Venice, Dorsoduro 21645.43002,12.33283(Show on Map)
5.3
Rated
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Messner Palace, situated in the charming Dorsoduro district of Venice, offers a prime location that garners high praise from visitors. The hotel's proximity to major attractions like the Guggenheim Museum, Punta della Dogana and St. Mark's Square, along with the nearby vaporetto stops, makes it an excellent base for exploring the city. Guests appreciate the serene, picturesque canal views and the peaceful yet central setting that provides a retreat from Venice's bustling areas.
The breakfast at Messner Palace receives mixed reviews: while many enjoy the variety and quality of the offerings, including fresh croissants and pastries, others find the selection limited and the quality inconsistent. On the other hand, dinners at the hotel's restaurant are frequently lauded for their delicious cuisine, especially dishes like fresh fish and linguine Alla busara. Diners also appreciate the opportunity to enjoy meals by the water and benefit from discounts for hotel patrons, despite occasional critiques regarding portion sizes and service quality.
The rooms at Messner Palace present a dual narrative. Some guests delight in the clean, spacious and attractively furnished accommodations, complete with charming Venetian fabric wallpaper and cozy canal views. However, numerous reviews highlight issues such as outdated decor, malfunctioning air conditioning and poor bathroom conditions. Serious complaints include instances of bedbugs and mold, detracting from the overall experience.
Cleanliness at the hotel also shows variability. While daily cleaning services and fresh towels are a highlight for many, issues like mold, unpleasant odors and unkempt bathrooms impact several guests' stays. The staff generally receive positive feedback for their friendliness and helpfulness with many guests appreciating the warm, accommodating service, especially from the reception and concierge.
Wi-Fi at Messner Palace is another mixed aspect with some guests experiencing reliable connections and others facing unstable or non-existent signals. Similarly, bed quality varies greatly; while some find the beds comfortable, others report problems like hardness, sagging and cleanliness concerns.
Finally, many guests express disappointment with the hotel's four-star rating, suggesting that the overall experience aligns more closely with a lower star classification. Concerns include dated furnishings, inadequate amenities and inconsistent service quality. Despite these critiques, the location, staff and some positive aspects of the dining experience contribute to a generally favorable impression for those seeking a well-situated hotel in Venice.
Categories
4 Star
Luxury
Honeymoon
Family
Dog Friendly
Romantic
Nightlife
Gym
Small
Room Types
Superior Double or Twin Room with Garden ViewThis twin/double room has air conditioning, flat-screen TV, garden views, as well as wine/champagne for guests.
Superior Triple Room with Garden ViewThis triple room features air conditioning, flat-screen TV, garden views, as well as wine/champagne for guests.
Superior Double or Twin Room with Canal ViewThis twin/double room features air conditioning, flat-screen TV, city views, as well as wine/champagne for guests.
Superior Triple Room with City ViewThis triple room has air conditioning, flat-screen TV, city views, as well as wine/champagne for guests.
About Messner Palace
Registry or License or Notification Number: 027042-ALB-00445, IT027042A1QIMZFOV8
Guest Reviews
5.3
Rated
Review Summaries
Location
Messner Palace boasts an exceptionally well-regarded location in Venice, as reflected in numerous guest reviews. Nestled next to a small canal, the hotel is described as being in a quiet, bohemian neighborhood that provides convenient access to public transport, particularly the vaporetto stops. This convenient positioning allows guests to reach key attractions like the Guggenheim Museum, Punta della Dogana and the lively St. Mark's Square effortlessly.
The location is praised for being both central and tranquil, offering a peaceful retreat from the bustling city while still being within walking distance to many of Venice's main sights. Guests appreciate the beautiful and serene surroundings, highlighted by the picturesque canal views and proximity to essential local services.
Overall, Messner Palace is noted for its excellent and strategic geographical situation, making it an ideal base for touring all of Venice with ease. Guests consistently mention the great accessibility to major landmarks and the quiet charm of the Dorsoduro district, which further enhances their stay. The convenience combined with the beauty of the setting solidifies the hotel's standing as a top choice for visitors seeking both tranquility and connectivity in Venice.
Breakfast
'Messner Palace' offers a breakfast experience that has garnered mixed feedback from its guests. On the positive side, many reviewers mention that the breakfast is more than sufficient with a full and varied selection. Fresh croissants and tasty pastries are particularly noted for their quality. The staff has also received praise for being helpful and friendly during breakfast, contributing to an overall pleasant dining atmosphere. Some guests described the breakfast as abundant and even phenomenal, appreciating both the variety and quality of the offerings.
However, there are notable areas where the breakfast falls short. Several reviews point out that the selection is very basic with limited choices and some items of poor quality. A recurring comment is that the breakfast could be more extensive, especially considering the price paid. Specific criticisms include the lack of self-service with guests needing to request food items, which were sometimes inadequate or missing entirely. Issues like expired yogurts, watered-down coffee and minimal options such as only having zwieback and sweet pastries, have also been highlighted.
Despite the attempts at maintaining a sufficient breakfast buffet, many guests felt that more variety, including savory options and better quality products, would significantly improve the experience. Overall, while there are some positive aspects to the breakfast at 'Messner Palace', there is substantial room for improvement to meet the expectations of all its guests.
Dinner
Messner Palace's restaurant offers a variety of dining experiences for its guests with many highlighting the delicious cuisine and the appealing discounts available for hotel patrons. Diners frequently enjoyed the tasty dishes with special mentions of fresh fish and linguine Alla busara being standout options. The positive aspects of the restaurant include the opportunity to dine by the water and receive specific discounts on meals, which can be quite beneficial in Venice.
