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Summary of reviewsEl Santuario Resort & Spa offers a captivating and serene retreat largely enhanced by its exceptional location with breathtaking views of Lake Valle de Bravo. Guests consistently praise its blend of stunning views, beautiful architecture and thoughtfully designed outdoor spaces. Despite its somewhat isolated setting, which demands a 20-30 minute drive to the village, this seclusion contributes to the tranquil and peaceful atmosphere cherished by visitors.
The breakfast at El Santuario receives mixed feedback. Guests enjoy the delicious and comprehensive Sunday brunch but express frustration over fluctuating buffet prices and occasional slow service. Improvement in pricing clarity, service efficiency and expanding the menu could enhance the dining experience. The dinner experience follows a similar trend with the food generally hailed as tasty and the ambiance commendable. However, the limited menu, high prices and occasional slow service detract from an otherwise positive dining experience.
The rooms at El Santuario are celebrated for their comfort and spectacular lake views with guests particularly appreciating the serene scenery and comfortable beds. However, issues such as inadequate air conditioning, noisy environments and maintenance problems like broken blinds and malfunctioning refrigerators are common. These areas, coupled with the need for improved mosquito protection and better ventilation, suggest room for improvement.
Cleanliness and maintenance receive varied reviews. While rooms and common areas are often described as super clean, main pool areas suffer from neglect. Problems like stained surfaces and insufficient daily cleaning highlight inconsistencies needing attention. Nevertheless, the resort’s high level of tidiness in several aspects is noted.
Staff service stands out as exceptional, consistently praised for being friendly, attentive and contributing significantly to the overall positive guest experience. The spa experience also brings high praise for professional therapists and excellent service, despite some guests finding it expensive or experiencing occasional disorganization.
The pool facilities offer varied experiences. Private in-room pools receive high praise for their comfort and scenic views, whereas common pools face criticism for poor maintenance and cleanliness. Enhancing these areas could improve the overall pool experience.
Beds receive mixed reviews; while some guests find them super comfortable, others report hard mattresses and noise issues. The private pools in rooms are highly valued, offering a luxurious touch with great scenic benefits.
El Santuario is celebrated for its luxurious and artistic design, exceptional service and unique environment, making it a highly recommended destination for an extraordinary getaway. Moreover, it serves as an idyllic setting for romantic escapes with many couples highlighting its suitability for special occasions and a tranquil, harmonious experience.
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