5-Star HotelSummary of reviews related to the '5 Star' categoryThe Célestins Spa Thermal & Hôtel by Vy Resort receives mixed reviews concerning its five-star status. Some feedback appreciates the establishment, deeming it worthy of its reputation and praising its luxury facilities, features and prime location. Positive comments highlight elements such as luxury bedding and a top zen and classy atmosphere.
However, numerous guests express disappointment, indicating that the hotel does not live up to five-star expectations. Concerns are raised about the state of the building, pool and the overall lack of renovation. The quality of service is frequently criticized as being inconsistent and below five-star standards. Guests are particularly dismayed by specific oversights, such as lack of assistance with luggage, absence of a coffee machine in the room and no valet service, which they consider basic for a five-star establishment. Issues like heat problems, dated rooms and insufficient staff further contribute to the perception that the hotel does not merit its star rating.
These mixed sentiments suggest that while Célestins Spa Thermal & Hôtel by Vy Resort has elements of a luxury experience, it falls short in several critical areas, resulting in a disparity between guest expectations and reality. Potential visitors might want to consider these factors before booking, especially if they are seeking a true five-star experience.
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