The Palmer Collective

Townsville -19.25944000, 146.82036200 , 12-14 Palmer Street (Show on Map)
8.7
Very Good


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Summary of reviewsThe Palmer Collective stands out for its overall excellence, garnering praise across various aspects from visitors. Located at the heart of Townsville on Palmer Street, its prime position gives guests convenient access to an array of dining options, attractions and public transportation. Its proximity to landmarks like the Queensland Country Bank Stadium, The Strand and ferry terminals makes it a preferred choice for sports enthusiasts and general tourists alike with the quiet ambiance after 10:00 pm providing a peaceful retreat.

Guests have positive remarks about the breakfast offerings at The Palmer Collective. The on-site restaurant, Palmer Kitchen, serves a wonderful breakfast with highlights such as the a la carte options and the unique lobster omelette. Attentive service and good quality food, particularly the pancakes and coffee, have been praised, though some guests suggested a menu update and additional staff during peak times.

The dinner experience also receives accolades, particularly for the restaurant's steak options. The setting provides a pleasant dining atmosphere and despite occasional delays in service or limited menu options, the food quality and friendly staff make dining at the hotel enjoyable. The presence of kitchenettes in rooms offers flexibility for guests preferring to dine in.

Rooms are noted for their cleanliness and modern amenities. Despite some being small, they are well-equipped and ideal for both short stays and business trips. Comfortable beds, quiet atmospheres and the efficient, friendly service provided by the staff enhance the restful experience. Housekeeping standards are high, contributing to the spotless condition of the accommodations.

Cleanliness is a standout feature with the hotel consistently praised for its immaculate rooms and common areas. Guests appreciate the attention to detail, ensuring a fresh and comfortable stay.

The staff at The Palmer Collective receive high marks for their professionalism, friendliness and helpfulness. From reception to housekeeping, the team is noted for its warm, welcoming demeanor and willingness to assist, contributing significantly to the positive guest experience.

The hotel offers free wifi, which is appreciated by guests, although some have reported intermittent connectivity issues and occasional difficulties with accessing the network.

The pool and parking options receive mixed feedback. While the pool is appreciated for being clean and well-maintained, its location and size aren't universally appealing. On-site parking is generally seen as a positive with secure, easy-to-access spaces, though some guests have noted limited availability during peak times.

For families, The Palmer Collective is an excellent choice, offering family-friendly amenities, adjoining room options and soundproofed accommodations. Kids particularly enjoy the buffet breakfast and the pool at a sister hotel, making it a great destination for family trips.

Nightlife options around the hotel are plentiful due to its location on Palmer Street, known for its vibrant bars and restaurants, enhancing the stay for those looking to enjoy the local night scene. Guests can easily return to the hotel after a night out due to its excellent location.

Overall, The Palmer Collective is highly recommended for its prime location, cleanliness, friendly staff, comfortable beds and overall value for money. Its blend of modern amenities and convenient access to city attractions ensures a satisfying stay, whether for business or leisure.
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Hotel Taking Steps Towards Sustainability

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Hotel near Nightlife Spots

Hotel with Swimming Pool

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Hotel with Free Wi-Fi

Business Hotel

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Cheap Hotel

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4-Star Hotel

Hotel with Outdoor Pool

Hotel with Heated Pool

Room Types
Deluxe King Room This air-conditioned room features a TV, 1 queen-sized bed, a refrigerator and tea and coffee making facilities.

Deluxe Queen Room The double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a hairdryer. This double room features a safe deposit box, heating and a flat-screen TV with streaming services. The unit offers 1 bed.

Deluxe Twin Room The twin room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a hairdryer. This twin room has a safe deposit box, heating and a flat-screen TV with streaming services. The unit has 2 beds.

Guest Reviews
8.7
Very Good
Location
Located in the heart of Townsville, 'The Palmer Collective' enjoys high praise for its prime position on Palmer Street, surrounded by an array of restaurants, pubs, cafes and attractions. Guests found it extremely convenient to walk to the Queensland Country Bank Stadium, The Strand and the ferry terminal. The central location made it easy to access the city center, shopping areas and dining options, ensuring that everything was within walking distance.

Many guests specifically appreciated the proximity to the footy stadium, making it the perfect spot for sports enthusiasts. The ease of access to public transport, including ferries to Magnetic Island, was another highlight frequently mentioned. The vibrant area of Palmer Street, known for its bustling nightlife and culinary delights, added to the appeal of this hotel, making it an ideal choice for both short and extended stays.

