Hilton Windhoek
Windhoek
-22.57038900,
17.08595800
,
Corner Of Reverend Michael Scott Street & Sam Nujoma Drive
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Summary of reviewsHilton Windhoek, situated in the heart of Namibia's capital, boasts an enviable location that is highly favored among travelers. Its central position allows easy exploration of the city's attractions by foot, such as museums and shopping malls. Spacious rooms, modern amenities and excellent views from select rooms further enhance its appeal. The rooftop terrace, including a pool and bar with panoramic views of Windhoek, is frequently highlighted as a standout feature.
Breakfast at Hilton Windhoek garners positive reviews with guests praising the extensive and delicious buffet that includes fresh juices and cooked options. The service-oriented staff contribute to a delightful breakfast experience. Dinner, however, receives mixed feedback; while some guests appreciate the quality of the food and the wine selection, others feel that the menu is limited and the service can be slow and inconsistent.
The rooms at Hilton Windhoek are generally well-received for their spaciousness, comfort and cleanliness. Many guests commend the modern bathrooms and comfortable beds, although some note that certain rooms could benefit from refurbishment due to worn-out interiors. Cleanliness is a point of both praise and criticism; while many find the rooms clean and well-maintained, inconsistency in housekeeping standards is occasionally reported.
The staff at Hilton Windhoek are predominantly described as friendly and helpful with particular praise for the reception team. Instances of slow service and occasional lapses in professionalism are noted but do not significantly detract from the overall positive perception of the staff.
Wi-Fi service at Hilton Windhoek is largely appreciated for its strength and reliability when it functions well, although some guests experience connectivity issues and confusion regarding additional costs for faster service.
The hotel's spa is another highlight, offering professional treatments and a serene atmosphere, especially at the rooftop location. Despite occasional closures, the spa remains a valued feature for many guests.
Fitness amenities, including a small gym and a rooftop pool, offer mixed experiences. Guests appreciate the accessibility and equipment, though the gym is noted as limited with some maintenance issues. The rooftop pool, paired with the skyview bar, is often praised for its lovely views and ambiance, despite occasional maintenance problems with the heating system.
Parking at Hilton Windhoek is secure and convenient with guests noting the benefit of private and underground options. However, the cost and clarity of the parking policy could be improved.
Family travelers find the hotel accommodating with spacious adjoining rooms and attentive staff ready to cater to their needs.
Overall, Hilton Windhoek provides a well-rounded and convenient stay in Windhoek, marked by excellent location, comfortable accommodations and generally positive guest experiences. Focused improvements in dining options, consistency in service and clearer policies could further enhance its reputation.
Categories
Breakfast at Hilton Windhoek garners positive reviews with guests praising the extensive and delicious buffet that includes fresh juices and cooked options. The service-oriented staff contribute to a delightful breakfast experience. Dinner, however, receives mixed feedback; while some guests appreciate the quality of the food and the wine selection, others feel that the menu is limited and the service can be slow and inconsistent.
The rooms at Hilton Windhoek are generally well-received for their spaciousness, comfort and cleanliness. Many guests commend the modern bathrooms and comfortable beds, although some note that certain rooms could benefit from refurbishment due to worn-out interiors. Cleanliness is a point of both praise and criticism; while many find the rooms clean and well-maintained, inconsistency in housekeeping standards is occasionally reported.
The staff at Hilton Windhoek are predominantly described as friendly and helpful with particular praise for the reception team. Instances of slow service and occasional lapses in professionalism are noted but do not significantly detract from the overall positive perception of the staff.
Wi-Fi service at Hilton Windhoek is largely appreciated for its strength and reliability when it functions well, although some guests experience connectivity issues and confusion regarding additional costs for faster service.
The hotel's spa is another highlight, offering professional treatments and a serene atmosphere, especially at the rooftop location. Despite occasional closures, the spa remains a valued feature for many guests.
Fitness amenities, including a small gym and a rooftop pool, offer mixed experiences. Guests appreciate the accessibility and equipment, though the gym is noted as limited with some maintenance issues. The rooftop pool, paired with the skyview bar, is often praised for its lovely views and ambiance, despite occasional maintenance problems with the heating system.
