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Summary of reviewsCrowne Plaza Vientiane by IHG, is a top-notch hotel that offers exceptional facilities and services. The hotel is conveniently located in the middle of the town, making it easy to access most tourist attractions. Guests have praised the hotel for its good and convenient location. The breakfast buffet is wonderful, fantastic and very good with a large variety of options available, making it a great choice for foodies and breakfast lovers alike. The rooms are spacious, comfortable and quiet with modern fittings and appointments and the hotel's cleanliness is noted as its best feature. The staff is friendly, helpful and efficient, providing outstanding service that is second to none. The infinity swimming pool is a beautiful oasis that provides a great escape from the hustle and bustle of the city and the hotel is highly recommended for its comfortable rooms and adherence to Crowne Plaza standards. Overall, Crowne Plaza Vientiane is a superb five-star hotel with predictable quality, making it perfect for business travelers and leisure travelers alike. Show more
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Categories
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Infinity Pool Panoramic View Pool Outdoor Pool
Location of the pool:Outdoor pool, on the 3rd Floor
Is it a pool of special type?
Infinity pool
The pool also has:
Pool bar
Lifeguard supervision
Lifesaving equipment
Around the pool, there are also available:
Showers
Lockers
WC
Changing facilities
Towels
Sunbeds
Umbrellas
Cabanas
Spa facilities
Sauna
The water of the pool is sanitized using:
Chlorine
Are there written rules guests should follow before entering the pool?Yes
Is the pool accessible to persons with disabilities?No
Answers last updated by Crowne Plaza Vientiane by IHG
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? Yes COVID 19 Test
Do you perform temperature checks upon guests' arrivals? Yes, to all guests
Do you ensure contactless check-in/check-out? Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 1 hour.
Is there an option for no in-room housekeeping during a guest's stay? No
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? No
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? Yes
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, other limit 4
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? Yes
Does the hotel operate at a limited capacity? Yes, up to 100% of the rooms can be occupied
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Other limitations Subject to availability
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? No
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? Yes
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? No
Are air purification and sanitization devices installed? Yes, in public areas
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? Yes
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
IHG and MOH of Laos
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes Details: Following the regulation of MOH Laos and also IHG Guidelines
Is there a doctor available either on-site or on-call? Yes
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? -Gym, Spa, Coffee Points
Has the hotel closed during the pandemic? No
Additional Information: If you would like to get more information about our hotel, please feel free to contact us and If you have any advise, please do let us know-Revised on 10 June 2020
Answers last updated by Crowne Plaza Vientiane by IHG
Standard Twin Room with Pool ViewWith majestic views of the Mekong River and sunsets, this room features a work space with an ergonomic chair. Guests also enjoy the comforts of two single beds.
Standard King Room with Pool ViewWith majestic views of the Mekong River and sunsets, this room features a work space with an ergonomic chair. For added comfort, guests have a choice of a King or two single beds (subject to availability).
Business King Room - Lounge AccessOffering additional space, this room offers a plush sofa and a minibar. The large and stylish private bathroom comes with a relaxing rain shower. Guests enjoy exclusive Club Lounge benefits.
Standard Twin RoomBlending splashes of traditional Lao colour with neutral tones of contemporary design, this stylish room features a 40-inch flat-screen TV with international channels, a work space and a window.
King Room with Pool View - Lounge AccessThe spacious club room features a work space, flat-screen TV and luxurious bedding. Guests staying in this room enjoy exclusive Club Lounge access. These benefits include exclusive breakfast service, evening drinks as well as a private registration.
King Suite - Top Floor/Lounge AccessIncorporating traditional Lao and contemporary designs, the spacious suite comes with a separate living room and bedroom. The stylish bathroom is equipped with a rain shower and a walk-in closet. Guests enjoy exclusive Club Lounge benefits.
One-Bedroom King Suite - Top FloorProviding free toiletries and bathrobes, this suite includes a private bathroom with a walk-in shower, a bath and a bidet. The suite's kitchenette, which features a refrigerator, is available for cooking and storing food. The spacious air-conditioned suite provides a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a seating area as well as pool views.
Standard RoomOffering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious double room offers air conditioning, a minibar, a tea and coffee maker, a wardrobe, as well as a flat-screen TV with cable channels. The unit has 2 beds.
Executive King Room - Non-SmokingFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned double room features a flat-screen TV with cable channels, a minibar, a tea and coffee maker and executive lounge access. The unit has 1 bed.
Business King Room - Top FloorOffering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a seating area as well as city views. The unit offers 1 bed.
King Room with Pool View - Top FloorOffering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a wardrobe as well as pool views. The unit offers 1 bed.
Twin Room - Top Floor/Lounge AccessProviding free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned twin room provides a flat-screen TV with cable channels, a minibar, a tea and coffee maker and executive lounge access. The unit offers 2 beds.
Standard King RoomFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned double room features a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a wardrobe as well as city views. The unit has 1 bed.
Standard Twin Room - Lounge AccessThe unit has 2 beds.
Twin Room with Pool View - Lounge AccessThe unit has 2 beds.
