Hostal de la Luz - Spa Holistic Resort
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Summary of reviewsHostal de la Luz - Spa Holistic Resort earns praise for its tranquil location surrounded by stunning views of the Quetzalcoatl mountain range and Tepizteco. This serene environment fosters relaxation and a strong connection with nature, bolstered by the hotel's holistic approach and various therapeutic services. The peaceful atmosphere is further complemented by the well-maintained facilities, such as loungers and a restaurant with spectacular vistas.
Guests have mixed feelings about the breakfast with many appreciating its taste and variety. However, there are frequent complaints about the lack of clarity regarding breakfast inclusion in reservations and its late start time of 8:30 am, which affects morning activities. The dinner experience often receives high marks for its delicious and varied dishes, although some guests find the food quality inconsistent and portions expensive. There is also feedback calling for more variety in dining options.
The rooms provide a comfortable and clean experience for many guests, highlighted by stunning views and the serene surroundings. Nonetheless, the decor is noted as outdated and there are repeated concerns about maintenance issues and cleanliness. Some guests report problems with room readiness, noise and an overall need for refurbishment.
Cleanliness across the resort is a recurring concern with reports of poorly maintained pools and common areas. Issues such as dirty towels, unpleasant odors and insects in rooms significantly detract from the guest experience, despite the generally positive reviews of the attentive and exceptional staff. The staff's friendliness and dedication are often highlighted, enhancing the guest experience despite occasional service lapses in pool and dining areas.
The resort's Wi-Fi is available only in specific areas like the reception and dining area, aligning with its emphasis on relaxation and a digital detox. While this approach is appreciated by those looking to disconnect, it poses challenges for guests needing constant internet access.
The spa receives high praise for its incredible massages and holistic treatments, contributing notably to the resort's relaxing vibe. However, the spa also faces critique regarding maintenance, cleanliness and high prices. Similarly, the pool area garners mixed reviews. The heated pool is praised, but concerns about cleanliness, maintenance and limited sun loungers are common.
Bed comfort varies considerably with some guests enjoying very comfortable beds, while others find them too hard or worn out. This inconsistency is significant given the resort's spa designation and price point.
In summary, Hostal de la Luz - Spa Holistic Resort offers a tranquil escape with stunning natural beauty, excellent staff and relaxing spa services, but could benefit from improvements in cleanliness, room maintenance and consistency in dining and bedding quality to fully meet guest expectations.
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Guests have mixed feelings about the breakfast with many appreciating its taste and variety. However, there are frequent complaints about the lack of clarity regarding breakfast inclusion in reservations and its late start time of 8:30 am, which affects morning activities. The dinner experience often receives high marks for its delicious and varied dishes, although some guests find the food quality inconsistent and portions expensive. There is also feedback calling for more variety in dining options.
The rooms provide a comfortable and clean experience for many guests, highlighted by stunning views and the serene surroundings. Nonetheless, the decor is noted as outdated and there are repeated concerns about maintenance issues and cleanliness. Some guests report problems with room readiness, noise and an overall need for refurbishment.
Cleanliness across the resort is a recurring concern with reports of poorly maintained pools and common areas. Issues such as dirty towels, unpleasant odors and insects in rooms significantly detract from the guest experience, despite the generally positive reviews of the attentive and exceptional staff. The staff's friendliness and dedication are often highlighted, enhancing the guest experience despite occasional service lapses in pool and dining areas.
The resort's Wi-Fi is available only in specific areas like the reception and dining area, aligning with its emphasis on relaxation and a digital detox. While this approach is appreciated by those looking to disconnect, it poses challenges for guests needing constant internet access.
The spa receives high praise for its incredible massages and holistic treatments, contributing notably to the resort's relaxing vibe. However, the spa also faces critique regarding maintenance, cleanliness and high prices. Similarly, the pool area garners mixed reviews. The heated pool is praised, but concerns about cleanliness, maintenance and limited sun loungers are common.
Bed comfort varies considerably with some guests enjoying very comfortable beds, while others find them too hard or worn out. This inconsistency is significant given the resort's spa designation and price point.
