5-Star HotelSummary of reviews related to the '5 Star' categorySonesta Hotel Ibagué has garnered mixed reviews regarding its five-star rating and facilities. Guests have praised its impeccable facilities, exceptional customer service and overall high standards with some noting perfection in every detail. The hotel's staff is frequently commended for their friendliness and excellent service, contributing to a warm and welcoming atmosphere. Location, cleanliness and well-maintained infrastructure also receive high marks, making it a highly recommended choice for travelers.
On the other hand, some guests feel the hotel does not fully meet the expectations of a five-star establishment. Criticisms include limited food options, a meager breakfast and small wet areas and pool for a hotel of its supposed caliber. Furthermore, the price to service ratio has been described as poor by some visitors and there have been comments that suggest the internet service could be better.
Overall, while Sonesta Hotel Ibagué shines in many areas, there are aspects that some guests believe need improvement to truly align with the five-star rating it advertises.
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