Keio Plaza Hotel Tokyo Premier Grand

Tokyo 35.68988300, 139.69395900 , Shinjuku-ku, Nishishinjuku 2-2-1 (Show on Map)
9.1
Excellent


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Summary of reviewsKeio Plaza Hotel Tokyo Premier Grand, located in the heart of Tokyo's bustling Shinjuku district, offers an ideal base for exploring the city due to its close proximity to major train stations and popular attractions. The hotel's central placement allows guests to easily access vibrant shopping streets and enjoy Tokyo's lively nightlife, all while providing a tranquil retreat from the urban hustle.

Guests frequently praise the spacious, modern and immaculate accommodations, highlighting exceptional views from the higher floors and the sky lounge. The rooms are described as luxurious yet understated with high-quality amenities and thoughtful touches, including excellent bathroom facilities and ample USB charging outlets. The service provided by the staff is consistently lauded for being gracious and attentive, ensuring a comfortable and enjoyable stay.

Breakfast at the Keio Plaza Hotel Tokyo Premier Grand stands out as a significant positive aspect with the Executive Lounge on the 45th floor offering spectacular city views and a diverse buffet that includes both Western and Japanese cuisines. The quality, variety and exceptional service make breakfast a delightful experience. Guests also praise the afternoon tea and evening hors d'oeuvres available in the lounge, which often suffice as dinner due to their high quality.

Dining options at the hotel impress with a variety of restaurants, including standout experiences at the Sky Lounge, Teppanyaki and sushi restaurants. Despite some variability in quality among the hotel's seven restaurants, the overall dining experience is largely positive, adding to the luxurious feel of the stay.

The hotel's cleanliness is another strong point with guests frequently noting the spotless and well-maintained conditions of the rooms and public areas. Housekeeping is commended for their meticulous upkeep, contributing to the high level of comfort and satisfaction.

The fitness facilities, however, are seen as one of the hotel's weaker points. The gym is described as small with limited equipment and some guests suggest that an expansion and upgrade could significantly improve the fitness experience.

Families are warmly welcomed with amenities and spaces that cater to children, ensuring a memorable experience for those traveling with kids. The spectacular views from the higher floors captivate both adults and children alike, adding to the enjoyment of the family stay.

In terms of bedding, most guests find the beds to be comfortable and conducive to a restful sleep, though there are occasional mentions of the firmness not suiting everyone's preferences.

The hotel effectively encapsulates the essence of a five-star luxury experience, especially for those staying in the Premier Grand levels with exclusive access to a private lounge, separate reception and additional amenities. The luxurious environment, combined with the exceptional hospitality of the staff, provides a rich and satisfying stay. Despite minor areas for improvement, such as the fitness facilities and some variability in dining, the overall sentiment remains highly positive, making Keio Plaza Hotel Tokyo Premier Grand a compelling choice for travelers seeking comfort, convenience and luxury in Tokyo.
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Skyscraper Hotel
The Keio Plaza Hotel Tokyo Premier Grand hotel raises up to the height of 178 m / 584 ft, and has 47 floors. It offers spectacular views over the metropolis.

Luxury Hotel

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

5-Star Hotel

Room Types
Club Floor "Premier Grand" Superior King Room with Club Lounge Access - Non-Smoking This double room has a sofa, electric kettle and seating area. Includes complimentary use of the Club Lounge offering breakfast, tea and bar services.

Club Floor "Premier Grand" Deluxe Twin Room with Club Lounge Access - Non-Smoking This twin room features a executive lounge access, view and bathrobe. Includes complimentary use of the Club Lounge offering breakfast, tea and bar services.

Club Floor "Premier Grand" Deluxe King Room with Club Lounge Access - Non-Smoking This double room has a cable TV, electric kettle and minibar. Includes complimentary use of the Club Lounge offering breakfast, tea and bar services.

Club Floor "Premier Grand" Suite Twin Room with Club Lounge Access - Non-Smoking This suite features a minibar, sofa and bathrobe. Includes complimentary use of the Club Lounge offering breakfast, tea and bar services.

Club Floor "Premier Grand" Deluxe Quadruple Room with Club Lounge Access - Non-Smoking Offering free toiletries and bathrobes, this quadruple room includes a private bathroom with a bath, a shower and a bidet. The air-conditioned quadruple room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 2 beds.

Club Floor "Premier Grand" Suite King Room with Club Lounge Access - Non-Smoking Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 1 bed.

Guest Reviews
9.1
Excellent
Location
Nestled in the heart of Tokyo, the Keio Plaza Hotel Tokyo Premier Grand offers an enviable location that's central to many attractions. Situated in the bustling Shinjuku district, the hotel provides convenient access to major train stations, including Shinjuku Station, just a short walk away. This central placement makes it an ideal starting point for tours and excursions throughout the metropolis.

Guests praise the hotel's proximity to Shinjuku’s main shopping streets, vibrant nightlife and key attractions, which are all within walking distance. Despite being close to the action, the hotel is situated in a relatively quiet area, offering a peaceful retreat from the city's hustle and bustle.

