Platinum Mountain Hotel&SPA
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Summary of reviewsPlatinum Mountain Hotel&SPA offers an exceptional experience for guests seeking relaxation, adventure and family-friendly amenities. Its prime location near the city center of Szklarska Poręba places guests within easy reach of hiking trails, ski lifts and urban conveniences. The hotel is celebrated for its serene setting amidst natural beauty, providing a perfect balance of tranquility and accessibility.
Guests consistently praise the modern amenities, including spacious, clean and tastefully decorated rooms equipped with comfortable beds and high-quality bathroom essentials. Many rooms feature terraces or balconies with peaceful views, enhancing the overall comfort. The housekeeping standards are impeccable, contributing to the overall satisfaction with the room quality.
The hotel's dining offerings receive high acclaim, especially for the rich and varied breakfast buffet that caters to all dietary preferences, including vegan and gluten-free options. The breakfast experience is further enhanced by the luxury of Prosecco on weekends and excellent service within the clean and spacious dining areas. Dinner also receives commendations for its quality and diversity with a blend of local and international dishes that appeal to a wide range of palates, particularly families.
Cleanliness is another strong point of the hotel with both public and private areas maintained to a high standard. The spa and wellness facilities, including multiple pools, saunas and a fitness center, are particularly well-regarded, offering a relaxed and hygienic environment. The spa treatments are noted for their excellence and professional execution, making it a top destination for wellness enthusiasts.
Staff at Platinum Mountain Hotel&SPA are frequently described as friendly, professional and attentive, contributing significantly to a pleasant and welcoming atmosphere. Despite occasional language barriers and minor service delays, the overall impressions of the staff are positive, emphasizing their dedication to guest comfort.
While amenities like free Wi-Fi and the gym receive mixed reviews, the hotel’s spa, pool and family-oriented features consistently impress. Families especially enjoy the children's pools and play areas, along with the animation programs that keep young guests entertained.
Parking options are ample and convenient, though some guests find the cost to be on the higher side. The availability of EV charging stations is a welcome feature for electric vehicle owners, adding an element of convenience.
In summary, Platinum Mountain Hotel&SPA excels in providing a luxurious and comfortable stay with exceptional facilities, delicious dining options and attentive service, making it a highly recommended destination for families, nature lovers and wellness seekers.
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Guests consistently praise the modern amenities, including spacious, clean and tastefully decorated rooms equipped with comfortable beds and high-quality bathroom essentials. Many rooms feature terraces or balconies with peaceful views, enhancing the overall comfort. The housekeeping standards are impeccable, contributing to the overall satisfaction with the room quality.
The hotel's dining offerings receive high acclaim, especially for the rich and varied breakfast buffet that caters to all dietary preferences, including vegan and gluten-free options. The breakfast experience is further enhanced by the luxury of Prosecco on weekends and excellent service within the clean and spacious dining areas. Dinner also receives commendations for its quality and diversity with a blend of local and international dishes that appeal to a wide range of palates, particularly families.
Cleanliness is another strong point of the hotel with both public and private areas maintained to a high standard. The spa and wellness facilities, including multiple pools, saunas and a fitness center, are particularly well-regarded, offering a relaxed and hygienic environment. The spa treatments are noted for their excellence and professional execution, making it a top destination for wellness enthusiasts.
Staff at Platinum Mountain Hotel&SPA are frequently described as friendly, professional and attentive, contributing significantly to a pleasant and welcoming atmosphere. Despite occasional language barriers and minor service delays, the overall impressions of the staff are positive, emphasizing their dedication to guest comfort.
While amenities like free Wi-Fi and the gym receive mixed reviews, the hotel’s spa, pool and family-oriented features consistently impress. Families especially enjoy the children's pools and play areas, along with the animation programs that keep young guests entertained.
Parking options are ample and convenient, though some guests find the cost to be on the higher side. The availability of EV charging stations is a welcome feature for electric vehicle owners, adding an element of convenience.
