Terme Tuhelj Hotel Well
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Summary of reviewsTerme Tuhelj Hotel Well offers a picturesque and tranquil retreat nestled in beautiful and peaceful surroundings near Zagreb, complemented by stunning views of the mountains and countryside. Its convenient location near notable places and hiking and cycling trails makes it ideal for nature enthusiasts and those looking to explore the area, though a car is recommended for ease of navigation.
Guests have praised the excellent and varied breakfast buffet with a wide selection catering to different tastes and nationalities. The quality of food, use of local produce and friendly, accommodating staff contribute to a highly positive dining experience. Dinner, although receiving mixed reviews, is generally well-regarded for its variety, quality and value, particularly when drinks are included. The option to dine at the nearby Dvorac Mihanović offers an additional gourmet experience.
The hotel's rooms are described as spacious, modern, clean and comfortable with guests appreciating the amenities and upgraded accommodations. However, some guests noted issues such as warmth, aging equipment and occasional minor cleanliness concerns. Despite these, the overall comfort and cleanliness significantly enhance the stay.
Cleanliness is a standout feature at Terme Tuhelj Hotel Well with guests noting the well-maintained rooms and facilities, including the pool and sauna areas. The hardworking maids and friendly staff contribute to the hotel's high standard of hygiene.
The hotel staff is frequently commended for their friendliness, professionalism and attentiveness with many guests highlighting exceptional service and a welcoming atmosphere.
The free Wi-Fi is generally reliable and strong, although some areas face connectivity issues. The spa experience at the hotel is highly praised for its variety of wellness facilities, excellent massages, professional treatments and cleanliness, despite a few areas needing improvement.
The gym is well-equipped and well-maintained, providing a good fitness environment for health-conscious travelers. The pool area, while modern and enjoyable, can sometimes feel crowded and the enforcement of rules could be improved for a better guest experience.
Parking options are convenient with both free and paid choices available. However, some guests found the distance to the reception a bit far and the lack of trolleys made luggage transport less convenient.
Finally, the hotel is highly recommended for families due to the wide range of children's activities, family-friendly atmosphere and special entertainment for kids, making it an ideal destination for family vacations.
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Guests have praised the excellent and varied breakfast buffet with a wide selection catering to different tastes and nationalities. The quality of food, use of local produce and friendly, accommodating staff contribute to a highly positive dining experience. Dinner, although receiving mixed reviews, is generally well-regarded for its variety, quality and value, particularly when drinks are included. The option to dine at the nearby Dvorac Mihanović offers an additional gourmet experience.
The hotel's rooms are described as spacious, modern, clean and comfortable with guests appreciating the amenities and upgraded accommodations. However, some guests noted issues such as warmth, aging equipment and occasional minor cleanliness concerns. Despite these, the overall comfort and cleanliness significantly enhance the stay.
Cleanliness is a standout feature at Terme Tuhelj Hotel Well with guests noting the well-maintained rooms and facilities, including the pool and sauna areas. The hardworking maids and friendly staff contribute to the hotel's high standard of hygiene.
The hotel staff is frequently commended for their friendliness, professionalism and attentiveness with many guests highlighting exceptional service and a welcoming atmosphere.
The free Wi-Fi is generally reliable and strong, although some areas face connectivity issues. The spa experience at the hotel is highly praised for its variety of wellness facilities, excellent massages, professional treatments and cleanliness, despite a few areas needing improvement.
The gym is well-equipped and well-maintained, providing a good fitness environment for health-conscious travelers. The pool area, while modern and enjoyable, can sometimes feel crowded and the enforcement of rules could be improved for a better guest experience.
Parking options are convenient with both free and paid choices available. However, some guests found the distance to the reception a bit far and the lack of trolleys made luggage transport less convenient.
Finally, the hotel is highly recommended for families due to the wide range of children's activities, family-friendly atmosphere and special entertainment for kids, making it an ideal destination for family vacations.
