Holiday Inn Toronto Downtown Centre by IHG
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Summary of reviewsHoliday Inn Toronto Downtown Centre by IHG, stands out primarily for its excellent location, situated conveniently in downtown Toronto. Guests consistently praise its proximity to key attractions like Yonge-Dundas Square, Eaton Centre and the College Subway Station, which makes maneuvering around the city seamless. Visitors find the location ideal for both leisure and business travelers with easy access to various amenities, from supermarkets and drugstores to a diverse array of dining options.
The hotel's rooms, though often noted as compact, are described as clean, comfortable and well-equipped, featuring modern amenities and updated décor. Visitors appreciate the diligent housekeeping, which maintains the rooms in pristine condition, adding to the overall satisfaction despite the small size. Some guests did experience minor issues like noise from the outside and occasional difficulty in regulating room temperature, but these were generally outweighed by the positive aspects.
Dining options at the hotel receive commendable reviews. Breakfast stands out with its variety and quality, offering fresh croissants, smoothies and a diverse buffet that caters to different dietary needs. The breakfast staff's professionalism and attentiveness contribute to a pleasant dining experience. Dinner at the on-site Thirty Restaurant also gets high marks for delicious and varied menu options with standout dishes like chicken wraps and curry. The friendly service and relaxing atmosphere further enhance the appeal of dining at the hotel.
Cleanliness is a consistent highlight with many guests noting the hotel's well-maintained rooms and common areas. Although there are occasional mentions of minor cleanliness issues, these are exceptions rather than the norm. The housekeeping staff are frequently praised for their efficiency and courtesy, adding to the positive guest experience.
The hotel’s staff receive high praise across multiple reviews for their friendliness, helpfulness and professionalism. From the reception team and housekeeping to the bar and restaurant staff, guests emphasize the excellent service provided by the team, making their stay more enjoyable and hassle-free.
The amenities, including the WiFi, gym and pool, receive mixed but generally positive feedback. The WiFi is often described as reliable and fast, though some guests experienced connectivity issues. The gym, while small and sometimes limited in equipment, is clean and functional. The pool is frequently highlighted as a nice feature, though it sometimes faces issues with maintenance and closure.
Parking presents a mixed experience with some appreciating the convenience and security of the underground parking, but others found it to be quite expensive.
Overall, the Holiday Inn Toronto Downtown Centre is seen as a superbly located, comfortable and convenient option for visitors looking to explore downtown Toronto, offering a well-rounded experience with its excellent staff and reliable amenities.
Categories
The hotel's rooms, though often noted as compact, are described as clean, comfortable and well-equipped, featuring modern amenities and updated décor. Visitors appreciate the diligent housekeeping, which maintains the rooms in pristine condition, adding to the overall satisfaction despite the small size. Some guests did experience minor issues like noise from the outside and occasional difficulty in regulating room temperature, but these were generally outweighed by the positive aspects.
Dining options at the hotel receive commendable reviews. Breakfast stands out with its variety and quality, offering fresh croissants, smoothies and a diverse buffet that caters to different dietary needs. The breakfast staff's professionalism and attentiveness contribute to a pleasant dining experience. Dinner at the on-site Thirty Restaurant also gets high marks for delicious and varied menu options with standout dishes like chicken wraps and curry. The friendly service and relaxing atmosphere further enhance the appeal of dining at the hotel.
Cleanliness is a consistent highlight with many guests noting the hotel's well-maintained rooms and common areas. Although there are occasional mentions of minor cleanliness issues, these are exceptions rather than the norm. The housekeeping staff are frequently praised for their efficiency and courtesy, adding to the positive guest experience.
The hotel’s staff receive high praise across multiple reviews for their friendliness, helpfulness and professionalism. From the reception team and housekeeping to the bar and restaurant staff, guests emphasize the excellent service provided by the team, making their stay more enjoyable and hassle-free.
The amenities, including the WiFi, gym and pool, receive mixed but generally positive feedback. The WiFi is often described as reliable and fast, though some guests experienced connectivity issues. The gym, while small and sometimes limited in equipment, is clean and functional. The pool is frequently highlighted as a nice feature, though it sometimes faces issues with maintenance and closure.
