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SPA Hotel Infinity Park Velingrad

Velingrad , 55 Gotse Delchev Str. (Show on Map)

9.0

Excellent

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1 room2 guests 1 room, 2 guests

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Summary of reviewsSPA Hotel Infinity Park Velingrad is a sanctuary of tranquility situated in a serene and green area near a peaceful coniferous forest, providing breathtaking views and proximity to scenic hiking trails. The hotel's modern architecture and beautiful facades create an inviting atmosphere, only a short drive or a 15-minute walk from the town center, balancing seclusion and accessibility perfectly.

Guests frequently praise the hotel's extensive spa facilities, which offer a luxurious and comprehensive range of amenities such as multiple heated pools, diverse saunas and relaxing wellness treatments using natural oils and mineral waters. The cleanliness throughout the property receives high marks with meticulous maintenance of rooms, pools and spa areas contributing to a comfortable and hygienic environment. The spa experience at Infinity Park is often described as exceptional and one of the best in Bulgaria.

The breakfast experience is generally positive with many guests enjoying the variety and quality of the buffet, which includes freshly prepared food, fruits and custom omelets. The dinner offerings are also well-received for their taste and variety, although there are some notes on repetitive options and occasional overcooked dishes. The hotel's restaurant ambiance and the homemade dessert flavors add to the pleasant dining experiences.

Rooms are described as clean, spacious and comfortable with generous terraces being a highlight. However, some guests find certain rooms, particularly deluxe and standard types, smaller than expected. While a few complaints arise about outdated furniture and sound insulation, the overall comfort and level of service leave many guests satisfied.

The hotel's staff are commended for their friendliness, professionalism and attentiveness. From the reception to restaurant personnel, the team is consistently noted for their warm and helpful demeanor, significantly enhancing the guest experience. Minor issues such as occasional delays in room service or check-in are mentioned but do not overshadow the overall positive impression of the staff's performance.

Family accommodations are praised for being suitable and comfortable for travelers with children, featuring kid-friendly pools and organized activities. The hotel's parking facilities, however, see some criticism due to their small underground lot and poorly maintained outdoor options.

Though there are minor areas for improvement, SPA Hotel Infinity Park Velingrad consistently delivers a memorable and rejuvenating escape, blending nature, modern amenities and high standards of service to create a haven for relaxation and enjoyment.
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Categories

Luxury Hotel

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Hotel with Swimming Pool

Children's Pool

Number of pools 4

Answers last updated by SPA Hotel Infinity Park Velingrad

Hotel with Parking

Accessible Hotel

Hotel with Gym

5-Star Hotel

Hotel where Extra Health & Safety Measures Have Been Taken

Arrival

Do visitors need a health certificate (i.e. a test) prior to arrival?
No

Do you perform temperature checks upon guests' arrivals?
No

Hotel with Children's Pool

Room Types

Deluxe Double Room (2 Adults + 1 Child) The spacious double room features air conditioning, soundproof walls, a terrace with mountain views as well as a private bathroom boasting a shower. The unit has 1 bed and 1 futon.

Deluxe Room with Balcony A seating area with a flat-screen TV, a desk, a terrace and a private bathroom are offered in this spacious triple room. The unit has 2 beds.

Deluxe Double Room with Sofa Bed with Balcony A seating area with a flat-screen TV, a desk, a terrace and a private bathroom are provided in this spacious double room. The unit offers 2 beds.

One-Bedroom Suite Boasting 1 bedroom, this spacious suite has 1 bathroom with a shower, a seating area and terrace where you can relax. Featuring a balcony, this suite also offers air conditioning, soundproof walls and a flat-screen TV with cable channels. The unit offers 2 beds.

Double or Twin Room with Balcony (2 Adults) The spacious twin/double room offers air conditioning, soundproof walls, a terrace with garden views as well as a private bathroom boasting a shower.

Economy Twin Room - Ground Floor This air-conditioned twin room includes a flat-screen TV with cable channels, a private bathroom as well as a terrace. The unit offers 2 beds.

Two-Bedroom House This holiday home offers a fireplace. This spacious holiday home comprises 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. Guests will find a stovetop, a refrigerator, kitchenware and an oven in the kitchen. The holiday home also provides guests with a barbecue. The air-conditioned holiday home provides a flat-screen TV with cable channels, a private entrance, soundproof walls, a tea and coffee maker as well as garden views. The unit offers 3 beds.

