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Summary of reviewsHotel Faraon in Trpanj is often praised for its exceptional location, earning high marks for being situated right on the Adriatic Sea beach. This 3-star hotel provides immediate beach access which is ideal for beach lovers. Guests appreciate the proximity to local restaurants, the ferry and the promenade, all of which augment the hotel's charm. The surrounding landscape, including views of the Adriatic Sea, offers a serene and beautiful environment, making it a great base for exploring nearby areas such as the Pelješac Peninsula, Mljet, Korčula and Dubrovnik. Despite its age and some outdated amenities, the hotel's location, splendid views, friendly staff and delicious food frequently compensate for these shortcomings.
In terms of dining, the breakfast experience elicits a range of opinions. Many guests are pleased with the extensive and versatile breakfast buffet, often described as delightful with a wide variety of delicious options, including gluten-free choices. However, some guests feel that the breakfast lacks variety, citing repetitive selections and limited fruit options. Dinner follows a similar pattern with positive feedback on the variety, freshness and taste of the food, particularly the buffet. Still, some guests experience monotony with repetitive dishes and occasional issues with food quality and limited selection.
The rooms at Hotel Faraon offer stunning sea views and are kept clean with daily housekeeping services. Yet, the age of the hotel is reflected in the outdated furnishings and decor. Some guests find the rooms small and cramped with missing amenities like a kettle, fridge or safe. Structural issues such as malfunctioning air conditioning units and worn patio doors are also noted. Furthermore, there's criticism about cleanliness in specific areas, including stained bathrooms and occasional infestations, indicating a need for renovation and better maintenance.
Cleanliness around the hotel is generally praised with mentions of tidy environments, clean bed linens and regular towel changes. However, there are notable critiques about dirty plates and glasses, spotted carpets, mold in bathrooms and days without cleaning service. These inconsistencies suggest a need for more rigorous cleaning routines.
The staff at Hotel Faraon significantly enhance the guest experience with numerous positive comments about their friendliness, helpfulness and professionalism. The reception team, in particular, is frequently commended for their polite and efficient service, while the restaurant staff also receive praise. Multilingual abilities among the staff further improve guest interactions, contributing to their overall satisfaction.
The hotel's WiFi service, however, is a major drawback with many reviews highlighting weak, unreliable and slow connections. Efforts to improve the service have not yet met guest expectations, making this a key area needing improvement.
The pool area receives predominantly positive feedback for its cleanliness and maintenance. The pool is noted as roomy and inviting with ample sun loungers and easy access to an all-inclusive bar. Although some minor issues such as loose tiles and early closure times are mentioned, the pool remains a notable feature.
Hotel Faraon's beach location is greatly appreciated with guests enjoying the clean, well-maintained shoreline. However, the presence of stones and pebbles is seen as a minor inconvenience and beach beds are only included in the all-inclusive package.
Parking at the hotel presents challenges with free spaces often being a considerable distance away and limited paid parking at the hotel sometimes unavailable. These conditions can be inconvenient, particularly for those with heavy luggage.
Finally, the hotel is popular among families due to its prime beach location and variety of food and drinks. Accommodating staff further enhance the experience for families, though there are noted drawbacks such as the lack of kid-friendly activities and the presence of many stairs, which can be inconvenient for frequent navigation.
Overall, Hotel Faraon offers a pleasant beachside retreat with significant strengths in location, staff service and dining options. Improvements in room quality, WiFi reliability and certain aspects of cleanliness would further elevate the guest experience.
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