In summary, Platinum Mountain Hotel&SPA excels in providing a luxurious and comfortable stay with exceptional facilities, delicious dining options and attentive service, making it a highly recommended destination for families, nature lovers and wellness seekers.
Hotel with EV Charging Stations
Luxury Hotel
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool Outdoor Pool
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
Hotel with Gym
5-Star Hotel
Hotel with Outdoor Pool
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
Platinum Mountain Hotel&SPA boasts an impressive location that attracts outdoor enthusiasts and families alike. Situated conveniently close to the city center of Szklarska Poręba, the hotel offers easy access to a variety of attractions, including the main street, hiking trails and ski lifts. The surrounding natural beauty with its proximity to forests and picturesque trails, makes it an ideal starting point for mountain hikes and nature walks.
Guests appreciate the hotel's modern amenities, including spacious and clean rooms, a large swimming pool and wellness area and kid-friendly entertainment such as playrooms and wellness activities. The hotel is designed to accommodate a large number of guests without feeling overcrowded, ensuring a peaceful stay even during peak times.
Furthermore, the tranquil setting near the trailheads offers a quiet escape from the bustling town, while still keeping guests within walking distance of shops, restaurants and other local amenities. The combination of a serene environment, convenient access to nature and proximity to urban comforts makes Platinum Mountain Hotel&SPA a highly recommended destination for both relaxation and adventure.
Breakfast at the Platinum Mountain Hotel&SPA is an experience not to be missed. Guests frequently praise the varied and rich offerings with an extensive selection of dishes that satisfy all tastes and dietary requirements, including vegan and gluten-free options. The breakfast buffet features everything from sweet pastries and pancakes to savory made-to-order omelets, fresh fruits and nut spreads. Coffee lovers will be pleased, especially with Prosecco served on weekends, adding a touch of luxury to the morning meal.
Reviewers often highlight the high quality and freshness of the food, noting that the breakfast selection is not only abundant but also well-seasoned and aesthetically presented. The spacious and clean dining areas contribute to a pleasant dining experience with friendly and efficient service enhancing the overall satisfaction.
However, it's worth noting that during weekends, the breakfast room can become quite crowded, leading to long waits for a table. Despite this, the hotel’s effort to maintain a diverse and delicious breakfast spread does not go unnoticed by guests. Overall, the quality and variety of breakfast offerings at Platinum Mountain Hotel&SPA consistently exceed expectations.
Platinum Mountain Hotel&SPA offers a dining experience that has delighted many guests with its tasty and delicious offerings. The breakfast and dinner buffets receive high praise for their quality and variety, featuring a blend of local and international dishes that cater to diverse palates. Many reviewers have highlighted the excellent food quality and the rich selection that includes options for children, making it an accommodating choice for families.
On the downside, some guests have noted that the dinner options might not be the most varied, particularly pointing out the limited selection for vegetarians and the repetitiveness of the meals over longer stays. Additionally, the dining hours have been a point of contention with dinner service concluding earlier than some guests would prefer, typically around 7 p.m. This has led to suggestions for extending the dinner hours to better accommodate all guests.
Service quality within the restaurants has generally been appreciated, though some found the dining spaces to be a bit crowded and chaotic at times, impacting the dining experience. Despite these minor hiccups, the overall consensus is that the dining experience at Platinum Mountain Hotel&SPA is commendable with many guests leaving satisfied and impressed by the delicious food and thoughtful selection.
The rooms at Platinum Mountain Hotel & SPA are highly praised for their spaciousness and modern, tasteful decor. Guests frequently commend the large, bright and well-furnished rooms, often highlighting the beautiful and new interiors. The cleanliness of the rooms is consistently noted with daily housekeeping maintaining high standards. Essentials such as bottled water, tea and coffee are replenished daily, further enhancing the comfort of the stay. Many rooms come with terraces or balconies, offering peaceful views and additional space to relax.
