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Summary of reviewsBaltazaras hotel, nestled in a serene residential area near a pine grove, offers a picturesque retreat with panoramic views of the forest park. This location provides a peaceful escape from city life, making it ideal for families with children and those seeking tranquility. Well-connected by bus routes, guests can easily reach central attractions and the nearby supermarket and Acropolis shopping center add to its convenience. Ample parking and panoramic windows enhancing the rooms’ vistas are notable features contributing to an overall enjoyable stay.
Dining at Baltazaras is particularly praised with the restaurant's tasty offerings such as shashlik and vegetable soup standing out. Guests appreciate the option to order meals directly to their rooms, contributing positively to the dining experience despite occasional long wait times and limited operating hours.
Rooms at Baltazaras are spacious, well-equipped and often stylishly decorated, providing comfort with amenities like kettles, toiletries and hairdryers. Large windows offering stunning forest views add to the tranquil ambiance. However, maintenance and cleanliness issues detract from the experience with several reports of outdated fixtures, cleanliness discrepancies and occasional unpleasant odors.
Staff interactions range broadly with many guests praising the courteous, helpful and friendly service of certain staff members. Nevertheless, inconsistent service quality, language barriers and some unprofessional behavior by staff can occasionally sour the guest experience.
The hotel's spa offers commendable massage and hammam services, but it is let down by issues with cleanliness and functionality, particularly regarding the jacuzzi and hydro-massage baths. Improvements in these areas could significantly enhance guests' relaxation experiences.
For families, Baltazaras offers spacious accommodations and child-friendly amenities like car beds, toys and designated play spaces, making it suitable for family stays. However, some maintenance issues and insufficient breakfast offerings for children were noted.
While some guests found the beds comfortable, others reported discomfort due to old, worn-out mattresses and creaky frames. The hotel’s bedding and mattress quality appear to vary, impacting sleep quality significantly for some guests.
Honeymooners might find Baltazaras appealing for its picturesque setting and spa facilities, despite some drawbacks like limited breakfast options and maintenance issues. The overall experience is enriched by the natural surroundings, which provide a romantic backdrop for couples.
In conclusion, Baltazaras offers a visually and contextually pleasing stay with significant potential. Enhancing maintenance, cleanliness and consistency in service can transform it into an excellent choice for a wider range of guests. Show more
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Categories
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
3-Star Hotel
Room Types
Double RoomProviding free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The double room features carpeted floors, a seating area with a flat-screen TV, a tea and coffee maker, a dining area as well as garden views. The unit offers 1 bed.
Double Room with Garden ViewFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a bidet and a hairdryer. The spacious double room features a tea and coffee maker, a seating area, a dining area, a flat-screen TV, as well as garden views. The unit has 1 bed.
Family RoomFeaturing free toiletries and bathrobes, this family room includes a private bathroom with a bath, a bidet and a hairdryer. The family room has carpeted floors, a seating area with a flat-screen TV, a tea and coffee maker, a dining area as well as garden views.
Twin Room with Garden ViewFeaturing free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a bidet and a hairdryer. The spacious twin room features a tea and coffee maker, a seating area, a dining area, a flat-screen TV, as well as garden views. The unit has 2 beds.
Double or Twin Room with Spa AccessA seating area with a flat-screen TV, a desk and a private bathroom are featured in this spacious twin/double room. The unit offers 2 beds.
Guest Reviews
6.6
Rated
Location
The Baltazaras hotel boasts a great location that guests have repeatedly praised for its convenience and beautiful surroundings. Nestled in a quiet and peaceful residential area near a pine grove, the hotel's setting offers panoramic views of the forest park, providing a serene escape from the hustle and bustle of city life. This makes it particularly ideal for families with children and those seeking tranquility.
Despite being located away from the city center, Baltazaras is well-connected by direct bus routes, making it easy for guests to reach central attractions within about half an hour. Additionally, the nearby presence of a supermarket and the large Acropolis shopping center offers added convenience for visitors.
With ample parking space and a location that is easily accessible without a car, the hotel is a suitable option for both budget travelers and those looking to relax. The panoramic windows in the rooms, providing views of the surrounding forest, are a notable feature, contributing to the overall enjoyable experience of staying at Baltazaras.
