks, making it difficult to stream content or make full use of digital amenities in the rooms.
For travelers who rely heavily on stable internet for either work or entertainment, the hotel's Wi-Fi situation might present some challenges. However, for more casual browsing needs, the service could still be sufficient, especially in main communal areas where the connection is reportedly stronger.
Elements Hotel&Spa offers a widely praised spa experience that impresses with its comprehensive and diverse amenities. Guests consistently highlight the wellness and spa areas as one of the hotel's standout features. The spa facilities include a large sauna area with various saunas, such as Finnish, herbal, infrared and steam, which are well-received by visitors for their quality. The inclusion of a swimming pool and gym further enhances the spa experience, making for a well-rounded wellness offering.
The spa area is often described as pleasant, excellent and well-organized with a particular emphasis on its clean and contemporary design. The availability of numerous activities and the spaciousness of the area contribute to the overall positive experience. However, some guests note that the spa can feel small relative to the hotel's size and the spa pricing is perceived as intensive.
The massage services at the spa receive high praise with words like "amazing" and "incredibly good" frequently mentioned. Guests appreciate the relaxing atmosphere and the variety of treatments available, despite some occasional comments about treatments being unavailable. Sauna ceremonies are another highlight, adding a unique touch to the guest experience.
Finally, the combination of a lovely adult spa, wellness center and high-quality facilities makes Elements Hotel&Spa a desirable destination for those seeking relaxation and rejuvenation. The hotel's beautiful location, in proximity to the town and various restaurants, along with delicious food offered on-site, further enhances the overall stay.
The gym at Elements Hotel&Spa receives mixed feedback from guests. On the positive side, many appreciate the presence of a gym and find it well-equipped with the necessary machines such as a treadmill, bicycle and elliptical trainer. The gym also gets marks for being accessible to guests throughout the day and offering a sense of appeal.
However, there are notable drawbacks mentioned. The gym is frequently described as quite small and limited, which some guests feel is inadequate for the size of the hotel. In some reviews, the space is said to accommodate only a couple of people at a time, making it feel cramped. There are also concerns about broken equipment and cleanliness and suggestions indicate the fitness room could benefit from better soundproofing and more attention from the cleaning staff.
Overall, while the gym meets basic expectations and is functional, guests feel there is significant room for improvement, particularly in enhancing the space and equipment to better match the hotel's size and standards.
At Elements Hotel & Spa, the pool amenities receive glowing praise from visitors who delight in the hotel's extensive and well-maintained aquatic facilities. Guests frequently highlight the large, clean pools, both indoor and outdoor, that cater to a variety of preferences and needs. The pools are noted for their cleanliness and modern design with specific approval for the child-friendly zones, such as separate heated pools for kids and engaging water slides which make them particularly enjoyable for families.
The wellness area, including the pool, sauna and jacuzzi, contributes to a comprehensive relaxation experience, offering a clean and inviting environment. The water temperatures in the pools are generally deemed comfortable and the outdoor heated pool is a standout feature for many.
Despite the overall positive experience, some visitors have noted that the pool water occasionally feels a bit cold and there can be unpleasant odors. Additionally, crowding is a common complaint, especially in the indoor pool during peak hours. The pool size is also perceived as too small for the number of guests at times, leading to a less enjoyable experience during busy periods.
Nonetheless, the hotel's extensive spa and pool offerings, coupled with an array of attractions for both adults and children, make it a popular choice for travelers looking for a blend of relaxation and family-friendly activities.
The parking situation at Elements Hotel&Spa receives mixed reviews from guests. For visitors seeking convenience, the hotel offers several options such as an underground garage and outdoor parking with a free electric car charging station being a particular highlight. The parking is described as well-organized and, for those looking for covered spaces, there is the availability of an underground garage. However, many guests have highlighted the high costs associated with parking, which can range from 20 to 40 Euros per day (or 30 to 60 PLN) and some feel that these fees are excessive given the high room rates.
Several guests have commented on the limited number of parking spaces, which often leads to congestion and difficulties in finding a spot. The parking surfaces also drew criticism with mentions of a gravel lot and conditions that could become muddy and icy, particularly concerning during snowy weather. Some felt that the outdoor parking areas were poorly maintained and not secure enough.
