Aqualuz Troia Rio by The Editory
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsAqualuz Troia Rio by The Editory enjoys high praise for its stunning location. Nestled near the beach and marina, guests appreciate the breathtaking, picturesque views, particularly from higher beach-facing rooms. The hotel's proximity to the ferry makes it an excellent choice for short city breaks from Lisbon, providing easy access to nearby restaurants and amenities without the need for a car. The beautiful, serene surroundings create a perfect setting for a coastal retreat, enhanced by superb facilities like spacious suites and pools. The friendly and helpful staff further elevate the experience, ensuring a memorable stay for visitors.
The breakfast offering receives generally favorable remarks with guests enjoying a diverse, delicious spread of quality items. The breakfast service is noted for its organization and adherence to safety measures, though some reviews mention occasional issues with crowding and variety. Despite these minor drawbacks, the consensus is that breakfast at Aqualuz Troia Rio meets expectations, providing a satisfying start to the day.
The dinner experience, however, is more polarized. While the breakfast buffet shines with variety and quality, the dinner buffet is often deemed overpriced and lacking in diversity. The organization and ambiance of the dinner service receive criticism, though the hotel's Italian restaurant garners some positive feedback for its pizzas. Families, in particular, find the dinner options somewhat limited in terms of affordability and choices.
Room conditions offer a mix of experiences. Many guests value the spaciousness and stunning ocean views, noting clean and comfortable accommodations. However, there is a clear need for maintenance and updates with reports of outdated decor, broken fixtures and cleanliness issues detracting from the overall satisfaction. Despite these concerns, the potential for pleasant stays remains strong given the room layout and vistas.
Cleanliness at the hotel receives mixed reviews. While certain areas, like bathrooms and pool surroundings, are well-maintained, numerous complaints about insufficient room cleaning and maintenance highlight gaps that need attention. Guests have noticed outdated and worn-out elements, contributing to a less-than-optimal perception of cleanliness.
The staff at Aqualuz Troia Rio is widely praised for their friendliness and helpfulness, creating a welcoming atmosphere. However, some inefficiencies and lack of experience among certain staff members are noted, suggesting room for improvement in training and organization to maintain consistent service standards.
Wi-Fi service is a major drawback with many guests frustrated by weak or non-existent connections in their rooms. The quality and reliability of the free Wi-Fi need significant enhancements to meet guest expectations.
The pool facilities receive positive reviews, particularly the well-maintained outdoor pool with its pleasant ambiance. However, the indoor pool is seen as needing better maintenance and proper heating. Overall, pool areas are appreciated, although improvements in service and cleanliness are suggested.
The hotel's beach access is a standout feature with guests lauding the proximity to serene, beautiful sandy shores and scenic walkways. The location offers excellent views and easy, delightful routes to the beach, enhancing guests' enjoyment.
Parking at the hotel is deemed convenient, albeit at an additional cost, which some find pricey. Limited space in the parking lot is another concern, but the availability of covered parking right at the hotel is appreciated.
Lastly, bedding conditions draw mixed reactions. While some guests find the beds comfortable, many others criticize the hard mattresses, unsatisfactory pillows and inadequate accommodations for couples, often citing issues with single beds and narrow sleeping arrangements.
In summary, Aqualuz Troia Rio by The Editory offers a charming seaside escape with its ideal location, friendly staff and beautiful views. To enhance the overall guest experience, improvements in dining services, room maintenance, Wi-Fi reliability and cleanliness are crucial.
Categories
The breakfast offering receives generally favorable remarks with guests enjoying a diverse, delicious spread of quality items. The breakfast service is noted for its organization and adherence to safety measures, though some reviews mention occasional issues with crowding and variety. Despite these minor drawbacks, the consensus is that breakfast at Aqualuz Troia Rio meets expectations, providing a satisfying start to the day.
The dinner experience, however, is more polarized. While the breakfast buffet shines with variety and quality, the dinner buffet is often deemed overpriced and lacking in diversity. The organization and ambiance of the dinner service receive criticism, though the hotel's Italian restaurant garners some positive feedback for its pizzas. Families, in particular, find the dinner options somewhat limited in terms of affordability and choices.
Room conditions offer a mix of experiences. Many guests value the spaciousness and stunning ocean views, noting clean and comfortable accommodations. However, there is a clear need for maintenance and updates with reports of outdated decor, broken fixtures and cleanliness issues detracting from the overall satisfaction. Despite these concerns, the potential for pleasant stays remains strong given the room layout and vistas.
Cleanliness at the hotel receives mixed reviews. While certain areas, like bathrooms and pool surroundings, are well-maintained, numerous complaints about insufficient room cleaning and maintenance highlight gaps that need attention. Guests have noticed outdated and worn-out elements, contributing to a less-than-optimal perception of cleanliness.
The staff at Aqualuz Troia Rio is widely praised for their friendliness and helpfulness, creating a welcoming atmosphere. However, some inefficiencies and lack of experience among certain staff members are noted, suggesting room for improvement in training and organization to maintain consistent service standards.
