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Summary of reviewsCrowne Plaza Airport by IHG, emerges as a top choice for travelers looking for convenience and comfort near Tocumen International Airport. Guests consistently praise its prime location, which is just a short 5 to 10-minute drive from the airport and bolstered by a free and efficient shuttle service. This proximity makes it a favored option for layovers and quick stopovers, enabling easy and swift transit for early morning or late-night flights.
The hotel's breakfast has received widespread acclaim for its variety and deliciousness. Available from 6:00 am, it features a broad array of options like fresh fruit, eggs made to order and an omelet station. Despite some minor critiques on variety and cost, the breakfast experience is largely satisfactory, enhanced by excellent service from the attentive staff.
Dinner experiences, while praised for particular dishes like ceviche and tacos during themed nights, have room for improvement. Some guests pointed out the limited and repetitive menu, occasional quality issues and the buffet being somewhat overpriced. Nevertheless, the friendly and professional staff add a positive touch to the dining experience.
The rooms are highlighted for their comfort, spaciousness and modern amenities. Despite minor maintenance concerns and occasional reports of unpleasant odors or insufficient amenities like mini-fridges and towels, the rooms' cleanliness and overall convenience contribute to a positive stay. Guests appreciate the quiet environment and effective air conditioning, valuing the hotel's strategic location near the airport.
Cleanliness is a standout feature with the hotel earning high marks for its pristine rooms and common areas. Though some reviews mention occasional issues like musty odors or cleanliness lapses, the overall sentiment is positive, reinforcing the hotel's commitment to maintaining a clean and welcoming environment.
The staff are frequently lauded for their friendliness, professionalism and efficient service. From the reception to housekeeping and shuttle drivers, employees are noted for their courteous and helpful demeanor, significantly enhancing the guest experience.
The free wifi service generally meets guests' expectations, particularly appreciated in the shuttle, though there are occasional connectivity issues, particularly on higher floors. The gym, open 24 hours, is well-equipped and spacious, providing a convenient option for fitness enthusiasts, despite minor improvements needed, like ensuring a steady supply of water and towels.
The hotel's pool is another highlight, praised for its size, cleanliness and inviting atmosphere. Families, in particular, find it enjoyable. While some guests mention it could be occasionally cold or crowded, its overall reception is positive, adding to the hotel's family-friendly appeal.
Parking is ample, convenient and secure with free options and valet service available, enhancing the overall hassle-free experience, especially with the reliable shuttle service to and from the airport.
Families find the hotel especially accommodating with amenities like the pool and playground providing ample entertainment for children. Room configurations suitable for families and a generally welcoming environment make it an ideal choice for family travel.
In conclusion, Crowne Plaza Airport by IHG, is a highly recommended option for travelers prioritizing convenience, comfort and proximity to Tocumen International Airport. Despite room for improvement in certain areas, the overall positive feedback on location, cleanliness, staff service and family-friendly amenities makes it a preferred choice for transit passengers and families alike. Show more
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Categories
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Room Types
King Room with Sofa Bed - Pool ViewThis double room features a cable TV, and seating area
Standard Queen Room with Two Queen BedsAll rooms include a 40-inch flat-screen TV, WiFi access, and air conditioning.
Queen Room with Two Queen Beds - Pool SideThis twin room has a seating area and soundproofing.
Standard RoomAll rooms include a 40-inch flat-screen TV, WiFi access, and air conditioning. This room also has a seating area.
Standard King RoomAll rooms include a 40-inch flat-screen TV, WiFi access, and air conditioning. This room also has a seating area.
Twin Room - Disability AccessAll rooms include a 40-inch flat-screen TV, WiFi access, and air conditioning. This room also has a seating area.
Premium Queen Room with Two Queen BedsProviding free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a coffee machine, a wardrobe as well as a quiet street view. The unit offers 2 beds.
Guest Reviews
7.9
Good
Location
The Crowne Plaza Airport by IHG, is consistently praised for its exceptional proximity to Tocumen International Airport. Guests appreciate the convenience of being just a short 5 to 10-minute drive from the airport, making it an ideal choice for those with early morning or late-night flights. The hotel offers a free shuttle service to and from the airport, further enhancing the ease of transit.
Reviewers frequently highlight the hotel's location as perfect for layovers and quick stopovers, allowing travelers to rest comfortably without straying far from their travel plans. Many note that the hotel is almost within walking distance and some describe it as the closest option to the airport, emphasizing its strategic placement for transit passengers.
Overall, the quick and easy access to the airport, coupled with the hotel's clean and modern facilities, makes it a highly recommended spot for travelers seeking convenience and efficiency during their short stays in Panama.