Parking presents a mixed experience with some appreciating the convenience and security of the underground parking, but others found it to be quite expensive.
Overall, the Holiday Inn Toronto Downtown Centre is seen as a superbly located, comfortable and convenient option for visitors looking to explore downtown Toronto, offering a well-rounded experience with its excellent staff and reliable amenities.
Luxury Hotel
Hotel near Ski Resorts
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Guest Reviews
Holiday Inn Toronto Downtown Centre by IHG, boasts an outstanding location that consistently garners high praise from its guests. Situated in the heart of downtown Toronto, the hotel provides easy access to key attractions and amenities. It is ideally positioned near the College Subway Station, making transit across the city seamless and stress-free.
Guests appreciate the proximity to the bustling Yonge-Dundas Square, Eaton Centre and a variety of restaurants, including popular Japanese eateries. The convenience of nearby supermarkets, drugstores and other essential services further enhances the hotel's appeal. The central location allows visitors to explore Toronto's main tourist spots, such as the CN Tower, Rogers Centre and the University of Toronto, all within walking distance or a short commute by public transport.
Visitors also highlight the hotel's value for money, describing it as a good choice for both leisure and business travelers. The cleanliness and comfort of the rooms, coupled with friendly and attentive staff, ensure a pleasant stay. Additionally, the hotel's safety measures and secure environment contribute to guests' peace of mind.
Overall, the Holiday Inn Toronto Downtown Centre stands out as a superbly located, comfortable and convenient option for those looking to experience the best of downtown Toronto.
The breakfast experience at the Holiday Inn Toronto Downtown Centre has received generally positive feedback from guests, bolstered by a variety of options and commendable service. Many reviews highlight the plentiful variety and quality, praising the fresh croissants, smoothies, fruits and a diverse buffet spread that caters to both kids and adults—with notable emphasis on good vegetarian options and lactose-free milk. The breakfast buffet, often described as excellent and delicious, offers a decent value, especially for families benefiting from kids-eat-free policies and booking discounts.
Guests appreciate the attentive and professional breakfast staff, contributing to a pleasant dining experience even during peak times. However, some guests found the breakfast to be expensive for the options available and noted that it doesn't always match the cost. The limited seating during busy times led to long waits and some felt that the breakfast room was too small to handle the demand.
There were also remarks that the breakfast could use more variety with repeated items becoming a point of criticism. Some diners found the breakfast to be of mixed quality, citing specific issues such as cold pancakes or a lack of flavorful dishes like eggs and French toast. Despite these critiques, the overall consensus leans towards a positive breakfast experience with satisfying options and good service, reinforcing the hotel's reputation for providing a decent start to the day.
Dinner at the Holiday Inn Toronto Downtown Centre by IHG, consistently receives high praise from guests for its delicious and varied menu options. The on-site restaurant is noted for its convenience and is frequently used by patrons, delivering a dependable dining experience with great food and excellent service. Many guests enjoyed having dinner at the hotel multiple times and found dishes like chicken wraps and curry particularly memorable.
The Thirty Restaurant, known for its tasty offerings, including Belgian moon beer, is also a highlighted feature with several noting both the flavors and the ambiance as standout elements. The restaurant’s staff, especially during special occasions like Christmas Eve, were described as extraordinarily courteous, enhancing the overall dining experience.
Despite a few mentions of early closures and longer wait times, the majority of reviews emphasize a pleasant and satisfying dining experience. Some guests noted the restaurant to be on the pricier side, while a few others pointed to cold food or mediocre quality in specific instances. A greater variety of vegetarian options would also be welcomed by some visitors.
Nonetheless, overall feedback lauds the restaurant for its superb food and friendly service, making evening meals at the hotel a delightful experience. Many enjoyed the relaxing atmosphere of the ground-floor bar and found the combination of good food and a welcoming environment a highlight of their stay. The convenient location with many surrounding shops and restaurants, further enhances the dining experience at this downtown Toronto hotel.