Overall, guests seem to appreciate the availability of parking options but are less enthusiastic about the associated costs and maintenance issues. Many strongly believe that parking should be included in the room price to enhance the overall guest experience.
Elements Hotel&Spa is highly praised for being a family-friendly destination that offers a wealth of activities for children. Families consistently enjoyed their stays, highlighting the property's suitability for a family vacation. The hotel features dedicated playrooms, including game rooms and areas for animations, providing plenty of options for kids' entertainment. Children appreciated the various games and the specially designated play areas.
A standout feature is the well-maintained children's pool equipped with a slide and the water park designed for young guests. Families loved the large family rooms and the family-oriented restaurant areas, ensuring comfort and convenience. The property includes animation programs and varied activity options for children, available daily and extending into the evening.
The hotel offers a family sauna and spacious apartments, contributing to an overall relaxing family atmosphere. Parents and children alike were pleased with the family-friendly environment and the numerous activities tailored to keep children entertained and engaged. From diverse children's programs to well-maintained playgrounds, Elements Hotel&Spa caters comprehensively to families.
Despite the overwhelming positive feedback, some guests mentioned areas for improvement, such as expanding facilities for toddlers and better-adapted eating schedules for young children. Nonetheless, Elements Hotel&Spa remains a top choice for a family-centric holiday with its extensive and thoughtfully designed offerings for families with children.
Elements Hotel&Spa in Poland seems to have gathered some mixed feedback from its guests regarding its five-star status. While some aspects of the hotel are appreciated, many reviews highlight significant shortcomings that detract from its supposed luxury rating.
Guests have praised the hotel's modern and spacious rooms, finding them well-equipped and clean, reflecting expected standards of a high-class establishment. Additionally, the general cleanliness of the hotel is frequently mentioned positively, creating an overall pleasant first impression.
However, many guests are dissatisfied with various aspects that do not align with their expectations of a five-star hotel. A recurring comment is the inadequacy of the wellness and spa areas, which are described as small and overcrowded, falling short of luxury spa expectations. The pool is also deemed inadequate for a hotel of this supposed caliber.
Dining options seem to be a major point of contention. Numerous reviews mention that the food quality and selection do not match the standards of a five-star hotel. The evening buffet, in particular, receives criticism for not offering enough variety or quality. Issues such as cold scrambled eggs and the use of diluted juice concentrates at breakfast add to the sense of disappointment.
Service appears to be another area where the hotel does not meet five-star expectations. Reports of uncomfortable beds, rooms lacking air conditioning, insufficient room cleaning and a general absence of luxury amenities common in similarly rated hotels underscore this sentiment. Many guests feel that the staff and facilities lack the refinement typically associated with five-star hospitality.
Several guests also note inconsistencies like the lack of in-room cosmetics, a common expectation at this level of accommodation and the presence of dogs around the hotel, which some find inappropriate for a five-star resort.
Overall, despite some positive feedback on room size and modernity, Elements Hotel&Spa seems to fall short of delivering a consistent five-star experience with significant improvements needed in dining, wellness facilities and overall service to meet guests' luxury expectations.
Elements Hotel&Spa offers a versatile pool experience with water slides, making it an attractive option for families. The facilities include both indoor and outdoor pools equipped with slides. Children's enjoyment is catered to with a separate children's pool featuring a slide and a spacious outdoor heated pool that also boasts a water slide. The spa-area pool hosts its own set of slides, enhancing the overall aquatic experience. Despite a few mentions of the absence of slides in certain water zones, the hotel's pool area generally receives positive feedback for its fun and engaging water slides, providing plenty of entertainment for kids.
Elements Hotel&Spa offers a remarkable experience with its heated pool facilities, which have consistently garnered positive feedback from guests. The pools' warm water is a standout feature, often described as beautifully warm and kept at a comfortable temperature. There are multiple heated pools, including an outdoor pool and a child’s heated pool, providing options for all ages and preferences.
Guests particularly appreciate the indoor heated pool and the well-maintained sauna area, enhancing the overall relaxation experience. The hotel's outdoor heated swimming pool allows for a cozy swim regardless of the season, thanks to an efficient electric heating system. Overall, the heated pool area is praised not only for the enjoyable warmth of the water but also for its well-kept condition and inviting ambiance.