Breakfast
The breakfast experience at Crowne Plaza Airport by IHG, has largely received positive feedback from guests. Many reviewers highlighted the breakfast as great, outstanding, nice and excellent with a notable emphasis on its variety and deliciousness. The breakfast buffet starts at 6:00 am, which is convenient for early travelers and offers a wide selection including fresh fruit, eggs made to order and an omelet station.
Several guests appreciated the plentiful and varied offerings that cater to different tastes, describing the breakfast as very good and over the top. The hotel also provides a small complimentary breakfast table with basic snacks for early risers who leave before the official breakfast time.
However, not all feedback was glowing. Some reviews mentioned that the breakfast could use more variety and a few found the breakfast to be basic or mediocre. The price of breakfast was deemed excessive by some guests and there were occasional complaints about cold food and limited options.
Despite these criticisms, the majority of guests were satisfied with many highlighting the excellent and professional service from the breakfast staff and some even noting that the breakfast exceeded their expectations. Overall, the breakfast at Crowne Plaza Airport by IHG, is well-received by most guests, offering a hearty and varied start to the day.
Dinner
The dinner experience at Crowne Plaza Airport by IHG, presents a mixed bag according to guest reviews. On the positive side, the restaurant's food is often described as good with some guests highlighting dishes like ceviche and tacos on Mexican night, as well as varied and delicious options in the buffet that included a good mix of salads and other dishes. The restaurant is noted for being open late, which is convenient for late arrivals and the staff is frequently praised for their friendliness and professional service.
However, many guests pointed out several areas needing improvement. The menu is often criticized for being limited and repetitive with some expressing disappointment over the lack of à la carte options. The buffet, while having some favorable reviews, is frequently described as overpriced and sometimes lacking in freshness and variety. Instances of poor food quality, including dry or overdone entrées and even reports of food causing illness, were noted by several diners. Service issues also emerged as a recurring theme with complaints about slow and inadequate service.
Overall, while the dining options at Crowne Plaza Airport have their strengths, there is considerable room for enhancement, particularly in terms of variety, price justification and overall quality.
Rooms
Crowne Plaza Airport by IHG, offers largely positive room experiences with guests frequently mentioning the comfort and cleanliness of the accommodations. The rooms are noted for their spaciousness, modern amenities and overall comfort, making them a suitable choice for travelers seeking convenience and relaxation near the airport. Despite some reports of outdated decor and minor maintenance issues, such as old air conditioning units and basic bathroom amenities, guests generally appreciate the large, quiet and well-maintained spaces.
However, there are occasional grievances regarding the initial readiness of rooms, unpleasant odors, lack of basic amenities like mini-fridges and sufficient towels and some instances of poor soundproofing. These detractors do not overshadow the consistent remarks about the professional and courteous staff, effective air conditioning, good showers and the overall convenience of the hotel's location.
While the rooms may benefit from updates to match the standard expected from a Crowne Plaza brand, they still provide a comfortable and quiet respite for travelers. The combination of spacious, clean and well-equipped environments ensures a positive stay for most guests, making it a practical choice for those needing accommodation close to the airport.
Beds
When it comes to the beds at Crowne Plaza Airport by IHG, the overarching sentiment leans positive with frequent mention of comfort. Most guests found the beds comfortable, often describing them as very comfortable, super comfortable or even delicious. The bedding itself received praise for its quality, being characterized as good and cozy. The large, king-size beds contributed positively to the sleeping experience for many.
However, not all reviews were glowing. Some guests noted issues with cleanliness, including dirty and scratchy sheets, missing top sheets and blanket problems. Specific issues with pillows were also frequently cited with descriptions ranging from too hard and big to smelling bad. A few guests mentioned that the mattresses were either old or soft to the point of discomfort.
Overall, while the bed comfort at Crowne Plaza Airport is generally well-regarded, some inconsistencies in bedding quality and maintenance suggest room for improvement.
Cleanliness
Crowne Plaza Airport by IHG, generally receives high marks for cleanliness from its guests. Reviews frequently praise the rooms as super clean, very clean and modern. The hotel itself is often described as clean with guests emphasizing the cleanliness not only of the rooms but also the general and common areas of the hotel.
Several guests found their rooms to be spacious and comfortable in addition to being clean. Many also noted that the cleaning service was reliable and maintained good hygiene standards across the property's premises.
However, there were occasional issues highlighted by some guests. Some rooms smelled moldy or musty and there were instances of dirty bathrooms, dust accumulation and musty-smelling carpets in the hallways. Specific criticisms included empty soap dispensers, a lack of towels upon arrival and minor maintenance issues like damaged toilets and design flaws in the sink area.
Despite these occasional drawbacks, the overall impression from the reviews is positive with cleanliness being a standout feature, especially appreciated in a hotel conveniently located near the airport.
