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Mercure Trabzon Hotel

Trabzon , Yalincak Mah No 50 Rize Caddesi Ortahisar (Show on Map)

8.8

Excellent

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Mercure Trabzon Hotel in Trabzon, Turkey, has drawn commendations across various aspects, making it a preferred choice for both leisure and business travelers. The hotel's strategic location near Trabzon Airport, main road access and prominent malls like Trabzon Cevahir Outlet and Forum Mall enhances its appeal, offering convenience and beautiful sea views. While minor concerns exist about its distance from certain entertainment spots, the positive points dominate, making it an excellent starting point for exploring the wider region, including Uzungol.

Breakfast at the hotel garners positive feedback for its diversity and quality with guests praising the varied buffet and specific items such as the cheese omelette and assortment of cheeses and olives. The well-maintained dining facilities and mix of Turkish and international cuisine cater to both children and adults, though there are suggestions for enhancing variety and reducing congestion during busy mornings.

Dinner enjoys similar acclaim with the hotel's restaurant noted for its delicious, sophisticated cuisine and efficient service. Despite the absence of alcohol, the reasonable prices and quick delivery of meals contribute to a highly commendable dining experience.

The rooms are celebrated for their cleanliness, spaciousness and modern design, often offering stunning sea views. Guests appreciate the well-equipped rooms with amenities like modern TVs and soundproof walls, along with thoughtful complimentary gestures. Though there are occasional mentions of smaller-than-expected room sizes and minor maintenance issues, the overall sentiment highlights comfort and a pleasant stay.

Cleanliness is a standout feature with consistently high praise for the spotless environments in rooms, facilities and common areas. Housekeeping is particularly noted for its thoroughness, making the hotel a visually pleasing and comfort-oriented choice.

The staff's hospitality and professionalism enhance the guest experience with mentions of specific team members providing exceptional service. Smileys, attentiveness and efficient problem-handling underscore the warm and welcoming atmosphere, despite sporadic mentions of less cooperative staff members.

WiFi generally meets guests' expectations with good connectivity throughout the hotel. Minor mentions of occasional connectivity issues are outweighed by the prevailing positive reviews.

The rooftop gym offers quality facilities, despite its smaller size and less convenient operating hours. Additionally, ample parking options with secure underground spaces receive guests' approval, though peak times may see slight congestion.

Family-friendly services are notable with excellent room amenities, a children's play area and accommodating staff making it a popular choice for family vacations. Comfortable beds contribute to restful stays with high-quality mattresses and pillows frequently praised, despite a few reports of smaller or occasionally uncomfortable beds.

Regarding its five-star status, perceptions are mixed. While some guests laud its luxurious ambiance and sophisticated facilities, others argue it falls short of five-star standards, suggesting a three or four-star rating instead.

For business travelers, the hotel proves commendable, offering necessary facilities and efficient assistance, particularly from front desk staff like Mr. Murat, thus enhancing the business stay experience.

Lastly, pet-friendly policies are a notable feature with the hotel often highlighted for welcoming pets without extra charges, making it a preferred choice for animal lovers.

The overall luxury and elegance maintained throughout the hotel, paired with its commendable services, make the Mercure Trabzon Hotel a highly recommended destination in Trabzon.
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Room Types

Famiy Room with Sea View This quadruple room offers a rooftop pool. Providing free toiletries, this quadruple room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious air-conditioned quadruple room provides a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as sea views. The unit offers 3 beds.

Superior Queen Room The rooftop pool is the standout feature of this triple room. Featuring free toiletries, this triple room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned triple room features a flat-screen TV with cable channels, soundproof walls, a seating area, a dining area as well as garden views.

Superior Queen Room with Sea View Guests will have a special experience as this triple room provides a rooftop pool. Offering free toiletries, this triple room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned triple room offers a flat-screen TV with cable channels, soundproof walls, a seating area, a dining area as well as sea views.