The outdoor pool at Elements Hotel&Spa has received numerous positive comments from guests. It is described as a wonderful, large facility, ideal for families due to its significant capacity. The pool features heated water, which many visitors have appreciated and boasts slides that add a fun element, particularly appealing to children. Additionally, there is a separate smaller pool for kids, ensuring that younger guests also have a dedicated space. The presence of both indoor and outdoor pools provides versatility and an outdoor sauna adds to the relaxation options. While there is mention of the pool being surrounded by construction and some noting it isn't very big, it overall remains a highlight for many guests, contributing positively to their stay.
The indoor pool area of Elements Hotel&Spa has received a variety of feedback from guests with an emphasis on its positives. Many appreciated the availability of different pools catering to various age groups, including a large child’s pool and a separate indoor pool for adults. The presence of both indoor and outdoor swimming options added versatility and appeal. The indoor pool was generally described as nice with good ventilation and the heated option was particularly well-liked.
However, several guests noted that the indoor pools could become crowded, especially in the evenings and some found the water temperature to be on the colder side. There were also comments about the indoor pool area being sometimes loud and occasionally in need of maintenance. Despite these critiques, the indoor pool area remains a highlight for many, thanks to its atmosphere and versatility.
The Elements Hotel&Spa is often regarded as one of the best hotels in the area, boasting modern and luxurious accommodations that many believe deserve a five-star rating. Guests frequently praise its new, well-maintained and chic design, noting that the hotel exudes luxury and elegance from the moment you walk in. The high-quality furnishings and sleek decor are consistently highlighted, as well as the comfort and excellent service provided.
This hotel is noted for its luxury amenities, such as a high-end spa with an aesthetic and elegant feel, making it an ideal spot for relaxation and wellness. The rooms and visual aspects of the hotel contribute to a sense of luxury, further emphasized by quality beds and a stylish overall atmosphere.
The hotel is clean and well-kept with many guests appreciating the luxurious entry and overall cleanliness. However, there are recurring mentions of certain shortcomings that some guests feel detract from its five-star claim. Issues such as non-professional service at reception, lack of organization and weak breakfasts have been pointed out. Some also express that the hotel doesn't fully meet the five-star standard, citing problems with breakfast organization and child-related services.
Despite these criticisms, the hotel's luxurious feel, modern amenities and cozy atmosphere make it a generally recommended destination. With some improvements, it has the potential to fully align with the expectations set by its five-star aspirations.
The Elements Hotel&Spa has garnered a reputation for being exceptionally dog-friendly, making it an ideal choice for pet owners. The hotel allows pets of all sizes, which is a significant plus for those with larger breeds. Guests can bring their furry companions along for a stay and many reviews praised the facilities specifically designed for dogs, including the provision of dog beds and food bowls. These amenities, along with the ability to book rooms specifically for guests with pets, add to the convenience.
Families traveling with dogs found the environment accommodating and satisfactory with several reviewers recommending the hotel for such groups. The pet-friendly atmosphere extends beyond just the rooms, as the hotel generally welcomes animals and ensures no issues arise during the pets' stay. The additional cost to bring a dog is noted, but the overall sentiment remains positive due to the pet-specific provisions.
However, some guests faced minor inconveniences. There were instances where the dog bed and bowl promised were not provided or a mismatch in size occurred, which could be improved. Additionally, the hotel's restaurant does not allow dogs, which might be a limitation for some pet owners during meal times. A few reviewers also pointed out that the elevator system was confusing and the presence of multiple dogs, sometimes noisy, might detract from the five-star experience.
Despite these issues, the hotel’s commitment to being dog-friendly is evident and well-received, making it a favored choice for pet owners wanting to travel with their four-legged friends.
Location Show Map
Location
The serene and beautiful environment is complemented by the convenience of nearby trails for hiking, mountain biking and cross-country skiing, ensuring a diverse array of outdoor activities. Visitors appreciate the tranquility of the area, yet still find it easy to reach the city's amenities, including shops, restaurants and promenades. The hotel itself serves as an excellent starting point for excursions to local landmarks, such as Frýdlant and Czocha castles and even the Czech border, just a short drive away.