Parking at Hilton Windhoek is secure and convenient with guests noting the benefit of private and underground options. However, the cost and clarity of the parking policy could be improved.
Family travelers find the hotel accommodating with spacious adjoining rooms and attentive staff ready to cater to their needs.
Overall, Hilton Windhoek provides a well-rounded and convenient stay in Windhoek, marked by excellent location, comfortable accommodations and generally positive guest experiences. Focused improvements in dining options, consistency in service and clearer policies could further enhance its reputation.
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Heated Pool Rooftop Pool Panoramic View Pool Outdoor Pool
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4-Star Hotel
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Guest Reviews
Situated in the heart of Windhoek, Hilton Windhoek boasts an enviable location that's a favorite among travelers. Perfectly positioned in the city center, guests rave about its convenience, making it easy to explore the city by foot. The proximity to major attractions such as museums, churches and shopping malls offers a seamless experience for those looking to dive into the local culture without the need for taxis. The hotel also provides a wealth of amenities, including a fantastic rooftop terrace offering panoramic views, a relaxing pool area and an Executive lounge. Secure parking and the nearby airport add to its appeal. Overall, the central and well-maintained setting of Hilton Windhoek makes it an ideal base for both exploring and unwinding in Namibia's vibrant capital.
The breakfast at Hilton Windhoek receives a variety of feedback from guests, but the positive remarks generally paint a picture of high satisfaction. Many reviewers highlight the breakfast as being really good, perfectly prepared and the best they've ever had in a hotel. The buffet breakfast is frequently described as extensive, abundant and diverse, featuring an omelette station and a selection that includes freshly squeezed fruit juice and excellent cooked options.
Guests seem to appreciate the rich selection of food available and commend the breakfast for being delicious, superb and divine. Some specifically mention the variety in the breakfast buffet, noting the presence of fresh products and good morning staples. The positive experiences are further bolstered by the friendly and service-oriented staff, which enhances the overall breakfast experience.
However, some feedback points to areas for improvement. Issues like lack of variety, impersonal service and the high cost of the breakfast buffet are mentioned with some guests finding the offerings to be standard or average for the hotel category. A few also note that the quality of certain items, such as pastries, could be better. Despite these criticisms, the general consensus remains that the breakfast at Hilton Windhoek is good with many guests finding it a standout feature of their stay.
At the Hilton Windhoek, the dining experience features a mix of reviews that paint a multifaceted picture of the hotel's restaurant offerings. On a positive note, several guests appreciate the spacious and well-located restaurant, praising the food as good or even amazing and noting excellent cuisine with a respectable selection of wines. The international buffet dinner has been described as excellent by some with tasty dishes and highly recommended items like the club sandwich and rooftop breeze cocktail.
However, there are significant areas for improvement. A recurrent theme is the limited dinner menu, possibly due to lower guest numbers, which has led to some disappointment, especially as the menu was more extensive in the past. The ambiance of the restaurant has been described as average and not particularly enjoyable with certain dishes, such as lamb and beef tea fillets, receiving criticisms for their taste and portion sizes. Occasional stock shortages have led to a very limited selection of available dishes and some equipment, like the pizza stone oven, was reportedly broken.
The quality of the food has been inconsistent according to the reviews with some guests finding it substandard or not up to Hilton's usual standards. The restaurant has also been described as expensive and some felt that the quality didn’t justify the prices. Service issues were noted too with slow room service and long wait times for ordered meals.
In summary, while the Hilton Windhoek’s restaurant has many positive aspects, particularly in food quality and ambiance, the limited dinner menu, occasional poor service and pricing issues suggest that it may not consistently meet expectations.
Hilton Windhoek offers a range of rooms that generally receive positive feedback from guests. Many reviews highlight the spaciousness and cleanliness of the rooms, often describing them as large, comfortable and well-equipped with modern amenities. Guests frequently mention the comfort of the beds and the overall cleanliness, contributing to a pleasant stay.
Several reviews also note that some rooms feature impressive bathrooms with separate showers and bathtubs and even private gardens or terraces, adding an extra touch of luxury. The hotel's location is another plus, providing easy access to the city center and offering beautiful views of Windhoek from certain rooms.