The property boasts modern, clean accommodations with spacious rooms and fantastic views, particularly from the sky lounge on the 45th floor. With exceptional service from friendly staff, high-quality facilities and thoughtful amenities, the hotel ensures a comfortable and enjoyable stay. The convenient location is highlighted by its easy access to numerous subway lines, making it effortless to explore Tokyo's many offerings.

Overall, the Keio Plaza Hotel Tokyo Premier Grand combines a superb location, excellent service and top-notch facilities, making it a favorite for travelers looking to experience the best of what Tokyo has to offer.

Breakfast
Guests frequently praised the breakfast at Keio Plaza Hotel Tokyo Premier Grand, highlighting a blend of quality, variety and exceptional service. The Club Lounge on the 45th floor received accolades for its spectacular views of Tokyo, enhancing the breakfast experience. Both Western and Japanese cuisines were available, featuring freshly prepared dishes such as eggs benedict. The extensive breakfast buffet offered a wide range of food options, catering to diverse culinary preferences.

Many guests enjoyed the premium experience of the breakfast at the Executive Lounge with beautifully displayed food and friendly staff contributing to the overall satisfaction. The inclusion of both traditional Japanese and Western options ensured there was something for everyone, making the meal a delightful part of the stay. The breakfast variety across different restaurants within the hotel prevented monotony, offering excitement for repeat visitors.

Afternoon tea and evening hors d'oeuvres at the lounge also stood out, providing high-quality options that often sufficed for dinner. This level of excellence in service and food quality, combined with the hotel’s prime location near JR Shinjuku Station and Toei Oedo Line's Tocho-mae Station, made it a highly recommended choice for travelers seeking an uplifting start to their day in Tokyo.

Dinner
Keio Plaza Hotel Tokyo Premier Grand offers a variety of dining experiences with up to seven restaurant options within the hotel. The Sky Lounge stands out with fantastic views of Tokyo and very tasty food, making it a memorable dining location. The Teppanyaki and sushi restaurants receive high praise for outstanding food and exceptional chef skill. Guests have also noted the excellent range of both Western and Japanese choices, ensuring diverse dining options that cater to various palates. Luxurious touches extend to the club lounge, where food and drinks are of high quality, despite some pre-prepared items. While most restaurant experiences rate highly, it's worth noting that a few restaurants do not meet the same exceptional standards. However, the overall dining experience at Keio Plaza Hotel Tokyo Premier Grand is largely positive and contributes to a luxurious stay.

Rooms
The rooms at Keio Plaza Hotel Tokyo Premier Grand have received impressive feedback from guests. They consistently highlight the spaciousness, which surpasses expectations and sets a high standard for comfort. The rooms are described as elegant, modern and luxurious yet understated, offering a level of sophistication that appeals to many. Cleanliness is a major positive point with numerous guests noting that the rooms are spotless and well-maintained.

Guests also appreciate the thoughtful amenities provided, which range from well-stocked necessities to modern conveniences like ample USB charging outlets. The bathrooms are equally praised with comments on great water pressure and well-maintained facilities. Comfort is a recurring theme; beds are described as large and inviting, ensuring a restful stay.

The views from the rooms also enhance the experience, giving guests a beautiful outlook over the city. Many mention the high quality of the lounge facilities, which offer an added level of comfort and convenience. The central location of the hotel is another benefit, making it easy for guests to explore Tokyo and enjoy nearby dining and attractions.

The service provided by the hotel staff is consistently noted as gracious and accommodating, contributing to an overall positive experience. Guests find the staff welcoming and attentive, which complements the comfortable and clean environment of the rooms. All these aspects lead to high satisfaction with many guests expressing their intention to return for future stays due to the superb room quality and excellent service.

Beds
Keio Plaza Hotel Tokyo Premier Grand receives high praise for its spacious, clean and super comfortable rooms. Guests often highlight the comfort of the beds, describing them as large and capable of providing a deep sleep. The bedding, along with the amenities and thoughtful room touches, contributes positively to the overall experience. Some guests, however, note that the firmness of the mattresses and pillows may not suit everyone's preferences with a few mentioning the need for replacements or adjustments to better accommodate taller and heavier individuals. Despite these occasional critiques, the general sentiment leans towards satisfaction with the accommodation quality, particularly when booking rooms with added extras.

Cleanliness
Keio Plaza Hotel Tokyo Premier Grand is highly praised for its exceptional cleanliness and comfort, making it a top choice for travelers seeking a pristine stay. Guests frequently highlight the hotel's spacious and immaculately clean rooms, contributing significantly to a comfortable and enjoyable experience. The hotel features well-presented and fully equipped amenities, including quality toiletries that are noted with special appreciation.

Housekeeping receives commendations for their excellent upkeep, ensuring that rooms remain super clean and functional. Guests were particularly impressed by the cleanliness of the bathrooms, noting the excellent bath and shower facilities, which include luxurious Occitane products.