Overall, Elements Hotel & Spa receives high praise for its superb location, offering guests the perfect blend of accessibility, natural beauty and a peaceful retreat.
Breakfast
Additional positive mentions focus on the friendly staff and their efficient service, as well as the spacious and clean breakfast area. Many guests appreciate the long serving hours, giving them flexibility and for families, the breakfast comes highly recommended due to the variety catering to all ages.
However, some feedback addresses issues such as overcrowding and noise during busy times, diluted juices and the occasional lack of live cooking, which a few guests expected from a five-star establishment. Despite these minor drawbacks, the overall consensus underscores the breakfast as a standout feature of the hotel, contributing significantly to the guest experience.
Dinner
Nevertheless, the dinner schedule from 4:00 pm to 7:00 pm was not favored by everyone, particularly families with children, who found it inconvenient. Some reviewers noted that while the food was generally good, certain expectations, especially for a five-star hotel, were not met; there were comments about limited variety, occasionally cold dishes and some tasteless meals. The atmosphere of the dinner buffet was likened to a large canteen by a few guests, which detracted from the overall dining experience.
Optimal dining advice includes trying the à la carte offerings for a more satisfying experience, especially for families. The restaurant staff were generally praised for their service, although some diners found the layout a bit crowded during peak times. Despite these mixed reviews, the hotel remains a viable option for travelers looking to enjoy diverse and flavorful meals with many guests expressing satisfaction with the overall dining experience.
Rooms
While the rooms are praised for their comfort and design, there are occasional mentions of issues like the lack of air conditioning, noisy ventilation or sporadic room cleaning. Despite these minor drawbacks, visitors generally find the rooms well-appointed and conducive to a relaxed stay. The hotel's cleanliness standards are particularly noted and many reviews emphasize the high level of maintenance, making for a pleasant environment.
Overall, Elements Hotel&Spa's rooms stand out for their size, modern facilities and thoughtful design, making them a preferred choice for travelers seeking comfort and style in a serene setting.
Beds
However, the hotel does face some criticism regarding bedding. Some visitors mentioned issues with hard or uncomfortable mattresses and there were reports of creaking and rustling beds due to protective layers. The sofa beds, in particular, were frequently described as unsuitable for sleeping with reports of being saggy or uncomfortable. There were also occasional mentions of bedding only being changed every three days and beds being made infrequently during stays. Despite these few drawbacks, the majority of guests had a positive experience with the comfort and quality of the beds at Elements Hotel&Spa.
Cleanliness
Reviewers often mention that rooms are spacious, nicely furnished and consistently clean, contributing to a comfortable stay. The hotel's contemporary design and the upkeep of its facilities garner praise, reinforcing the overall impression of a meticulous and inviting environment. Despite these positive notes, some guests expressed concerns about the irregularity and quality of the cleaning service, mentioning issues like missed cleaning, stained carpets and unaddressed room service requests.
However, the minor issues didn't overshadow the general satisfaction with the cleanliness of the hotel. The extensive efforts to maintain a clean and orderly environment leave a lasting positive impact, positioning Elements Hotel&Spa as a clean and pleasant destination for travelers.
Staff
Guests describe interactions with the staff as very positive with many noting that the team is always smiling, eager to help and attentive to their needs. The animators and service personnel in the dining areas are often mentioned for their diligence and friendly nature, ensuring a pleasant dining experience despite some language barriers.
However, there are isolated instances of less favorable feedback, particularly regarding language proficiency and occasional inattentiveness or organizational issues among the restaurant and reception staff. These negative experiences, though notable, are infrequent and do not overshadow the general consensus of the staff's helpful and kind behavior.
Overall, the hotel's team is characterized by their commitment to providing excellent service, creating a hospitable environment that leaves a lasting impression on guests.
Wi-Fi
In contrast, some guests did find the Wi-Fi to be acceptable and reliable, allowing for a decent browsing experience. Yet, the overall consensus suggests that while the hotel's internet service is usable, it doesn't always meet the demands of all guests, particularly during peak usage times or in certain locations within the hotel.
