Sheraton Centre Toronto Hotel
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsThe Sheraton Centre Toronto Hotel, nestled in the heart of Toronto, stands out primarily for its enviable location that appeals to both leisure and business travelers. Its central position offers guests easy access to numerous attractions such as the CN Tower, Nathan Phillips Square and the Eaton Centre, as well as convenient commuting options via Union Station and the public transit system. The location also provides spectacular city skyline views, making it a prime choice for exploring Toronto's vibrant downtown.
Guests consistently praise the hotel's facilities, which include a well-maintained gym and a unique indoor/outdoor pool. These amenities cater to both relaxation and fitness needs. Despite some reports of outdated decor in certain areas, cleanliness is a strong point with many appreciating the well-maintained rooms and common areas. The welcoming atmosphere is further enhanced by a beautiful new lobby.
The staff at the Sheraton Centre Toronto Hotel receive high marks for their professionalism, friendliness and attentive service. From the reception and housekeeping to the doormen and concierge, the team is noted for their efforts in ensuring a pleasant stay, often exceeding guest expectations with room upgrades and personalized service.
Breakfast experiences at the hotel are mixed but generally positive regarding food quality. Many guests enjoy the delicious and varied options, especially in the club lounge. However, there are frequent complaints about high pricing, service issues and limited seating during busy times. Dinner services also receive mixed feedback. While the food quality is praised, guests feel the menu offerings are limited and expensive, often seeking alternative dining options nearby.
Rooms are spacious, clean and equipped with comfortable beds and reliable air conditioning. Guests particularly enjoy rooms with city views. However, some feel the rooms could benefit from modernizing, as dated decor and occasional noise disruptions are noted.
WiFi service at the hotel presents a mixed bag with some guests experiencing strong, reliable connections while others face inconsistencies. Free basic WiFi suffices for light use but the paid option receives criticism for its value.
The pool area is generally well-received for its unique setup and enjoyable atmosphere, though its temperature and occasional overcrowding are points of concern. Parking options are mainly through valet service, which, while convenient, is considered pricey. Nearby public parking offers a more budget-friendly alternative.
Overall, the Sheraton Centre Toronto Hotel is valued for its central location, excellent facilities and outstanding staff, making it a popular choice for visitors looking to immerse themselves in Toronto's downtown life. There's room for improvement in dining services and some facilities, but the positive aspects significantly enhance the guest experience.
Categories
Guests consistently praise the hotel's facilities, which include a well-maintained gym and a unique indoor/outdoor pool. These amenities cater to both relaxation and fitness needs. Despite some reports of outdated decor in certain areas, cleanliness is a strong point with many appreciating the well-maintained rooms and common areas. The welcoming atmosphere is further enhanced by a beautiful new lobby.
The staff at the Sheraton Centre Toronto Hotel receive high marks for their professionalism, friendliness and attentive service. From the reception and housekeeping to the doormen and concierge, the team is noted for their efforts in ensuring a pleasant stay, often exceeding guest expectations with room upgrades and personalized service.
Breakfast experiences at the hotel are mixed but generally positive regarding food quality. Many guests enjoy the delicious and varied options, especially in the club lounge. However, there are frequent complaints about high pricing, service issues and limited seating during busy times. Dinner services also receive mixed feedback. While the food quality is praised, guests feel the menu offerings are limited and expensive, often seeking alternative dining options nearby.
Rooms are spacious, clean and equipped with comfortable beds and reliable air conditioning. Guests particularly enjoy rooms with city views. However, some feel the rooms could benefit from modernizing, as dated decor and occasional noise disruptions are noted.
WiFi service at the hotel presents a mixed bag with some guests experiencing strong, reliable connections while others face inconsistencies. Free basic WiFi suffices for light use but the paid option receives criticism for its value.
The pool area is generally well-received for its unique setup and enjoyable atmosphere, though its temperature and occasional overcrowding are points of concern. Parking options are mainly through valet service, which, while convenient, is considered pricey. Nearby public parking offers a more budget-friendly alternative.
Overall, the Sheraton Centre Toronto Hotel is valued for its central location, excellent facilities and outstanding staff, making it a popular choice for visitors looking to immerse themselves in Toronto's downtown life. There's room for improvement in dining services and some facilities, but the positive aspects significantly enhance the guest experience.