Wi-Fi service is a major drawback with many guests frustrated by weak or non-existent connections in their rooms. The quality and reliability of the free Wi-Fi need significant enhancements to meet guest expectations.
The pool facilities receive positive reviews, particularly the well-maintained outdoor pool with its pleasant ambiance. However, the indoor pool is seen as needing better maintenance and proper heating. Overall, pool areas are appreciated, although improvements in service and cleanliness are suggested.
The hotel's beach access is a standout feature with guests lauding the proximity to serene, beautiful sandy shores and scenic walkways. The location offers excellent views and easy, delightful routes to the beach, enhancing guests' enjoyment.
Parking at the hotel is deemed convenient, albeit at an additional cost, which some find pricey. Limited space in the parking lot is another concern, but the availability of covered parking right at the hotel is appreciated.
Lastly, bedding conditions draw mixed reactions. While some guests find the beds comfortable, many others criticize the hard mattresses, unsatisfactory pillows and inadequate accommodations for couples, often citing issues with single beds and narrow sleeping arrangements.
In summary, Aqualuz Troia Rio by The Editory offers a charming seaside escape with its ideal location, friendly staff and beautiful views. To enhance the overall guest experience, improvements in dining services, room maintenance, Wi-Fi reliability and cleanliness are crucial.
Luxury Aparthotel
Beachfront Aparthotel
Aparthotel near The Beach
Aparthotel for Honeymoon
Romantic Aparthotel
Aparthotel with Swimming Pool
Heated Pool Indoor Pool Outdoor Pool
Aparthotel with Parking
Accessible Aparthotel
Aparthotel with Tennis Courts
4-Star Aparthotel
Aparthotel with Outdoor Pool
Aparthotel with Indoor Pool
Aparthotel with Heated Pool
About Aqualuz Troia Rio by The Editory
License: 1173
Guest Reviews
Location
The hotel's setting offers picturesque and spectacular views, especially from higher floors with beach-facing rooms. Guests appreciate the ability to walk to the beach, marina and several nearby restaurants, enhancing the overall experience of their stay. The beautiful and peaceful surroundings make it a perfect spot for those looking to relax by the sea.
Additionally, the hotel's central location means that everything, from shopping to dining, is within easy reach without the need for a car. Superb facilities, including pools and spacious suites, further add to the comfort and enjoyment of the guests. The friendly and helpful staff, combined with the excellent location, complete the appeal of Aqualuz Troia Rio, ensuring a memorable stay in this charming coastal destination.
Breakfast
Guests also note the friendly and organized breakfast service with some mentioning that the breakfast was in line with Portuguese standards and well-organized in terms of safety measures. The availability of products is usually sufficient and the breakfast is frequently described as rich, delicious and meeting expectations.
However, not all experiences are uniformly positive. Several guests report issues such as long queues, limited seating and a lack of variety, especially for those staying multiple days. Some also criticize the quality of the food, describing it as basic or low-quality and note the absence of specific items like vegetables. Instances of disorganization and delays are mentioned with some experiencing chaotic and crowded conditions.
Despite these drawbacks, the general consensus leans towards a favorable evaluation of the breakfast, leaving many guests satisfied with their start to the day at the hotel.
Dinner
Alternatively, the Italian restaurant within the hotel has received some positive remarks, particularly for its takeaway pizzas, though it too faces criticism for being expensive and offering limited choices. Additionally, the restaurant is small, leading to long waiting times, making reservations a necessity.
On the brighter side, there are mentions of good quality and variety in the breakfast buffet and some guests found the dinner services to be well-organized with decent entertainment activities suggested. For families dining with young children, the options are notably limited with few affordable meal choices.
Overall, while the dining options at Aqualuz Troia Rio include some commendable elements, the general consensus points to a need for significant improvement in both variety and value for money.
Rooms
However, these positive aspects are often overshadowed by numerous remarks about the need for remodeling and maintenance. Many rooms appear outdated and deteriorated with issues ranging from broken furniture and worn-out bathroom fixtures to stained sheets and dusty furniture. Guests have reported problems with their room amenities, including non-functional appliances and cleanliness not up to the mark. Specific complaints include broken latches on windows, the lack of room readiness upon check-in and poor quality room cleaning services.
While some guests enjoyed their stay thanks to the excellent views and spacious accommodations, there is a consistent call for urgent updates and better maintenance. The notable discrepancy between the advertised room photos and the actual state of the rooms also led to disappointments among many guests.
In conclusion, while Aqualuz Troia Rio offers the potential for a pleasant stay with its large, comfortable rooms and stunning ocean views, significant improvements in maintenance and room quality are necessary to meet the expectations of its visitors.