Staff
The staff at Crowne Plaza Airport by IHG, consistently garnered praise for their friendliness and professionalism based on guest reviews. Visitors often highlighted their interactions with the staff as a significant positive aspect of their stay. Many guests noted the staff's welcoming and accommodating nature with mentions of their super friendly, attentive and helpful attributes. The reception staff were particularly commended for their efficiency and courteous behavior, handling check-in processes smoothly and addressing guests' concerns effectively.
Professionalism was a recurring theme with several reviews specifically acknowledging the courteous and polite treatment from various staff members, including the housekeeping and shuttle drivers. However, there were occasional remarks about less satisfactory experiences, such as slow service in the dining room and some reported inefficiencies at the front desk.
Despite the rare criticisms, the overall sentiment towards the hotel's staff was overwhelmingly positive. The dedication and supportive demeanor of the employees were frequently highlighted as key factors that enhanced the guest experience, making visitors feel welcomed and well taken care of during their stay.
Wi-Fi
Crowne Plaza Airport by IHG, offers wifi services to its guests with several individuals highlighting its free availability. A substantial number of reviewers praised the internet connection as excellent, stable and very good, particularly noting the convenience of having wifi access on the shuttle. However, the reviews also indicate some inconsistencies regarding the quality and accessibility of the wifi. Some guests mentioned cumbersome setup procedures and connectivity issues, especially on higher floors and in rooms, where the signal was often weak or slow. Despite these drawbacks, the majority positive feedback about the hotel's wifi reflects that, for many guests, the internet service met or exceeded expectations, providing a generally reliable connection during their stay.
Gym
The gym at Crowne Plaza Airport by IHG, has garnered generally positive feedback from guests. Many appreciated the gym being open 24 hours, allowing for flexibility in workout schedules. The space is noted for being spacious and well-equipped with modern and decent gym equipment, making it a favorable addition to the hotel’s amenities. Guests found the gym to be both appealing and in great condition.
While the gym's setup and equipment receive high marks, a few areas for improvement were mentioned, such as the lack of water in the cooler and no towels available. Despite these drawbacks, the overall sentiment leans towards the gym being a valuable and impressive feature of the hotel, suitable for maintaining fitness routines while traveling.
Pool
The pool at Crowne Plaza Airport by IHG, receives frequent praise from guests with many describing it as beautiful, large and clean. The pool area is a notable feature, offering a spacious and pleasant environment with ample green space and a well-maintained garden. The pool's size is highlighted as generous, making it particularly enjoyable for families and providing hours of entertainment for children.
Guests consistently appreciate the pool’s inviting and sparkling clean water, along with the facility's comfortable and warm atmosphere. The outdoor pool, which remains open until 9:00 PM, is often cited as a relaxing retreat.
However, some reviews mention occasional issues such as the pool being cold or dirty and limited availability of lounge chairs. Despite these minor grievances, the overall sentiment remains positive with many guests enjoying the pool and finding it a valuable part of their stay. The well-maintained pool and pool area appear to enhance the overall guest experience at the hotel.
Parking
When it comes to parking at the Crowne Plaza Airport by IHG, guests have largely positive feedback. The hotel provides plenty of convenient and secure parking options, including spacious parking areas and a reliable parking facility. The ease of procuring parking is frequently noted with many guests appreciating the free parking service offered by the hotel. Parking is also easily accessible with options for parking on the street or in a dedicated car park area, adding to the convenience. Additionally, there is a valet service available for those who prefer it.
Moreover, the hotel features a free and reliable shuttle service that operates hourly to and from the airport, making it a convenient choice for travelers. Whether for a quick layover or an extended stay, guests find the shuttle service efficient and helpful, further enhancing their overall experience. Overall, Crowne Plaza Airport's parking and shuttle services contribute significantly to a hassle-free and pleasant stay for its guests.
Family
Located conveniently near the airport, the Crowne Plaza Airport by IHG, stands out as an ideal family-friendly destination. The hotel caters to families with children, offering amenities that ensure kids have a memorable stay. Children particularly enjoyed the pool and playground, providing hours of entertainment for toddlers and older children alike. The facility's kid-friendly environment is well-suited for family vacations, making it a great place for families and friends to gather.
Family-friendly service is a notable feature, emphasizing the hotel's commitment to making stays comfortable for all ages. Guests appreciated the availability of various room types that accommodate families, including rooms with two double beds suitable for four people. This makes it convenient for entire families to stay together without feeling cramped.
While the hotel receives high praise for its suitability for families, there were some areas highlighted for improvement. Some guests noted the lack of sufficient towels and occasional issues with room amenities such as hair dryers, refrigerators and coffee machines. Despite these minor inconveniences, the overall experience remains positive for family travelers. The proximity to the airport adds to the convenience, making it an attractive option for those traveling with children.