Two-Bedroom House Guests will have a special experience as this holiday home features a fireplace. This spacious holiday home is comprised of 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. Guests will find a stovetop, a refrigerator, kitchenware and an oven in the kitchen. The holiday home also has a barbecue. The holiday home offers a private entrance, soundproof walls, a tea and coffee maker, a TV with cable channels, as well as garden views. The unit offers 3 beds.

About SPA Hotel Infinity Park Velingrad

License: В4-9ВН-64И-Б1

Guest Reviews

9.0

Excellent

Location

Nestled in a serene and green area of Velingrad, SPA Hotel Infinity Park offers an inviting escape with its beautiful and modern facades. The hotel boasts a prime location, positioned next to a peaceful coniferous forest that enhances its tranquil ambiance. Just a short drive or a 15-minute walk from the town center, it provides a convenient balance between seclusion and accessibility.

Guests rave about the peaceful atmosphere, noting the hotel’s proximity to scenic hiking trails and ease of access to downtown restaurants. This blend of nature and convenience ensures that the stay is both refreshing and engaging.

The hotel's heated swimming pools and expansive spa area further elevate the experience, making it a sanctuary for relaxation. The surrounding park adds a unique charm and the views from the hotel are often described as beautiful, enhancing the overall appeal of the location.

Whether it’s the friendly and attentive staff or the pristine hygiene standards, visitors find the hotel’s amenities and service exemplary. Everything from the modern building to the serene forest setting contributes to an atmosphere that many describe as paradise.

Breakfast

Guests at SPA Hotel Infinity Park Velingrad have shared mixed but predominantly positive feedback about the breakfast experience. Many appreciate the rich and diverse buffet, highlighting the availability of freshly prepared food, fruits and even custom omelets by an attentive chef. The variety on offer caters well to different dietary needs and preferences, making it possible for everyone to find something they enjoy. Some guests particularly enjoyed the espresso coffee and the inclusion of fresh fruits and pastries, describing the breakfast as delicious and excellent.

However, some guests noted areas for improvement. Criticisms pointed to the monotony of having the same options every day, limited choices and instances of stale items like pancakes and cake. A few reviews mentioned that the breakfast offerings did not meet the standards expected of a 5-star hotel, citing poor selection and low-budget products. Despite these drawbacks, the overall sentiment toward the breakfast at SPA Hotel Infinity Park Velingrad leans positively with many guests satisfied with the quality and variety of the food.

Dinner

Dinner at the SPA Hotel Infinity Park Velingrad offers a mixed, yet mostly favorable experience according to guest reviews. The food served at the hotel's restaurant is generally praised for its taste, variety and quality. Many guests found the dinners to be delicious and diverse with the buffet being replenished consistently. The cuisine managed by the head chef often receives high marks for its excellence, contributing to the pleasant dining experience.

However, some visitors noted that the dinner selection can be limited and occasionally monotonous, which detracts from the overall experience, especially on non-celebratory days. There are also mentions of the grilled dishes being overcooked and oversalted and drinks not being included in the dinner package, which could be an inconvenience for some.

Despite a few shortcomings such as a shorter dining time slot from 19:00 to 21:00 and higher prices compared to averages in the city, the value for money is seen as reasonable by most guests. The homemade taste of the desserts and the pleasant ambiance of the restaurant add to the positive impressions. Overall, while there are areas for improvement, the dining experience at SPA Hotel Infinity Park Velingrad is largely satisfying with many guests appreciating the tasty, diverse and well-prepared meals.

Rooms

Visitors to the SPA Hotel Infinity Park Velingrad generally describe the rooms as clean, comfortable and spacious with many highlighting the generous terraces as a standout feature. The bathrooms are noted for their comfort and ample space. While most guests find the rooms tidy and well-designed, there are some who express disappointment with the size, describing certain rooms as small and cramped, particularly those labeled as deluxe or standard.

Comfortable mattresses and clean bedrooms are frequent praises and the villa accommodations are particularly noted for their spaciousness. Some guests point out problems with the amenities, such as difficulties with TV channels, inadequate lighting and the occasional presence of dust or stains. Sound insulation appears to be a common issue with reports of noise from neighboring rooms.

A few guests note that the room descriptions could be more accurate regarding their actual size and there are mentions of outdated furniture and decor that might need an update. Despite some negative points, like insufficient room for families, broken tiles at the pool area and small details such as a stain on bed sheets, many guests seem satisfied with the overall comfort and the level of service received during their stay.

A memorable touch for one guest included receiving a bottle of champagne and fruit for a special occasion, highlighting the hotel's effort to go the extra mile for guest satisfaction.