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Guest Reviews
Terme Tuhelj Hotel Well is nestled in an absolutely beautiful and peaceful location, offering breathtaking views of the mountains and countryside. Positioned conveniently near Zagreb, the hotel is perfectly settled into its green surroundings, providing a serene and picturesque environment. The area around the hotel is fabulous with beautiful nature and accessible infrastructure featuring many hiking and cycling trails. Despite some nearby construction work, the hotel integrates seamlessly into the countryside scenery, creating a tranquil atmosphere for guests.
The location is ideal for excursions to notable places like Varaždin, Krapina, Gornja Stubica, Trakošćan and Kumrovec. It's also a perfect stop on the way from the sea. The hotel’s connection to the thermal baths through an internal tunnel adds to its convenience, making it a modern and well-organized facility.
For guests seeking a peaceful retreat with excellent amenities and easy access to outdoor activities, Terme Tuhelj Hotel Well offers a superb destination. However, a car is recommended for navigation, as the location can be challenging to find otherwise.
The breakfast at Terme Tuhelj Hotel Well receives high praise from guests. Many comment on the wide selection and variety of dishes available, catering to different nationalities and tastes with something for everyone. The buffet style allows for an abundance of choices, ensuring guests can enjoy a diverse range of foods. The quality is consistently described as excellent and delicious with many noting the rich and plentiful options. Guests appreciated the local produce and specialties, adding a touch of regional flavor to their meals. Friendly and helpful staff enhance the dining experience, even extending their support beyond check out. Some guests mentioned a desire for more fruit and vegetables or condiments like mustard, ketchup and mayonnaise, but these points were minor compared to the overwhelming positive feedback. Overall, the breakfast at the hotel met and often exceeded expectations, leaving guests satisfied and ready to start their day.
Terme Tuhelj Hotel Well offers a dining experience that has received mixed feedback from guests, though the majority of reviews highlight many positive aspects. The abundance and variety of food is frequently praised with buffet-style breakfast, lunch and dinner catering to a wide array of tastes and nationalities. The gastronomic options are largely described as excellent, diverse and delectable with terms like "plentiful and delicious," "wide selection," and "good food selections" recurring throughout the reviews.
Guests found the dinner to be particularly impressive, mentioning that it was "fantastic" and "highly enjoyable" with a "great selection of food." The diverse cuisine and good value for money were noted as commendable. Some reviews specifically highlighted specific dishes, such as Parma ham and delicate cheeses, adding to the overall satisfaction. Additionally, the inclusion of drinks such as wine and beer on certain nights was a pleasant surprise for many.
However, there were also mentions of shortcomings. A few guests found the food to be average or satisfactory and occasionally cold. Some suggested more variety in the dinner menu and a few felt that the cost of dinner was high given the absence of free drinks. Despite these critiques, the service, staff friendliness and quality of food within the restaurant areas were overall well-received.
For those seeking an elevated dining experience, the nearby Dvorac Mihanović was recommended, offering an excellent dinner at an acceptable surcharge.
Overall, the dining experience at Terme Tuhelj Hotel Well is characterized by a generally high standard of food quality, variety and an accommodating service, contributing positively to the guests' stays.
Terme Tuhelj Hotel Well features rooms that are generally well-maintained, spacious and clean, offering a comfortable stay for guests. Many guests appreciated the modern furnishings, cleanliness and the overall quality of the accommodations. The hotel's rooms are often described as large and tidy with new facilities, making the stay pleasant and satisfactory.
Several guests noted delightful aspects such as the exceptionally clean and comfortable rooms with some enjoying free upgrades to premium rooms which come with large, doorless showers and comfortable beds. The balconies also received praise for providing nice views, although privacy can be an issue as some balconies are connected.
A few reviews mentioned some downsides like the warmth of the rooms with some guests finding them a bit too hot for comfortable sleep. Issues such as aging equipment, small room sizes and minor flaws in the bathrooms were pointed out. Some guests felt that the rooms in the older part of the hotel were worn and needed renovations. The lack of room service and occasional cleanliness issues like stains or hair on the linens were also noted.