There were mentions of smart TVs and internet TV capabilities, though these features seemed hampered by the unreliable Wi-Fi. The connection issues created notable drawbacks, making it difficult to stream content or make full use of digital amenities in the rooms.
For travelers who rely heavily on stable internet for either work or entertainment, the hotel's Wi-Fi situation might present some challenges. However, for more casual browsing needs, the service could still be sufficient, especially in main communal areas where the connection is reportedly stronger.
Spa
The spa area is often described as pleasant, excellent and well-organized with a particular emphasis on its clean and contemporary design. The availability of numerous activities and the spaciousness of the area contribute to the overall positive experience. However, some guests note that the spa can feel small relative to the hotel's size and the spa pricing is perceived as intensive.
The massage services at the spa receive high praise with words like "amazing" and "incredibly good" frequently mentioned. Guests appreciate the relaxing atmosphere and the variety of treatments available, despite some occasional comments about treatments being unavailable. Sauna ceremonies are another highlight, adding a unique touch to the guest experience.
Finally, the combination of a lovely adult spa, wellness center and high-quality facilities makes Elements Hotel&Spa a desirable destination for those seeking relaxation and rejuvenation. The hotel's beautiful location, in proximity to the town and various restaurants, along with delicious food offered on-site, further enhances the overall stay.
Gym
However, there are notable drawbacks mentioned. The gym is frequently described as quite small and limited, which some guests feel is inadequate for the size of the hotel. In some reviews, the space is said to accommodate only a couple of people at a time, making it feel cramped. There are also concerns about broken equipment and cleanliness and suggestions indicate the fitness room could benefit from better soundproofing and more attention from the cleaning staff.
Overall, while the gym meets basic expectations and is functional, guests feel there is significant room for improvement, particularly in enhancing the space and equipment to better match the hotel's size and standards.
Pool
The wellness area, including the pool, sauna and jacuzzi, contributes to a comprehensive relaxation experience, offering a clean and inviting environment. The water temperatures in the pools are generally deemed comfortable and the outdoor heated pool is a standout feature for many.
Despite the overall positive experience, some visitors have noted that the pool water occasionally feels a bit cold and there can be unpleasant odors. Additionally, crowding is a common complaint, especially in the indoor pool during peak hours. The pool size is also perceived as too small for the number of guests at times, leading to a less enjoyable experience during busy periods.
Nonetheless, the hotel's extensive spa and pool offerings, coupled with an array of attractions for both adults and children, make it a popular choice for travelers looking for a blend of relaxation and family-friendly activities.
Parking
Several guests have commented on the limited number of parking spaces, which often leads to congestion and difficulties in finding a spot. The parking surfaces also drew criticism with mentions of a gravel lot and conditions that could become muddy and icy, particularly concerning during snowy weather. Some felt that the outdoor parking areas were poorly maintained and not secure enough.
Overall, guests seem to appreciate the availability of parking options but are less enthusiastic about the associated costs and maintenance issues. Many strongly believe that parking should be included in the room price to enhance the overall guest experience.
Family
A standout feature is the well-maintained children's pool equipped with a slide and the water park designed for young guests. Families loved the large family rooms and the family-oriented restaurant areas, ensuring comfort and convenience. The property includes animation programs and varied activity options for children, available daily and extending into the evening.
The hotel offers a family sauna and spacious apartments, contributing to an overall relaxing family atmosphere. Parents and children alike were pleased with the family-friendly environment and the numerous activities tailored to keep children entertained and engaged. From diverse children's programs to well-maintained playgrounds, Elements Hotel&Spa caters comprehensively to families.
Despite the overwhelming positive feedback, some guests mentioned areas for improvement, such as expanding facilities for toddlers and better-adapted eating schedules for young children. Nonetheless, Elements Hotel&Spa remains a top choice for a family-centric holiday with its extensive and thoughtfully designed offerings for families with children.
5 Star
Guests have praised the hotel's modern and spacious rooms, finding them well-equipped and clean, reflecting expected standards of a high-class establishment. Additionally, the general cleanliness of the hotel is frequently mentioned positively, creating an overall pleasant first impression.