The facilities within the rooms, including comfortable beds, high-quality bathroom amenities and thoughtful extras like irons and kettles, contribute to a very comfortable stay. Overall, the rooms are well-equipped and functional, providing a good blend of comfort and style for a relaxing vacation. Despite some minor issues like occasional cold water in the tap or a missing cosmetic set, the overall feedback emphasizes the positive experiences and satisfaction with the room quality and housekeeping standards.
Platinum Mountain Hotel & SPA offers a varied experience when it comes to their bedding with the majority of reviews highlighting a positive experience. Most guests found the beds to be comfortable, describing them as cozy, well-kept and large enough for a comfortable night's sleep. Phrases like very comfortable beds, big, comfy bed and beds luxurious were common, indicating a general satisfaction with the sleep quality.
Some guests did, however, note discrepancies in comfort. Uncomfortable sofa beds and mattresses were mentioned, suggesting that not all sleeping arrangements met the same high standard. Despite this, the overall consensus points towards a restful experience in well-maintained rooms with good bed quality.
Specific praises were given to the spaciousness of the king-size beds and the availability of cots for young children, which adds to the hotel’s family-friendly appeal. Guests appreciated the cleanliness and pleasant smell of the bedding, which contributed to good sleep quality.
In summary, while there were a few mentions of discomfort, the majority of guests at Platinum Mountain Hotel & SPA enjoyed a comfortable and pleasant sleep experience, bolstered by large, well-kept and cozy beds.
The Platinum Mountain Hotel&SPA receives high praise for its exceptional cleanliness from its guests. The hotel maintains an impressive standard throughout the entire facility with both public areas and rooms described as clean, tidy and well-maintained. Guests frequently highlight the spotless, modern and fresh design, noting that the rooms are not only clean but also spacious and beautifully decorated. The housekeeping staff ensures rooms are thoroughly cleaned and refreshed daily, paying close attention to detail. Despite occasional minor lapses, such as not wiping the table throughout a stay, the overall standard of cleanliness remains superb.
Many reviews point out that the facility is impeccably clean with a nice, fragrant atmosphere, both in the rooms and common areas. The spa zone, swimming pools, saunas and other amenities are well-kept and hygienic with regular disinfection practices in place. The positive reviews also commend the friendly and helpful staff, who contribute to the pleasant and clean environment. Overall, the Platinum Mountain Hotel&SPA excels in delivering a clean and comfortable experience, ensuring a high level of guest satisfaction.
At Platinum Mountain Hotel & SPA, the staff stands out for their friendliness and professionalism, consistently greeting guests with smiles and a warm welcome. The hotel staff, particularly those at the reception, receive high praise for their helpfulness and attentiveness. The service quality is often described as excellent with many guests appreciating the courteous and competent nature of the team. Despite a few comments indicating the need for quicker service during breakfast hours and limited English proficiency among some staff members, the overall experience with the personnel is very positive.
The staff's efforts to create a pleasant atmosphere are evident with many guests noting the super friendly and professional ambiance throughout the hotel. The bartenders are both kind and professional, while the reception team is highlighted for being particularly friendly and efficient. In the restaurant and SPA areas, the helpful and kind demeanor of the staff contributes significantly to the guests’ satisfaction.
Furthermore, the consistent mention of smiling, pleasant and helpful staff reinforces the hotel's commitment to providing a high level of service from check-in to check-out. This dedication to guest comfort is complemented by the professional and polite treatment that guests receive, making their stay at Platinum Mountain Hotel & SPA a memorable experience.
Platinum Mountain Hotel&SPA offers free Wi-Fi in all rooms with some guests noting the high-speed and reliable connection. However, there are instances where the Wi-Fi becomes overloaded during peak times, causing issues such as dropping out and slow speeds. Specific areas like the bar have been reported to have difficult Wi-Fi connectivity. While some guests experience fast and reliable internet, others have encountered very poor connectivity, including frequent disconnections. Overall, the Wi-Fi service at this hotel receives mixed feedback.