Hotel with EV Charging Stations
Luxury Hotel
Hotel near Ski Resorts
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Heated Pool Pool Lap Lanes Outdoor Pool
Hotel with Free Wi-Fi
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
Hotel with Gym
4-Star Hotel
Skyscraper Hotel
Hotel with Outdoor Pool
Hotel with Pool Lap Lanes
Hotel with Heated Pool
Guest Reviews
Nestled in the heart of Toronto, the Sheraton Centre Toronto Hotel boasts an enviable location that appeals to both leisure and business travelers. Centrally positioned, it affords guests easy access to a myriad of attractions and essential amenities. Situated right in the downtown core, it offers the perfect launch pad for exploring the city's top sites, from cultural landmarks to shopping havens.
Visitors will find themselves just a stone's throw from iconic attractions such as the CN Tower, City Hall, Nathan Phillips Square and the Eaton Centre. The hotel's proximity to Union Station and convenient access to public transportation, including the subway and streetcar, make it an ideal base for moving around the city effortlessly. Whether attending events at the Scotiabank Arena or the Four Seasons Centre or simply exploring Toronto on foot, guests can enjoy the convenience of having everything within walking distance.
The location also delights with its spectacular views. Many rooms offer stunning vistas of the city skyline, including standout features like the CN Tower and Nathan Phillips Square, especially mesmerizing in the evening. The hotel is well-integrated with the surrounding urban landscape, including connections to the PATH system, ensuring guests can navigate the city comfortably, rain or shine.
Aside from its prime location, the Sheraton Centre Toronto Hotel is commended for its excellent facilities, cleanliness and friendly, responsive staff. The well-maintained amenities, including the gym and swimming pool, cater to both relaxation and fitness needs. In summary, this hotel stands out as a superb choice for anyone looking to immerse themselves in the vibrant life of downtown Toronto, thanks to its unbeatable location and thoughtful services.
Breakfast at the Sheraton Centre Toronto Hotel seems to elicit mixed reactions from guests. Many praise the quality of the breakfast, describing it as delicious, amazing and even fantastic. Some guests enjoyed a great selection and variety of options, finding the breakfast included with their stay to be fabulous and very good. A few appreciated the refined and varied menu offered at the club lounge, as well as the pleasant setting and friendly service provided by staff.
However, there are noticeable concerns regarding the breakfast experience. Several guests found the service to be poor, chaotic and under-staffed with long waiting times. The breakfast area was often described as messy, crowded and lacking adequate seating. The absence of a buffet option was a recurrent disappointment with some guests highlighting that the limited à la carte menu failed to meet their expectations.
Complaints about the high cost and small portions are common with some guests feeling that the breakfast was overpriced and offered limited value. The lack of included breakfast options for all guests was another point of contention, leading some to seek alternatives outside the hotel. Despite these issues, the staff often received positive mentions for their friendliness and effort to provide alternatives when items were missing.
Overall, while the quality of the food itself is generally well-received, the service, pricing and organization of the breakfast experience seem to require improvements to meet guests' expectations fully.
Dinner at the Sheraton Centre Toronto Hotel has received mixed feedback from guests. While some visitors found the food to be good and the menus to be nice, many reviews pointed out significant areas for improvement. The restaurant offerings are described as very limited and the available options are often considered overpriced. High prices seem to be a common theme with several reviews mentioning that dishes are expensive and portion sizes do not justify the cost.
Service quality also appears to be a recurring issue. Guests have reported slow service both in the restaurants and with room service, sometimes even receiving their meals cold. There are also mentions of room service meals being delivered in bags and plastic, which detracts from the overall dining experience.
Although the club lounge receives praise for its refined and varied breakfast and dinner menu, the main dining areas lack the variety and quality expected. Additionally, the lack of enough dining options has pushed some guests to seek meals from the excellent off-site restaurants nearby.
The hotel bar is highlighted positively with good cocktails and a pleasing atmosphere. However, for those opting to dine in-house, a major overhaul in both service efficiency and menu offerings may be needed.
Overall, while there are good aspects to dining at the Sheraton Centre Toronto Hotel, such as the nice food and cocktails, there's clear room for improvement, especially in terms of variety, pricing and service speed.