Guests also appreciate the spaciousness of the rooms and the remarkable views. The hotel’s location further enhances its appeal, being closely located to Shinjuku Station for added convenience. Additionally, the Premier Grand's Club Lounge access, offering a comprehensive selection of food and drinks throughout the day, is emphasized as a worthwhile hotel feature.

While a couple of minor cleanliness issues were noted by some guests, the overall feedback strongly underscores the Keio Plaza Hotel Tokyo Premier Grand as a clean, comfortable and well-located option, perfect for those seeking an immaculate and refined stay in Tokyo.

Staff
The Keio Plaza Hotel Tokyo Premier Grand is renowned for its exemplary staff service, as highlighted by numerous guest reviews. The majority of the staff exhibit commendable English proficiency, ensuring seamless communication. Guests frequently describe the staff as attentive, friendly and incredibly helpful, whether at the reception, the club lounge or around the hotel premises. The service provided is characterized as efficient, professional and accommodating with many noting the smooth check-in and check-out processes.

Particularly on the Club Level, staff members are praised for their politeness and friendliness, creating a welcoming atmosphere for guests. Reviews underscore the team's willingness to go the extra mile, providing excellent advice and assistance to enhance guests' visits to Tokyo. The attentive care from the bell boys to the receptionists contributes to a highly positive and memorable stay.

Guests consistently remark on the staff's outstanding service with adjectives such as impeccable, courteous and kind frequently appearing in reviews. The overall impression is that the staff at Keio Plaza Hotel Tokyo Premier Grand significantly enhance the guest experience, making stays comfortable and enjoyable through their remarkable hospitality.

Gym
The gym at Keio Plaza Hotel Tokyo Premier Grand appears to be small but functional with users noting the limited space and equipment. There are only three treadmills and two elliptical bikes available, which constrain the variety of aerobic exercise and weight training opportunities. Additionally, guests have commented on the lack of space and equipment for stretching exercises. The gym closes relatively early at 9:30 pm, limiting access further. Despite the need to book a slot, some users found the gym empty during their scheduled times. Overall, the gym facilities have been perceived as underwhelming, especially when compared to other hotels. It is clear that an improvement in both size and equipment would enhance the experience for fitness enthusiasts staying at the hotel.

Family
The Keio Plaza Hotel Tokyo Premier Grand offers an inviting atmosphere for families with children being welcomed in the private lounge at night, allowing families to enjoy quality time together. Many guests found their experience pampering and memorable, noting the impressive views from level 45 that captivated their kids during breakfast. While the light snacks in the club lounge may be more suited for adult tastes, the overall ambiance and amenities provided a perfect setting for a wonderful family vacation.

5 Star
The Keio Plaza Hotel Tokyo Premier Grand receives high praise for its premier experience, particularly for those staying at the Premier Grand levels. These exclusive areas offer a separate reception, lounge and facilities located on the higher floors, providing stunning city views. Guests found the accommodations well worth it for the convenience of complimentary food and refreshments in the afternoon and evening. The overall sentiment highlights an exceptional level of service from all staff, maintaining everything neat and comfortable, contributing to a perfect stay. Despite some feedback suggesting that the Club Lounge could improve to fully align with five-star standards, the hotel still delivers a high-level experience, making it a compelling choice for travelers seeking luxury and convenience.

Luxury
The 'Keio Plaza Hotel Tokyo Premier Grand' offers a truly luxurious experience, marked by elegance and comfort that epitomize the expectations of a five-star establishment. Reviews highlight the tasteful rooms with extraordinary views, especially for guests in the premier club floors. The hotel's grandeur extends from the beautifully designed lobby to the top floors with club level rooms providing spacious, clean and extremely comfortable accommodations.

Guests frequently praise the smooth check-in and check-out process in the exclusive lounge, which also features stunning views over Tokyo. Access to this lounge on the 45th floor is considered great value for money, offering not just a remarkable breakfast but all-day access as well. The proximity to the train station and nearby restaurants and cafés adds to the convenience, while amenities such as luxurious bathrooms and modern, comfortable rooms enhance the overall experience.

The hotel's luxurious details and the exceptional hospitality of its staff leave a lasting impression, making guests feel rich in spirit. Overall, whether enjoying the exclusive club floor benefits or simply reveling in the well-appointed rooms, a stay at Keio Plaza Hotel Tokyo Premier Grand promises an unbeatable blend of luxury, comfort and exceptional service.


No, Keio Plaza Hotel Tokyo Premier Grand doesn't have any pool.

No, a spa isn't available at Keio Plaza Hotel Tokyo Premier Grand.

No, Keio Plaza Hotel Tokyo Premier Grand doesn't allow dogs.

Yes, parking facilities are available at Keio Plaza Hotel Tokyo Premier Grand.

Yes, Keio Plaza Hotel Tokyo Premier Grand has a gym.

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