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Hermes Club Hotel - Ultra All Inclusive

Tsarevo , North Area (Show on Map)

8.5

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHermes Club Hotel - Ultra All Inclusive in Tsarevo is widely praised for its prime location, offering easy access to both the beach and city center which makes it ideal for beach lovers and families seeking a relaxing environment. The hotel’s enviable position near local attractions and amenities further enhances the experience for visitors of all ages.

The all-inclusive dining program provides decent and diverse food options with guests particularly enjoying the consistently available main courses during lunch and dinner. However, some guests felt that the food could be more flavorful and varied. Despite mixed opinions, the overall dining experience remains satisfying.

Accommodation at Hermes Club Hotel is generally well-received with rooms described as spacious, clean and well-maintained. Regular towel and bedding changes contribute to a comfortable stay. Although there are occasional reports of cramped spaces, non-functional air conditioning and the need for better internet connectivity, most guests find the rooms satisfactory and adequate for storage.

Cleanliness stands out as a strong point with many guests applauding the hotel for its exceptional daily cleaning services in both rooms and communal areas. While minor issues such as stained bedsheets or towels have been noted, the overall sentiment towards the hotel's cleanliness remains highly positive.

The hotel staff receives significant accolades for their friendliness and helpfulness, contributing to a warm and welcoming atmosphere. Despite occasional language barriers and some professionalism issues, the staff's overall responsiveness and cheerful demeanor leave a lasting positive impression on guests. Special praise is often given to the animators and kitchen staff for enhancing the experience.

Pool facilities, including well-maintained large pools and paddling pools, are a highlight, earning praise for their variety and quality. Despite some concerns about pool capacity, the swimming options are a delightful feature for families and individual guests alike.

In summary, Hermes Club Hotel - Ultra All Inclusive offers a well-rounded experience with its excellent location, commendable cleanliness, friendly staff and enjoyable pool facilities. While there is room for improvement in areas such as room maintenance and food variety, the hotel delivers a pleasant and memorable stay for its guests.
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Categories

Hotel with All Inclusive Packages

Luxury Hotel

Family Friendly Hotel

Hotel with Swimming Pool

Outdoor Pool

Hotel with Free Wi-Fi

Business Hotel

Hotel with Gym

4-Star Hotel

Hotel with Outdoor Pool

Room Types

Budget Twin Room This air-conditioned twin room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony. The unit offers 2 beds.

Standard Twin Room (2+1) This air-conditioned twin room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony. The unit offers 2 beds.

One-Bedroom Apartment Guests can make meals in the kitchenette that is equipped with a refrigerator, kitchenware, a microwave and an electric kettle. This air-conditioned apartment includes a flat-screen TV with cable channels, a private bathroom as well as a balcony. The unit offers 3 beds.

About Hermes Club Hotel - Ultra All Inclusive

License: Ц2-ЕЦШ-4ЗШ-Б1

Guest Reviews

8.5

Very Good

Location

Hermes Club Hotel - Ultra All Inclusive boasts an enviable and convenient location, perfect for both relaxation and leisure. Nestled right next to the beach in Tsarevo, it offers guests immediate access to the sandy shores, providing an ideal setting for beach lovers. The hotel is also centrally located, making it a short stroll to the city center, which is advantageous for those keen on exploring local attractions and amenities.

Families, in particular, will find this hotel a wonderful choice due to its beautiful bay and quieter surroundings, ensuring a pleasant stay. The close proximity to both the sea and city center underscores the hotel's appeal, allowing guests to effortlessly enjoy the best of Tsarevo’s seaside and urban charms. Overall, the prime location of Hermes Club Hotel stands out as one of its greatest features, promising a great experience for visitors of all ages.

Dinner

Hermes Club Hotel offers lunch and dinner divided into two convenient time slots, catering to different schedules. The dinner service consistently provides a main course featuring 3-4 dish varieties. Despite being described as always at maximum availability, opinions on the quality and variety of food are mixed with some guests finding the dishes less flavorful and lacking in options. While certain details have room for improvement, the overall dining experience is well-rounded.