Overall, while there are areas for improvement, particularly in the older sections of the hotel and with certain amenities, most guests found the rooms at Terme Tuhelj Hotel Well to be a good blend of comfort, cleanliness and modern amenities suitable for a relaxing stay. The friendly and helpful staff further enhanced the positive experience for many visitors.
Bed comfort at Terme Tuhelj Hotel Well garners mixed reviews. Many guests appreciate the especially comfortable beds and pillows, highlighting them as a standout feature. However, the beds in the premium rooms are not traditional French beds, which can be inconvenient for couples due to the configuration of two smaller beds pushed together. Some guests found the mattresses to be too soft or too firm, leading to discomfort. Issues such as broken lights next to nightstands and an insufficient number of pillows were also noted. Nonetheless, the overall impression suggests that while the beds can be hit or miss, many guests still find them to be quite comfortable.
Terme Tuhelj Hotel Well receives high marks for cleanliness, consistently described as clean, tidy and well-maintained. The rooms are regularly praised for being clean, comfortable and spacious with many guests specifically mentioning the cleanliness of the pool and sauna areas. The hardworking maids receive commendation for their efforts in maintaining a high level of hygiene throughout the hotel, including the rooms and facilities.
Even though there are occasional minor complaints about cleanliness in certain areas, the overall impression remains positive with many guests highlighting the excellent cleaning services and friendly staff. The hotel is characterized by its well-kept facilities and clean, comfortable accommodations, making it a pleasant stay for visitors.
At Terme Tuhelj Hotel Well, guests frequently remark on their positive experiences with the hotel staff. The overwhelming sentiment is one of friendliness and professionalism with many guests appreciating the courteous and helpful nature of the team. Employees across the board, including receptionists, housekeepers and staff at the restaurant and spa, earn high praise for their attentiveness and warm welcomes.
Particular mention is often made of specific staff members, highlighting their exceptional service and willingness to go above and beyond, such as accommodating special requests and providing upgrades when necessary. The staff is also noted for their efficiency and adherence to COVID-19 safety measures, ensuring a safe and smooth stay for all visitors.
Despite occasional mentions of less favorable interactions with some guests noting indifferent service from certain waitstaff, the general consensus remains that the hotel's team is a standout feature. Their dedication to providing excellent service and ensuring guests feel valued and taken care of leaves a lasting positive impression.
Guests at Terme Tuhelj Hotel Well generally found the Wi-Fi to be reliable and strong within the hotel premises. Several reviews highlighted the good and strong Wi-Fi signal, particularly noting that the free service performed well. However, issues were reported in certain areas, such as the pool and some guest rooms, where the internet connection was either poor, slow or entirely unavailable. Some guests also mentioned difficulties in obtaining the Wi-Fi password. Despite these shortcomings, the overall impression was that the Wi-Fi met expectations in most parts of the hotel.
Terme Tuhelj Hotel Well boasts a commendable spa experience, characterized by an extensive array of wellness facilities. Guests repeatedly highlight the great variety of saunas, including a panoramic sauna that offers impressive views, making the experience more immersive. The healing water in the indoor thermal pools is particularly appreciated, enhancing the therapeutic benefits of a visit.
The spa services are consistently praised with many guests noting the excellent massages performed by a highly skilled staff. The wide selection of quality massages and professional wellness treatments round out the top-notch offerings. The overall cleanliness of the wellness areas, including the saunas, adds to the comfort and satisfaction of the visitors.
Pricing for spa treatments is generally found to be reasonable, contributing to the value of the experience. The beautiful architecture and awesome vibe of the spa center make it not just a place for relaxation but also a visually pleasant retreat. Despite some facilities being temporarily closed due to the pandemic, guests still find the available amenities worthwhile and definitely recommend a visit.
Minor drawbacks include the wellness area feeling outdated and very dark in some parts. Additionally, the sauna world is not inclusive in the basic price and there is a lack of entertainment and guidance in the sauna area. Nevertheless, the majority of the feedback points to a very enjoyable and relaxing spa holiday with many noting that they had a great time and would happily return. Overall, the spa at Terme Tuhelj Hotel Well is a solid choice for those seeking a comprehensive and rejuvenating wellness experience.