Nestled in the heart of Toronto, the Sheraton Centre Toronto Hotel offers a mixed experience when it comes to its rooms. One of the hotel's strong points is the spaciousness of the rooms, which many guests found to be well-equipped and comfortable. Cleanliness is often praised with several reviews highlighting that the rooms were very clean, tidy and well-maintained. The views from the rooms are another major highlight, especially those overlooking Nathan Phillips Square, the CN Tower or the city's vibrant skyline.
However, the hotel does show signs of aging, as many guests noted that the decor is somewhat dated with old carpets, furniture and fixtures. Despite this, the rooms remain comfortable with cozy beds and reliable air conditioning. Some reviews mentioned issues with noise, especially those rooms situated near the elevators or streets. A few guests had complaints about the room size and insufficient amenities, such as the absence of fridges or kettles in some rooms and small, outdated bathrooms.
Nevertheless, several guests enjoyed perks like room upgrades, beautiful corner rooms and rooms with balconies. The facilities, though sometimes in need of an update, attracted appreciation for their overall quality. The central location of the hotel also received positive remarks, making it a convenient base for exploring Toronto's attractions.
Overall, while the Sheraton Centre Toronto Hotel provides spacious and clean accommodations with stunning city views, it could benefit from some updates to modernize its furnishings and improve guest comfort.
The beds at the Sheraton Centre Toronto Hotel generally receive high praise for their comfort. Many guests describe the beds as super comfortable, likening them to sleeping on a cloud with some even calling them the most comfortable beds they've ever encountered. The bedding is often cited as excellent and very clean, contributing to a restful night's sleep. King-sized and large beds are noted for their spaciousness and the overall sentiment is that the hotel delivers a good sleeping experience.
However, not all feedback is universally positive. A few guests mentioned that some beds had issues such as being too soft, having a bump in the middle or being somewhat worn out, which detracted from their comfort. The bedding also had mixed reviews regarding the pillows with a few guests finding them outdated and uncomfortable.
Overall, the consensus indicates that the beds at Sheraton Centre Toronto Hotel are a highlight for many, offering a very comfortable sleep that contributes positively to guests' stays. While there are occasional issues, the majority of guests seem to leave well-rested and satisfied.
When it comes to the Sheraton Centre Toronto Hotel, the cleanliness of the property is frequently highlighted by guests. The vast majority of reviews commend the hotel for its clean and modern rooms, clean towels and well-maintained facilities, including a beautiful new lobby. Guests often mention the clean and inviting appearance of the property and appreciate the hotel's overall cleanliness.
However, reviews reveal some inconsistencies in housekeeping services. While many guests noted that their rooms were cleaned daily and maintained to a high standard, others found room cleanings to be sporadic and less thorough. There were references to dusting not being done, rooms being tidied irregularly and some guests encountered issues with dust and lint.
Additionally, some criticism is directed towards the outdated feel of certain areas of the hotel, such as the hallways and lobby, which some guests feel could benefit from renovation. Noise from hallways and nearby outdoor concerts also seemed to affect the overall experience for some guests.
Despite these inconsistences, the hotel staff's friendliness and attentiveness, particularly the room cleaning staff, received praise. The majority of guests appeared satisfied with the clean and comfortable accommodations, showcasing the hotel as a generally well-maintained and inviting place to stay in Toronto.
The Sheraton Centre Toronto Hotel is noted for its remarkable staff, who are consistently described as helpful, friendly and professional. Guests frequently highlight the excellent customer service with many mentioning the cordiality and efficiency of the reception desk and the doormen. The concierge is often praised for being welcoming and personable, enhancing the overall guest experience.
Many reviews underscore the attentiveness and courteousness of the staff, indicating a high level of professionalism throughout the hotel. Housekeeping is also commended for its friendliness and willingness to assist, contributing to a clean and pleasant stay.
Despite a few instances of unhelpful or rude behavior, the majority of interactions with the staff leave a positive impression. Guests appreciate the extra efforts made by the team, such as upgrading rooms and providing personalized service. The hotel's personnel, from the bellmen to the breakfast waiters, are noted for their accommodating and cheerful nature.
