Iris Hotel & Thalasso
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Summary of reviewsIris Hotel & Thalasso is highly praised for its excellent location, which offers convenient access to various shops and services, making it an attractive choice for travelers. Despite a minor inconvenience regarding the distance to the beach, the proximity to the hotel pool compensates well, providing guests with a favorable geographical position.
Breakfast at the hotel received overall negative reviews due to its basic offerings and lack of variety, leading to dissatisfaction among guests. Conversely, the dinner experience yielded mixed feedback with some appreciating the taste of the food despite it being plain, while others described it negatively, highlighting issues with variety, poor service and cleanliness.
Guest reviews indicate that the rooms are a significant area of concern. While considered affordably priced with functional air conditioning, cleanliness and maintenance issues are frequently noted. Problems such as dirty rooms, inadequate amenities, unpleasant odors and poorly maintained furniture are common complaints. These conditions suggest a pressing need for improvements.
Cleanliness throughout the hotel is cited as a major issue with many guests describing the premises as dirty. Reports of unclean rooms, bathrooms and common areas, along with neglected maintenance, water leaks and sightings of cockroaches, contribute to a negative perception. Although occasional positive remarks about cleaning efforts exist, the overall sentiment is that hygiene standards are unsatisfactory.
Staff reviews are mixed; many guests praised the friendly and attentive service provided by several employees, including receptionists, animators and the bartender. However, there were also reports of unhelpful, rude and poorly trained staff, which detracted from some guests’ experiences.
The pool facilities are generally well-received with the outdoor pool being a particular highlight due to its spaciousness, cleanliness and the fun activities available, such as foam parties. Despite some safety and cleanliness issues, such as missing plastic slats and a lack of lifeguards, most guests enjoyed the pool area.
The beach near the hotel received mixed reviews. While some appreciated the sea and found it pleasant, others noted the inconvenient access and underwhelming condition of the beach itself. The lack of snacks at the beach bar also detracted from the overall beach experience.
In summary, Iris Hotel & Thalasso offers a well-located and enjoyable outdoor pool area, but it faces significant challenges in terms of room condition, cleanliness and breakfast quality, alongside mixed service experiences.
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Breakfast at the hotel received overall negative reviews due to its basic offerings and lack of variety, leading to dissatisfaction among guests. Conversely, the dinner experience yielded mixed feedback with some appreciating the taste of the food despite it being plain, while others described it negatively, highlighting issues with variety, poor service and cleanliness.
Guest reviews indicate that the rooms are a significant area of concern. While considered affordably priced with functional air conditioning, cleanliness and maintenance issues are frequently noted. Problems such as dirty rooms, inadequate amenities, unpleasant odors and poorly maintained furniture are common complaints. These conditions suggest a pressing need for improvements.
Cleanliness throughout the hotel is cited as a major issue with many guests describing the premises as dirty. Reports of unclean rooms, bathrooms and common areas, along with neglected maintenance, water leaks and sightings of cockroaches, contribute to a negative perception. Although occasional positive remarks about cleaning efforts exist, the overall sentiment is that hygiene standards are unsatisfactory.
Staff reviews are mixed; many guests praised the friendly and attentive service provided by several employees, including receptionists, animators and the bartender. However, there were also reports of unhelpful, rude and poorly trained staff, which detracted from some guests’ experiences.
The pool facilities are generally well-received with the outdoor pool being a particular highlight due to its spaciousness, cleanliness and the fun activities available, such as foam parties. Despite some safety and cleanliness issues, such as missing plastic slats and a lack of lifeguards, most guests enjoyed the pool area.
The beach near the hotel received mixed reviews. While some appreciated the sea and found it pleasant, others noted the inconvenient access and underwhelming condition of the beach itself. The lack of snacks at the beach bar also detracted from the overall beach experience.
In summary, Iris Hotel & Thalasso offers a well-located and enjoyable outdoor pool area, but it faces significant challenges in terms of room condition, cleanliness and breakfast quality, alongside mixed service experiences.
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Guest Reviews
Iris Hotel & Thalasso boasts an excellent location that receives high praise from guests. Positioned conveniently close to various shops and services, it is considered great for those looking to explore nearby amenities. The geographical situation is well-regarded, making the hotel a favorable choice for many travelers. Despite some mentions that the beach requires a bit of a walk, the proximity to the pool more than compensates for this distance. Overall, the hotel's location is frequently highlighted as a significant advantage, combining convenience with accessibility to essential spots.