Many guests found the food to be very good and highly recommended it with some reviews specifically praising the excellent dinner and breakfast offerings. However, there were some critiques regarding portion sizes and occasional inconsistencies in the quality of the food. A few guests noted that some meals could be overpriced and lacked care in preparation.
The restaurant staff received mixed feedback with some diners indicating that the service could be improved, particularly mentioning unfriendly waiters and forgotten orders. Despite this, the overall sentiment leaned towards a positive dining experience, making the restaurant at Messner Palace a worthy consideration for an enjoyable meal during your stay.
Rooms
Guest reviews of the Messner Palace paint a mixed picture of the hotel's rooms. Positively, several guests highlight the daily cleaning service, describing the rooms as very clean, spacious, comfortable and attractively furnished. The Venetian fabric wallpaper and canal views add to the aesthetic appeal of some rooms and a cozy ambiance is noted, especially for brief stays.
However, there are significant complaints regarding the condition and features of the rooms. Many reports mention that rooms are small and outdated with broken or poorly maintained furnishings. Issues such as malfunctioning air conditioning, insufficient heating and dirty or poorly designed bathrooms detract from the overall experience. Some guests encountered serious problems like bedbugs and mold, describing rooms as run down and in need of repair. Additionally, the functionality of shower equipment and the comfort of beds received criticism.
Despite some redeeming features and a generally favorable cleaning service, the rooms at Messner Palace do not consistently meet expectations for a 4-star hotel. The mixed feedback suggests that potential guests should weigh both the positive and negative aspects before deciding on their stay.
Beds
Messner Palace offers an experience with mixed feedback when it comes to their beds. Some guests have mentioned finding the beds super comfortable and an extremely comfortable bed can indeed be a highlight, providing good value for money. However, several reviews have pointed out that comfort tends to be inconsistent across different rooms. While some beds were good and free from noise, others were either too hard, sagging or exhibiting other problems that interfered with sleep quality.
For couples, it's worth noting that a double bed often means two single beds pushed together, which can create a noticeable gap and affect comfort. Guests also noted issues with bed cleanliness at a closer look and reports of bedbugs were alarmingly frequent, causing discomfort and early departures. The mattresses in many rooms are described as old with several reviews criticizing them for being worn out and in urgent need of replacement.
In conclusion, while some visitors find the bedding at Messner Palace satisfactory, significant improvements are necessary to ensure a consistent and comfortable stay for all guests.
Cleanliness
The Messner Palace boasts a mix of both positive and negative cleanliness reviews from guests. On the positive side, many guests appreciated the rooms being well-maintained, frequently cleaned and welcoming. Daily cleaning services, including fresh towels, contributed to a generally clean experience for many visitors. The hotel's ancient Venetian style adds an aesthetic appeal and when the rooms are clean, they are quite pleasing.
However, several reviews also highlighted significant issues. Some guests encountered unpleasant odors of mold, sewage and food. A number of rooms exhibited extreme cleanliness problems like mold, dust and even bed bugs. Bathrooms, in particular, seemed problematic for several visitors with reports of peeling showers, leaking toilets and filthy conditions. There were also instances of dirty, worn carpets and spaces that appeared neglected.
Despite these issues, the staff's friendliness and helpfulness did not go unnoticed. However, the overall cleanliness varied greatly, suggesting that while some rooms are kept in good condition, others fall short, impacting the overall guest experience.
Staff
The reviews of 'Messner Palace' paint a generally positive picture of the hotel staff, often highlighting their friendliness and helpfulness. Many guests praised the staff for being very accommodating and going out of their way to fulfill all wishes. The reception staff, in particular, received commendations for their warmth, attentiveness and professionalism. Guests were pleased with the excellent service and noted the readiness of staff members to address problems and provide advice.
Specific staff members were mentioned for their exceptional kindness, making the overall service experience outstanding. The concierge earned particular praise for efficiently managing transfers and several reviewers appreciated multilingual staff, which added to the ease of communication.
However, some less favorable comments highlighted inconsistencies in service quality. Instances of unfriendliness and unprofessional behavior were noted, especially among some reception staff. There were mentions of disorganization in the restaurant service and issues with staff presence at the reception. Despite these occasional lapses, the predominant sentiment remains positive with the majority of guests commending the team for their friendliness, helpfulness and dedication to ensuring a pleasant stay.
Wi-Fi
The Wi-Fi experience at Messner Palace has left guests with mixed feelings. While some encountered issues with unstable and weak connections with the signal even becoming nonexistent on certain days, others found the Wi-Fi to be very good when it worked. It seems the reliability of the internet can vary throughout the hotel. Guests should note that the Wi-Fi code is not provided automatically and must be requested.
4 Star
Messner Palace has received numerous critiques regarding its four-star rating with many guests expressing disappointment. Several reviewers noted that the hotel does not live up to its advertised status, suggesting it aligns more closely with a one or two-star establishment. The hotel offers an aging decor with old furniture and a basic breakfast that does not meet the expectations of a four-star superior hotel. The air conditioning system, which can only be controlled by the reception, added to the dissatisfaction, as did the impractical and outdated bathroom facilities.
The hotel charges an excessive fee for pets, attributed to the necessary deep cleaning of carpeted rooms. The lack of amenities such as a courtesy tray and a small refrigerator in the rooms further detracted from the guest experience. Instances of bed bugs and mold were alarming to some, severely tarnishing the hotel's reputation. The breakfast service was particularly criticized for its poor quality with one guest experiencing unwarranted intrusion during their meal.
Overall, the service quality and room standards did not meet the expectations associated with a four-star rating. Many guests felt that the hotel could benefit from significant improvements to better reflect its claimed status.
FAQ
No, Messner Palace doesn't have any pool.
No, a spa isn't available at Messner Palace.
Yes, Messner Palace welcomes dogs.
No, parking facilities aren't available at Messner Palace.
