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Summary of reviewsHotel Real Balneario Carlos III is celebrated for its picturesque and serene natural setting, ideal for guests seeking tranquility and relaxation. Surrounded by lush landscapes, mountains and the scenic Tagus River, it provides a perfect retreat for escaping city life with opportunities for hiking, sports activities and relaxation. The hotel staff receive high praise for their friendliness, attentiveness and professionalism, contributing significantly to a comfortable and welcoming atmosphere.
The rooms are spacious, comfortable and well-equipped, offering a restful stay enhanced by the peaceful surroundings. Cleanliness is a noted strength with many guests commending the impressive upkeep of the rooms and spa facilities. However, there are mentions of outdated furniture and minor maintenance issues in some areas.
Breakfast receives mixed reviews with some guests appreciating the variety and quality, while others point out a lack of options and the need for better replenishment. Similarly, the dinner experience has its highs and lows with positive remarks about the quality of some meals and the service, but criticism regarding limited variety and perceived high prices.
The spa is viewed favorably for its professional treatments and relaxing atmosphere, though limited access times and the absence of certain amenities are noted drawbacks. Bed comfort also varies with many guests finding them satisfactory but some pointing out issues with pillows and mattresses.
Despite some areas needing improvement, the hotel's idyllic location, exceptional staff and overall tranquil ambiance make it a memorable destination for those seeking to unwind in a natural setting. However, guests suggest that the hotel currently aligns more closely with three-star standards rather than its advertised four-star rating. Show more
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Categories
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Business Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Room Types
Double RoomThis double room features a pool with a view. Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The air-conditioned double room provides a flat-screen TV, soundproof walls, a wardrobe, a safe deposit box as well as mountain views. The unit offers 2 beds.
Family RoomGuests will have a special experience as the family room offers a pool with a view. Providing free toiletries and bathrobes, this family room includes a private bathroom with a bath, a shower and a bidet. The air-conditioned family room provides a flat-screen TV, soundproof walls, a wardrobe, a safe deposit box as well as mountain views.
Guest Reviews
7.6
Good
Location
Nestled in a picturesque and serene natural setting, Hotel Real Balneario Carlos III offers an ideal retreat for those seeking tranquility and relaxation. Surrounded by lush landscapes, mountains and the scenic Tagus River, the hotel's location is perfect for hiking, sports activities and unwinding from city life. Guests frequently praise the breathtaking views, the calming environment and the charm of nearby towns like Trillo. The hotel's surroundings exude peace and beauty, making it a wonderful spot for relaxation and scenic walks. The tranquil ambiance is complemented by spacious, comfortable rooms and exceptionally attentive and friendly staff. Whether it's enjoying a thermal circuit, relaxing massages or simply taking in the serene natural beauty, this hotel offers a perfect escape to nature's embrace.
Breakfast
The reviews on the breakfast at Hotel Real Balneario Carlos III present a mixed picture. On the positive side, several guests praised the breakfast for being varied, comprehensive and more than adequate for their needs with remarks about it being exceptional and spectacular. Some found it very complete and particularly appreciated the kindness of the staff. There are mentions of the breakfast buffet being relatively good and accommodating for specific dietary needs, such as those for celiacs.
However, there are also recurring criticisms regarding the limited variety and lack of options like fried eggs, bacon or more pastries. Some guests noted that the breakfast offerings were the same every day and that certain items, such as orange juice, were not up to expectations. There were also reports of trays being empty and not replenished in a timely manner, leading to a sense of scarcity. Some found the breakfast weak for a 4-star hotel, pointing out the minimal selection for how expensive it is.
In summary, while the breakfast at Hotel Real Balneario Carlos III has its merits in terms of variety and service, there are consistent issues with lack of diversity and replenishment that could be addressed to meet the standards expected from a four-star establishment.
Dinner
The reviews of the dinner experience at Hotel Real Balneario Carlos III offer a mixed perspective. Guests appreciate both dinner and breakfast with some noting that the quality and preparation of the meals can be good. The service at the Corvillo restaurant has been highlighted positively, along with the friendly treatment by the staff. However, multiple reviews indicate that the dinner buffet lacks variety with a few guests describing it as basic and weak. Issues with food quality were mentioned with some considering it not up to the standards expected of a four-star hotel. The dinner was also noted to be expensive with a standard price of €25 per person, which many felt was not justified given the limited variety and quality offered. Overall, while there were some favorable comments regarding specific meals and service, many reviews indicate room for improvement in the dinner dining experience.
Rooms
Hotel Real Balneario Carlos III boasts spacious, comfortable and impeccably clean rooms, making it an excellent choice for relaxation. Guests have noticed significant improvements over time, including the removal of old carpets, further enhancing the room quality. Beds are described as very comfortable, contributing to a restful stay free from noise disturbances.
The rooms are well-equipped and many offer pleasant views. Common remarks highlight the cleanliness and size, which are ideal for a quiet family getaway. Comfortable mattresses and the inclusion of spa facilities are additional perks that guests appreciate.