Terme Tuhelj Hotel Well boasts a gym that has garnered positive feedback from many guests. Described as well-equipped and well-maintained, the gym facilities stand out with several visitors noting that the facilities exceeded their expectations. Guests have particularly enjoyed using the gym, which complements the hotel's very good spa services. Despite a few mentions of inconsistency and occasional maintenance issues, the overall sentiment highlights a decent, well-equipped fitness environment perfect for health-conscious travelers.
The pool area at Terme Tuhelj Hotel Well garners a mixed but generally positive response from guests. Many appreciate the variety and cleanliness of the pools, noting that the children especially enjoy them, from the main pool to the numerous outdoor and indoor options. The pools are described as modern and sufficiently big and the temperature is often praised for being warm, especially the thermally heated and spa pools.
Guests have also enjoyed the facilities accompanying the pools, including the Olympic pool with excellent swimming conditions, poolside sunbeds and a bar offering services at the poolside.
However, there are some areas needing improvement. The pool area could use an update and parts of it are ready for renovation. A recurring issue is overcrowding, particularly during weekends, leading to complaints about water quality and an overall diminished experience. Additionally, no lifeguards are present which raises safety concerns and the enforcement of pool rules appears lax with reports of smoking and drinking.
To sum up, while the Terme Tuhelj Hotel Well offers a variety of well-maintained and enjoyable pools, addressing the overcrowding and rule enforcement could significantly enhance the experience for all guests.
Terme Tuhelj Hotel Well offers various parking options, both free and paid. Guests have highlighted the convenience of parking close to the hotel, mentioning that free parking spots are readily available nearby. However, garage parking incurs an extra fee of about 10 Euros or 40 kn per night, which some guests found less favorable. The underground garage provides security but lacks charging stations for electric vehicles. Additionally, a few guests noted that the distance from the parking area to the reception was somewhat far and the absence of trolleys made luggage transportation a bit inconvenient. Nevertheless, the availability of different parking options caters to different needs and preferences, adding to the hotel's overall convenience.
Terme Tuhelj Hotel Well is an ideal destination for families, offering a fantastic array of activities and facilities tailored for children. The hotel boasts a delightful family atmosphere, making it a great choice for family vacations. Numerous attractions and children's facilities, including pools that are perfect for kids, ensure that young guests remain entertained and engaged throughout their stay. The nightly live entertainment, including special segments for kids, adds to the overall enjoyable experience.
Parents and grandparents alike appreciate the variety of activities available, making it a great spot for multi-generational trips. The family-friendly environment extends to every corner of the hotel, from the lively lobby bar to the child-centric pools. Many families have highlighted how much their children loved the pool area and other kid-friendly amenities.
While the abundance of families and children can make the environment lively and sometimes noisy, it ultimately contributes to the overall ambiance that many guests find appealing. Given the array of kid-friendly features and the overall family-friendly atmosphere, Terme Tuhelj Hotel Well comes highly recommended for families seeking a fun and engaging retreat.
Terme Tuhelj Hotel Well offers a modern facility that largely justifies its four-star rating, providing guests with a commendable overall experience. Many visitors appreciated the great food and consistent full service, highlighting the hotel’s dedication to maintaining high standards. The hotel’s cleanliness, especially in the sanitary facilities and pool areas, is noted as above average with meticulous attention to detail ensuring a pristine environment. However, some guests felt that the hotel fell short of a true four-star experience, finding the promotion somewhat misleading compared to their expectations and experiences at other four-star establishments. Despite these mixed reviews, the hotel delivers a generally positive experience for most of its guests.
