Zorlu Grand Hotel Trabzon
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Summary of reviewsZorlu Grand Hotel Trabzon is highly regarded for its prime location in the heart of Trabzon, providing guests with unparalleled access to restaurants, cafes, shopping centers and major city attractions. The convenience of its central position makes it an ideal choice for shopping enthusiasts and food lovers.
Breakfast at the hotel receives a mixed reception. While many guests praise the diverse and delicious offerings, some feel that variety can be limited and not up to the standards expected for the price. Despite these occasional criticisms, the breakfast experience is generally pleasant and is enjoyed in a beautiful setting.
The hotel's rooms also evoke mixed responses. Guests appreciate the cleanliness, comfort and spaciousness of certain rooms. However, reviews indicate that the room sizes can be small for the price and the furniture and amenities are somewhat outdated. Issues such as lack of air conditioning in winter months, noise isolation and maintenance problems are noted.
Cleanliness is a strong point for the hotel with numerous compliments highlighting the meticulous cleaning and well-maintained facilities. The cleaning staff receive special praise for their diligence, ensuring a hygienic and comfortable environment for guests.
The staff at Zorlu Grand Hotel Trabzon are frequently commended for their friendliness and helpfulness. Multilingual and professional, the team goes out of their way to make guests feel welcome and well-cared-for, contributing significantly to the hotel's positive atmosphere. While there are minor suggestions for improving some reception staff's communication skills, the overall sentiment is one of high appreciation.
Opinions on the beds at the hotel vary. Many guests enjoy comfortable mattresses, while others experience discomfort from older and excessively soft beds. Air conditioning issues and uncomfortable pillows are also mentioned, indicating some inconsistencies in bed quality.
Despite the elegant aesthetic and dedicated staff, the hotel's five-star rating is questioned by several guests due to dim lighting, small room sizes, subpar breakfast and occasional cleanliness concerns. The high prices are also a point of contention with some feeling that the cost is not justified by the services and amenities offered. Although the hotel exhibits many luxurious aspects, addressing these areas could help it fully meet its five-star claim.
Overall, Zorlu Grand Hotel Trabzon offers a convenient and comfortable stay with notable strengths in location, cleanliness and friendly staff, but there are areas that require improvement to meet the highest standards of luxury.
Categories
Breakfast at the hotel receives a mixed reception. While many guests praise the diverse and delicious offerings, some feel that variety can be limited and not up to the standards expected for the price. Despite these occasional criticisms, the breakfast experience is generally pleasant and is enjoyed in a beautiful setting.
The hotel's rooms also evoke mixed responses. Guests appreciate the cleanliness, comfort and spaciousness of certain rooms. However, reviews indicate that the room sizes can be small for the price and the furniture and amenities are somewhat outdated. Issues such as lack of air conditioning in winter months, noise isolation and maintenance problems are noted.
Cleanliness is a strong point for the hotel with numerous compliments highlighting the meticulous cleaning and well-maintained facilities. The cleaning staff receive special praise for their diligence, ensuring a hygienic and comfortable environment for guests.
The staff at Zorlu Grand Hotel Trabzon are frequently commended for their friendliness and helpfulness. Multilingual and professional, the team goes out of their way to make guests feel welcome and well-cared-for, contributing significantly to the hotel's positive atmosphere. While there are minor suggestions for improving some reception staff's communication skills, the overall sentiment is one of high appreciation.
Opinions on the beds at the hotel vary. Many guests enjoy comfortable mattresses, while others experience discomfort from older and excessively soft beds. Air conditioning issues and uncomfortable pillows are also mentioned, indicating some inconsistencies in bed quality.
Despite the elegant aesthetic and dedicated staff, the hotel's five-star rating is questioned by several guests due to dim lighting, small room sizes, subpar breakfast and occasional cleanliness concerns. The high prices are also a point of contention with some feeling that the cost is not justified by the services and amenities offered. Although the hotel exhibits many luxurious aspects, addressing these areas could help it fully meet its five-star claim.
Overall, Zorlu Grand Hotel Trabzon offers a convenient and comfortable stay with notable strengths in location, cleanliness and friendly staff, but there are areas that require improvement to meet the highest standards of luxury.