Overall, the staff at the Sheraton Centre Toronto Hotel play a crucial role in ensuring a pleasant stay, consistently going above and beyond to meet guests' needs. Their courteous and supportive demeanor is a significant highlight for visitors, enhancing the hotel's reputation for top-notch service.
Sheraton Centre Toronto Hotel receives varied opinions regarding its WiFi service. Some guests find the WiFi performance to be strong and without issues, highlighting its seamless connectivity for basic browsing, laptops and even streaming on Smart TVs, which feature access to YouTube and Netflix. Others mention the convenience of free basic WiFi for essential browsing.
However, there are several reports of inconsistent WiFi performance with issues such as weak signals, frequent disconnections and difficulty activating the service. Some guests faced significant challenges with internet connectivity, describing it as very poor or not working at all and had to switch rooms to find a better connection. Additionally, there’s a noted dissatisfaction among guests about the paid WiFi option, which is considered less favorable for a hotel of this category.
Despite the mixed reviews on WiFi, it appears that while some guests enjoy reliable internet service, others experience considerable issues that the hotel may need to address to ensure a more consistent guest experience.
The Sheraton Centre Toronto Hotel boasts impressive gym facilities that cater to both early birds and night owls alike with its 24/7 availability. The fitness center is modern and well-equipped, offering a variety of machines and gear to suit different workout preferences. Guests have praised the gym as being great, huge and complete, highlighting the ample space and generous selection of equipment. The sauna and pool complement the gym experience, providing additional ways to relax and stay active. Some reviews mentioned that the gym equipment could use an upgrade, but overall, the fitness facilities receive high marks for being convenient and comprehensive. With connections to the underground, the gym is easily accessible, enhancing its appeal to guests looking to maintain their fitness routines while traveling.
The Sheraton Centre Toronto Hotel's pool facilities receive a mix of feedback from guests. Positively, the pool is often highlighted as a hotel feature with many appreciating the unique indoor/outdoor setup. The outdoor section, in particular, garners praise for its beauty and the enjoyable experience of swimming while enjoying snowy scenery or during a heatwave. Families find it ideal for fun, especially for the children. The pool area is described as spacious, clean and modern, suggesting recent renovations were successful.
However, there are some consistent concerns. The pool's temperature is frequently mentioned as being too cold and the area often becomes overcrowded, especially with kids playing actively. Size perception seems to vary with some describing it as large and others wishing it were bigger. Issues with accessibility were also noted, as guests mentioned periods when the pool was closed for renovations without prior notice, leading to disappointment.
Overall, while the pool at Sheraton Centre Toronto Hotel is a significant draw and generally well-received, potential visitors might want to check its availability and be prepared for a potentially bustling atmosphere.
The Sheraton Centre Toronto Hotel offers a range of parking options, primarily focusing on valet parking, which has received mixed feedback from guests. Many highlight the convenience and simplicity of the valet service, yet note that it comes at a high cost, around $60 to $70 CAD per night. Guests often find the valet service to be expensive and sometimes chaotic or slow.
For those looking for alternatives, city hall and other public underground parking lots nearby provide more affordable options. Some guests appreciated the cheaper parking available directly in front of the hotel. However, the absence of an EV charging station and the lack of on-site parking can be drawbacks. Overall, while the location offers multiple parking options, it is generally perceived as costly and occasionally inconvenient.
Sheraton Centre Toronto Hotel comes highly recommended as a family-friendly destination, offering various amenities that cater to both kids and adults. The hotel's pool receives frequent praise, creating enjoyable, quality time for families. Many guests appreciate the convenient downtown location, making it easy to explore Toronto with children.
The reception and overall service are described as welcoming, contributing to a pleasant stay. Rooms are generally considered comfortable for large families and well-suited for those traveling with children. The hotel is noted for being child-friendly with several guests affirming that it is suitable for all family members, making it a recommended choice for family trips.
However, there are a few concerns that potential guests should consider. Some reviews mention limited children's space and issues like poor sound insulation with noises from nearby buildings and occasional fire alarms disrupting sleep. Specific instances such as inability to get fresh air and sofa beds not set up for children were noted, though these do not seem to be common complaints.
Overall, the Sheraton Centre Toronto Hotel excels as a destination for families looking for a comfortable and enjoyable stay in the heart of the city.