4 Star
Crowne Plaza Airport by IHG, presents itself as a solid four-star establishment, meeting general expectations associated with its rating. Guests highlight the cleanliness and comfort of the hotel, praising the super comfortable and relatively new rooms that provide a pleasant stay. The hotel also boasts spacious and functional rooms, catering well to the needs of travelers.
The service provided by the super helpful staff is appreciated, adding to the overall positive experience. The hotel stands out for its cleanliness, which is a frequently mentioned and valued attribute.
Despite the well-regarded facilities and services, some guests find the prices to be on the higher side, particularly in the restaurant and note that it is not a cheap hotel. There are varied opinions on whether it fully meets the four-star standard with some guests suggesting that the hotel falls short in certain aspects.
For those with transit needs, the hotel is seen as a good choice for spending a night in Panama between flights. Overall, guests find value in their stay, comparable to other four-star hotels, making it a commendable option for travelers seeking comfort and convenience near the airport.
Business
For business travelers, the Crowne Plaza Airport by IHG, stands out as a classic airport hotel, perfect for both quick and lengthy layovers, especially in Panama. Its convenient location near the airport is highly praised, making it an excellent choice for those in transit. Ideal for business trips, the hotel offers well-equipped business desks, top-notch business facilities and a well-regarded business center. Meeting rooms and conference areas are designed to meet the needs of business travelers, marking the hotel as a business-friendly venue.
The rooms are equipped with free Wi-Fi throughout the premises, ensuring that guests can stay connected seamlessly. The business amenities provided are reliable with positive feedback on technical support and the helpfulness of the staff, who assist with transportation and business-related needs. Although there is a charge for printing services at the business center, the overall value for money is considered excellent.
Health and safety measures are well implemented, addressing concerns effectively during the COVID-19 pandemic. This attention to detail makes it a highly recommended destination for business travelers seeking comfort, convenience and reliable services.
Accessible
Crowne Plaza Airport, an IHG Hotel, consistently garners praise for its accessibility, making it a favorable option for guests with disabilities. The hotel boasts accessible parking, well-designed ramps and easily navigable elevators that enhance convenience. The accessibility extends to the rooms with numerous guests highlighting the availability of specially designed accessible rooms. The hotel's efforts in providing information about accessibility and the assistance from helpful staff are notable.
The hotel's proximity to the airport adds to its allure with many guests finding it ideal for transit purposes. Located just 5 minutes away, it offers a free shuttle service that runs every 30 minutes, ensuring easy movement for all, including those using wheelchairs. The close walking distance from the airport and the hotel's own shuttle service provide additional convenience.
The well-maintained facilities—shiny and clean—further contribute to a comfortable stay. The combination of attentive service, thoughtful design and strategic location make Crowne Plaza Airport a highly accessible and convenient choice for travelers.
Outdoor Pool
The Crowne Plaza Airport by IHG, features a commendable outdoor pool that has garnered positive feedback from numerous guests. Many have described it as a nice, great and wonderful facility, citing it as a highlight of their stay. The pool area is accompanied by a garden, adding to its pleasant ambiance, making it a comfortable spot for relaxation and activities. While some guests noted that they did not have the time to use the pool, those who did found it quite enjoyable. The size and pleasantness of the pool have been frequently praised, making it a solid attraction for visitors of the hotel. Overall, the pool at Crowne Plaza Airport offers a delightful experience that enhances the hotel's appeal.
Luxury
Guests of the Crowne Plaza Airport by IHG, consistently highlight the luxurious experience offered by the establishment. Reviewers frequently describe the hotel as modern, clean and beautiful, underscoring its upscale and high-end facilities. The rooms are a particular point of praise, being described as luxurious with many guests noting the presence of luxury amenities and a general luxury feel throughout the hotel. Despite one comment about the place lacking personality, the overall sentiment reflects a four-star facility that provides perfect accommodations, meeting guests' needs effectively and offering great value.
Dog Friendly
The Crowne Plaza Airport by IHG, offers a pet-friendly environment with various dog-friendly services available. Guests have positively noted that dogs are allowed, making it a convenient option for pet owners. However, there are mixed experiences regarding bringing pets with some guests feeling uncomfortable and noting a $150 non-refundable pet fee. While some guests had negative experiences with their pets, including feeling unwelcome, the hotel remains a viable choice for travelers seeking dog-friendly accommodations.
Yes, Crowne Plaza Airport by IHG has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Crowne Plaza Airport by IHG.
Yes, Crowne Plaza Airport by IHG welcomes dogs.
Yes, parking facilities are available at Crowne Plaza Airport by IHG.