In summary, Hostal de la Luz - Spa Holistic Resort offers a tranquil escape with stunning natural beauty, excellent staff and relaxing spa services, but could benefit from improvements in cleanliness, room maintenance and consistency in dining and bedding quality to fully meet guest expectations.
Boutique-style Hotel
Luxury Hotel
Hotel for Honeymoon
Hotel with Spa
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Panoramic View Pool Outdoor Pool
Business Hotel
Hotel with Parking
Hotel for Adults Only
5-Star Hotel
Hotel with Outdoor Pool
Hotel with Panoramic View Pool
Hotel with Heated Pool
Guest Reviews
Hostal de la Luz - Spa Holistic Resort enjoys a reputation for tranquility and stunning views. The breathtaking scenery, including views of the Quetzalcoatl mountain range and the Tepizteco, sets a spectacular backdrop. Guests appreciate the hotel's location, which provides an excellent opportunity to reconnect with nature. The holistic approach and therapeutic services like temazcal and massages add to the overall serene experience. Though the hotel is a bit far from the center, it offers a peaceful environment surrounded by lush vegetation and impressive mountains. The facilities, including loungers and a restaurant with a perfect view, contribute to a relaxing stay. The resort's location is appreciated for its ability to foster a peaceful and serene atmosphere, making it perfect for those looking to unwind and enjoy nature.
Hostal de la Luz - Spa Holistic Resort offers a breakfast experience that has garnered mixed reviews from guests. Many found the breakfast to be good and praised it for being complete and varied. Guests often noted the food at the restaurant as delicious, though some mentioned it being expensive.
A common point of feedback was about reservation details. Guests who booked directly through the hotel's website generally had breakfast included, whereas those who booked through third-party platforms like Booking.com often did not, leading to confusion and frustration. Additionally, breakfast starts serving at 8:30 am, which some guests found too late, especially when it conflicted with the resort's activity schedules. There were also remarks about the lack of a la carte options with only a buffet available. Some guests felt that the breakfast could be more substantial for its price and a few found it not fitting the context of the place.
Despite these issues, many visitors appreciated the tasty food, making it a notable part of their dining experience at the resort.
Hostal de la Luz - Spa Holistic Resort presents a varied culinary experience based on guest reviews. Many visitors praise the food, calling it delicious, very tasty and even amazing. Special mention goes to specific dishes like the exquisite mushroom soup, which received top marks. The restaurant itself often garners positive feedback for both its food and service with some noting an excellent overall dining experience and friendly restaurant management.
However, the feedback isn't universally positive. Some guests describe the food as basic or of average quality with others expressing disappointment, suggesting that the quality has declined over time. There are also concerns about the cost with several reviews highlighting that the food and portions are quite expensive and some suggest that the dining options could benefit from more variety.
In essence, while many guests have had delightful meals complementing their spa experiences, there is an evident call for improvements in both quality and value to match the resort's otherwise tranquil and holistic environment.
Hostal de la Luz - Spa Holistic Resort provides a range of experiences when it comes to their rooms. Guests generally appreciate the comfort of the beds and the stunning views available from many of the rooms. Many reviews highlight that the rooms are clean and offer a peaceful and silent place to recharge. The separation of rooms also ensures a quiet night's sleep, adding to the overall comfort.
However, some aspects of the rooms fall short of expectations. There are frequent mentions of outdated decor and a lack of maintenance in both the rooms and bathrooms. Issues such as non-functional curtains, a soft or hard bed and problems with cleanliness were noted. Some guests reported poor experiences with room readiness and noise disturbances, particularly in areas close to utility spaces and the kitchen.
The resort's rooms are described as simple with some reviewers mentioning that they do not reflect the price paid. Specific complaints included humidity smells, insufficient cleaning before check-in and a general need for refurbishment. Despite these drawbacks, the beautiful location and serene environment still manage to leave a positive impression on many guests.
