KARAVANSARAY Turkistan Harbour Hotel -FLYING THEATRE ACCESS
Turkistan43.29232200,
68.28472700,
Republic Of Kazakhstan, Turkestan Region Turkestan City, B. Sattarkhanov Avenue, Building 25a(Show on Map)
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Summary of reviewsKARAVANSARAY Turkistan Hotel - Free FLYING THEATRE Entrance is celebrated for its central location in Turkistan with guests praising its proximity to key attractions, shops and restaurants. The strategic positioning near the Mausoleum of Khodja Ahmed Yasawi and the Caravanserai Center adds to its allure, offering beautiful views and a vibrant surrounding area.
The breakfast offerings have received mixed reviews. Many guests laud the hearty and varied options including fruits, vegetables, pastries and made-to-order omelettes. However, some feel that the selection could be more extensive and improved to match a five-star standard.
Dinner at the hotel's restaurant is generally praised for its delicious and diverse cuisine, particularly the local dishes. The service, provided both in-room and at the restaurant, is appreciated, although some guests have noted slow service and high prices.
Rooms at the KARAVANSARAY Turkistan Hotel are highly praised for their spaciousness, cleanliness and modern amenities. Guests enjoy the elegant furnishings, comfortable beds, heated bathroom floors and stunning views from their balconies. Though there are occasional housekeeping issues, they do not significantly detract from the positive feedback.
Cleanliness is a strong point with the hotel frequently highlighted for its immaculate condition. The daily cleaning services and well-maintained environment contribute significantly to guest satisfaction.
The staff are consistently praised for their politeness, friendliness and attentiveness. Exceptional service is noted across various departments with particular mention of individuals who go above and beyond to enhance the guest experience.
The Wi-Fi service receives positive feedback for its good coverage and reliability, though there are occasional mentions of weak signals in certain areas.
The spa facilities are highly regarded for their luxury, cleanliness and array of services including Turkish baths, saunas and steam rooms. The inclusion of spa access in the accommodation price adds great value, despite some minor complaints about procedure availability and pricing.
The gym, while primarily equipped for strength training, is praised for its quality and cleanliness. However, the absence of a swimming pool is a notable downside with many guests expressing the desire for its inclusion to enhance the five-star experience.
Parking facilities are convenient and well-received, enhanced by the use of electric vehicles operated by helpful staff.
The hotel is highly recommended for families, offering spacious rooms, family-oriented amenities and complimentary entertainment such as the Altyn Samuryk Flying Theater and the Horse Show. The welcoming atmosphere and attentive staff contribute to a pleasant family stay.
Beds are frequently praised for their comfort with many guests appreciating the high-quality linens and the softness of the mattresses and pillows, ensuring a restful sleep environment.
In summary, KARAVANSARAY Turkistan Hotel delivers a luxurious and comfortable experience with notable strengths in location, staff service, cleanliness and room quality. While there are minor areas for improvement, the hotel consistently meets high expectations typical of a five-star establishment. Show more
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Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
Hotel for Yoga
5-Star Hotel
Room Types
Superior Room Land ViewProviding free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned double room provides a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 2 beds.
Superior Room Harbour ViewThe spacious double room offers air conditioning, soundproof walls, a balcony with lake views as well as a private bathroom featuring a bath. The unit offers 2 beds.
Duplex Suite Harbour View This spacious suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite provides a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as lake views. The unit offers 2 beds.
Queen Suite The spacious double room offers air conditioning, soundproof walls, a balcony with lake views as well as a private bathroom boasting a bath. The unit has 1 bed.
Royal SuiteThis spacious suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. In the well-fitted kitchen, guests will find a stovetop, kitchenware, an oven and a microwave. The air-conditioned suite provides a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as lake views. The unit offers 2 beds.
Superior Twin Land ViewProviding free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a bidet. The spacious twin room provides soundproof walls, a minibar, a tea and coffee maker, a flat-screen TV with satellite channels, as well as city views. The unit offers 3 beds.
Superior Twin Harbor ViewThe spacious twin room features soundproof walls, a minibar, a balcony with lake views as well as a private bathroom boasting a bath. The unit has 3 beds.
Guest Reviews
Location
Located in the heart of Turkistan, KARAVANSARAY Turkistan Hotel boasts a prime location that garners widespread praise from its guests. Conveniently situated near the city center and key attractions, including the Mausoleum of Khodja Ahmed Yasawi, the hotel offers an ideal base for exploring the area. Guests appreciate the close proximity to shops, restaurants and entertainment options, emphasizing that everything is within walking distance. Many highlight the beautiful views from the rooms, including vistas of the fountain and evening shows viewed directly from the hotel.