Another significant advantage was the availability of on-site parking, which added to the overall convenience for guests. The combination of a clean, modern atmosphere and a location that caters to both leisure and business travelers makes 'The Palmer Collective' a standout choice in Townsville. The location is often described as quiet after 10:00 pm, providing a peaceful retreat amidst the city's excitement.

Breakfast
Guests at The Palmer Collective have shared varied yet largely positive experiences regarding the breakfast offerings at the hotel. Many were delighted by the beautiful and fantastic breakfast served in Palmer Kitchen, praising the delicious and well-catered food. The breakfast offered a good selection with highlights such as the excellent a la carte options and the unique lobster omelette making it memorable for many.

Diners also appreciated the breakfast's reasonable pricing and the attentive service provided. Several reviews mentioned the exceptional quality of the food and coffee in the on-site restaurant, making it a pleasant way to start the day. The pancakes and starters seem to be particularly loved. Additionally, guests who utilized the buffet breakfast at the sister hotel, Rydges, found it lovely and another good option for starting their day.

However, not all reviews were entirely glowing. Some felt the breakfast was minimal or just okay and a few mentioned that the restaurant could benefit from a more updated menu and additional staff during busy times. The breakfast crossover to the sister hotel received mixed feedback with some guests enjoying their experience, while others experienced cold food.

Despite these minor critiques, the consensus among guests appears to be that breakfast at The Palmer Collective, whether in the on-site restaurant or at the sister establishment, is generally a commendable experience with many delightful elements.

Dinner
The Palmer Collective offers a commendable dining experience that many guests have praised for its excellent on-site restaurant. Evening meals have been notably delicious and the restaurant's steak sandwich and overall steak offerings have been highlighted as standout options. The restaurant downstairs is new and provides a very nice atmosphere with many guests appreciating the convenience of having quality dining directly accessible from their rooms.

Despite some occasional delays in service, most guests found the staff friendly and the dining reasonably good value for money. There were instances where guests encountered limited menu options or occasional shortages, but these seem to be exceptions rather than the rule.

In addition to the on-site restaurant, guests have access to several dining options nearby, such as across the road at Masala, which comes highly recommended. The proximity to various food outlets adds convenience and variety, enhancing the overall dining experience.

While the hotel's restaurant being temporarily closed due to renovations or limited choices due to COVID-19, were noted, the overall feedback remains positive with many guests enjoying delectable meals and good service at The Palmer Collective. The presence of kitchenettes in the rooms also provides a practical alternative for guests who prefer to dine in.

Rooms
The Palmer Collective offers a variety of rooms that consistently receive praise for their cleanliness and comfort. Despite many rooms being described as small, most guests found them to be well-equipped and practical, ideal for short stays or business trips. The rooms are modern, recently refurbished and often come with quality fittings. Many guests appreciated the comfortable beds and the rooms' quiet ambiance, contributing to a restful experience.

The hotel's location is frequently noted as a significant advantage, being close to various attractions and dining options. Some rooms are more spacious and provide ample space for work or relaxation, though others have limited natural light due to small windows. Guests repeatedly mentioned the spotless condition of their accommodations, suggesting a high standard of housekeeping.

While the compact bathrooms and sparse minibar selections were minor drawbacks for some, overall, the modern amenities and value for money make The Palmer Collective a commendable choice for travelers. The friendly staff and well-appointed rooms further enhance the stay, making it a reliable option for both short and extended visits.

Beds
The beds at The Palmer Collective have garnered overwhelmingly positive feedback from guests with frequent mentions of their comfort and quality. Many reviews highlight terms like "comfy," "super comfy," and "extremely comfortable" to describe their sleep experience. Guests often praise the beds for being large and accommodating with some even labeling them as the "most comfortable" or "best beds ever." The bedding also receives commendations for its cleanliness and comfort.

However, a few reviewers found the beds either too soft or too hard, suggesting a variance in individual preferences. Despite these occasional concerns, the consensus remains that the hotel's beds are a standout feature, contributing significantly to an overall enjoyable stay. The exceptional comfort of the beds is often complemented by positive comments about the clean and cozy environment, making The Palmer Collective's sleep experience a notable highlight.