Holiday Inn Toronto Downtown Centre by IHG, offers a mix of experiences for guests, primarily characterized by clean and comfortable accommodations. Although the rooms are frequently described as compact or small, they are well-equipped and functional for most travelers' needs. Many guests appreciated the cleanliness with rooms being tidied daily and featuring modern amenities such as key card access, blackout blinds and sufficient lighting.
Renovations have updated many rooms, adding fresh carpeting and contemporary decor. Spacious bathrooms with good water pressure in the showers were noted as a positive aspect. The in-room facilities, including comfortable beds, motion sensor lights, a small fridge and occasionally a minibar, cater to various needs.
However, the small size of the rooms and bathrooms is a recurring point in the feedback, often described as cramped especially for families or multiple guests with luggage. Some rooms faced issues like difficulty regulating room temperature, thin walls and occasional noise from the surroundings or alleyways. Housekeeping generally received praise, although there were occasional lapses in cleanliness, particularly around bed bases and sometimes carpet stains.
The hotel ensures a secure stay, albeit some dated aspects linger. Room views vary with some offering nice cityscapes while others face less appealing alleys or brick walls. Despite the room size, the hotel's convenient downtown location and cozy atmosphere make it a viable option for visitors seeking clean, functional, yet compact lodgings in the heart of Toronto.
The beds at Holiday Inn Toronto Downtown Centre by IHG, receive mixed feedback from guests, though the majority of remarks lean towards the positive. Words like comfortable, really comfy, cozy and super comfortable frequently appear in the reviews, indicating that many guests found the beds to enhance their stay significantly. Several reviews specifically commend the beds’ comfort, citing soft and luxurious bedding and pillows that provided a good night's sleep. Some guests appreciated the spaciousness and ergonomics of larger bed options, highlighting king-sized beds as particularly accommodating.
On the flip side, a few guests experienced issues with bed firmness, either finding the mattresses too soft and saggy or uncomfortably firm. There were also occasional mentions of bedding being smaller than expected and beds having stains or odd smells. Despite these outliers, the general consensus suggests that most guests had a restful sleep due to the comfortable beds and quality bedding provided by the hotel.
Location is also highlighted as a positive aspect, suggesting convenient access to surrounding attractions, thus adding to the overall comfort and satisfaction experienced by the guests during their stay.
Visitors to Holiday Inn Toronto Downtown Centre generally appreciated the level of cleanliness in the hotel. Many reviews highlighted the consistently clean rooms, which were described as very clean, tidy and well-maintained. Guests noted that the hotel itself was also very clean with several comments commending the pristine state of the common areas and facilities. Housekeeping was praised for their prompt and efficient service, ensuring that rooms were cleaned daily and maintained in a neat condition.
Though some reviews mentioned minor issues such as carpets needing vacuuming, occasional odors and an aged appearance in some parts of the hotel, these were outweighed by the positive feedback regarding overall cleanliness. The cleanliness of the bathrooms received mixed reviews with several noting clean restrooms, while others indicated that the cleaning could be improved. The pool area received some criticism for cleanliness at peak times, but it was otherwise noted to be clean when properly maintained.
Despite a few areas of improvement, such as better ventilation and occasional hallways requiring a clean-up, the hotel was often referred to as clean and comfortable with friendly and efficient staff. Overall, the consistent theme of clean, well-organized and tidy rooms and public areas was a recurring positive aspect of guests' experiences at the Holiday Inn Toronto Downtown Centre.
Holiday Inn Toronto Downtown Centre consistently receives high praise for its exceptional staff. Guests repeatedly highlight the remarkable friendliness and helpfulness of the hotel's personnel. The reception team is described as polite, welcoming and efficient, making check-in a breeze. Specific mentions of Darryl in the bar, Jacen the security guard and Steve the concierge illustrate the personal touch and professionalism that are hallmarks of the hotel's staff.
Housekeeping is attentive, courteous and ensures rooms are kept in pristine condition. The bar and restaurant staff are noted for being both friendly and engaging, making dining a pleasant experience. The concierge and front desk staff receive commendations for their effectiveness, promptness and helpfulness in providing directions or arranging transportation.