Rooms

Hermes Club Hotel - Ultra All Inclusive offers a range of rooms, most often described as spacious and well-furnished. Guests appreciate the cleanliness and regular maintenance with towels changed every two days or as needed and bedding refreshed without prompt if dirty. However, some rooms, particularly those described as narrow or cramped, do not meet all visitors' expectations for space.

While cleaning is generally consistent, a few reviews noted areas where it could improve, especially in bathrooms. Additionally, some rooms have occasional issues such as non-functional or leaking air conditioning systems, moldy curtains and a lack of internet connectivity. Balconies and bathrooms could also use some refreshing to elevate the overall experience.

Despite these occasional drawbacks, many visitors find the rooms satisfactory with enough cabinets and wardrobes for storage and a fair level of comfort offered.

Cleanliness

Hermes Club Hotel - Ultra All Inclusive receives generally positive feedback regarding its cleanliness with many guests praising the overall cleanliness as exceptional and on point. Visitors often describe the hotel as clean, noting that the rooms and communal areas are well-maintained. Clean sheets are changed every few days, adding to the comfort of the stay. Despite some reviews pointing out areas for improvement, such as room cleanliness and specific incidents of stained bedsheets and towels, the majority highlight the hotel's excellent daily cleaning services. While recognizing some minor issues, the overall sentiment towards cleanliness at Hermes Club Hotel leans towards positive.

Staff

The reviews for 'Hermes Club Hotel - Ultra All Inclusive' shed light on a highly accommodating and cheerful staff that consistently receives praise for their friendliness and willingness to assist. Many guests appreciated the excellent communication despite occasional language barriers, highlighting the professionalism and responsiveness of the receptionists. The hotel staff, including waiters, bartenders and maids, are frequently described as smiling, kind and polite, adding to a positive overall experience.

However, there are mentions of some staff members lacking professionalism and a few instances of language difficulties, particularly with mostly foreign staff who struggled with English. Despite this, the staff remains largely accommodating with a notable effort to ensure guests feel welcome. Special appreciation was given to the animators and kitchen staff for their exceptional contributions.

While there were isolated complaints about service issues, such as unaddressed maintenance requests and challenges with English communication, the general sentiment remains overwhelmingly positive. Guests left feeling satisfied with the excellent service and genuine warmth of the hotel staff, epitomizing hospitality at Hermes Club Hotel.

Pool

Hermes Club Hotel - Ultra All Inclusive boasts multiple clean and well-maintained pools, including two large pools and two paddling pools, ensuring options for both adults and children. Guests consistently praise the variety and quality of the pool areas and water slides, describing them as amazing. Despite the abundance of swimming options, some guests noted that the pools might not always suffice for the hotel's capacity. Overall, the pool facilities are a highlight, offering a pleasant experience for families and individuals alike.

All-Inclusive Packages

Hermes Club Hotel offers an ultra all-inclusive experience that has received generally positive feedback from guests. The all-inclusive program is decent, providing guests with diverse and delicious food options. Despite some repetition in the buffet over several days and a few comparisons suggesting less variety than other hotels, the quality of the food remains high with fresh, tasty and fast-served meals. However, it's worth noting that not everything was included in the ultra all-inclusive package, leading to additional charges for some items at the bar. While primarily catering to a Czech-speaking clientele, the hotel is still a notable option for those staying in Bulgaria.

Yes, Hermes Club Hotel - Ultra All Inclusive has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at Hermes Club Hotel - Ultra All Inclusive.

No, Hermes Club Hotel - Ultra All Inclusive doesn't allow dogs.

No, parking facilities aren't available at Hermes Club Hotel - Ultra All Inclusive.

Yes, Hermes Club Hotel - Ultra All Inclusive has a gym.

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