Cleanliness
The Palmer Collective appears to be a top choice for travelers prioritizing cleanliness during their stay. Described consistently as "spotlessly clean," the hotel impresses guests with its immaculate and well-maintained rooms. Reviews highlight the clean and comfortable ambiance, combining modern touches with a fresh appeal. The entire facility—from individual rooms to communal areas—receives praise for being exceptionally clean and tidy. Guests appreciate the high attention to detail in cleaning, noting features like clean towels daily and freshly decorated spaces. Moreover, the hotel offers extreme value for money with its clean, modern amenities and comfortable, well-stocked rooms. Despite some comments on room size and minor cleanliness issues, overall, The Palmer Collective's commitment to cleanliness leaves a lasting positive impression on its visitors.

Staff
The Palmer Collective has garnered unanimous praise for its exceptional staff. Reviews consistently highlight the team's friendliness and helpfulness with guests describing them as lovely, welcoming and professional. From the reception to the restaurant, the staff maintains a consistently pleasant demeanor, providing efficient service with a smile. Numerous comments also emphasize the helpfulness and attentiveness of the employees, who are always ready to assist with any issues and ensure a smooth stay.

Guests have noted the warm reception upon arrival, expressing their appreciation for the prompt and efficient check-in process. The accommodating nature of the team stands out with many remarking on how the staff goes above and beyond to make them feel welcome. Whether it's the front desk, restaurant or housekeeping, the hotel's personnel are described as courteous, polite and exceptionally friendly.

The management has also received high marks for their service excellence and outstanding hospitality. Overall, the staff at The Palmer Collective are hailed for their exceptional customer service, creating a wonderful and memorable experience for every guest.

Wi-Fi
The wifi at The Palmer Collective generally receives positive remarks from guests with many appreciating the fact that it is free and easily accessible. Several reviews mention that the wifi is good and some highlight its speed. However, there are also a number of comments indicating inconsistent performance with issues such as slow speeds, intermittent connections and frequent dropouts. Some guests found it necessary to re-enter network information multiple times due to unstable connections. Additionally, a few reviews mentioned difficulties in locating the wifi password, either through instructions from staff or from the hotel's website. Overall, while the wifi service is free and often satisfactory for many, there are occasional reliability issues that could be improved.

Pool
The pool at The Palmer Collective has received mixed feedback from guests. On the positive side, many appreciated the presence of an outdoor pool, describing it as nice, fantastic and well-maintained. Additionally, having both a gym and a pool on-site was seen as a valuable amenity. However, several reviews pointed out that the pool area isn't very inviting and lacks privacy due to its odd location and proximity to the car park. The pool is described as small and surrounded by barriers with some guests finding the space sparse and somewhat disappointing. There was also mention of a lack of garden surroundings, which detracted from the overall ambiance. While the pool area is clean, its size and placement seem to be less conducive to a relaxing holiday atmosphere. In essence, the pool offers a functional and clean experience, but it may not meet the expectations of those seeking a more luxurious or private setting.

Parking
The Palmer Collective offers various parking options that generally meet guest needs with the convenience of secure, on-site parking being frequently noted. Many guests appreciated the availability of ample, free and secure parking, which contributed positively to their overall experience. The hotel’s on-site parking is often described as safe, easy to access and conveniently located with some guests highlighting its integration into the hotel premises. The availability of complimentary parking was another appreciated feature, adding to the convenience of staying at the hotel.

However, some guests faced challenges with parking. Instances of limited parking, especially during peak times or due to the influx of patrons from nearby restaurants and bars, were common. Reports of narrow parking spaces and the lack of guaranteed parking further added to these inconveniences. A few guests mentioned the need for additional hotel guest parking, while others had to resort to parking on the street or in adjacent lots when on-site capacity was reached.

Despite these occasional difficulties, the provision of secure, gated parking and the ease of parking around the hotel complex were positive aspects frequently mentioned. Free parking availability and convenient access to local dining and cafes within walking distance enhanced the overall appeal for guests needing reliable car storage during their stay.

Family
The Palmer Collective emerges as an ideal destination for families looking for a comfortable and enjoyable stay. With its convenient location near lovely restaurants and the Queensland Country Bank Stadium, it offers a seamless blend of leisure and practicality. The hotel’s family-friendly atmosphere is consistently highlighted, making it a perfect choice for both overnight stays and extended family trips.

Children particularly enjoy the buffet breakfast, which stands out as a delightful highlight for young ones. The pool at the sister hotel adds an extra layer of fun, ensuring that kids remain entertained throughout their stay. The hotel’s rooms, including family rooms and suites with adjoining rooms, provide flexible and accommodating options for families of all sizes.