Despite a few isolated incidents of unfriendliness, the overwhelming majority of reviews emphasize the kindness, cheerfulness and accommodating nature of the staff. Their ability to address issues promptly and their willingness to go the extra mile to help guests stand out. The hotel management appears to place a strong emphasis on training their staff to be not just efficient but genuinely warm and hospitable.
Whether it's a fantastic housekeeping team, knowledgeable concierges or polite receptionists, the staff's collective effort ensures that guests feel well-taken care of during their stay at the Holiday Inn Toronto Downtown Centre. This unwavering friendliness and professional service make the hotel a commendable choice for visitors to Toronto.
The Holiday Inn Toronto Downtown Centre offers a varied experience when it comes to WiFi connectivity. Many guests found the WiFi to be reliable, fast and consistently good, making it easy to connect and enjoy a strong signal throughout their stay. The free high-speed WiFi was appreciated by several visitors with some highlighting that the connection was robust enough for backing up photos and videos.
However, not all experiences were smooth. A number of guests encountered issues with slow internet speeds, difficulty accessing the network or no signal in certain rooms. While some were pleased with prompt and easy WiFi connections, others found the service lacking, particularly those who struggled with connectivity or found the internet slow to the point of frustration.
Overall, the hotel's WiFi service received mixed reviews with the majority noting positive experiences but a significant number pointing out areas for improvement. For those prioritizing internet connectivity, it's worth considering both the favorable and less favorable feedback from past guests.
The Holiday Inn Toronto Downtown Centre by IHG, offers a variety of amenities including a gym and pool area that many guests find satisfactory. Positive feedback highlights that the gym is clean, reasonably well-equipped and paired with functional workspace setups and ample outlets. The fitness facilities, though small, serve their purpose for a basic workout with some guests appreciating the cleanliness and maintenance of the area.
However, the gym has faced criticism for its limited size and equipment with reports indicating it can feel cramped and underwhelming, especially during peak hours. Issues such as a closed gym, a lack of dumbbells and only one working treadmill have been pointed out, diminishing the overall experience for some visitors. Despite these drawbacks, the gym and its associated services remain a functional feature of the hotel, contributing positively to the overall stay for guests who require basic fitness accommodations.
The pool facility at the Holiday Inn Toronto Downtown Centre has garnered mixed reviews from its guests. On the positive side, many people found the pool to be a standout feature, describing it with terms like great, nice and fantastic. The pool's cleanliness and maintenance were frequently highlighted, noting it as clean, well-maintained and with the perfect temperature. Guests also appreciated the heated water and enjoyed the adjacent terrace area, making it a relaxing spot for both adults and children, especially in the evenings.
Despite the numerous compliments, there were some negative remarks. Several guests were disappointed when the pool was closed during their stay due to maintenance or COVID-19 precautions. Others mentioned issues such as too much chlorine, a humid environment and lack of amenities like lockers. A few reviews pointed out that the pool was smaller than expected and that booking time slots during the pandemic limited their access.
In summary, while the pool is generally seen as a valuable amenity at the Holiday Inn Toronto Downtown Centre, occasional closures and maintenance issues, as well as some environmental concerns, have detracted from the experience for some guests.
The parking situation at the Holiday Inn Toronto Downtown Centre by IHG, presents a mixed experience for guests. On the positive side, many reviewers found the parking to be convenient, secure and easy to access with some mentioning great parking spaces close to the hotel and easy navigation in certain areas. Additionally, the underground parking was praised for being accessible and having a dedicated lift to the hotel.
However, there are notable drawbacks. A significant number of guests felt that the parking was expensive with fees ranging up to $55 per night and expressed frustration over the additional costs not being disclosed upfront. The parking garage itself was often described as cramped, poorly ventilated and difficult to navigate, especially for larger vehicles. Some guests reported confusion due to inadequate signage and vague instructions, making the parking process challenging. A few even mentioned having to park at a different hotel or finding the parking layout to be a nightmare.
In summary, while the hotel's parking facilities are secure and conveniently located, the cost and layout can be significant drawbacks for guests. Improvements in signage, layout and clearer communication about fees could greatly enhance the overall parking experience.