Beds

At SPA Hotel Infinity Park Velingrad, guest opinions about the beds showcase a mix of experiences. Some visitors found the beds to be comfortable, praising the thick and supportive mattresses. Comments mentioned comfortable mattresses, big beds and the spacious feel of the bedding. However, a number of guests voiced concerns regarding the quality of the beds, pointing out issues like uncomfortable and excessively firm mattresses, cheap materials and small bed sizes. Additionally, several reviews highlighted the lack of comfort in the pillows with descriptions such as uncomfortable and smelly. Some guests noted that the king-size beds were merely two single beds merged together, which affected their sleep. Despite the positive remarks, it seems there are notable areas for improvement concerning the overall bedding experience at the hotel.

Cleanliness

A stay at SPA Hotel Infinity Park Velingrad guarantees an experience in immaculate surroundings. The hotel consistently impresses with its exceptional cleanliness with guests frequently praising the spotless rooms, corridors and general areas. The level of hygiene is notably high throughout the property, including the well-maintained pools and beautifully clean baths. The SPA's cleanliness stands out, making relaxation in this space even more enjoyable. While there has been occasional feedback regarding room service delays and the quality of room towels, these concerns are minor compared to the overall positive feedback on cleanliness and hygiene. The hotel's commitment to maintaining a clean and cozy environment significantly contributes to its overall appeal.

Staff

The staff at SPA Hotel Infinity Park Velingrad have received high praise for their warm and welcoming demeanor. Many guests have noted the exceptional politeness and friendliness of the staff, from the reception and cleaning personnel to those working in the restaurant and spa center. The personnel are described as very kind, smiling and consistently ready to help with any recommendations or assistance needed.

Particularly highlighted is the responsiveness and attentiveness of the staff, ensuring that guests feel valued and well taken care of. The professionalism and high-quality service offered by the team have also been commended with several guests mentioning the exceptional attitude of both the receptionists and the bellboys.

While wait times at check-in and better management of poolside loungers were pointed out as areas needing improvement, the overall impression is that the staff contribute significantly to the high-level service and positive experience at the hotel. Visitors also appreciated the friendly and supportive nature of the personnel, even noting the warm greetings from the cleaners.

A few isolated incidents involving some staff members behaving rudely and the lack of mask-wearing were mentioned, but these did not overshadow the overwhelming recognition of the staff's kindness, helpfulness and professionalism, which greatly enhances the guests' experience at SPA Hotel Infinity Park Velingrad.

Spa

Located in the serene town of Velingrad, SPA Hotel Infinity Park offers an outstanding spa experience, highly praised by its guests. The spa center is described as extensive, luxurious and beyond expectations, boasting a wide array of amenities including multiple pools, diverse saunas and steam baths. The pools, both indoor and outdoor, feature different mineral waters and are notably well-maintained and clean. Guests particularly appreciated the lack of chlorine and the presence of naturally scented areas such as the fragrant sauna and herbal sauna.

The variety within the spa is remarkable, delivering excellent massages and body treatments, including aromatherapy. With plenty of space for relaxation and specialized rooms like the salt room and adventure jacuzzi, the spa area caters to all preferences. Visitors highlighted the high standard of cleanliness and the meticulous maintenance of the facilities, adding to the overall indulgent atmosphere.

Despite a few minor issues with service speed, the consensus remains overwhelmingly positive. The spa services utilize natural oils and mining water, contributing to a truly pampering experience. Those celebrating special occasions might even find pleasant surprises and personalized gestures awaiting them.

Overall, guests frequently describe the SPA Hotel Infinity Park as one of the best spa destinations in Bulgaria, providing all necessary amenities for a memorable and relaxing getaway.

Pool

At SPA Hotel Infinity Park Velingrad, guests are treated to an extensive array of both indoor and outdoor swimming pools, catering to a broad range of preferences and needs. The pools, many of which feature warm or heated water, include unique options such as mineral water pools, semi-Olympic pools and even a scenic infinity pool with stunning panoramic views. The facilities also boast saunas and hydro-massage features, which are highly appreciated by visitors.

Cleanliness is generally praised with many noting well-maintained and inviting swimming areas both indoors and outdoors. Families will find child-friendly pools on-site and there are enough lounge chairs and umbrellas for everyone, ensuring a comfortable experience by the water.

Despite the overwhelmingly positive feedback, there are some areas in need of improvement. Some comments mention slippery surfaces, broken tiles and poorly maintained areas, along with occasional issues regarding outdoor pools being closed or too cold. Additionally, indoor pool areas are reportedly dark and more directional signage could enhance the guest experience.