Guest Reviews
9.1
Excellent
Location
Crowne Plaza Vientiane is a conveniently located hotel in the middle of the town. It's a short 10-minute walk from the airport and within easy walking distance of most tourist attractions, including Fa Ngum park and the night market. Although some guests felt it was a bit of a walk to get to the night market or riverside, it's accessible by foot if you don't want to hassle with taxis or tuk-tuks. The hotel is located close to the Thai embassy and has many local shops and restaurants nearby, providing an authentic local experience. Some guests noted that the walk to town or the surrounding area could be a little uninteresting or dark in the evenings. Overall, guests praised the hotel for its good and convenient location.
Breakfast
When looking for a hotel with an excellent breakfast option, consider the Crowne Plaza Vientiane. Guests have raved about the large variety of options available, including delicious pizza, smoked salmon, eggs benedict and even a noodle bar! The breakfast buffet has been described as wonderful, fantastic and very good with some stating it was up to international standards. The hotel also offers both western and Asian options, ensuring there is something for everyone to enjoy. Even guests who were initially uninspired by the breakfast were pleasantly surprised by the quality and taste of the food. Overall, guests have praised the quality and variety of the breakfast options available, making it a great choice for foodies and breakfast lovers alike.
Rooms
The rooms at Crowne Plaza Vientiane by IHG, have been highly praised by guests. From large and spacious rooms with plenty of storage to modern fittings and appointments, guests have been impressed with the high standards maintained in the rooms. With comfortable beds (and even a choice of pillows!), nice bathrooms with shower and bathtub, easy-to-manage lights and excellent office chairs and desks, guests can relax and enjoy their stay. The hotel's clean and well-maintained rooms have also been noted. The pool is also clean and comfortable, adding to the positive experience. The hotel staff have also been commended for their friendliness and helpfulness, along with the interior design and facilities of the hotel. All in all, the rooms at Crowne Plaza Vientiane by IHG provide a comfortable and enjoyable stay with beautiful views.
Cleanliness
The Crowne Plaza Vientiane by IHG, boasts of a spotlessly clean and well-maintained property according to guest reviews. The hotel has a new modern design that provides comfort in every corner. The pool and rooms are clean and comfortable with nice and clean bathrooms that guests appreciate. The hotel’s cleanliness is noted as its best feature with some guests finding the cleaning to be very thorough but could still improve in some areas. Overall, guests recommend this excellent modern hotel with good-sized and clean rooms that work perfectly. The personal staff is also described as very nice and helpful, while the pool and interior design also received positive feedback.
Staff
If you're looking for exceptional staff during your stay in Vientiane, look no further than the Crowne Plaza Vientiane. Guests rave about the friendly, helpful and efficient service provided by the hotel's personnel, who go out of their way to make sure every guest feels welcome and looked after. Some specific staff members are mentioned, like Tony from reception who received high praise from a guest for his excellent service. Although a few guests mentioned that the staff was hit-and-miss, the vast majority of reviews are positive, describing the staff as outstanding, incredible and excellent. Whether you need help with luggage, taxis or train tickets, you can rely on the staff at the Crowne Plaza Vientiane to provide service that is second to none. Overall, guests have nothing but good things to say about the hotel's friendly service and helpful staff.
Pool
The Crowne Plaza Vientiane boasts an impressive pool that many guests have raved about in their reviews. The infinity swimming pool is a beautiful oasis that provides a great escape from the hustle and bustle of the city. Good facilities, including a spa and gym, make it a perfect place to unwind after a day of exploring. Guests have also complimented the pool's design and some even mentioned the poolside restaurant where they enjoyed cheap and delicious food. The hotel's interior and staff are also noteworthy with many mentioning how comfortable and quiet their rooms were with stunning views of the pool and Mekong. Overall, the pool is a major highlight of this luxurious hotel and is loved by many of its guests.
5 Star
Crowne Plaza Vientiane is the top-notch hotel in town, offering exceptional facilities and services. Travel to and from the hotel is convenient using the Loca App taxi booking. The hotel is highly recommended for its comfortable rooms and adherence to Crowne Plaza standards. Guests praise the helpful staff, including Miss Jung at the front desk who speaks Korean. The hotel serves a very good breakfast buffet and is considered the most comfortable place in the city. Overall, Crowne Plaza Vientiane is a superb five-star hotel with predictable quality.
Business
Crowne Plaza Vientiane by IHG, is the best option for a business stay in Vientiane, according to guest reviews. Visitors praised it as one of the best international standard business hotels they've stayed in for a while. The hotel offers excellent facilities and services for business travelers with predictable quality. The rooms are spacious, comfortable and quiet, offering a view of the pool and Mekong River. Though it lacks the special amenities for vacationers, it's a perfect place for conferences and events. Additionally, the hotel is suitable for a business trip or a leisure trip, making it perfect for everyone. For those who traveled for two or more days for business, it was a pleasant experience.
Yes, Crowne Plaza Vientiane by IHG has pool(s) that belong to one or more of the following categories: Infinity Pool, Panoramic View Pool, Outdoor Pool. For more information, read the answers to the Pool questionnaire
Yes, a spa is available at Crowne Plaza Vientiane by IHG.
No, Crowne Plaza Vientiane by IHG doesn't allow dogs.
Yes, parking facilities are available at Crowne Plaza Vientiane by IHG.