Holiday Inn Toronto Downtown Centre by IHG, emerges as a family-friendly destination with several commendable features for those traveling with kids. The hotel extends a warm welcome specifically to families, promoting a child-friendly environment where kids ten and under benefit by eating for free, making dining a more enjoyable and economical aspect of the stay.
Among its amenities, the hotel boasts a huge swimming pool, praised by guests for enhancing their overall experience. The breakfast options are extensive, catering well to the varied tastes of both children and adults, contributing to a positive start to the day and family gatherings.
The rooms, although described as clean and comfortable, have been noted for their smaller size, particularly for families with more than three members. Despite this limitation, the rooms are deemed fitting for family vacations and are convenient and secure. However, larger families may find it necessary to book additional rooms to accommodate everyone comfortably.
While the hotel’s central location is appealing and good for family outings, the lack of soundproofing in the rooms might be a consideration for families seeking a quieter environment. Still, the overall consensus highlights the hotel as undeniably accommodating for families, supporting their needs with adequate family meal areas, facilitation of children-friendly services and a secure environment.
In sum, the Holiday Inn Toronto Downtown Centre stands out as a dependable, family-friendly option that efficiently caters to family needs, even if space may occasionally be a constraint.
The Holiday Inn Toronto Downtown Centre by IHG, boasts an enviable location for those looking to immerse themselves in the vibrant nightlife of Toronto. Positioned right next to Yonge and Dundas, it provides easy access to a variety of restaurants, bars and entertainment venues, all within a convenient walking distance. Guests appreciate the hotel’s proximity to notable spots like Massey Hall and the Eaton Centre, making it incredibly convenient for a night out. The views, particularly at night, add to the allure of staying here for nightlife enthusiasts.
While the area’s lively atmosphere is a major draw, it can contribute to high noise levels, especially from traffic and bustling nightlife activities. Despite this, the overall location is celebrated for its centrality and ease of access to downtown’s entertainment quarters. With valet parking available and a wealth of nearby dining and nightlife options, the Holiday Inn Toronto Downtown Centre is a top recommendation for those looking to explore the city's vibrant scene.
Holiday Inn Toronto Downtown Centre offers a solid four-star experience, living up to its rating with commendable amenities and service. Guests appreciate the hotel's great value for money, citing its high level of cleanliness and efficient customer service. The rooms are described as modern, cozy and practical with professional amenities and comfortable furnishings. The hotel's recent renovations have left interiors looking refreshed and upbeat, further enhancing the overall comfort for guests.
The location of the hotel is another strong point, being convenient and central in a large city like Toronto with easy access to various attractions and services. Despite some minor drawbacks and areas needing improvement, such as some retail facilities and exterior views, the hotel typically meets or surpasses four-star standards.
Additional amenities like the pool and gym contribute to the appeal of the hotel, making it a suitable choice for both leisure and business travelers. Though not all reviews are entirely positive with some guests questioning the four-star designation, the majority highlight the hotel's well-maintained facilities, professional staff and overall positive experience.
Holiday Inn Toronto Downtown Centre is a solid choice for business travelers, offering a range of amenities designed to meet professional needs. Guests have praised the nice desk setup for work and the availability of lots of outlets, ensuring a productive stay. The hotel features a dedicated business center, which serves well for meetings and offers a quiet space conducive for work. Executive King rooms are recommended for their comfort, enhancing the overall business travel experience.
The hotel's central location is highly convenient for both work and leisure, providing easy access to shops and city attractions. Hospitality receives high marks with accommodating service and friendly staff frequently highlighted. Good WiFi and business-friendly amenities contribute to a comfortable and efficient stay.
However, some review comments suggest that while the business facilities are adequate, they are not exceptional. Despite this, the hotel’s excellent security procedures and clean office spaces make it a reliable option for professionals. The availability of parking and proximity to medical centers further add to its convenience.
Overall, the Holiday Inn Toronto Downtown Centre offers great value for money, making it a practical choice for those traveling for business.