Overall, SPA Hotel Infinity Park Velingrad stands out for its variety and quality of pools, making it an attractive destination for relaxation and aquatic enjoyment.

Parking

The parking facilities at SPA Hotel Infinity Park Velingrad include both outdoor and underground options, providing guests with a few alternatives for their vehicles. The presence of an underground parking lot is appreciated, although its size has been noted as small and some guests have expressed dissatisfaction with this particular option. Outdoor parking is also available, but it has faced criticism for being muddy and inadequately maintained, often described as ungraveled and unpaved. Overall, while there are parking options at the hotel, the condition and capacity of these areas have left room for improvement.

Family

SPA Hotel Infinity Park Velingrad offers a delightful experience for families with children. The hotel provides a range of facilities catering to young guests, making it an ideal location for family vacations. Families with infants, such as those traveling with a 1-year-old child, will find the accommodations, such as comfortable family rooms and larger two-story cottages, suitable for their needs.

The hotel features a kid-friendly pool in the spa area and children enjoyed their time in the water. The spa center, known for its semi-Olympic pool and beautiful, rich services, ensures relaxation and enjoyment for guests of all ages. Organized family activities and areas designated for children add to the overall family-friendly atmosphere. However, the play areas for children could benefit from the addition of more games.

The staff is noted for their friendliness and attentiveness, contributing to the kindness and joy experienced by families during their stay. The hotel also boasts excellent cuisine, although children are not allowed in the restaurant eating area before a specific time. Despite this minor restriction, the overall environment promises a great opportunity for relaxation and a stress-free vacation for families.

5 Star

'SPA Hotel Infinity Park Velingrad' in Velingrad presents a mixed experience according to guest reviews. The highlights include a superb and luxurious spa, well-maintained facilities and competent, friendly staff providing good value for money. Some guests feel that the hotel lives up to its five-star rating, delivering everything one would expect from such a high standard.

However, there are several points of contention, particularly regarding the hotel's five-star status. Some visitors feel that the food and certain aspects of the room quality, such as the comfort of the beds and the overall lighting, fall short of five-star expectations. Additionally, some spa facilities appeared to be minimally operated during their stay and there were mentions of uncomfortable, low-quality mattresses and pillows.

While the hotel may offer an enjoyable stay with its luxury spa center and outdoor pool, it seems some guests believe it aligns more closely with a four-star rating. Despite these discrepancies, the hotel receives positive remarks for its staff and general upkeep, making it a decent option for those looking for a high-quality stay, though perhaps not at the level some five-star hotels maintain.

Children's Pool

The children's amenities at SPA Hotel Infinity Park Velingrad offer a mixed experience for families. On a positive note, the hotel features a variety of fun pools for children, including a baby pool and an indoor pool with warm mineral water, which are greatly appreciated by both kids and adults. The presence of a children's corner and a nice playground adds to the hotel's appeal for families with young children.

However, certain areas need improvement. The children's corner has received mixed feedback—some guests found it full and disappointing, while others mentioned it being empty. Safety concerns have been raised about the kid's pool, which was noted to be very slippery and, in some instances, even dangerous. Additionally, the kid's pool was reported to be empty during one guest's stay. It's also worth mentioning that other children's amenities could use some enhancements to meet guest expectations better.

Overall, while the hotel provides enjoyable facilities for children, attention to maintenance and safety could significantly enhance the experience.

Romantic

Nestled in a lush green forest, SPA Hotel Infinity Park Velingrad offers a cozy and luxurious retreat, ideal for a romantic getaway or honeymoon. Guests have praised the exceptional ambiance and amazing views, particularly the stunning sunsets that add to the romantic charm of the location. Many visitors have enjoyed romantic dinners, often accompanied by a musician in the evenings, creating an atmosphere perfect for couples. The hotel stands out as a wonderful place for a vacation, providing a serene and romantic backdrop for memorable moments.

Yes, SPA Hotel Infinity Park Velingrad has pool(s) that belong to one or more of the following categories: Children's Pool. For more information, read the answers to the Pool questionnaire

Yes, a spa is available at SPA Hotel Infinity Park Velingrad.

No, SPA Hotel Infinity Park Velingrad doesn't allow dogs.

Yes, parking facilities are available at SPA Hotel Infinity Park Velingrad.

Yes, SPA Hotel Infinity Park Velingrad has a gym.

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