The beds at Hostal de la Luz - Spa Holistic Resort have received mixed feedback from guests. Many visitors praise the beds as being very comfortable, often mentioning pleasant amenities that enhance the sleeping experience. Comfortable pillows contribute to a good night's sleep for some guests. In Tierra rooms, mattress toppers are appreciated for adding extra softness.
However, several guests have found the beds too hard with mattresses that are worn out and lacking in comfort. Some have particularly noted that the beds in Bindu rooms can be quite firm. The inconsistency in bed comfort seems to be a recurring issue, especially given the resort's spa designation and price point.
Overall, while some guests enjoy a restful sleep, others believe there is significant room for improvement in upgrading the mattresses to meet the standards expected of a holistic spa resort.
Hostal de la Luz - Spa Holistic Resort has a few positive aspects concerning its cleanliness, but overall, the reviews highlight significant shortcomings. While some guests found the facilities and restaurant clean and described the place as clean and comfortable, many others noted issues that detract from the overall experience.
Common areas like the pool, loungers and jacuzzi are frequently mentioned as needing more attention and regular cleaning. Reports of dirty, poorly maintained pools and common areas filled with flies suggest a lack of consistent upkeep. Rooms and bathrooms also received criticism with guests encountering unpleasant odors, old and dirty towels and even insects. Furthermore, the absence of clean sheets and robes adds to the dissatisfaction.
Guests suggest a thorough maintenance plan and better cleaning practices, especially in light of the post-COVID era, to meet the expectations set by the resort's pricing. While the attentive and incredible staff receive high praise, the evident neglect in maintaining the facilities and ensuring cleanliness throughout the resort remains a recurring concern.
Hostal de la Luz - Spa Holistic Resort receives high praise for its exceptional and friendly staff. Guests frequently mention the incredible attentiveness and friendliness of the entire team, from the moment of arrival. Many reviews highlight the exceptional attention from the staff with specific commendations for the helpful reception staff and spa workers. The service overall is considered good with the food and restaurant experience rated excellent, adding to the positive service reputation.
However, some reviews indicate areas for improvement. There are mentions of the service lacking at the pool and dining areas and sporadic comments about unfriendliness and lack of training among certain staff members. Despite these occasional remarks, the overwhelming sentiment is that the staff's friendliness and dedication significantly enhance the guest experience at the resort.
Hostal de la Luz - Spa Holistic Resort in Tepoz offers a unique and tranquil experience, perfect for those looking to disconnect from the digital world. The hotel embraces a concept focused on rest and relaxation, which is reflected in its approach to technology. Wi-Fi is available in certain areas of the property, such as the reception and dining area, allowing guests to stay connected as needed. However, the internet is notably absent in the rooms, which may be a deliberate choice to promote a more restful environment. While this could be a drawback for those needing to work remotely or take online courses, it is aligned with the hotel's holistic and wellness-oriented atmosphere. For guests whose top priority is relaxation and a digital detox, this approach can be seen as a positive aspect of their stay.
Hostal de la Luz - Spa Holistic Resort boasts a spa that offers a variety of massages with many guests praising them as incredible, sensational and relaxing. The holistic treatments provide a great atmosphere, enhancing the overall vibe of the resort. The temazcal, in particular, stands out as excellent and worth experiencing. Visitors appreciate the numerous pools and various relaxation options available.
However, the spa area has received mixed feedback. Some guests find the spa very good and amazing, while others report that it did not meet their expectations, citing issues with maintenance, cleanliness and high prices. Despite these critiques, the service and massage offerings remain highlights for many visitors, making the spa a memorable part of their stay.
Hostal de la Luz - Spa Holistic Resort offers a notable pool experience, though it's a mixed bag for guests. The heated pool and jacuzzi garner attention with the former praised for having a pleasant temperature. However, visitors noted concerns about cleanliness and maintenance, especially post-COVID with some finding the water too cold or suggesting the pools could be cleaner. While the pool areas themselves are attractive and provide good sunbathing spots, thus enriching the relaxation experience, there are criticisms about their small size and limited availability of sun loungers. The lack of reliable internet signal in the rooms is another point of concern for guests. Overall, the pools at Hostal de la Luz have potential but would benefit from improvements in maintenance and size to meet guest expectations fully.