Soundproofed rooms ensure a restful night, even for light sleepers and light bedding caters specifically to the needs of smaller children. Practical amenities, such as help with baby bottles and family dining options, further enhance the ease and comfort of the stay. With a strong family vibe that makes guests feel at home, The Palmer Collective receives frequent recommendations from satisfied visitors who appreciate a welcoming environment for the entire family.

Nightlife
Located in a prime spot for those who enjoy vibrant evenings out, The Palmer Collective offers easy access to an array of nightlife entertainment. The hotel is situated near Palmer Street, renowned for its bustling night scene, complete with a variety of pubs, bars and restaurants. Guests can enjoy a quick walk to lively eateries and entertainment venues, making night outings straightforward and hassle-free. The area around the hotel not only promises an exciting nightlife teeming with places to visit but also ensures that returning to the hotel is a simple stroll away after a night out. Despite some changes due to COVID-19, the vicinity remains appealing for night-time adventures with extensive options for entertainment and dining just a few steps away.

4 Star
The Palmer Collective in Townsville truly lives up to its four-star rating across various aspects, providing exceptional value for money. Guests frequently praise the professional service offered by the staff, ensuring a luxurious and upscale hotel experience. Modern, newly refurbished facilities contribute to the high-quality ambiance of the establishment.

The hotel boasts luxuriously equipped rooms that are both comfortable and stylish, aligning well with its upscale presentation. The accommodation is noted for its upscale amenities, contributing to the feeling of a luxury hotel stay. The Palmer Collective's comfortable beds and family-friendly atmosphere enhance its appeal as a hidden gem in Townsville.

Overall, the Palmer Collective stands out as a genuinely well-appointed four-star establishment. Despite a few remarks about certain rooms not living up to four-star expectations, the hotel's excellent standard and exceptional services make it a highly recommended choice for travelers seeking both comfort and value.

Business
The Palmer Collective receives high marks from business travelers, praised for its professional ambiance and suitability for business trips. The hotel's proximity to key business venues and the Townsville office makes it exceptionally convenient for professionals. Guests appreciated the seamless and professional check-in process, making their arrival swift and efficient.

The facilities cater specifically to corporate needs. Business-centric amenities such as ample desk space, secure parking and easy Wi-Fi access are highlighted. The business center is regarded as effective for both working and quick meetings, adding to the hotel's appeal for those needing to meet with clients.

The hotel's renovated design is also noted as being one of the better refurbishments seen in older corporate hotels, enhancing the overall experience with a four-star ambiance. Additional perks include professional air conditioning units and a good on-site restaurant, making it a comfortable and practical choice for short business stays. Overall, The Palmer Collective stands out as an ideal option for business stays, combining convenience with well-thought-out amenities.

Accessible
The Palmer Collective offers a range of features that greatly enhance accessibility for guests with disabilities. The hotel rooms are well-equipped with disability access and grab bars in the bathrooms that aid in convenience. Guests have noted that the premises, including wheelchair accessible rooms, are designed to ensure good access and easy navigation throughout the hotel. Accessibility extends across all areas, making the hotel readily accessible and facilitating seamless check-ins.

Paths are well-marked for accessibility and essential amenities such as accessible parking and lifts are prominently available. The great elevator service adds to the ease of movement within the hotel. Overall, the handicap accessible facilities are exceptional, highlighting the establishment's commitment to accommodating the needs of all guests.

Heated Pool
The Palmer Collective's heated pool receives positive remarks for its cleanliness and overall quality. Guests appreciate having a heated pool available, often highlighting it as a nice and wonderful facility. While some mention that the temperature control could be improved and described the heating as average, the majority find the heated pool to be a pleasant feature of the hotel.

Outdoor Pool
The Palmer Collective offers an outdoor pool that has garnered mixed feedback from guests. Positively, visitors appreciate the pool for being well-maintained, clean and inviting—ideal for a quick dip or a relaxing session. It's also noted for having a welcoming atmosphere and providing great views, making it perfect for poolside drinks. The pool is heated and shielded, contributing to a relaxing environment. On the other hand, some guests found the pool area sparse and the surroundings not particularly conducive to leisure holidaymakers. There are also mentions of limited pool hours and a lack of garden around the area, which might detract from the overall experience for some. Nonetheless, it serves well for those looking for a clean and pleasant poolside experience.


Yes, The Palmer Collective has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.

No, a spa isn't available at The Palmer Collective.

No, The Palmer Collective doesn't allow dogs.

Yes, parking facilities are available at The Palmer Collective.

Yes, The Palmer Collective has a gym.

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