However, some guests point out that a number of rooms are in need of refurbishment, mentioning worn-out interiors and outdated decor. Issues such as carpets needing a thorough cleaning, defective windows and occasional maintenance problems are mentioned. Despite these occasional drawbacks, the positive aspects of the rooms at Hilton Windhoek, such as their size, comfort and cleanliness, are frequently praised by guests.
The Hilton Windhoek offers an exceptional experience when it comes to sleeping arrangements. Guests consistently highlight the comfort of the beds, describing them as very comfortable, comfy and even super comfortable. Whether sleeping in a double or queen bed, visitors can expect a cozy and restful night's sleep with comfortable bedding that adds to the overall relaxation.
While rooms are generally okay and spacious, a few suggest there could be improvements in privacy, citing the open bathroom layout without door separation. Still, the clean and comfortable beds seem to make up for any minor inconveniences, ensuring a pleasant stay for guests. The combination of delicious food and friendly staff further compliments the comfortable bedding experience at Hilton Windhoek.
Hilton Windhoek offers a diverse experience when it comes to cleanliness. Many guests found the rooms to be clean, spacious and well-furnished with some highlighting the newness and modernity of the facilities. Bathrooms, in particular, were noted for their cleanliness. The hotel's overall maintenance also received positive remarks with clean sheets and neat floors contributing to a sense of tidiness.
However, the hotel seems to struggle with consistency in its cleaning standards. Several guests reported issues such as mold on curtains, dusty rooms and hallways that were not as clean as expected. The presence of hair and unchanged bed sheets were frequent complaints, impacting the overall perception of cleanliness. Additionally, some guests noted that the hotel appeared worn out in places and required more thorough cleaning and better maintenance.
The restaurant received mixed reviews regarding cleanliness with some guests praising its upkeep while others pointed out areas for improvement. Reports of water leaks and cleanliness issues in common areas also cropped up, suggesting that the hotel might benefit from a more rigorous cleaning regimen.
In summary, while Hilton Windhoek is praised for its clean and modern rooms, inconsistent housekeeping and maintenance issues occasionally mar the experience. A greater focus on thorough and consistent cleaning could help elevate the guest experience at this otherwise well-appointed hotel.
The Hilton Windhoek boasts a team that is predominantly described as friendly and helpful by guests. Many reviews highlight the warmth and professionalism of the staff, especially the reception team, who are often noted to be friendly, accommodating and proactive in assisting with taxi services and other needs. The hospitality across the hotel is marked by politeness, courtesy and a dedicated effort to ensure guests feel welcome and cared for.
In particular, the staff is praised for their efficiency with specific mentions of prompt problem resolution, such as quickly fixing in-room safes. The restaurant personnel receive commendations for their pleasant demeanor and helpfulness, contributing to an overall pleasant dining experience.
However, there are a few nuances to the otherwise positive feedback. Some reviews point out instances of slow service, a lack of professional training in certain staff members and occasional lapses in customer service. Reports of overwhelmed reception and housekeeping who sometimes forgot tasks were mentioned, indicating inconsistencies in staff performance.
Despite these occasional drawbacks, many guests describe the staff as extremely friendly, caring and kind, making significant efforts to enhance the overall stay. There is a clear collective appreciation for the helpful and attentive nature of the Hilton Windhoek staff, contributing positively to the guest experience.
At Hilton Windhoek, guests have experienced a mixed bag when it comes to the hotel's Wi-Fi service. Many reviewers appreciated the powerful and strong Wi-Fi connection available in the rooms and common areas, noting that the internet speed was adequate for various activities. The service was also described as free and well-functioning, adding a layer of convenience for travelers.
However, some guests encountered difficulties, mentioning that the Wi-Fi was not always reliable with instances where it wasn't working or performing poorly. There were also remarks about unclear costs and the necessity to pay extra for a supposedly faster internet connection, which some guests found confusing and less than ideal.
Despite these inconsistencies, Hilton Windhoek offers a generally satisfactory Wi-Fi experience for many of its guests, who praise its stability and strength when it is functioning well.