Holiday Inn Toronto Downtown Centre, an IHG Hotel, receives positive remarks from guests concerning its accessibility for individuals with disabilities. The hotel is described as being centrally located, making it conducive for those needing to visit nearby hospitals or take advantage of the public transit system with easy access to the local metro station. The establishment is noted for its various accessibility features, including wheelchair accessibility, accessible rooms and other amenities catering to handicapped individuals. Guests appreciated the cleanliness of the accessible rooms and the overall facility. Additionally, the safety and security measures in place contribute to a comfortable and worry-free stay for all guests. While some noted that the rooms were a bit tight, the hotel remains a practical choice for those seeking accessible and conveniently located accommodations in Toronto.
The Holiday Inn Toronto Downtown Centre offers an excellent experience for those seeking good value for the price. While it may not fit the traditional definition of a luxury hotel, it provides some luxurious and attractive features that elevate the stay. Guests appreciate the upscale and fancy lobby, which sets a positive tone upon arrival. The entrance exudes a luxury feeling and the amenities available are considered high-end.
Although some feel the room rates are expensive, others find the hotel undoubtedly good value for the price, positioning it as an excellent budget hotel. The four-star breakfast prices may seem high to some, but overall, the hotel manages to balance affordability with a touch of luxury. However, a few guests note that the hotel provides the basics and may lack some luxurious touches expected for higher rates.
In summary, the Holiday Inn Toronto Downtown Centre offers an attractive blend of value and upscale features, making it an ordinary hotel with a few luxurious highlights.
Location Show Map
Location
Guests appreciate the proximity to the bustling Yonge-Dundas Square, Eaton Centre and a variety of restaurants, including popular Japanese eateries. The convenience of nearby supermarkets, drugstores and other essential services further enhances the hotel's appeal. The central location allows visitors to explore Toronto's main tourist spots, such as the CN Tower, Rogers Centre and the University of Toronto, all within walking distance or a short commute by public transport.
Visitors also highlight the hotel's value for money, describing it as a good choice for both leisure and business travelers. The cleanliness and comfort of the rooms, coupled with friendly and attentive staff, ensure a pleasant stay. Additionally, the hotel's safety measures and secure environment contribute to guests' peace of mind.
Overall, the Holiday Inn Toronto Downtown Centre stands out as a superbly located, comfortable and convenient option for those looking to experience the best of downtown Toronto.
Breakfast
Guests appreciate the attentive and professional breakfast staff, contributing to a pleasant dining experience even during peak times. However, some guests found the breakfast to be expensive for the options available and noted that it doesn't always match the cost. The limited seating during busy times led to long waits and some felt that the breakfast room was too small to handle the demand.
There were also remarks that the breakfast could use more variety with repeated items becoming a point of criticism. Some diners found the breakfast to be of mixed quality, citing specific issues such as cold pancakes or a lack of flavorful dishes like eggs and French toast. Despite these critiques, the overall consensus leans towards a positive breakfast experience with satisfying options and good service, reinforcing the hotel's reputation for providing a decent start to the day.
Dinner
The Thirty Restaurant, known for its tasty offerings, including Belgian moon beer, is also a highlighted feature with several noting both the flavors and the ambiance as standout elements. The restaurant’s staff, especially during special occasions like Christmas Eve, were described as extraordinarily courteous, enhancing the overall dining experience.
Despite a few mentions of early closures and longer wait times, the majority of reviews emphasize a pleasant and satisfying dining experience. Some guests noted the restaurant to be on the pricier side, while a few others pointed to cold food or mediocre quality in specific instances. A greater variety of vegetarian options would also be welcomed by some visitors.
Nonetheless, overall feedback lauds the restaurant for its superb food and friendly service, making evening meals at the hotel a delightful experience. Many enjoyed the relaxing atmosphere of the ground-floor bar and found the combination of good food and a welcoming environment a highlight of their stay. The convenient location with many surrounding shops and restaurants, further enhances the dining experience at this downtown Toronto hotel.
Rooms
Renovations have updated many rooms, adding fresh carpeting and contemporary decor. Spacious bathrooms with good water pressure in the showers were noted as a positive aspect. The in-room facilities, including comfortable beds, motion sensor lights, a small fridge and occasionally a minibar, cater to various needs.
