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Summary of reviewsZan Hotel, nestled in the picturesque Voineasa area, is highly praised for its stunning location. Surrounded by a serene creek and dense fir forests at the base of a mountain, guests enjoy breathtaking views of the Latoritei Valley. This serene setting with clean air and lush greenery, makes it an excellent retreat for nature enthusiasts. The proximity to scenic landscapes and hiking trails provides ample opportunities for excursions. The friendly staff, meticulous cleanliness and appealing restaurant meals further enhance the allure of this hotel.
The hotel’s breakfast receives mixed reviews. While many guests describe it as varied, flavorful and generous, others believe it falls short of four-star standards, citing a lack of diversity and sometimes labeling it as basic or modest. The overall breakfast experience is satisfactory but could benefit from improvements in variety and richness.
Dinner at Zan Hotel's restaurant garners more uniformly positive feedback. Guests appreciate the delicious à la carte options and the pleasant ambiance of evening meals on the terrace, contributing to an enjoyable dining experience. While a few reviews indicate dissatisfaction, the consensus remains that the food quality is good and the meals are tasty.
Guests find the rooms at Zan Hotel spacious, comfortable and clean with many amenities such as a minibar, shower gel, disposable bathrobes and slippers and a safe. Some rooms offer large terraces with impressive views and large, comfortable beds. However, several guests note the furniture and facilities as being dated and in need of improvement. Despite these drawbacks, the value of the stay is generally considered great.
Cleanliness is a strong point at Zan Hotel with many guests highlighting the spotless rooms and bathrooms. Regular towel changes and daily cleaning services by friendly staff maintain this high standard. Although there are occasional mentions of lacking detailed cleaning and specific complaints regarding the wellness area, overall, the hotel maintains good hygiene standards.
The staff at Zan Hotel is frequently praised for their friendliness and attentiveness. The warm reception and helpful nature of the personnel create a welcoming atmosphere. However, some inconsistencies are noted, particularly in the behavior of certain staff members and restaurant service, affecting the overall dining experience. Despite these issues, the majority of guests find the staff affable and willing to assist, contributing to a largely pleasant stay.
While Zan Hotel is rated as a four-star establishment, some guests feel it does not fully meet the expectations set by this rating. The breakfast offering and room insulation are areas identified for improvement to better align with four-star standards. Despite the availability of facilities such as a spa, there is a perceived gap between the promised and delivered experience. Nonetheless, the hotel’s superb location, cleanliness and friendly staff make it a good choice for a tranquil retreat.
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