Beds
The pillows didn't escape criticism either, receiving frequent mentions for their discomfort and poor quality. Reports of broken beds, worn-out springs and narrow sleeping arrangements further describe the condition of the bedding. On the positive side, some guests praised the comfort of the sofa beds and the overall spaciousness and division of the rooms. Nevertheless, the prevalent sentiment suggests that the mattresses and pillows are in dire need of an upgrade to better match the expectations set by the hotel's pricing and otherwise appealing amenities.
Cleanliness
However, several guests highlighted significant issues in other aspects. Common complaints include insufficient room cleaning with many areas such as floors, walls and cupboards needing more attention. Additionally, numerous guests reported hygiene problems like dirty sheets, unclean bathrooms and visible dust in rooms and public areas. Some noted unpleasant smells, both in bathrooms and other parts of the hotel, contributing to an overall perception of inadequate cleanliness.
Maintenance also seems to be a recurring issue with mentions of outdated and worn-out rooms, a dirty and poorly maintained pool area and general degradation of common spaces. There were also reports of specific incidents like sand accumulation in the baby pool, rusty grills, dirty pool decks and unclean dishes both in rooms and around the pool bar.
Thus, while the hotel shows promise in some areas of cleanliness and organization, there is considerable room for improvement to meet guests' expectations fully.
Staff
However, some reviews mention issues such as a lack of experience among certain staff members and occasional organizational shortcomings. There are a few reports of slow service and unmotivated employees, which seem to contrast with the general sentiment of goodwill towards the staff.
Instances of inefficiency and inadequate training are noted, especially in roles like the pool bar and front desk. Despite these occasional setbacks, the overall impression remains positive with many guests appreciating the warm and welcoming atmosphere fostered by the staff. The hotel management might benefit from addressing the training and staffing concerns to ensure a consistently high standard of service that matches the hotel's four-star rating.
Wi-Fi
Pool
The heated pools have been praised for their pleasant water temperature, making them suitable for children and families. The pool areas are noted to be clean and attractive and the pool bar adds a nice touch, although some guests have suggested improvements in its service and variety.
However, the indoor pool has received mixed feedback. Some guests have described it as needing maintenance and lacking proper heating at times, which can detract from the experience. Concerns about cleanliness and upkeep were also pointed out for both the indoor and outdoor pools with suggestions for urgent maintenance on the pool decks and some signs of decay in certain areas.
The common areas around the pool are generally clean, though there are occasional remarks about overcrowding and limited availability of sun loungers. Despite these points, the overall pool experience at Aqualuz Troia Rio by The Editory remains positive for most guests, offering a relaxing and enjoyable environment, particularly with the beautiful outdoor setting and well-managed facilities.
Beach
Parking
4 Star
The staff and service levels have also been criticized for inexperience and disorganization with specific references to the inadequate handling of COVID-19 safety measures during breakfast. Furthermore, many feel that the hotel is overpriced considering the quality and amenities available with some suggesting it is more suited to a two or three-star classification.
On the positive side, the pool bar service and light meals have been acknowledged, but overall, it seems the hotel struggles to meet the expectations and standards of a four-star hotel as perceived by the guests.
Accessible
However, there are some notable areas requiring improvement concerning accessibility. The hotel has been criticized for not being fully accessible for those with wheelchairs, mobility aids or pushchairs. While stairs are accessible, there are no clearly indicated accessible areas throughout the property. The indoor pool deck also needs better cleaning and maintenance and the swimming pool itself is not very accessible. Additionally, the hotel was noted as not being well-prepared to accommodate guests with mobility reductions.
Heated Pool
Outdoor Pool
While the overall impression is positive, there are a few comments indicating room for improvement, such as mold and the need for some fixes on the pool floor. Despite this, the outdoor pool area remains a good, pleasant spot for leisure and the availability of sunbeds adds to the convenience. The fantastic pools at Aqualuz Troia Rio contribute significantly to guests' enjoyment of their stay.
Indoor Pool
However, many guests felt that the indoor pool area desperately needs attention. Issues such as sand accumulation, a greenish deck and overall poor maintenance have been noted. Cleanliness is a recurring concern with mentions of dirty water and a baby pool requiring better upkeep. There are also complaints about non-functional equipment and on several occasions, the Jacuzzi and pool amenities were found lacking.
Furthermore, some guests were displeased with the additional charge for using the indoor pool and reported inconsistencies in temperature control. The need for a thorough remodeling and enhanced maintenance is evident from the numerous comments, suggesting that the indoor pool, although having good potential, isn't meeting expectations at present. Guests have expressed a desire for better communication regarding access and the operational status of the indoor pool facilities.
Luxury
Beachfront
Yes, Aqualuz Troia Rio by The Editory has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.
No, a spa isn't available at Aqualuz Troia Rio by The Editory.
No, Aqualuz Troia Rio by The Editory doesn't allow dogs.
Yes, parking facilities are available at Aqualuz Troia Rio by The Editory.
No, Aqualuz Troia Rio by The Editory doesn't have a gym.
Location Show Map
More Options