However, some areas require attention. Several reviews mention outdated furniture and bathrooms that need renovation. Issues like broken safes, single beds despite requests for doubles and insufficient water pressure in showers point to the need for better maintenance.
Despite some shortcomings in room maintenance and occasional lapses in customer service, the kindness of the staff and the overall tranquility of the hotel contribute positively to the guest experience.
Beds
Hotel Real Balneario Carlos III offers a mixed experience when it comes to bed comfort. Many guests have praised the hotel for its spacious and well-furnished rooms, emphasizing the extra pillows and duvet that add a touch of luxury. Positive remarks highlight very comfortable beds that allow for a good night's sleep with some guests specifically mentioning the huge and super comfortable beds as a pleasant surprise.
However, the feedback also reveals some inconsistencies. Several reviews indicate that the pillows were less than satisfactory, described as soft but sinking or uncomfortable. There are also mentions of the mattresses being notably hard with a few guests feeling like they were sleeping on the floor. On the less favorable side, issues such as noticeable springs in the mattresses and dated pillows detract from the overall sleep quality.
While the overall comfort of the beds receives nods of approval from numerous guests, it's clear that improvements could be made, particularly in ensuring the pillows and mattresses meet the comfort expectations across the board.
Cleanliness
Hotel Real Balneario Carlos III offers a mixed experience when it comes to cleanliness and maintenance. Many guests praise the hotel for its clean, spacious and comfortable facilities. The rooms and bathrooms are often highlighted for their impressive cleanliness with several guests stating that the hotel was exceptionally clean, exceeding their expectations. The hotel environment is also appreciated for being well-maintained and allowing guests to enjoy nature. Additionally, the spa area receives positive remarks for its quality.
However, some reviews point out that the hotel could benefit from improved maintenance, especially in the rooms and hallways, where carpets were noted to be dirty and worn. There were mentions of construction disrupting the experience and the need for better cleanliness in some areas, including the rooms and food quality. Despite these concerns, the hotel staff's excellent and kind service often compensates for any shortcomings in cleanliness. Overall, the hotel maintains a good standard of cleanliness but could address specific maintenance issues to enhance the guest experience further.
Staff
At Hotel Real Balneario Carlos III, the staff consistently receive high praise for their friendliness, attentiveness and professionalism. Guests frequently highlight the exceptional service provided, describing the team as kind, efficient and charming. The dining staff in particular is noted for their attentiveness and efficiency, while both the café and reception personnel are commended for their courteous and helpful demeanor.
The overall organization of the hotel, coupled with the pleasant and calm service, seems to create a welcoming and comfortable atmosphere for visitors. Many guests specifically mention their positive experiences with staff members such as Marta at the reception and the delightful spa manager. Despite a few isolated comments about staff shortages or less-than-ideal service at breakfast, the consensus remains overwhelmingly positive.
Guests express a strong inclination to return, driven largely by the excellent treatment they received from the staff. This consistent high level of service ensures that the overall experience at Hotel Real Balneario Carlos III is memorable and satisfying.
Spa
The spa at Hotel Real Balneario Carlos III receives mixed feedback from guests. Positively, many guests find the spa area very good with several highlighting the welcoming atmosphere and the quality of massages and treatments offered. Additionally, the control of capacity ensures a less crowded and more relaxing experience. Guests also appreciate the pool and its jets, considering them some of the best features.
However, there are notable critiques regarding the limited access time with only 40 minutes to one hour provided for spa usage. This restriction is often perceived as insufficient and disappointing, especially given that there were more flexible policies in place before the pandemic. Some guests also felt that the pools were basic and that additional amenities, like saunas and cold contrast showers, were missed. The temporary unavailability of certain features, such as thermal pools and jacuzzis, further impacted their experience.
Despite these limitations, the overall ambiance and professional treatments seem to leave a positive impression on many visitors, making the spa a highlight—albeit one with some room for improvement.
4 Star
Hotel Real Balneario Carlos III appears to fall short of the expectations for a four-star establishment, according to guest reviews. Visitors repeatedly express disappointment with the hotel's facilities and services, suggesting that it may be more appropriately rated as a three-star property.
The food offerings are particularly criticized, described as scarce and subpar, far from the culinary standards anticipated from a hotel of this rating. Breakfast also fails to impress, described as weak for a four-star hotel. Additionally, the general decoration and upkeep of the facilities are mentioned as outdated and not reflective of the supposed star rating.
Guests consistently remark that the hotel does not live up to the quality expected of a four-star category. The quality-price ratio is deemed poor with the expectation that a hotel with such a rating should offer better service and amenities. Overall, the consensus is that Hotel Real Balneario Carlos III does not meet the four-star standards it advertises.
No, Hotel Real Balneario Carlos III doesn't have any pool.
Yes, a spa is available at Hotel Real Balneario Carlos III.
No, Hotel Real Balneario Carlos III doesn't allow dogs.
No, parking facilities aren't available at Hotel Real Balneario Carlos III.