However, the small size of the rooms and bathrooms is a recurring point in the feedback, often described as cramped especially for families or multiple guests with luggage. Some rooms faced issues like difficulty regulating room temperature, thin walls and occasional noise from the surroundings or alleyways. Housekeeping generally received praise, although there were occasional lapses in cleanliness, particularly around bed bases and sometimes carpet stains.
The hotel ensures a secure stay, albeit some dated aspects linger. Room views vary with some offering nice cityscapes while others face less appealing alleys or brick walls. Despite the room size, the hotel's convenient downtown location and cozy atmosphere make it a viable option for visitors seeking clean, functional, yet compact lodgings in the heart of Toronto.
Beds
On the flip side, a few guests experienced issues with bed firmness, either finding the mattresses too soft and saggy or uncomfortably firm. There were also occasional mentions of bedding being smaller than expected and beds having stains or odd smells. Despite these outliers, the general consensus suggests that most guests had a restful sleep due to the comfortable beds and quality bedding provided by the hotel.
Location is also highlighted as a positive aspect, suggesting convenient access to surrounding attractions, thus adding to the overall comfort and satisfaction experienced by the guests during their stay.
Cleanliness
Though some reviews mentioned minor issues such as carpets needing vacuuming, occasional odors and an aged appearance in some parts of the hotel, these were outweighed by the positive feedback regarding overall cleanliness. The cleanliness of the bathrooms received mixed reviews with several noting clean restrooms, while others indicated that the cleaning could be improved. The pool area received some criticism for cleanliness at peak times, but it was otherwise noted to be clean when properly maintained.
Despite a few areas of improvement, such as better ventilation and occasional hallways requiring a clean-up, the hotel was often referred to as clean and comfortable with friendly and efficient staff. Overall, the consistent theme of clean, well-organized and tidy rooms and public areas was a recurring positive aspect of guests' experiences at the Holiday Inn Toronto Downtown Centre.
Staff
Housekeeping is attentive, courteous and ensures rooms are kept in pristine condition. The bar and restaurant staff are noted for being both friendly and engaging, making dining a pleasant experience. The concierge and front desk staff receive commendations for their effectiveness, promptness and helpfulness in providing directions or arranging transportation.
Despite a few isolated incidents of unfriendliness, the overwhelming majority of reviews emphasize the kindness, cheerfulness and accommodating nature of the staff. Their ability to address issues promptly and their willingness to go the extra mile to help guests stand out. The hotel management appears to place a strong emphasis on training their staff to be not just efficient but genuinely warm and hospitable.
Whether it's a fantastic housekeeping team, knowledgeable concierges or polite receptionists, the staff's collective effort ensures that guests feel well-taken care of during their stay at the Holiday Inn Toronto Downtown Centre. This unwavering friendliness and professional service make the hotel a commendable choice for visitors to Toronto.
Wi-Fi
However, not all experiences were smooth. A number of guests encountered issues with slow internet speeds, difficulty accessing the network or no signal in certain rooms. While some were pleased with prompt and easy WiFi connections, others found the service lacking, particularly those who struggled with connectivity or found the internet slow to the point of frustration.
Overall, the hotel's WiFi service received mixed reviews with the majority noting positive experiences but a significant number pointing out areas for improvement. For those prioritizing internet connectivity, it's worth considering both the favorable and less favorable feedback from past guests.
Gym
However, the gym has faced criticism for its limited size and equipment with reports indicating it can feel cramped and underwhelming, especially during peak hours. Issues such as a closed gym, a lack of dumbbells and only one working treadmill have been pointed out, diminishing the overall experience for some visitors. Despite these drawbacks, the gym and its associated services remain a functional feature of the hotel, contributing positively to the overall stay for guests who require basic fitness accommodations.
Pool
Despite the numerous compliments, there were some negative remarks. Several guests were disappointed when the pool was closed during their stay due to maintenance or COVID-19 precautions. Others mentioned issues such as too much chlorine, a humid environment and lack of amenities like lockers. A few reviews pointed out that the pool was smaller than expected and that booking time slots during the pandemic limited their access.
In summary, while the pool is generally seen as a valuable amenity at the Holiday Inn Toronto Downtown Centre, occasional closures and maintenance issues, as well as some environmental concerns, have detracted from the experience for some guests.