Breakfast
Guests at 'Baltazaras' have expressed significant dissatisfaction with the hotel's breakfast offerings. The breakfast, commonly delivered as pre-packaged items like sandwiches, fruits and pastries, placed in the room's refrigerator, often falls short of expectations. Several reviews highlight that the provided food items are basic, store-bought and sometimes nearly expired or unappealing. The breakfast service is described as inconsistent with some guests not receiving it at all on certain days, despite it being included in the accommodation price. Additionally, the overall presentation and quality of breakfast options left much to be desired with many guests suggesting that the minimal effort put into the breakfast service reduces the value of staying at the hotel. While there were a few mentions of a "delicious" breakfast, most reviewers advised against relying on the hotel's breakfast and suggested exploring alternatives in the city.
Dinner
Baltazaras offers a dining experience that resonates well with guests, particularly due to the very tasty food served at its restaurant. Guests have appreciated specific dishes like the shashlik and vegetable soup, which even caters to younger palates. The atmosphere and service in the restaurant contribute positively to the overall dining experience. Additionally, the convenience of ordering food from the restaurant directly to the rooms is noted favorably.
However, there are several critical points worth noting. Despite the quality of the food, some guests experienced long wait times for their meals, even when the restaurant was not crowded. Moreover, the restaurant's operating hours appear to be limited, leading to early closures. A few logistical issues also surfaced, such as difficulties in finding staff for key returns and a particularly cold temperature in the rooms. Despite these challenges, the culinary offerings at Baltazaras seem to stand out as a highlight for many.
Rooms
‘Baltazaras’ offers a mixed experience when it comes to the hotel rooms. On the positive side, guests appreciate the spacious and well-equipped rooms. Many reviews highlight the room size, interesting layouts, comfortable beds and the availability of amenities such as kettles, soap, shampoo, shower gel and hairdryers. The large windows in many rooms provide breathtaking views of the surrounding forest, adding a touch of tranquility to the stay. The decor is often described as stylish, cozy and beautiful and guests who opted for luxury rooms found them to be luxurious, spacious and very comfortable.
However, there are several areas where the hotel falls short. A recurring theme is the outdated nature of the property with many rooms not matching their photos and in need of maintenance. Issues such as dim or broken lighting, torn curtains, worn-out mattresses and broken fixtures like bath faucets and whirlpool tubs are common complaints. Cleanliness also seems to be a concern with reports of dirty carpets, musty smells, cobwebs and even a persistence of cigarette smoke in some rooms.
Despite the good layout and beautiful views, the rooms are sometimes dark and cold and the heating and ventilation systems don't always function properly. Moreover, the lack of sufficient cookware in the kitchens, broken furniture and an overall sense of neglect in room maintenance contribute to a less satisfactory experience.
In summary, while ‘Baltazaras’ provides spacious and potentially luxurious rooms with great views and essential amenities, the overall guest experience is marred by maintenance issues and inconsistent cleanliness standards.
Beds
Guests' opinions about the beds at Baltazaras hotel are quite varied. Many visitors found the beds to be comfortable, mentioning specifically that the softness of the mattresses and the comfort level were fantastic. In several instances, the beds were described as very comfortable, tidy and generally good.
However, a significant number of reviews highlighted issues with the beds. Some guests encountered old, worn-out mattresses with hard metal springs, which made for a very uncomfortable sleeping experience. Complaints about the beds creaking and being extremely squeaky were common. There were descriptions of beds being broken, wobbly or barely moving, accompanied by reports of thin, synthetic blankets and hard pillows likened to bricks. The discomfort was often exacerbated by the noise of the springs that disturbed sleep.
Overall, while some found the beds at Baltazaras to be satisfactory, many had negative experiences due to issues with the condition and quality of the bedding and mattresses.
Cleanliness
Baltazaras promises cozy, stylish rooms with nice decor and ample space, offering a visually pleasing experience for many guests. Visitors have noted the spaciousness of the rooms and have appreciated the clean bedding and the overall clean appearance of some rooms. However, various cleanliness issues overshadow these positive aspects.
Numerous reviews mention pervasive unpleasant odors, both in the hallways and in the rooms, which detract significantly from the guest experience. Carpets and curtains throughout the property appear to be a common point of concern with guests frequently reporting them as dirty, stained or emitting bad smells. Additionally, problems such as cobwebs, dust, filthy bedding and surfaces in dire need of cleaning have been highlighted repeatedly.
Structural and maintenance issues are also prevalent. Broken tiles, damaged walls with visible signs of flooding and cracked ceilings contribute to an overall sense of neglect. Many guests also noted that the lighting is insufficient, particularly in the hallways and rooms, which are often described as dark and dimly lit. The hotel suffers from malfunctioning amenities, including bathrooms and air conditioning, which add to the discomfort of the stay.