The Sheraton Centre Toronto Hotel is ideally situated for those looking to immerse themselves in the vibrant nightlife of the city. Guests have noted that the hotel lobby itself is a lively hub with restaurants and a bar, although some wish for an alternative setting with a better atmosphere for enjoying a cocktail. The hotel's location provides easy access to a plethora of nightlife options, from night clubs and dancing venues to trendy cocktail bars and entertainment hotspots. Visitors can expect an exciting nightlife experience with a variety of late-evening venues perfect for a great night out. The area is noted for being safe with plenty of options for nightly entertainment, contributing to the overall party atmosphere. For those who appreciate a good view, the city lights offer a stunning backdrop, making nighttime in the city even more enjoyable. Despite some noise issues, the consensus highlights the hotel's prime location for experiencing the best of Toronto's nightlife scene.
Sheraton Centre Toronto Hotel presents itself with the ambiance and service expected of a four-star establishment. Guests frequently highlight the four-star quality, facilities and luxurious amenities the hotel offers. The outdoor pool and overall comforts resonate well with visitors looking for a relaxing stay.
Despite some negative experiences, such as downgrading and less attentive cleaning services, the four-star rating often meets the expectations of travelers. Many appreciate the fair value for money, although some find it overpriced or not quite reflective of four-star standards.
Nevertheless, Sheraton Centre Toronto's notable attributes include its general quality and the luxurious feel akin to both four and five-star hotels. While opinions vary, the hotel's array of services and facilities often fit the bill for those seeking a four-star hotel experience.
Sheraton Centre Toronto Hotel is well-regarded for its suitability for business travelers, boasting a very central location that is ideal for accessing key business areas. The hotel features an obvious business atmosphere with busy conference settings and it provides a range of business services including conference rooms, meeting rooms and ballrooms. These facilities make it a great choice for business gatherings and trips. With its proximity to major business districts, it is particularly suited for those arriving for conferences and other professional engagements. Although there are mentions of some less favorable aspects, such as specific room features, the overall review emphasizes its convenience and functionality for business purposes.
Guests appreciate the Sheraton Centre Toronto Hotel for its accessible location, noting that it's easy to reach and navigate for most visitors. However, several reviews highlight significant concerns for guests with disabilities. The hotel lacks sufficient ramps and relies on stairs in some areas, creating obstacles for wheelchair users. Additionally, the overall layout can be confusing, which may pose challenges for those with mobility issues. While the term accessible is used positively in some contexts, the absence of elevators and inadequate facilities for disabled guests detract from the hotel's overall accommodation experience.
The Sheraton Centre Toronto Hotel boasts a remarkable feature that guests consistently appreciate: its heated pool. Whether referred to as a heated indoor pool or an indoor/outdoor pool, the consistent warmth of the water is frequently highlighted. Visitors specifically enjoy the comfortable, warm conditions that make swimming a pleasure regardless of the season. The availability of this well-maintained heated pool adds notable value to guests' stays, contributing positively to the overall experience at the hotel.
The outdoor pool at Sheraton Centre Toronto Hotel offers a simply magical experience, allowing guests to swim outdoors between the towering skyscrapers of the city. This beautiful and heated rooftop pool provides stunning views, including a clear view of the CN Tower, making it a chosen highlight for many visitors. The poolside bar enhances the experience, offering convenient refreshments while guests relax and enjoy the exceptional cityscape. The outdoor pool is a standout feature whether you're seeking a refreshing dip in summer or a unique winter swim experience amidst Toronto's urban setting.
The Sheraton Centre Toronto Hotel offers a luxurious experience evident in its fully remodeled and aesthetically pleasing design. Guests appreciate the blend of luxury and comfort that is evident in every aspect of their stay, from the luxurious rooms and common areas to the upscale club lounge. The hotel's luxurious feel is complemented by super comfy beds and crisp linens, enhancing the overall experience. Despite some minor criticisms about cleanliness and overcrowding, the Sheraton's trademark quality shines through, making it a preferred choice for both leisure and corporate guests seeking a quality stay.
Location Show Map
Location
Visitors will find themselves just a stone's throw from iconic attractions such as the CN Tower, City Hall, Nathan Phillips Square and the Eaton Centre. The hotel's proximity to Union Station and convenient access to public transportation, including the subway and streetcar, make it an ideal base for moving around the city effortlessly. Whether attending events at the Scotiabank Arena or the Four Seasons Centre or simply exploring Toronto on foot, guests can enjoy the convenience of having everything within walking distance.