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Location
Breakfast
A common point of feedback was about reservation details. Guests who booked directly through the hotel's website generally had breakfast included, whereas those who booked through third-party platforms like Booking.com often did not, leading to confusion and frustration. Additionally, breakfast starts serving at 8:30 am, which some guests found too late, especially when it conflicted with the resort's activity schedules. There were also remarks about the lack of a la carte options with only a buffet available. Some guests felt that the breakfast could be more substantial for its price and a few found it not fitting the context of the place.
Despite these issues, many visitors appreciated the tasty food, making it a notable part of their dining experience at the resort.
Dinner
However, the feedback isn't universally positive. Some guests describe the food as basic or of average quality with others expressing disappointment, suggesting that the quality has declined over time. There are also concerns about the cost with several reviews highlighting that the food and portions are quite expensive and some suggest that the dining options could benefit from more variety.
In essence, while many guests have had delightful meals complementing their spa experiences, there is an evident call for improvements in both quality and value to match the resort's otherwise tranquil and holistic environment.
Rooms
However, some aspects of the rooms fall short of expectations. There are frequent mentions of outdated decor and a lack of maintenance in both the rooms and bathrooms. Issues such as non-functional curtains, a soft or hard bed and problems with cleanliness were noted. Some guests reported poor experiences with room readiness and noise disturbances, particularly in areas close to utility spaces and the kitchen.
The resort's rooms are described as simple with some reviewers mentioning that they do not reflect the price paid. Specific complaints included humidity smells, insufficient cleaning before check-in and a general need for refurbishment. Despite these drawbacks, the beautiful location and serene environment still manage to leave a positive impression on many guests.
Beds
However, several guests have found the beds too hard with mattresses that are worn out and lacking in comfort. Some have particularly noted that the beds in Bindu rooms can be quite firm. The inconsistency in bed comfort seems to be a recurring issue, especially given the resort's spa designation and price point.
Overall, while some guests enjoy a restful sleep, others believe there is significant room for improvement in upgrading the mattresses to meet the standards expected of a holistic spa resort.
Cleanliness
Common areas like the pool, loungers and jacuzzi are frequently mentioned as needing more attention and regular cleaning. Reports of dirty, poorly maintained pools and common areas filled with flies suggest a lack of consistent upkeep. Rooms and bathrooms also received criticism with guests encountering unpleasant odors, old and dirty towels and even insects. Furthermore, the absence of clean sheets and robes adds to the dissatisfaction.
Guests suggest a thorough maintenance plan and better cleaning practices, especially in light of the post-COVID era, to meet the expectations set by the resort's pricing. While the attentive and incredible staff receive high praise, the evident neglect in maintaining the facilities and ensuring cleanliness throughout the resort remains a recurring concern.
Staff
However, some reviews indicate areas for improvement. There are mentions of the service lacking at the pool and dining areas and sporadic comments about unfriendliness and lack of training among certain staff members. Despite these occasional remarks, the overwhelming sentiment is that the staff's friendliness and dedication significantly enhance the guest experience at the resort.
Wi-Fi
Spa
However, the spa area has received mixed feedback. Some guests find the spa very good and amazing, while others report that it did not meet their expectations, citing issues with maintenance, cleanliness and high prices. Despite these critiques, the service and massage offerings remain highlights for many visitors, making the spa a memorable part of their stay.
Pool
Yes, Hostal de la Luz - Spa Holistic Resort has pool(s) that belong to one or more of the following categories: Heated Pool, Panoramic View Pool, Outdoor Pool.
Yes, a spa is available at Hostal de la Luz - Spa Holistic Resort.
No, Hostal de la Luz - Spa Holistic Resort doesn't allow dogs.
Yes, parking facilities are available at Hostal de la Luz - Spa Holistic Resort.
No, Hostal de la Luz - Spa Holistic Resort doesn't have a gym.
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