Terme Tuhelj Hotel Well offers a comprehensive all-inclusive experience, ensuring a seamless stay where everything is thoughtfully provided. Guests have praised the hotel for its exceptional services and amenities, which include room usage, spa treatments and a sauna park. The inclusive package covers meals such as dinner, which guests found excellent and plentiful and an all-inclusive breakfast. Drinks are included during dinner, adding to the convenience. Entertainment options are also part of the package, making for a complete and satisfying stay overall. Notably, the hotel used to include drinks in the all-inclusive package but no longer does and free Wi-Fi in rooms is not included. Despite these minor points, the all-inclusive service is well-regarded, contributing to an excellent and enjoyable experience.
The outdoor pool area at Terme Tuhelj Hotel Well offers a spacious and well-maintained setting. The complex features heated pools equipped with outdoor loungers, making it a comfortable experience even in winter. Guests appreciate the warm and mild water temperatures. However, some mention that the water clarity could be improved. Children can enjoy the pools as toys are permitted in the area. While most reviews highlight positive aspects, a few visitors noted that on occasion, the outdoor pools can be cold. Overall, the modern pool facilities contribute to a pleasant stay.
The indoor pool area at Terme Tuhelj Hotel Well offers a beautiful and spacious environment for both kids and adults, providing access until midnight. Despite the occasional presence of huge crowds and noise, the variety of pools ensures ample space. While some guests noted colder water and dirt in the warmer pools, the overall feedback highlights the attractiveness and convenience of the indoor pool facilities.
Terme Tuhelj Hotel Well offers a setting that many guests have described as perfect for a romantic getaway. The ambiance is particularly suited for couples seeking a romantic retreat or a spa weekend together. Visitors have enjoyed a romantic holiday here, often highlighting the overall romantic experience as a memorable aspect of their stay. However, it's worth noting that some guests found the environment less than ideal due to crowding and mentioned a lack of special romantic activities. A few reviews even mentioned that the experience felt more like a horror movie, indicating some mixed reactions. Despite these concerns, the general consensus points to Terme Tuhelj Hotel Well being a favorable option for a romantic escape.
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Location
The location is ideal for excursions to notable places like Varaždin, Krapina, Gornja Stubica, Trakošćan and Kumrovec. It's also a perfect stop on the way from the sea. The hotel’s connection to the thermal baths through an internal tunnel adds to its convenience, making it a modern and well-organized facility.
For guests seeking a peaceful retreat with excellent amenities and easy access to outdoor activities, Terme Tuhelj Hotel Well offers a superb destination. However, a car is recommended for navigation, as the location can be challenging to find otherwise.
Breakfast
Dinner
Guests found the dinner to be particularly impressive, mentioning that it was "fantastic" and "highly enjoyable" with a "great selection of food." The diverse cuisine and good value for money were noted as commendable. Some reviews specifically highlighted specific dishes, such as Parma ham and delicate cheeses, adding to the overall satisfaction. Additionally, the inclusion of drinks such as wine and beer on certain nights was a pleasant surprise for many.
However, there were also mentions of shortcomings. A few guests found the food to be average or satisfactory and occasionally cold. Some suggested more variety in the dinner menu and a few felt that the cost of dinner was high given the absence of free drinks. Despite these critiques, the service, staff friendliness and quality of food within the restaurant areas were overall well-received.
For those seeking an elevated dining experience, the nearby Dvorac Mihanović was recommended, offering an excellent dinner at an acceptable surcharge.
Overall, the dining experience at Terme Tuhelj Hotel Well is characterized by a generally high standard of food quality, variety and an accommodating service, contributing positively to the guests' stays.
Rooms
Several guests noted delightful aspects such as the exceptionally clean and comfortable rooms with some enjoying free upgrades to premium rooms which come with large, doorless showers and comfortable beds. The balconies also received praise for providing nice views, although privacy can be an issue as some balconies are connected.
A few reviews mentioned some downsides like the warmth of the rooms with some guests finding them a bit too hot for comfortable sleep. Issues such as aging equipment, small room sizes and minor flaws in the bathrooms were pointed out. Some guests felt that the rooms in the older part of the hotel were worn and needed renovations. The lack of room service and occasional cleanliness issues like stains or hair on the linens were also noted.