The location is further complemented by easy access to transport options and the attractions clustered around the Caravanserai Center. The hotel's integration into the surrounding vibrant area makes it a hub of activity and convenience. Guests frequently commend the perfect balance of hotel amenities and the bustling external environment, making KARAVANSARAY Turkistan a top choice for travelers seeking both comfort and accessibility in their stay.
Breakfast
The breakfast experience at KARAVANSARAY Turkistan Hotel has received a wide range of feedback from guests. Many reviews highlight the delicious and diverse offerings, praising the breakfast as filling, hearty and varied with options such as fruits, vegetables, pastries and made-to-order omelettes. Some guests were particularly impressed with the quality of the croissants and the excellent service of the breakfast staff.
Despite the praise, a significant number of reviews suggest that the breakfast could benefit from more variety, especially considering the hotel's 5-star rating. Some guests found the breakfast to be modest, meager or below the expected standard for a high-end hotel with comments on a limited selection and in some cases, failure to replenish items promptly. The coffee quality and lack of certain items like pastries for tea were also points of critique.
Overall, while many guests enjoyed a tasty and diverse breakfast, there is a clear indication that an expansion of the breakfast buffet choices could enhance the experience further.
Dinner
Guests at the KARAVANSARAY Turkistan Hotel have varied views on the dining experience with notable emphasis on the positives. The food is frequently described as delicious, amazing and diverse, especially highlighting the national cuisine. Guests have praised the competent and professional service provided by the staff, naming individuals like Balnur and Nihola for their exceptional attentiveness and hospitality.
The restaurant offers both room service and dine-in options with room service receiving particular appreciation for its quality and pleasing dishes. The breakfast buffet is widely lauded for its variety and taste, although some felt there could be more selection. Nearby dining options, such as the Sandyq restaurant, have also been recommended for their enjoyable meals.
However, not all feedback is glowing. Some guests found the dine-in dinner service slow and mentioned instances of unsatisfactory food quality, particularly for evening meals. Additionally, prices in the hotel restaurant are considered high by several reviewers and there are complaints about small portions and occasional oversalting.
Despite these occasional drawbacks, the overall dining experience at the KARAVANSARAY Turkistan Hotel is characterized by a combination of good service, delicious cuisine and a decent selection of both local and diverse dishes.
Rooms
The rooms at KARAVANSARAY Turkistan Hotel have garnered positive feedback for their spaciousness, cleanliness and modern amenities. Guests frequently highlight the well-equipped accommodations that include elegant furnishings, large comfortable beds with orthopedic pillows and luxurious bathroom facilities. Many rooms feature balconies with stunning views of the harbor, fountains or the pool, enhancing the overall stay experience. Reviewers appreciate the attention to detail in the room design and layout, including heated bathroom floors and a great selection of pillows to ensure comfort.
The ambiance and comfort levels of the rooms are repeatedly praised with several guests mentioning the rooms' cozy and stylish atmospheres. The presence of modern necessities such as minibars, safes, Wi-Fi, soft slippers and comfortable robes add to the convenience. Cleanliness is a consistent theme with many reviews noting the immaculate state of the rooms upon check-in.
The hotel also offers room upgrades, which numerous guests have found delightful, often resulting in better views or more luxurious accommodations. The management's effort to keep everything new and well-maintained is evident from the positive responses regarding the fresh and modern feel of the rooms.
However, there are a few mentions of minor issues such as occasional deficiencies in housekeeping, but these do not overshadow the overwhelmingly positive responses about the overall room quality. Many guests greatly appreciate the complimentary entrance to the Altyn Samuryk Flying Theater included in the room rate, adding value to their stay.
In summary, the rooms at KARAVANSARAY Turkistan Hotel provide a luxurious, comfortable and aesthetically pleasing environment, making it a highly recommended place to stay.
Beds
The beds at the KARAVANSARAY Turkistan Hotel receive overwhelmingly positive feedback from guests. The prevalent sentiment is that the beds are incredibly comfortable with many guests particularly noting the softness of the mattresses and pillows. The bedding and linens are highlighted as being of high quality, pristine and regularly changed. Guests appreciate the modern, clean appearance of the beds with some describing the mattresses as the deepest they have seen. There are a few mentions of discomfort with the double beds, primarily due to their construction from two parts, but these are exceptions rather than the rule. Overall, the hotel provides a cozy and restful sleeping experience with many guests describing the beds as excellent or like sleeping on a cloud. Additionally, spacious rooms and thoughtful amenities like soft slippers and comfortable robes also contribute to the overall comfort.