Parking
However, there are notable drawbacks. A significant number of guests felt that the parking was expensive with fees ranging up to $55 per night and expressed frustration over the additional costs not being disclosed upfront. The parking garage itself was often described as cramped, poorly ventilated and difficult to navigate, especially for larger vehicles. Some guests reported confusion due to inadequate signage and vague instructions, making the parking process challenging. A few even mentioned having to park at a different hotel or finding the parking layout to be a nightmare.
In summary, while the hotel's parking facilities are secure and conveniently located, the cost and layout can be significant drawbacks for guests. Improvements in signage, layout and clearer communication about fees could greatly enhance the overall parking experience.
Family
Among its amenities, the hotel boasts a huge swimming pool, praised by guests for enhancing their overall experience. The breakfast options are extensive, catering well to the varied tastes of both children and adults, contributing to a positive start to the day and family gatherings.
The rooms, although described as clean and comfortable, have been noted for their smaller size, particularly for families with more than three members. Despite this limitation, the rooms are deemed fitting for family vacations and are convenient and secure. However, larger families may find it necessary to book additional rooms to accommodate everyone comfortably.
While the hotel’s central location is appealing and good for family outings, the lack of soundproofing in the rooms might be a consideration for families seeking a quieter environment. Still, the overall consensus highlights the hotel as undeniably accommodating for families, supporting their needs with adequate family meal areas, facilitation of children-friendly services and a secure environment.
In sum, the Holiday Inn Toronto Downtown Centre stands out as a dependable, family-friendly option that efficiently caters to family needs, even if space may occasionally be a constraint.
Nightlife
While the area’s lively atmosphere is a major draw, it can contribute to high noise levels, especially from traffic and bustling nightlife activities. Despite this, the overall location is celebrated for its centrality and ease of access to downtown’s entertainment quarters. With valet parking available and a wealth of nearby dining and nightlife options, the Holiday Inn Toronto Downtown Centre is a top recommendation for those looking to explore the city's vibrant scene.
4 Star
The location of the hotel is another strong point, being convenient and central in a large city like Toronto with easy access to various attractions and services. Despite some minor drawbacks and areas needing improvement, such as some retail facilities and exterior views, the hotel typically meets or surpasses four-star standards.
Additional amenities like the pool and gym contribute to the appeal of the hotel, making it a suitable choice for both leisure and business travelers. Though not all reviews are entirely positive with some guests questioning the four-star designation, the majority highlight the hotel's well-maintained facilities, professional staff and overall positive experience.
Business
The hotel's central location is highly convenient for both work and leisure, providing easy access to shops and city attractions. Hospitality receives high marks with accommodating service and friendly staff frequently highlighted. Good WiFi and business-friendly amenities contribute to a comfortable and efficient stay.
However, some review comments suggest that while the business facilities are adequate, they are not exceptional. Despite this, the hotel’s excellent security procedures and clean office spaces make it a reliable option for professionals. The availability of parking and proximity to medical centers further add to its convenience.
Overall, the Holiday Inn Toronto Downtown Centre offers great value for money, making it a practical choice for those traveling for business.
Accessible
Luxury
Although some feel the room rates are expensive, others find the hotel undoubtedly good value for the price, positioning it as an excellent budget hotel. The four-star breakfast prices may seem high to some, but overall, the hotel manages to balance affordability with a touch of luxury. However, a few guests note that the hotel provides the basics and may lack some luxurious touches expected for higher rates.
In summary, the Holiday Inn Toronto Downtown Centre offers an attractive blend of value and upscale features, making it an ordinary hotel with a few luxurious highlights.
Yes, Holiday Inn Toronto Downtown Centre by IHG has pool(s) that belong to one or more of the following categories: . For more information, read the answers to the Pool questionnaire
No, a spa isn't available at Holiday Inn Toronto Downtown Centre by IHG.
No, Holiday Inn Toronto Downtown Centre by IHG doesn't allow dogs.
Yes, parking facilities are available at Holiday Inn Toronto Downtown Centre by IHG.
Yes, Holiday Inn Toronto Downtown Centre by IHG has a gym.
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