Platinum Mountain Hotel&SPA is renowned for its exceptional spa amenities, consistently receiving high praise for its well-organized and professional services. The spa zone is frequently described as outstanding and fantastic with guests particularly enjoying the multiple whirlpools, large pools and diverse range of saunas available. The wellness area is immaculate, relaxed and substantial enough to accommodate numerous guests comfortably, contributing to an overall sense of tranquility and cleanliness.
The breadth of facilities, including a fitness center and beauty salon, adds to the appeal, making it an ideal destination for wellness enthusiasts. The spa treatments have been noted for their excellence with specific mentions of professional execution and high-quality massages. Guests often highlight the floating pool, luxurious ambiance and the quality selection of cosmetics used in treatments.
Despite occasional difficulties in booking spa procedures due to high demand, visitors find the experience worthwhile, often noting the pleasant environment and the skill of the spa staff. The particular emphasis on relaxation and wellness is complemented by high praise for the delicious cuisine served at the hotel. The confluence of superb spa services, excellent facilities and impeccable cleanliness makes Platinum Mountain Hotel&SPA a top choice for a rejuvenating getaway.
The Platinum Mountain Hotel&SPA boasts a spacious and impressive wellness area, which consistently receives positive feedback from guests. The gym, however, garners mixed reviews. While it is noted to have essential features and equipment, its overall adequacy is frequently debated. Several guests appreciate the well-equipped fitness center and the decent selection of gym equipment available, describing the area as sufficient and pleasant.
However, many reviews point to the gym being poorly maintained with non-functioning equipment and a limited selection being common concerns. Specific criticisms include a lack of strength equipment and an insufficient variety of dumbbells. Despite these issues, some guests commend the gym for being mostly empty, providing a quiet space for workouts, though noise from the treadmill has been an issue for rooms located beneath the gym.
While the gym might need upgrades and more equipment, the overall wellness facilities significantly contribute to the hotel's appeal, receiving high praise for their comprehensive and enjoyable offerings.
The Platinum Mountain Hotel&SPA boasts an impressive and diverse pool complex that caters to various preferences and needs. The facility includes a large indoor swimming pool, several heated pools and multiple types of pools both indoors and outdoors. Families with children will appreciate the dedicated children's pools and a fantastic indoor splash area for kids, complete with animation and a paddling section. Adults can enjoy the peaceful environment of adult-only pool hours after 8 PM. The pool areas are well-maintained and the wellness area offers a relaxing atmosphere with numerous saunas and hydro-massage zones. However, there are some challenges such as occasional overcrowding, limited sunbeds in the relaxation zone and varying water temperatures, particularly in the children's pool. Nevertheless, guests generally find the pool complexes and spa facilities to be a highlight of their stay, recommending it especially for families. The sky pool and the diverse, spacious pool areas receive high praise for their design and functionality, ensuring that there is something for everyone, whether seeking relaxation or active fun in the water.
Platinum Mountain Hotel&SPA offers a variety of parking options, including a large, guarded lot and underground parking facilities. Many guests appreciate the ample and convenient parking spaces, describing the conditions as good, safe and commodious. The availability of parking for disabled guests is a plus and the views from some parking areas add a pleasant touch.
However, the cost of parking has been a recurring concern. The fees, which can reach up to 100 PLN per day for underground parking and 40 PLN for outdoor parking, are considered high by many with some guests expressing surprise at the additional charges. Some also feel that parking fees should be included in the price of long-term reservations or the overall cost of the stay.
A few guests mentioned the parking capacity could be inadequate during peak times and the underground spaces might feel cramped. Despite these issues, the general sentiment leans towards satisfaction with the parking, especially in terms of safety and space.
Platinum Mountain Hotel&SPA features on-site EV charging stations that provide convenience and peace of mind for guests driving electric vehicles. Visitors appreciate the good provision of EV chargers with the charging rates being considered reasonable, especially for business travelers. While some reviews mention the absence of charging options, the available EV charging spots are generally seen as a positive feature for the hotel.