The location also delights with its spectacular views. Many rooms offer stunning vistas of the city skyline, including standout features like the CN Tower and Nathan Phillips Square, especially mesmerizing in the evening. The hotel is well-integrated with the surrounding urban landscape, including connections to the PATH system, ensuring guests can navigate the city comfortably, rain or shine.
Aside from its prime location, the Sheraton Centre Toronto Hotel is commended for its excellent facilities, cleanliness and friendly, responsive staff. The well-maintained amenities, including the gym and swimming pool, cater to both relaxation and fitness needs. In summary, this hotel stands out as a superb choice for anyone looking to immerse themselves in the vibrant life of downtown Toronto, thanks to its unbeatable location and thoughtful services.
Breakfast
However, there are noticeable concerns regarding the breakfast experience. Several guests found the service to be poor, chaotic and under-staffed with long waiting times. The breakfast area was often described as messy, crowded and lacking adequate seating. The absence of a buffet option was a recurrent disappointment with some guests highlighting that the limited à la carte menu failed to meet their expectations.
Complaints about the high cost and small portions are common with some guests feeling that the breakfast was overpriced and offered limited value. The lack of included breakfast options for all guests was another point of contention, leading some to seek alternatives outside the hotel. Despite these issues, the staff often received positive mentions for their friendliness and effort to provide alternatives when items were missing.
Overall, while the quality of the food itself is generally well-received, the service, pricing and organization of the breakfast experience seem to require improvements to meet guests' expectations fully.
Dinner
Service quality also appears to be a recurring issue. Guests have reported slow service both in the restaurants and with room service, sometimes even receiving their meals cold. There are also mentions of room service meals being delivered in bags and plastic, which detracts from the overall dining experience.
Although the club lounge receives praise for its refined and varied breakfast and dinner menu, the main dining areas lack the variety and quality expected. Additionally, the lack of enough dining options has pushed some guests to seek meals from the excellent off-site restaurants nearby.
The hotel bar is highlighted positively with good cocktails and a pleasing atmosphere. However, for those opting to dine in-house, a major overhaul in both service efficiency and menu offerings may be needed.
Overall, while there are good aspects to dining at the Sheraton Centre Toronto Hotel, such as the nice food and cocktails, there's clear room for improvement, especially in terms of variety, pricing and service speed.
Rooms
However, the hotel does show signs of aging, as many guests noted that the decor is somewhat dated with old carpets, furniture and fixtures. Despite this, the rooms remain comfortable with cozy beds and reliable air conditioning. Some reviews mentioned issues with noise, especially those rooms situated near the elevators or streets. A few guests had complaints about the room size and insufficient amenities, such as the absence of fridges or kettles in some rooms and small, outdated bathrooms.
Nevertheless, several guests enjoyed perks like room upgrades, beautiful corner rooms and rooms with balconies. The facilities, though sometimes in need of an update, attracted appreciation for their overall quality. The central location of the hotel also received positive remarks, making it a convenient base for exploring Toronto's attractions.
Overall, while the Sheraton Centre Toronto Hotel provides spacious and clean accommodations with stunning city views, it could benefit from some updates to modernize its furnishings and improve guest comfort.
Beds
However, not all feedback is universally positive. A few guests mentioned that some beds had issues such as being too soft, having a bump in the middle or being somewhat worn out, which detracted from their comfort. The bedding also had mixed reviews regarding the pillows with a few guests finding them outdated and uncomfortable.
Overall, the consensus indicates that the beds at Sheraton Centre Toronto Hotel are a highlight for many, offering a very comfortable sleep that contributes positively to guests' stays. While there are occasional issues, the majority of guests seem to leave well-rested and satisfied.
Cleanliness
However, reviews reveal some inconsistencies in housekeeping services. While many guests noted that their rooms were cleaned daily and maintained to a high standard, others found room cleanings to be sporadic and less thorough. There were references to dusting not being done, rooms being tidied irregularly and some guests encountered issues with dust and lint.