Junior Suite with Sea View Guests will have a special experience as this quadruple room provides a rooftop pool. Offering free toiletries and bathrobes, this quadruple room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious air-conditioned quadruple room offers a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as sea views.

Superior Double Room This triple room's standout feature is the rooftop pool. Offering free toiletries, this triple room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned triple room offers a flat-screen TV with cable channels, soundproof walls, a seating area, a dining area as well as garden views.

Superior Twin Room with Sea View This double room's standout feature is the rooftop pool. Offering free toiletries, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a seating area, a dining area as well as sea views.

King Suite with Sea View

About Mercure Trabzon Hotel

License: 017347

Guest Reviews

8.8

Excellent

Location

Located in an enviable position in Trabzon, Mercure Trabzon Hotel offers guests a strategic and convenient location ideal for both leisure and business travelers. It is praised for being extremely close to Trabzon Airport, making it a perfect choice for those who prioritize proximity to transportation. Guests appreciated the hotel's setting on the main road, which provides easy access to the airport, downtown Trabzon and various tourist attractions.

The hotel's location is noted for its beautiful sea views with many rooms overlooking the coastline, enhancing the overall guest experience. It is in close proximity to major malls like Trabzon Cevahir Outlet and Forum Mall, as well as numerous shops, restaurants, cafes and other amenities, making it easy for guests to find whatever they need within walking distance.

The tranquil setting combined with the convenience of nearby services creates an appealing environment for travelers. Key landmarks and services such as Yomra Mall, Jawaher Mall and the lively Trabzon city center are just a short drive away, providing both convenience and entertainment.

Despite some minor concerns about its distance from certain entertainment spots in Trabzon, the hotel's accessibility and location near major roadways make it an excellent base for exploring the wider region, including for those planning day trips to places like Uzungol.

Overall, the Mercure Trabzon Hotel is well-regarded for its excellent and strategic location, beautiful sea views and easy access to essential services and tourist attractions.

Breakfast

The breakfast at Mercure Trabzon Hotel enjoys largely positive feedback from guests with many highlighting its variety and quality. Guests often describe the breakfast buffet as varied, renewed and well-presented, offering a wide selection of dishes, snacks and pastries. They frequently mention that the breakfast is delicious and diverse with specific praise for particular items like the cheese omelette and a good selection of cheeses and olives.

The dining facilities and ambiance are noted as excellent and clean, contributing to an enjoyable breakfast experience. Some guests appreciated the mixture of Turkish and international cuisine available and found something suitable for both children and adults. The overall consensus is that the breakfast is very good with words like excellent, fantastic and amazing commonly used.

Despite the overwhelming positive comments, a few guests pointed out areas for improvement. Some noted congestion during breakfast time and felt the need for additional breakfast varieties, including more Turkish options. Occasional criticisms included the availability of only brewed coffee and tea, an insufficient variety in baked goods and a lack of overall variety on certain days.

In summary, the hotel's breakfast is widely appreciated for its rich and diverse buffet, though there are minor suggestions regarding variety and service speed that could enhance the guest experience even further.

Dinner

Guests have shared positive feedback about the dining experience at the Mercure Trabzon Hotel, highlighting the delicious meals and excellent food quality. The hotel's restaurant serves a variety of tasty dishes and diners have been impressed with the sophisticated cuisine offered at very reasonable prices. Efficiency in service is noted with dinners typically arriving within 20 minutes of ordering. While the restaurant does not serve alcohol, the overall dining experience, characterized by great variety and delicious flavors, has been highly commended.

Rooms

The rooms at the Mercure Trabzon Hotel receive high praise for their cleanliness, spaciousness and modern design. Guests often mention the comfort and beauty of the rooms, many of which offer stunning sea views. The hotel rooms are generally well-equipped with conveniences such as modern TVs, soundproofed walls and well-maintained furnishings. Several guests appreciated room upgrades to suites and complimentary gestures like fruit and dessert baskets.