Overall, while Baltazaras offers aesthetically pleasing rooms with potential, significant improvements in maintenance and cleanliness are necessary to enhance the overall guest experience.
Staff
The staff at Baltazaras receive mixed reviews, reflecting a wide range of experiences from guests. Many have noted very positive encounters, describing the staff as very pleasant, polite and helpful, providing pleasant service and even earning a perfect rating from some visitors. Terms like super friendly and responsive are mentioned, suggesting that certain staff members, such as administrators and front desk personnel, go out of their way to make guests feel welcome.
However, there are also notable negative comments. Some guests have encountered rude, indifferent or incompetent staff, including incidents where the receptionist was loud and unfriendly or where employees did not adhere to basic customer service standards. The presence of staff who appeared drunk or high was mentioned more than once, which is particularly concerning. Complaints about the staff not speaking English were also common, although some guests found the staff patient with their attempts at communicating in Russian.
There were mentions of administrative shortcomings with reports of administrators not being at their working place or not performing their duties effectively. Some guests felt that the service was neutral and sometimes even indifferent, indicating inconsistency in guest experiences. The service, at times, was described as subpar with instances of staff asking for positive feedback in exchange for discounted prices, showing a lack of genuine hospitality.
In summary, while Baltazaras has staff who can be very pleasant and helpful, there are significant issues with consistency in service quality and professionalism. The variability in staff behavior could affect overall guest satisfaction, leading to a mixed reputation for the hotel's service team.
Wi-Fi
Guests at Baltazaras have expressed varying experiences with the hotel's Wi-Fi service. While some noted that the Wi-Fi was good, others reported that the connection was unstable and of average quality. A recurring issue highlighted by visitors was that the Wi-Fi did not work in the rooms, particularly on the first floor with several guests mentioning weak or non-functional internet. Mobile network coverage was also cited as practically non-existent, making the local Wi-Fi crucial but often unreliable. Guests faced internet connectivity issues, sometimes to the extent that it was impossible to work. Despite asking for assistance, some did not see improvements in the service. Overall, while there are occasional positive remarks, the consensus points towards a need for significant improvement in the hotel's internet services.
Spa
The spa at Baltazaras has received mixed reviews from guests. On the positive side, several guests appreciated the overall spa facilities, describing them as good and even wonderful, especially noting the massage and hammam services. Visitors also enjoyed the sauna and jacuzzi area, finding it a pleasant addition to their stay.
However, some aspects of the spa received criticism. The jacuzzi often drew complaints for being old, dirty and sometimes non-functional with others noting a bad smell coming from the bathroom pipes. Additionally, the spa experience was sometimes marred by issues such as torn-out bath faucets and non-working hydro-massage baths. There were also reports of limited functionality with only two saunas and a cold-water jacuzzi available and instances of the spa not being operational in the mornings.
Overall, while the spa has its commendable elements, cleanliness and functionality issues suggest there's room for improvement. Guests appreciating the spa might want to double-check its current status and availability before planning their visit.
Family
Baltazaras seems to cater well to families with children, offering a range of kid-friendly amenities that have been positively highlighted by guests. The car bed for children is a standout feature, described as thrilling for the young ones. The spacious family rooms and bathrooms provide ample space, which families have appreciated, alongside the fresh renovations that add to the comfort. Toys and a designated space for children are additional perks that have been well received.
However, there are some mixed experiences noted. While the accommodation is convenient for families, some guests encountered issues such as a broken jacuzzi and breakfast menus that did not cater specifically to children. Additionally, there were noise complaints during parties held next door, making it less ideal for families seeking a relaxing stay. Despite these drawbacks, the overall setup seems to be quite family-friendly, particularly in terms of room space and features designed for kids.
Honeymoon
Baltazaras offers a picturesque setting with beautiful natural scenery, making it an appealing choice for honeymooners. The spa and jacuzzi facilities add a touch of luxury to the stay, catering to couples seeking relaxation. The presence of a small kitchen in the accommodations provides added convenience for guests. Though the hotel has some historical elements, such as an older elevator system, these do not detract significantly from the overall experience. While breakfast options might be limited, the amenities like wifi and family-friendly services contribute to a pleasant stay.
No, Baltazaras doesn't have any pool.
Yes, a spa is available at Baltazaras.
No, Baltazaras doesn't allow dogs.
No, parking facilities aren't available at Baltazaras.