Platinum Mountain Hotel & SPA stands out as a top destination for family vacations, offering a wide array of activities and amenities that cater specifically to children. The hotel is highly regarded for its extensive entertainment options for kids, including a playroom, playground and a kids' club that operates around the clock. This family-friendly establishment ensures that young guests are kept engaged with various children's animations and themed parties, making it a paradise for families with kids. Parents also appreciate the large family rooms and apartments equipped with necessary facilities.
The wellness area, complete with a pool featuring bouncy castles, is another highlight, though some guests noted that the relaxation in the sauna area could be disrupted by children's noise. The hotel's dining options cater well to young palates, although the children's menu could use some enhancements. Despite minor hiccups like a small playroom or the lack of activities for older children, the overall experience is overwhelmingly positive for families.
In summary, Platinum Mountain Hotel & SPA is designed with families in mind, providing a plethora of child-friendly amenities and activities. It is an ideal destination for families with young children looking for a fun and engaging holiday experience.
The reviews of Platinum Mountain Hotel&SPA deliver a mixed verdict on its five-star rating and facilities. While some guests perceive the services and amenities as meeting a 5-star standard, praising the luxurious environment and excellent service, many guests express disappointment. They argue that the hotel does not live up to its five-star reputation, citing various shortcomings that do not align with European five-star standards, including elements that should correspond to lower star ratings, like a 4-star or even a 3-star experience. Additionally, specific areas such as the atmosphere and quality were perceived as not being up to par. The hotel presents itself as a 5-star facility, yet several guests feel it clearly deserves a lower category, based on their experience. Overall, the reviews reflect a gap between the hotel's advertised five-star status and the actual experience provided.
Platinum Mountain Hotel&SPA appears to cater well to business travelers with a solid range of amenities and services designed to meet professional needs. Employees are consistently noted for their friendliness and responsiveness with quick and efficient service that enhances the business-friendly atmosphere. Guests appreciated the cleanliness and neatness of the rooms, finding them great for business stays. The hotel offers business suites that are deemed excellent, contributing to an ideal experience for business travel.
Conferences held at the hotel seem to be managed competently with staff able to ensure that everyone is satisfied. The pricing of the hotel is also viewed as reasonable for business purposes, making it a practical choice for professional trips.
Though generally positive, it's worth noting some minor issues such as occasional bar noise disrupting work and some challenges with teleconference space availability. However, these do not significantly detract from the overall suitability of the hotel for business travelers.
The heated pools at Platinum Mountain Hotel & SPA are a notable highlight for guests, offering a comfortable and enjoyable experience. With warm water that is consistently well-maintained, visitors appreciate the large indoor and outdoor heated pools. The children's paddling pool is also well-heated, making it ideal for family visits. Additionally, the pool area features various amenities, including sauna facilities, to enhance relaxation.
However, some guests mentioned that the outdoor pool could benefit from better heating, particularly to match the comfort level of the indoor options. Despite occasional closures, such as the primary pool on Saturday evenings, the overall experience remains positive due to the pleasant temperature and the diverse pool options available.
The heated pools provide a perfect setting for both relaxation and family-friendly activities, ensuring satisfaction for a variety of preferences.
Platinum Mountain Hotel&SPA's outdoor pool consistently receives positive feedback from guests. Many reviews highlight the pool as a tempting and nice feature of the hotel. The idea of having an additional outdoor pool is appreciated by visitors, enhancing their overall experience. Descriptions like clean, maintained and good for swimming suggest that the facility meets high standards of cleanliness and functionality. The heated aspect of the outdoor pool is noted several times, adding extra comfort for swimmers. While some see the pool as resembling a fish pond, the general consensus considers it a beautiful and super feature of the hotel. However, it's worth noting that some reviewers find the external pool to be on the smaller side. Overall, the outdoor pool adds significant value to the hotel's amenities, offering a pleasant and appealing option for swimming.