Overall, while there are areas for improvement, particularly in the older sections of the hotel and with certain amenities, most guests found the rooms at Terme Tuhelj Hotel Well to be a good blend of comfort, cleanliness and modern amenities suitable for a relaxing stay. The friendly and helpful staff further enhanced the positive experience for many visitors.
Beds
Cleanliness
Even though there are occasional minor complaints about cleanliness in certain areas, the overall impression remains positive with many guests highlighting the excellent cleaning services and friendly staff. The hotel is characterized by its well-kept facilities and clean, comfortable accommodations, making it a pleasant stay for visitors.
Staff
Particular mention is often made of specific staff members, highlighting their exceptional service and willingness to go above and beyond, such as accommodating special requests and providing upgrades when necessary. The staff is also noted for their efficiency and adherence to COVID-19 safety measures, ensuring a safe and smooth stay for all visitors.
Despite occasional mentions of less favorable interactions with some guests noting indifferent service from certain waitstaff, the general consensus remains that the hotel's team is a standout feature. Their dedication to providing excellent service and ensuring guests feel valued and taken care of leaves a lasting positive impression.
Wi-Fi
Spa
The spa services are consistently praised with many guests noting the excellent massages performed by a highly skilled staff. The wide selection of quality massages and professional wellness treatments round out the top-notch offerings. The overall cleanliness of the wellness areas, including the saunas, adds to the comfort and satisfaction of the visitors.
Pricing for spa treatments is generally found to be reasonable, contributing to the value of the experience. The beautiful architecture and awesome vibe of the spa center make it not just a place for relaxation but also a visually pleasant retreat. Despite some facilities being temporarily closed due to the pandemic, guests still find the available amenities worthwhile and definitely recommend a visit.
Minor drawbacks include the wellness area feeling outdated and very dark in some parts. Additionally, the sauna world is not inclusive in the basic price and there is a lack of entertainment and guidance in the sauna area. Nevertheless, the majority of the feedback points to a very enjoyable and relaxing spa holiday with many noting that they had a great time and would happily return. Overall, the spa at Terme Tuhelj Hotel Well is a solid choice for those seeking a comprehensive and rejuvenating wellness experience.
Gym
Pool
Guests have also enjoyed the facilities accompanying the pools, including the Olympic pool with excellent swimming conditions, poolside sunbeds and a bar offering services at the poolside.
However, there are some areas needing improvement. The pool area could use an update and parts of it are ready for renovation. A recurring issue is overcrowding, particularly during weekends, leading to complaints about water quality and an overall diminished experience. Additionally, no lifeguards are present which raises safety concerns and the enforcement of pool rules appears lax with reports of smoking and drinking.
To sum up, while the Terme Tuhelj Hotel Well offers a variety of well-maintained and enjoyable pools, addressing the overcrowding and rule enforcement could significantly enhance the experience for all guests.
Parking
Family
Parents and grandparents alike appreciate the variety of activities available, making it a great spot for multi-generational trips. The family-friendly environment extends to every corner of the hotel, from the lively lobby bar to the child-centric pools. Many families have highlighted how much their children loved the pool area and other kid-friendly amenities.
While the abundance of families and children can make the environment lively and sometimes noisy, it ultimately contributes to the overall ambiance that many guests find appealing. Given the array of kid-friendly features and the overall family-friendly atmosphere, Terme Tuhelj Hotel Well comes highly recommended for families seeking a fun and engaging retreat.
4 Star
All-Inclusive Packages
Outdoor Pool
Indoor Pool
Romantic
Yes, Terme Tuhelj Hotel Well has pool(s) that belong to one or more of the following categories: Indoor Pool, Pool Lap Lanes, Pool Water Slide, Outdoor Pool, Lazy River.
Yes, a spa is available at Terme Tuhelj Hotel Well.
Yes, Terme Tuhelj Hotel Well welcomes dogs.
Yes, parking facilities are available at Terme Tuhelj Hotel Well.
Yes, Terme Tuhelj Hotel Well has a gym.
Location Show Map
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