The spa at Hilton Windhoek receives high praise from visitors who enjoyed the serene and rejuvenating atmosphere. Guests have highlighted the professional massage and facial treatments, particularly enjoying the exceptional services at both the wellness center and the rooftop spa. The rooftop location adds an extra layer of charm, providing amazing views while indulging in various spa treatments. Additionally, the spa's ability to provide a beautiful set of nails has been noted as a highlight for some visitors.
However, there have been instances where guests faced disappointment due to the spa being closed, whether for renovations or COVID-related reasons. Despite occasional closures, the overall sentiment towards the spa remains highly positive, making it a key feature of the Hilton Windhoek experience.
Hilton Windhoek offers a central location with a small gym on-site, though experiences seem mixed. Some guests appreciated the rooftop gym and pool, finding the gym well-equipped and easily accessible. However, others noted that the gym is quite limited with only a few pieces of equipment, some of which were old, worn-out or broken. Issues such as smelly or unavailable towels and fully booked schedules were also mentioned. Despite this, the overall fitness amenities, including a great breakfast with fresh juice and underground parking, contribute to the convenience and appeal of the hotel.
Hilton Windhoek offers a stunning rooftop area that is the highlight of many guests' stays. The rooftop pool is often praised for its beauty and the lovely views it provides over Windhoek. Many reviews highlight the appealing aspects of the pool, describing it as nice, lovely and beautiful. Guests particularly enjoy the sunbeds and the overall atmosphere of the rooftop terrace, which also includes a bar.
The skyview bar is frequently mentioned for its beautiful view and is a popular spot for both relaxation and socializing. Visitors find the combination of the pool, terrace and bar to create a grand and memorable experience. The location is convenient with easy city access and the staff is noted to be welcoming and attentive.
However, there are some recurrent issues with pool maintenance and heating with several guests finding the water freezing and the pool heater broken. On a few occasions, the pool was closed entirely for renovations, which disappointed some visitors. Despite these drawbacks, the overall impression of the rooftop area remains positive, primarily due to the spectacular views and the ambiance of the rooftop bar.
When it comes to parking at Hilton Windhoek, guests have shared mixed experiences. On the positive side, the hotel provides a safe, secure and convenient parking environment with easy access from the freeway making it an ideal option for travelers. The parking garage is described as huge and sufficient, offering private and underground parking facilities which many find beneficial.
However, several guests remarked that the parking fee is on the expensive side and could be better with fees such as N$60 per night mentioned. Additionally, some guests found the parking policy illogical and confusing, particularly for larger vehicles. Despite this, others found the convenience and safety of the underground garage to be a substantial benefit during their stay. Overall, while the parking at Hilton Windhoek is mostly convenient and secure, cost and clarity of the policy could see improvements.
Hilton Windhoek offers an attractive option for families traveling with children. Many guests appreciated the family-friendly atmosphere and highlighted the availability of spacious adjoining family rooms. These consist of two rooms with connecting doors, ensuring ample space for children and parents alike. Guests also mentioned that the hotel staff were attentive and promptly adapted to the needs of their children, such as changing cots to single beds when necessary. Overall, the hotel is described as a great choice for family stays.
Hilton Windhoek stands out as a classic business hotel, well-suited for corporate travelers seeking a convenient and efficient stay. Guests noted that the hotel is conveniently located, making it an ideal choice for business travel. The business center facilities were well-maintained and the conference rooms came equipped with the latest technology, catering perfectly to modern business needs. The management was reported to be very accommodating, ensuring a smooth experience for event organizers. Additionally, the fast wifi connection supported guests' need for reliable internet. The hotel's immense lobby area further added to its appeal, providing ample space for informal meetings. Overall, Hilton Windhoek is highly recommended for its quality and price, making it a solid choice for business trips.
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Location
Breakfast
Guests seem to appreciate the rich selection of food available and commend the breakfast for being delicious, superb and divine. Some specifically mention the variety in the breakfast buffet, noting the presence of fresh products and good morning staples. The positive experiences are further bolstered by the friendly and service-oriented staff, which enhances the overall breakfast experience.
However, some feedback points to areas for improvement. Issues like lack of variety, impersonal service and the high cost of the breakfast buffet are mentioned with some guests finding the offerings to be standard or average for the hotel category. A few also note that the quality of certain items, such as pastries, could be better. Despite these criticisms, the general consensus remains that the breakfast at Hilton Windhoek is good with many guests finding it a standout feature of their stay.