Guests' reviews of breakfast at Iris Hotel & Thalasso reveal a generally negative consensus. The meal is often described as very basic, lacking variety and not meeting expectations. Many have found it disappointing with limited dining options and problems like no orange juice, cereal bowls or spoons. Service issues are noted, such as the unavailability of food by 8:45 am due to groups consuming everything. Cleanliness related to the breakfast service is also a point of concern with complaints about dirty cups and the lack of iced drinks or hot chocolate for children. Despite a few mentions of good breakfast experiences, the overall impression is one of dissatisfaction and subpar quality.
The dinner experience at Iris Hotel & Thalasso seems to elicit a mixed response from guests. While some diners appreciated the delicious food and noted that it was tasty, albeit a bit plain, others reported a far less favorable experience. There were several mentions of the food being not just mediocre, but extremely bad with descriptions like catastrophic and vomit-inducing. Many guests felt that the variety at the buffet was very limited and that the meals were neither varied nor delicious, often being overly spicy.
Service also seemed to be an issue with frequent complaints about long waiting times for food items like crepes and pizzas, as well as poor service overall. Cleanliness and maintenance of the restaurant environment were also under scrutiny with reports of dirty tables, old furniture and inadequate water supply. Despite these concerns, a few guests found the food to be well-handled by the staff and enjoyed their food and drinks experience. However, it's clear that the overall consensus leaned heavily towards dissatisfaction with both the variety and quality of the meals served.
At Iris Hotel & Thalasso, guest reviews indicate that the rooms leave much to be desired. While some guests have found the price to be affordably cheap and have enjoyed functional air conditioning, the majority of the feedback highlights significant issues. Cleanliness is a recurring concern with reports of dirty rooms, poorly-maintained furniture, yellowed sheets and unpleasant odors. There are mentions of spider webs and even extreme cases with excrement or needles found in the rooms.
The rooms are described as small and lacking basic amenities like towels, shower gel and even functional keys. Equipment in the rooms is often cited as inadequate with the absence of TVs, water and proper maintenance. Some guests also noted noisy environments and instances of flooding.
Overall, the conditions of the rooms are reported to be in dire need of refreshing or maintenance to meet guests' expectations. The state of the rooms ranges from merely needing some attention to being categorically unsatisfactory, according to multiple reviews.
The cleanliness standards of the Iris Hotel & Thalasso seem to be a significant issue with numerous guests describing the hotel as dirty or filthy. Many reviews highlight the lack of hygiene across the premises with specific references to dirty rooms, bathrooms and even the entirety of the hotel. There are several mentions of milk being spilled on the stairs and not being cleaned for an extended period and a general impression that cleanliness and maintenance are neglected. Issues such as water circulating in hallways, frequent water leaks, partially flooded rooms and the presence of cockroaches have been noted. Additionally, guests have reported that the pool water is cloudy and both the terrace and pool areas suffer from poor cleanliness. Towels that smell bad and sheets that appear unchanged add to the disheartening view of the hotel's hygiene practices. While there are occasional remarks about cleaning being well done and the staff being pleasant, the overall consensus remains that the cleanliness and upkeep of the Iris Hotel & Thalasso are far from satisfactory.
Iris Hotel & Thalasso has garnered mixed reviews regarding its staff. On the positive side, many guests found the staff to be pleasant and friendly with specific mentions of respectful and attentive receptionists like Taha and super nice animators. The waiters, cafeteria staff and room cleaning personnel also received commendations for their friendliness and excellent service. Several guests appreciated the kind, attentive and caring nature of the hotel's employees. The entertainment team, including standout members like Samouraï and Nino, left a lasting impression on visitors. Special mentions were made of bartender Kamal, who was noted for his friendly demeanor.
However, the reviews also highlighted several areas for improvement. Numerous guests reported unpleasant experiences with the reception staff, describing them as unwelcoming, rude and untrustworthy. Criticisms extended to some staff members lacking soft skills and being poorly trained. The wait times at the reception desk and issues with staff appearance were also noted as drawbacks. Additionally, some visitors experienced unmet requests, such as baby beds that never arrived, adding to their dissatisfaction.