Nestled within the Platinum Mountain Hotel&SPA, the indoor pool area receives consistently positive feedback from guests. The pools are described as large, spacious and impressive, providing ample room for relaxation and swimming. Several reviewers emphasized the cleanliness and high quality of the pool facilities. The heated indoor pool is particularly noted, ensuring a pleasant experience even for kids with a dedicated lane for swimming enthusiasts and separate spaces for children.
While the pool's overall ambiance is appreciated, it is worth noting that some guests found the water temperature to be cold and the pool occasionally overcrowded, which might affect the serene atmosphere. The wellness zone, which includes the indoor pool, sauna and spa areas, is well-received for its comprehensive amenities and layout.
The availability of multiple pools indoors gives guests plenty of options to enjoy, making the indoor pool area a highlight of the hotel's offerings.
Platinum Mountain Hotel&SPA offers a luxurious experience that is generally well-received by its guests. The hotel is described as modern, beautifully decorated and situated amidst stunning natural surroundings. Its luxurious atmosphere is highlighted by features such as high-quality, stylish interiors and well-maintained, spacious rooms. Guests have commended the luxurious breakfast, especially the offerings of Prosecco and a rich buffet.
The hotel boasts top-tier amenities including a professional spa, daily cleaning services and high standard facilities. The service is frequently praised as top-notch and super friendly, enhancing the overall luxurious experience. The elegant look and quality items in the rooms contribute to the high standards of the hotel, making it appealing even to the most demanding guests.
However, some guests feel that the hotel does not quite meet the full expectations of a five-star rating, citing the lack of sophistication in some breakfast dishes and the absence of an extra touch that defines a true five-star destination. Despite these occasional critiques, most reviews highlight the hotel's luxurious feel, beautiful design and overall high standards, closely aligning with what one would expect from a top-class luxury hotel.
Platinum Mountain Hotel&SPA is an ideal destination for couples seeking a romantic getaway. The hotel features a uniquely romantic ambiance, enhanced by live music in the lobby bar during the evenings, setting the tone for a perfect night. It offers quiet and secluded settings, making it an optimal choice for those celebrating special occasions like wedding anniversaries – several guests praised it as the best way to celebrate such milestones.
The dinners served at the hotel are noted for their romantic ambiance and the overall food quality is excellent. The indoor pool, which is reserved for adults after 20:00, provides a serene and private space for couples to unwind. The whirlpool experience is described as incredibly relaxing and the spa services are also highly recommended for couples, contributing to the overall romantic atmosphere.
Guests have highlighted specific romantic touches such as beautiful views of the fireplace and romantic cocktails that elevate the experience. With first-class service and overall five-star standards, couples can expect beautiful moments throughout their stay. The location, facilities and services are best suited for those seeking a peaceful and intimate retreat, though families with children might find the environment less fitting for their needs.
Location Show Map
Location
Guests appreciate the hotel's modern amenities, including spacious and clean rooms, a large swimming pool and wellness area and kid-friendly entertainment such as playrooms and wellness activities. The hotel is designed to accommodate a large number of guests without feeling overcrowded, ensuring a peaceful stay even during peak times.
Furthermore, the tranquil setting near the trailheads offers a quiet escape from the bustling town, while still keeping guests within walking distance of shops, restaurants and other local amenities. The combination of a serene environment, convenient access to nature and proximity to urban comforts makes Platinum Mountain Hotel&SPA a highly recommended destination for both relaxation and adventure.
Breakfast
Reviewers often highlight the high quality and freshness of the food, noting that the breakfast selection is not only abundant but also well-seasoned and aesthetically presented. The spacious and clean dining areas contribute to a pleasant dining experience with friendly and efficient service enhancing the overall satisfaction.
However, it's worth noting that during weekends, the breakfast room can become quite crowded, leading to long waits for a table. Despite this, the hotel’s effort to maintain a diverse and delicious breakfast spread does not go unnoticed by guests. Overall, the quality and variety of breakfast offerings at Platinum Mountain Hotel&SPA consistently exceed expectations.