However, there are occasional mentions of room sizes being smaller than expected, some rooms having unusual decor and minor maintenance issues such as dirty windows or smelly rooms. Additionally, the lack of certain bathroom amenities like bidets and the occasional lapse in room service responsiveness were noted. Despite these minor drawbacks, the overall consensus is that the rooms are cozy, quiet and offer a pleasant stay with good air circulation and comfortable beds.

Beds

The beds at Mercure Trabzon Hotel consistently receive high praise for their comfort with many guests highlighting the exceptional quality of the mattresses and pillows. Reviews frequently mention very comfortable and firm mattresses, noting that such quality is not commonly found in other Turkish accommodations. Many guests appreciate the beds for being clean and well soundproofed, ensuring a good night’s sleep. The bedding is also described as excellent and perfect, contributing to the overall comfort.

However, some guests did experience issues, mentioning that the beds were smaller than expected and in a few cases, uncomfortable, even causing back pain. Despite these occasional drawbacks, the predominant feedback reveals that the majority of visitors find the beds at Mercure Trabzon Hotel to be both comfortable and conducive to a restful stay. The positive remarks regarding bed comfort, combined with the lovely room decor and views, often culminate in a cozy, enjoyable experience for travelers.

Cleanliness

Mercure Trabzon Hotel consistently impresses guests with its outstanding cleanliness. Reviewers frequently highlight the impeccably clean rooms, facilities and common areas, making it a comfortable and visually pleasing environment. From the modern, well-maintained amenities to the fresh and appealing scent throughout the premises, visitors appreciate the high standards of hygiene upheld by the hotel.

Housekeeping services receive commendation for their thoroughness and attention to detail, ensuring rooms are spotless and well-organized. Guests particularly note the clean and modern bathrooms, spacious rooms with contemporary furniture and the overall meticulous maintenance of the hotel.

Despite a few minor remarks about occasional oversights in cleaning specific items like cups or areas such as the pool, the overall sentiment remains overwhelmingly positive. Visitors enjoy the hotel's peaceful and quiet ambiance, bolstered by its impressive cleanliness and modern facilities.

The combination of cleanliness, comfort and excellent service makes Mercure Trabzon Hotel a highly recommended stay for those seeking a pristine and serene getaway.

Staff

The staff at Mercure Trabzon Hotel have received numerous accolades for their exceptional hospitality, friendliness and professionalism. Guests have consistently highlighted how smiley, attentive and welcoming the staff are, making customer service a top priority. Special mentions were made of Mr. Mohamed, Mr. Hussein and the receptionist Esraa for their commendable service. The reception team, including individuals like Murat Geduk and SAMET, were frequently praised for their cooperation, kindness and efficient handling of check-ins and other services.

Many visitors noted how the staff were not only polite and courteous but also quick to assist, whether it was providing excellent treatment, handling requests professionally or even entertaining children. Despite a few isolated incidents of uncooperative or unfriendly receptionists, the overall sentiment remains highly positive with guests appreciating the staff's supportive and friendly nature.

The hotel has also been commended for its fast check-out process and the cheerful demeanor of its employees. Guests have expressed their gratitude towards the staff's efforts in making their stay comfortable and enjoyable, underlining the excellent teamwork and customer service ethos that defines the Mercure Trabzon Hotel.

Wi-Fi

The WiFi at Mercure Trabzon Hotel generally receives positive feedback from guests. Many users find the internet to be excellent, fast and well-connected throughout the rooms and hotel. While there are some mentions of weak or poor internet service, the majority of reviews highlight the good quality of the WiFi signal, making it a convenient choice for travelers who depend on reliable internet access. However, a few guests reported inconsistent reception, suggesting there might be occasional connectivity issues.

Gym

The Mercure Trabzon Hotel offers a rooftop gym that guests appreciate for its nice variety of equipment and overall quality. The fitness center, described as very great, provides well-maintained facilities that cater to different workout needs. Despite its smaller size, the gym is deemed sufficient by users. However, some guests noted that the gym’s hours are not the most convenient. Other facilities, such as prayer places in the lobby, are highlighted positively, although there is no provision of a gym or iron in the rooms and some reviews mentioned a lack of gym amenities entirely.