In summary, while the hotel's staff includes many who go above and beyond in terms of service and friendliness, there are noticeable inconsistencies that need to be addressed to ensure every guest enjoys a warm and welcoming experience.
The Iris Hotel & Thalasso offers a range of pool facilities that guests find enjoyable and well-maintained. Most visitors appreciate the nice outdoor pool and describe it as good value, well-maintained and great for relaxation. The pool area is often described as spacious and guests have enjoyed the varied pool activities, including foam parties, which were highlighted as particularly fun.
However, there are some concerns regarding the pool's safety and cleanliness. The indoor pool appears to be non-functional and the water quality of the outdoor pool has received some negative comments with instances of dirty water and plastic slats missing around the water drainage. The lack of lifeguards adds to the safety concerns, despite some guests commenting on the pool being very safe. Additionally, issues like partially flooded rooms and frequent water cuts have been noted, detracting from the overall experience.
The beach near Iris Hotel & Thalasso has a mix of attributes that visitors have noted. The proximity to the beach varies with some guests finding it conveniently close while others remarked that it felt far away or inconvenient to access. The condition of the beach itself appears underwhelming with some describing a path to the beach as abandoned and the beach as having potential that isn't fully realized. Despite these factors, the sea remains a highlight with guests appreciating its calm and pleasant nature. However, one drawback is that the beach bar does not offer snacks, which may affect the overall beach experience.
Iris Hotel & Thalasso is known for its exceptional outdoor pool, which guests frequently describe as spacious and clean. The well-maintained swimming area is a highlight, offering a refreshing environment for visitors. Guests particularly enjoy the variety of pool activities available, including lively foam parties that add an element of fun to the experience. Whether it's spending the day relaxing by the pool or participating in one of the many engaging events, the outdoor pool at Iris Hotel & Thalasso provides a memorable and enjoyable setting for all its guests.
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Location
Breakfast
Dinner
Service also seemed to be an issue with frequent complaints about long waiting times for food items like crepes and pizzas, as well as poor service overall. Cleanliness and maintenance of the restaurant environment were also under scrutiny with reports of dirty tables, old furniture and inadequate water supply. Despite these concerns, a few guests found the food to be well-handled by the staff and enjoyed their food and drinks experience. However, it's clear that the overall consensus leaned heavily towards dissatisfaction with both the variety and quality of the meals served.
Rooms
The rooms are described as small and lacking basic amenities like towels, shower gel and even functional keys. Equipment in the rooms is often cited as inadequate with the absence of TVs, water and proper maintenance. Some guests also noted noisy environments and instances of flooding.
Overall, the conditions of the rooms are reported to be in dire need of refreshing or maintenance to meet guests' expectations. The state of the rooms ranges from merely needing some attention to being categorically unsatisfactory, according to multiple reviews.
Cleanliness
Staff
However, the reviews also highlighted several areas for improvement. Numerous guests reported unpleasant experiences with the reception staff, describing them as unwelcoming, rude and untrustworthy. Criticisms extended to some staff members lacking soft skills and being poorly trained. The wait times at the reception desk and issues with staff appearance were also noted as drawbacks. Additionally, some visitors experienced unmet requests, such as baby beds that never arrived, adding to their dissatisfaction.
In summary, while the hotel's staff includes many who go above and beyond in terms of service and friendliness, there are noticeable inconsistencies that need to be addressed to ensure every guest enjoys a warm and welcoming experience.
Pool
However, there are some concerns regarding the pool's safety and cleanliness. The indoor pool appears to be non-functional and the water quality of the outdoor pool has received some negative comments with instances of dirty water and plastic slats missing around the water drainage. The lack of lifeguards adds to the safety concerns, despite some guests commenting on the pool being very safe. Additionally, issues like partially flooded rooms and frequent water cuts have been noted, detracting from the overall experience.
Beach
Outdoor Pool
Yes, Iris Hotel & Thalasso has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Iris Hotel & Thalasso.
No, Iris Hotel & Thalasso doesn't allow dogs.
Yes, parking facilities are available at Iris Hotel & Thalasso.
Yes, Iris Hotel & Thalasso has a gym.
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