Luxury Hotel
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Romantic Hotel
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Hotel with Swimming Pool
Indoor Pool
Business Hotel
Accessible Hotel
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5-Star Hotel
Hotel with Indoor Pool
About Zorlu Grand Hotel Trabzon
License: 021691
Guest Reviews
Location
The hotel's positioning near Trabzon square and various transport options means that guests have easy access to the entire city, adding to the overall convenience. The central location not only places all major city attractions within walking distance but also makes it a hub for cultural and social activities.
The beauty of the location is echoed by many, emphasizing its attractiveness and the ease it offers in exploring Trabzon. Clean rooms, friendly staff and outstanding service complement the exceptional location, making it a highly recommended stay for anyone visiting the city. However, it's noted that the central position may result in some noise, an understandable trade-off for staying in such a lively and accessible area.
Breakfast
However, some guests feel that the variety is limited and repetitive, particularly for a hotel of its calibre and mention that the breakfast does not match the price point of 15 euros. A few reviews suggest that the buffet could benefit from more choices and improvements to meet five-star standards. Despite occasional mentions of slow service and the breakfast being perceived as poor by some, the majority find it to be impressive, yummy and well-suited to the hotel's convenient and excellent location.
Rooms
However, the reviews indicate several areas for improvement. A significant number of guests found the room sizes to be small, especially compared to the high price they paid, making some feel that it did not offer good value for money. The furniture and amenities appear to be outdated with some guests experiencing discomfort due to worn-out mattresses and old furnishings.
The lack of air conditioning during the winter months and issues with cooling have also been commonly cited problems. Additionally, the small size of the bathrooms and instances of inadequate cleaning were mentioned by several guests. Noise isolation in the rooms was another drawback, affecting the overall comfort for some patrons.
Overall, while the cleanliness and comfort of certain rooms are praised, the hotel's aging décor, smaller room sizes and some maintenance issues may detract from the overall experience.
Beds
Cleanliness
Located excellently in the bustling market area, the hotel is described as clean, upscale and well-organized. Many guests find the cleanliness to be top-notch, exceeding their expectations with the clean and quiet atmosphere, spacious rooms and well-maintained facilities.
However, a few guests pointed out that the cleanliness, particularly of the toilets, could be improved and did not always meet their five-star expectations. Despite these occasional concerns, the majority of reviews emphasize a positive experience regarding the hotel's cleanliness. The helpfulness of the staff further contributes to the hotel's comfortable and welcoming environment. Overall, Zorlu Grand Hotel Trabzon is lauded for its cleanliness, making it a reliable choice for travelers prioritizing hygiene and comfort.
Staff
Multilingual and polite, the staff are described as professional and excellent in their roles. The reception team stands out for their friendliness and readiness to assist, often providing upgrades to guests without prompting. Particular mention is made of the buffet staff and the overall courteous nature of the service, contributing to a positive dining experience.
While some feedback suggests room for improvement in communication skills amongst a few reception staff members, the overwhelming sentiment is one of appreciation for the helpful and cooperative nature of the team. The staff at Zorlu Grand Hotel Trabzon epitomize warm hospitality, making guests feel valued and well-cared for throughout their stay.
5 Star
There were recurring mentions of the hotel's high prices with some feeling that the costs were not justified by the amenities and services provided. Specific criticisms included dim lighting in rooms, small triple rooms and a subpar breakfast that did not meet five-star standards. Cleanliness was another area of concern with multiple guests indicating that it did not reach the expected level for a luxury hotel.
Additional feedback suggested the swimming pool and certain facilities were below average compared to other five-star hotels. The lack of air conditioning and the need for upgrades in various areas were also noted. Despite the elegant aesthetic and dedicated staff, the overall consensus indicated that Zorlu Grand Hotel Trabzon needs to address these issues to fully meet its five-star claim.
Yes, Zorlu Grand Hotel Trabzon has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at Zorlu Grand Hotel Trabzon.
No, Zorlu Grand Hotel Trabzon doesn't allow dogs.
No, parking facilities aren't available at Zorlu Grand Hotel Trabzon.
Yes, Zorlu Grand Hotel Trabzon has a gym.
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