Cleanliness
The KARAVANSARAY Turkistan Hotel consistently impresses guests with its immaculate cleanliness. The rooms and common areas are frequently highlighted as being exceptionally clean with many reviews emphasizing the pristine and well-maintained state of the entire property. Visitors noted that everything is consistently clean, cozy and comfortable, reflecting a high standard of cleanliness and order. The daily cleaning service is often mentioned positively, praising the routine bed linen changes and tidy arrangements. Despite a few isolated complaints about room cleaning not meeting expectations, the overwhelming majority of feedback underscores the hotel's commitment to maintaining spotless, modern and beautiful accommodations. The blend of luxurious interiors, great views and top-notch cleanliness makes for a pleasant and comfortable stay, ensuring guests leave with a positive impression of both the hotel and its services.
Staff
At the KARAVANSARAY Turkistan Hotel, guests commend the exceptional quality of the staff. From the front office to room service, the team is described as polite, friendly and attentive. The reception staff consistently receive high praise, being highlighted as helpful, kind and competent. Several names stand out, such as Aybek, who went the extra mile with a mini-tour and friendly receptionists like Zhanerke, Shamil and Aizhan, who were notably accommodating and efficient.
The management, including figures like Timur and Berik, is appreciated for their excellent oversight and responsiveness. The hotel service is frequently noted as top-notch with waiters in the restaurant showing attentiveness and politeness. Despite a few mentions of untrained staff, the sincerity and professionalism of the overall team are recognized positively.
Guests mention the convenience provided by the team, such as facilitating early check-ins and promptly responding to requests. Notably, the bell captain Aybek helped shuttle guests and offered information about local attractions. The hotel nurse's responsiveness also earned special thanks.
Overall, the staff at the KARAVANSARAY Turkistan Hotel receive high marks for their customer-oriented service, friendly demeanor and professional attitude, making the hotel stay comfortable and pleasant for its guests.
Wi-Fi
The Wi-Fi at KARAVANSARAY Turkistan Hotel generally receives positive remarks with numerous mentions of good coverage throughout the complex. Guests have noted that the WiFi is responsive and works well in most areas. However, there are occasional comments about weak signal strength in certain spots and some issues with setting up internet on the TV. Despite these minor drawbacks, the availability of free Wi-Fi throughout the hotel is a significant convenience for guests.
Spa
The spa at KARAVANSARAY Turkistan Hotel has received overwhelmingly positive feedback from guests. Many describe it as excellent with patrons appreciating the spacious and luxurious area that includes Turkish baths, Russian and Finnish saunas, steam rooms and relaxation rooms near the hammam. The spa is well-maintained, clean and features modern equipment, making it a highlight of guests' stays.
Visitors are particularly pleased that the spa access is included in the accommodation price, adding great value to their experience. Staff attentiveness and the polite service encountered in the spa area are frequently praised. However, some guests noted the absence of a swimming pool and mentioned that certain procedures were not operational or spa services were a bit pricey. Despite these minor drawbacks, the overall impression is that the spa provides a wonderful and relaxing experience that greatly complements the other facilities of the hotel.
Gym
The KARAVANSARAY Turkistan Hotel features a gym that stands out in comparison to those in other hotels. The facilities are new, well-maintained and kept clean with regular wipe-downs. Primarily equipped with strength machines, the gym caters more to arm workouts and seems better suited for men, though there are some machines that women can use. Overall, the gym receives positive remarks for its quality and cleanliness, supported by the addition of a newly refurbished spa that complements the fitness experience.
Pool
KARAVANSARAY Turkistan Hotel features a grand spa, frequently praised for its size and quality. However, the absence of a swimming pool is a notable point of contention among guests, especially for those traveling with children or seeking a comprehensive 5-star experience. Many reviewers expressed a strong desire for the hotel to add a swimming pool, indicating it would significantly enhance their stay. While some rooms offer views of what appears to be a pool area, the lack of an actual pool on the premises left several guests disappointed. Overall, despite enjoying other aspects of the hotel and spa, the consensus is that the addition of a swimming pool would greatly elevate the guest experience at KARAVANSARAY Turkistan Hotel.
Parking
KARAVANSARAY Turkistan Hotel offers a generally positive parking experience for its guests. The parking area is described as spacious and convenient with excellent support from the hotel team in directing vehicles. To ease transportation, an electric car is available, which not only adds a touch of convenience but is also operated by courteous and helpful employees. While there are some minor mentions of areas that could improve, such as the inability for cars to approach the hotel door directly, overall, the parking facilities are well-received by guests.
Family
KARAVANSARAY Turkistan Hotel offers a highly family-friendly environment, making it an ideal destination for those traveling with children. Reviews frequently emphasize how comfortable and convenient the hotel is for families with many guests planning return visits. The hotel features spacious family rooms and even a dedicated family building.