Dinner
On the downside, some guests have noted that the dinner options might not be the most varied, particularly pointing out the limited selection for vegetarians and the repetitiveness of the meals over longer stays. Additionally, the dining hours have been a point of contention with dinner service concluding earlier than some guests would prefer, typically around 7 p.m. This has led to suggestions for extending the dinner hours to better accommodate all guests.
Service quality within the restaurants has generally been appreciated, though some found the dining spaces to be a bit crowded and chaotic at times, impacting the dining experience. Despite these minor hiccups, the overall consensus is that the dining experience at Platinum Mountain Hotel&SPA is commendable with many guests leaving satisfied and impressed by the delicious food and thoughtful selection.
Rooms
The facilities within the rooms, including comfortable beds, high-quality bathroom amenities and thoughtful extras like irons and kettles, contribute to a very comfortable stay. Overall, the rooms are well-equipped and functional, providing a good blend of comfort and style for a relaxing vacation. Despite some minor issues like occasional cold water in the tap or a missing cosmetic set, the overall feedback emphasizes the positive experiences and satisfaction with the room quality and housekeeping standards.
Beds
Some guests did, however, note discrepancies in comfort. Uncomfortable sofa beds and mattresses were mentioned, suggesting that not all sleeping arrangements met the same high standard. Despite this, the overall consensus points towards a restful experience in well-maintained rooms with good bed quality.
Specific praises were given to the spaciousness of the king-size beds and the availability of cots for young children, which adds to the hotel’s family-friendly appeal. Guests appreciated the cleanliness and pleasant smell of the bedding, which contributed to good sleep quality.
In summary, while there were a few mentions of discomfort, the majority of guests at Platinum Mountain Hotel & SPA enjoyed a comfortable and pleasant sleep experience, bolstered by large, well-kept and cozy beds.
Cleanliness
Many reviews point out that the facility is impeccably clean with a nice, fragrant atmosphere, both in the rooms and common areas. The spa zone, swimming pools, saunas and other amenities are well-kept and hygienic with regular disinfection practices in place. The positive reviews also commend the friendly and helpful staff, who contribute to the pleasant and clean environment. Overall, the Platinum Mountain Hotel&SPA excels in delivering a clean and comfortable experience, ensuring a high level of guest satisfaction.
Staff
The staff's efforts to create a pleasant atmosphere are evident with many guests noting the super friendly and professional ambiance throughout the hotel. The bartenders are both kind and professional, while the reception team is highlighted for being particularly friendly and efficient. In the restaurant and SPA areas, the helpful and kind demeanor of the staff contributes significantly to the guests’ satisfaction.
Furthermore, the consistent mention of smiling, pleasant and helpful staff reinforces the hotel's commitment to providing a high level of service from check-in to check-out. This dedication to guest comfort is complemented by the professional and polite treatment that guests receive, making their stay at Platinum Mountain Hotel & SPA a memorable experience.
Wi-Fi
Spa
The breadth of facilities, including a fitness center and beauty salon, adds to the appeal, making it an ideal destination for wellness enthusiasts. The spa treatments have been noted for their excellence with specific mentions of professional execution and high-quality massages. Guests often highlight the floating pool, luxurious ambiance and the quality selection of cosmetics used in treatments.
Despite occasional difficulties in booking spa procedures due to high demand, visitors find the experience worthwhile, often noting the pleasant environment and the skill of the spa staff. The particular emphasis on relaxation and wellness is complemented by high praise for the delicious cuisine served at the hotel. The confluence of superb spa services, excellent facilities and impeccable cleanliness makes Platinum Mountain Hotel&SPA a top choice for a rejuvenating getaway.
Gym
However, many reviews point to the gym being poorly maintained with non-functioning equipment and a limited selection being common concerns. Specific criticisms include a lack of strength equipment and an insufficient variety of dumbbells. Despite these issues, some guests commend the gym for being mostly empty, providing a quiet space for workouts, though noise from the treadmill has been an issue for rooms located beneath the gym.
While the gym might need upgrades and more equipment, the overall wellness facilities significantly contribute to the hotel's appeal, receiving high praise for their comprehensive and enjoyable offerings.