Additionally, some criticism is directed towards the outdated feel of certain areas of the hotel, such as the hallways and lobby, which some guests feel could benefit from renovation. Noise from hallways and nearby outdoor concerts also seemed to affect the overall experience for some guests.
Despite these inconsistences, the hotel staff's friendliness and attentiveness, particularly the room cleaning staff, received praise. The majority of guests appeared satisfied with the clean and comfortable accommodations, showcasing the hotel as a generally well-maintained and inviting place to stay in Toronto.
Staff
Many reviews underscore the attentiveness and courteousness of the staff, indicating a high level of professionalism throughout the hotel. Housekeeping is also commended for its friendliness and willingness to assist, contributing to a clean and pleasant stay.
Despite a few instances of unhelpful or rude behavior, the majority of interactions with the staff leave a positive impression. Guests appreciate the extra efforts made by the team, such as upgrading rooms and providing personalized service. The hotel's personnel, from the bellmen to the breakfast waiters, are noted for their accommodating and cheerful nature.
Overall, the staff at the Sheraton Centre Toronto Hotel play a crucial role in ensuring a pleasant stay, consistently going above and beyond to meet guests' needs. Their courteous and supportive demeanor is a significant highlight for visitors, enhancing the hotel's reputation for top-notch service.
Wi-Fi
However, there are several reports of inconsistent WiFi performance with issues such as weak signals, frequent disconnections and difficulty activating the service. Some guests faced significant challenges with internet connectivity, describing it as very poor or not working at all and had to switch rooms to find a better connection. Additionally, there’s a noted dissatisfaction among guests about the paid WiFi option, which is considered less favorable for a hotel of this category.
Despite the mixed reviews on WiFi, it appears that while some guests enjoy reliable internet service, others experience considerable issues that the hotel may need to address to ensure a more consistent guest experience.
Gym
Pool
However, there are some consistent concerns. The pool's temperature is frequently mentioned as being too cold and the area often becomes overcrowded, especially with kids playing actively. Size perception seems to vary with some describing it as large and others wishing it were bigger. Issues with accessibility were also noted, as guests mentioned periods when the pool was closed for renovations without prior notice, leading to disappointment.
Overall, while the pool at Sheraton Centre Toronto Hotel is a significant draw and generally well-received, potential visitors might want to check its availability and be prepared for a potentially bustling atmosphere.
Parking
For those looking for alternatives, city hall and other public underground parking lots nearby provide more affordable options. Some guests appreciated the cheaper parking available directly in front of the hotel. However, the absence of an EV charging station and the lack of on-site parking can be drawbacks. Overall, while the location offers multiple parking options, it is generally perceived as costly and occasionally inconvenient.
Family
The reception and overall service are described as welcoming, contributing to a pleasant stay. Rooms are generally considered comfortable for large families and well-suited for those traveling with children. The hotel is noted for being child-friendly with several guests affirming that it is suitable for all family members, making it a recommended choice for family trips.
However, there are a few concerns that potential guests should consider. Some reviews mention limited children's space and issues like poor sound insulation with noises from nearby buildings and occasional fire alarms disrupting sleep. Specific instances such as inability to get fresh air and sofa beds not set up for children were noted, though these do not seem to be common complaints.
Overall, the Sheraton Centre Toronto Hotel excels as a destination for families looking for a comfortable and enjoyable stay in the heart of the city.
Nightlife
4 Star
Despite some negative experiences, such as downgrading and less attentive cleaning services, the four-star rating often meets the expectations of travelers. Many appreciate the fair value for money, although some find it overpriced or not quite reflective of four-star standards.
Nevertheless, Sheraton Centre Toronto's notable attributes include its general quality and the luxurious feel akin to both four and five-star hotels. While opinions vary, the hotel's array of services and facilities often fit the bill for those seeking a four-star hotel experience.
Business
Accessible
Heated Pool
Outdoor Pool
Luxury
Yes, Sheraton Centre Toronto Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Pool Lap Lanes, Outdoor Pool.
No, a spa isn't available at Sheraton Centre Toronto Hotel.
Yes, Sheraton Centre Toronto Hotel welcomes dogs.
Yes, parking facilities are available at Sheraton Centre Toronto Hotel.
Yes, Sheraton Centre Toronto Hotel has a gym.
Location Show Map
More Options