One of the main highlights for children is the complimentary access to the Altyn Samuryk Flying Theater and the free tickets to the Horse Show, both of which have been highly praised by visitors. Additionally, the hotel provides special discounts for the children's entertainment center, ensuring that young guests are consistently entertained.
Parents have noted their children's delight with the various attractions, such as the beautiful water show and the hotel's overall welcoming atmosphere. The attentive and accommodating staff further contribute to a stress-free and enjoyable family stay. The diverse dining options, which include familiar comfort foods like macaroni and dumplings, cater well to the tastes of younger guests.
Overall, the KARAVANSARAY Turkistan Hotel comes highly recommended for family vacations, ensuring a delightful and engaging experience for both adults and children.
5 Star
KARAVANSARAY Turkistan Hotel provides a convincing five-star experience, meeting high expectations for luxury and comfort. The rooms are particularly noted for being comfortable and a worthy representative of five-star standards. Guests appreciate the helpful staff and the detailed attention to luxury that the hotel offers.
Despite some criticisms regarding breakfast and room cleaning not always aligning with five-star expectations, the hotel still generally maintains high standards. It boasts luxury rooms, excellent quality and great breakfasts. The lack of a pool or certain facilities was mentioned as a drawback.
Many guests find the hotel exceeding expectations, especially with thoughtful touches like complimentary room upgrades for special occasions. Those preferring an enchanting stay should opt for rooms with a pool view to fully immerse in the hotel's ambiance, which many describe as an Eastern fairy tale. Overall, this hotel comes recommended for delivering a substantial five-star experience.
Business
KARAVANSARAY Turkistan Hotel is recognized as a suitable choice for business travelers, offering a quick and efficient check-in process that complements its overall friendliness towards business purposes. The location is highly appreciated, alongside the notably friendly staff. While the restaurant's availability for hotel guests on Saturday evenings is a point of concern, the quality of the dining experience generally meets expectations. However, it's important to be aware that the cost of massages at the hotel is significantly high. Overall, the hotel provides sufficient amenities and services for a business trip.
Accessible
KARAVANSARAY Turkistan Hotel offers a range of features that cater to guests with disabilities, ensuring a comfortable and convenient stay. The hotel is noted for its accessible location and infrastructure, described as a small city within a city, which provides accessible transportation options. Guests appreciated the wheelchair accessibility throughout the property and highlighted the helpfulness of the staff in assisting wheelchair users. Furthermore, special thanks were given for the facilities provided for disabled people and the considerate treatment they received during their stay. While the reviews focus largely on these positive aspects, it is implied that some areas could benefit from improvement, though specific details were not provided. WiFi connectivity at the hotel also received commendation for its quality.
Luxury
Guests describe their stay at KARAVANSARAY Turkistan Hotel as a remarkably luxurious experience, exceeding expectations consistently. Every element of the hotel exudes luxury, from the top-notch facilities to the new, superb quality accommodations. Many guests commented on the unexpectedly high standard of luxury that rivals five-star hotels, including those in Europe and Dubai.
The hotel rooms are notably spacious and furnished to a five-star standard, providing an excellent level of comfort. The interior design reminiscent of Rixos hotels, coupled with high-quality toiletries, adds to the first-class experience. Guests particularly appreciated the comprehensive amenities, such as the spa and the flying theatre, which were included in the stay price, adding excellent value for money.
The overall ambiance of the hotel contributes to a luxurious vacation in Turkistan, making it an ideal choice for relaxation. The modern design and exceptional service are consistently praised, enhancing the luxurious touch to the accommodations. In summary, the KARAVANSARAY Turkistan Hotel offers a superb, highly luxurious stay with facilities and services that meet the highest standards.
Romantic
The KARAVANSARAY Turkistan Hotel offers a distinctly romantic ambiance that makes it a standout choice for special occasions such as honeymoons, wedding anniversaries and birthday celebrations. Guests frequently praise the hotel for its beautifully conceived and decorated rooms, which combine luxury with a charming, romantic vibe. The setting enhances the overall experience with guests feeling as though they have entered an Eastern fairy tale. The rooms provide stunning views of the fountains, where boat shows can be enjoyed—a particularly romantic touch that adds to the overall enchanting atmosphere of the stay.
No, KARAVANSARAY Turkistan Harbour Hotel -FLYING THEATRE ACCESS doesn't have any pool.
Yes, a spa is available at KARAVANSARAY Turkistan Harbour Hotel -FLYING THEATRE ACCESS.
No, KARAVANSARAY Turkistan Harbour Hotel -FLYING THEATRE ACCESS doesn't allow dogs.
Yes, parking facilities are available at KARAVANSARAY Turkistan Harbour Hotel -FLYING THEATRE ACCESS.
Yes, KARAVANSARAY Turkistan Harbour Hotel -FLYING THEATRE ACCESS has a gym.