However, many guests are dissatisfied with various aspects that do not align with their expectations of a five-star hotel. A recurring comment is the inadequacy of the wellness and spa areas, which are described as small and overcrowded, falling short of luxury spa expectations. The pool is also deemed inadequate for a hotel of this supposed caliber.
Dining options seem to be a major point of contention. Numerous reviews mention that the food quality and selection do not match the standards of a five-star hotel. The evening buffet, in particular, receives criticism for not offering enough variety or quality. Issues such as cold scrambled eggs and the use of diluted juice concentrates at breakfast add to the sense of disappointment.
Service appears to be another area where the hotel does not meet five-star expectations. Reports of uncomfortable beds, rooms lacking air conditioning, insufficient room cleaning and a general absence of luxury amenities common in similarly rated hotels underscore this sentiment. Many guests feel that the staff and facilities lack the refinement typically associated with five-star hospitality.
Several guests also note inconsistencies like the lack of in-room cosmetics, a common expectation at this level of accommodation and the presence of dogs around the hotel, which some find inappropriate for a five-star resort.
Overall, despite some positive feedback on room size and modernity, Elements Hotel&Spa seems to fall short of delivering a consistent five-star experience with significant improvements needed in dining, wellness facilities and overall service to meet guests' luxury expectations.
Pool Water Slide
Heated Pool
Guests particularly appreciate the indoor heated pool and the well-maintained sauna area, enhancing the overall relaxation experience. The hotel's outdoor heated swimming pool allows for a cozy swim regardless of the season, thanks to an efficient electric heating system. Overall, the heated pool area is praised not only for the enjoyable warmth of the water but also for its well-kept condition and inviting ambiance.
Outdoor Pool
Indoor Pool
However, several guests noted that the indoor pools could become crowded, especially in the evenings and some found the water temperature to be on the colder side. There were also comments about the indoor pool area being sometimes loud and occasionally in need of maintenance. Despite these critiques, the indoor pool area remains a highlight for many, thanks to its atmosphere and versatility.
Luxury
This hotel is noted for its luxury amenities, such as a high-end spa with an aesthetic and elegant feel, making it an ideal spot for relaxation and wellness. The rooms and visual aspects of the hotel contribute to a sense of luxury, further emphasized by quality beds and a stylish overall atmosphere.
The hotel is clean and well-kept with many guests appreciating the luxurious entry and overall cleanliness. However, there are recurring mentions of certain shortcomings that some guests feel detract from its five-star claim. Issues such as non-professional service at reception, lack of organization and weak breakfasts have been pointed out. Some also express that the hotel doesn't fully meet the five-star standard, citing problems with breakfast organization and child-related services.
Despite these criticisms, the hotel's luxurious feel, modern amenities and cozy atmosphere make it a generally recommended destination. With some improvements, it has the potential to fully align with the expectations set by its five-star aspirations.
Dog Friendly
Families traveling with dogs found the environment accommodating and satisfactory with several reviewers recommending the hotel for such groups. The pet-friendly atmosphere extends beyond just the rooms, as the hotel generally welcomes animals and ensures no issues arise during the pets' stay. The additional cost to bring a dog is noted, but the overall sentiment remains positive due to the pet-specific provisions.
However, some guests faced minor inconveniences. There were instances where the dog bed and bowl promised were not provided or a mismatch in size occurred, which could be improved. Additionally, the hotel's restaurant does not allow dogs, which might be a limitation for some pet owners during meal times. A few reviewers also pointed out that the elevator system was confusing and the presence of multiple dogs, sometimes noisy, might detract from the five-star experience.
Despite these issues, the hotel’s commitment to being dog-friendly is evident and well-received, making it a favored choice for pet owners wanting to travel with their four-legged friends.
Yes, Elements Hotel&Spa has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Pool Water Slide, Outdoor Pool. For more information, read the answers to the Pool questionnaire
Yes, a spa is available at Elements Hotel&Spa. For more information, read the answers to the Spa questionnaire
Yes, Elements Hotel&Spa welcomes dogs. For more information, read the answers to the Dog Friendly questionnaire
Yes, parking facilities are available at Elements Hotel&Spa.
Yes, Elements Hotel&Spa has a gym.
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