Pool
Parking
However, the cost of parking has been a recurring concern. The fees, which can reach up to 100 PLN per day for underground parking and 40 PLN for outdoor parking, are considered high by many with some guests expressing surprise at the additional charges. Some also feel that parking fees should be included in the price of long-term reservations or the overall cost of the stay.
A few guests mentioned the parking capacity could be inadequate during peak times and the underground spaces might feel cramped. Despite these issues, the general sentiment leans towards satisfaction with the parking, especially in terms of safety and space.
EV charging stations
Family
The wellness area, complete with a pool featuring bouncy castles, is another highlight, though some guests noted that the relaxation in the sauna area could be disrupted by children's noise. The hotel's dining options cater well to young palates, although the children's menu could use some enhancements. Despite minor hiccups like a small playroom or the lack of activities for older children, the overall experience is overwhelmingly positive for families.
In summary, Platinum Mountain Hotel & SPA is designed with families in mind, providing a plethora of child-friendly amenities and activities. It is an ideal destination for families with young children looking for a fun and engaging holiday experience.
5 Star
Business
Conferences held at the hotel seem to be managed competently with staff able to ensure that everyone is satisfied. The pricing of the hotel is also viewed as reasonable for business purposes, making it a practical choice for professional trips.
Though generally positive, it's worth noting some minor issues such as occasional bar noise disrupting work and some challenges with teleconference space availability. However, these do not significantly detract from the overall suitability of the hotel for business travelers.
Heated Pool
However, some guests mentioned that the outdoor pool could benefit from better heating, particularly to match the comfort level of the indoor options. Despite occasional closures, such as the primary pool on Saturday evenings, the overall experience remains positive due to the pleasant temperature and the diverse pool options available.
The heated pools provide a perfect setting for both relaxation and family-friendly activities, ensuring satisfaction for a variety of preferences.
Outdoor Pool
Indoor Pool
While the pool's overall ambiance is appreciated, it is worth noting that some guests found the water temperature to be cold and the pool occasionally overcrowded, which might affect the serene atmosphere. The wellness zone, which includes the indoor pool, sauna and spa areas, is well-received for its comprehensive amenities and layout.
The availability of multiple pools indoors gives guests plenty of options to enjoy, making the indoor pool area a highlight of the hotel's offerings.
Luxury
The hotel boasts top-tier amenities including a professional spa, daily cleaning services and high standard facilities. The service is frequently praised as top-notch and super friendly, enhancing the overall luxurious experience. The elegant look and quality items in the rooms contribute to the high standards of the hotel, making it appealing even to the most demanding guests.
However, some guests feel that the hotel does not quite meet the full expectations of a five-star rating, citing the lack of sophistication in some breakfast dishes and the absence of an extra touch that defines a true five-star destination. Despite these occasional critiques, most reviews highlight the hotel's luxurious feel, beautiful design and overall high standards, closely aligning with what one would expect from a top-class luxury hotel.
Romantic
The dinners served at the hotel are noted for their romantic ambiance and the overall food quality is excellent. The indoor pool, which is reserved for adults after 20:00, provides a serene and private space for couples to unwind. The whirlpool experience is described as incredibly relaxing and the spa services are also highly recommended for couples, contributing to the overall romantic atmosphere.
Guests have highlighted specific romantic touches such as beautiful views of the fireplace and romantic cocktails that elevate the experience. With first-class service and overall five-star standards, couples can expect beautiful moments throughout their stay. The location, facilities and services are best suited for those seeking a peaceful and intimate retreat, though families with children might find the environment less fitting for their needs.
Yes, Platinum Mountain Hotel&SPA has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.
Yes, a spa is available at Platinum Mountain Hotel&SPA.
No, Platinum Mountain Hotel&SPA doesn't allow dogs.
Yes, parking facilities are available at Platinum Mountain Hotel&SPA.
Yes, Platinum Mountain Hotel&SPA has a gym.
Location Show Map
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