Parking

Mercure Trabzon Hotel boasts ample and convenient parking options for guests. Many visitors appreciate the availability of both indoor and outdoor parking facilities, including generous and secure underground parking spaces. The hotel ensures plenty of free parking with spaces easily accessible in front of and beneath the building. Guests consistently find parking to be excellent and there are rarely issues with availability. Despite a few mentions of insufficient parking during peak times, the overall impression is positive with free and convenient parking services consistently praised.

Family

The Mercure Trabzon Hotel has garnered positive feedback from guests, particularly for its family-friendly environment. The hotel is noted for its calm and comfortable ambiance, making it a suitable choice for families, couples and friends alike. Many guests highlighted the excellent family rooms and the helpful, friendly staff who go out of their way to ensure a pleasant stay. Notably, the presence of a children's play area in the lobby is a significant plus, providing entertainment for younger guests.

Family accommodations are highly recommended with several mentions of comfortable stays and easy room upgrades to better suit family needs. The hotel’s quality of service and commitment to family comfort earn it a top spot for many visitors in Trabzon. Overall, the Mercure Trabzon Hotel stands out as a preferred destination for family vacations in Turkey, often praised by guests who would gladly return.

5 Star

The Mercure Trabzon Hotel has garnered mixed reviews regarding its five-star status and services. Some guests appreciate the hotel's elegant and luxurious ambiance, noting that the rooms are very luxurious and the restaurant offers reasonably priced meals. These reviewers firmly believe the hotel lives up to its five-star rating and praise its new and sophisticated facilities.

However, other guests contrast these opinions, stating that the hotel does not meet the expectations of a five-star establishment. Criticisms include the notion that the services provided are not up to five-star standards with some suggesting that the hotel deserves no more than a three or four-star rating. Despite being a newly opened hotel, some reviews highlight that it does not match the quality typically associated with the Mercure brand and is considered overpriced for the level of service and facilities offered.

Business

Mercure Trabzon Hotel appears to be a commendable choice for business travelers. The hotel is recognized as suitable and good for business stays, offering business facilities and being particularly excellent for a business trip. The front desk staff, especially Mr. Murat, is noted for being helpful, providing assistance with issues such as rental cars. The administration is efficient, replying to questions and requests within an hour or two, enhancing the overall experience for those on business. Despite some mentions of a lack of specific business amenities, the hotel's overall environment and services cater well to business needs.

Luxury

The Mercure Trabzon Hotel impresses guests with its luxurious and elegant atmosphere, repeatedly described as both beautiful and clean. The hotel consistently maintains a high standard, ensuring everything is perfect and wonderful for a relaxing and comfortable stay. The spacious and luxurious lobby adds to the overall appeal. Visitors commend the professionalism of the staff and highly recommend the hotel for its new and well-maintained facilities. The emphasis on luxury across various aspects of the hotel makes it a standout choice for those seeking an upscale experience.

Dog Friendly

Mercure Trabzon Hotel stands out for its pet-friendly facilities, making it an appealing choice for travelers with furry companions. Guests have frequently highlighted that the hotel is welcoming to both humans and their pets, mentioning that they could check in without any additional charges for their animals. Whether bringing a dog or even a cat, visitors appreciated the inclusive policy. However, despite the favorable environment for pets at the hotel, there is a consistent note that the surrounding area does lack places to walk a dog. This minor inconvenience is overshadowed by the overall positive experience of staying at a wonderful hotel that genuinely accommodates pet owners.

Yes, Mercure Trabzon Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at Mercure Trabzon Hotel.

Yes, Mercure Trabzon Hotel welcomes dogs.

Yes, parking facilities are available at Mercure Trabzon Hotel.

Yes, Mercure Trabzon Hotel has a gym.

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