Dinner
However, there are significant areas for improvement. A recurrent theme is the limited dinner menu, possibly due to lower guest numbers, which has led to some disappointment, especially as the menu was more extensive in the past. The ambiance of the restaurant has been described as average and not particularly enjoyable with certain dishes, such as lamb and beef tea fillets, receiving criticisms for their taste and portion sizes. Occasional stock shortages have led to a very limited selection of available dishes and some equipment, like the pizza stone oven, was reportedly broken.
The quality of the food has been inconsistent according to the reviews with some guests finding it substandard or not up to Hilton's usual standards. The restaurant has also been described as expensive and some felt that the quality didn’t justify the prices. Service issues were noted too with slow room service and long wait times for ordered meals.
In summary, while the Hilton Windhoek’s restaurant has many positive aspects, particularly in food quality and ambiance, the limited dinner menu, occasional poor service and pricing issues suggest that it may not consistently meet expectations.
Rooms
Several reviews also note that some rooms feature impressive bathrooms with separate showers and bathtubs and even private gardens or terraces, adding an extra touch of luxury. The hotel's location is another plus, providing easy access to the city center and offering beautiful views of Windhoek from certain rooms.
However, some guests point out that a number of rooms are in need of refurbishment, mentioning worn-out interiors and outdated decor. Issues such as carpets needing a thorough cleaning, defective windows and occasional maintenance problems are mentioned. Despite these occasional drawbacks, the positive aspects of the rooms at Hilton Windhoek, such as their size, comfort and cleanliness, are frequently praised by guests.
Beds
While rooms are generally okay and spacious, a few suggest there could be improvements in privacy, citing the open bathroom layout without door separation. Still, the clean and comfortable beds seem to make up for any minor inconveniences, ensuring a pleasant stay for guests. The combination of delicious food and friendly staff further compliments the comfortable bedding experience at Hilton Windhoek.
Cleanliness
However, the hotel seems to struggle with consistency in its cleaning standards. Several guests reported issues such as mold on curtains, dusty rooms and hallways that were not as clean as expected. The presence of hair and unchanged bed sheets were frequent complaints, impacting the overall perception of cleanliness. Additionally, some guests noted that the hotel appeared worn out in places and required more thorough cleaning and better maintenance.
The restaurant received mixed reviews regarding cleanliness with some guests praising its upkeep while others pointed out areas for improvement. Reports of water leaks and cleanliness issues in common areas also cropped up, suggesting that the hotel might benefit from a more rigorous cleaning regimen.
In summary, while Hilton Windhoek is praised for its clean and modern rooms, inconsistent housekeeping and maintenance issues occasionally mar the experience. A greater focus on thorough and consistent cleaning could help elevate the guest experience at this otherwise well-appointed hotel.
Staff
In particular, the staff is praised for their efficiency with specific mentions of prompt problem resolution, such as quickly fixing in-room safes. The restaurant personnel receive commendations for their pleasant demeanor and helpfulness, contributing to an overall pleasant dining experience.
However, there are a few nuances to the otherwise positive feedback. Some reviews point out instances of slow service, a lack of professional training in certain staff members and occasional lapses in customer service. Reports of overwhelmed reception and housekeeping who sometimes forgot tasks were mentioned, indicating inconsistencies in staff performance.
Despite these occasional drawbacks, many guests describe the staff as extremely friendly, caring and kind, making significant efforts to enhance the overall stay. There is a clear collective appreciation for the helpful and attentive nature of the Hilton Windhoek staff, contributing positively to the guest experience.
Wi-Fi
However, some guests encountered difficulties, mentioning that the Wi-Fi was not always reliable with instances where it wasn't working or performing poorly. There were also remarks about unclear costs and the necessity to pay extra for a supposedly faster internet connection, which some guests found confusing and less than ideal.
Despite these inconsistencies, Hilton Windhoek offers a generally satisfactory Wi-Fi experience for many of its guests, who praise its stability and strength when it is functioning well.
Spa
However, there have been instances where guests faced disappointment due to the spa being closed, whether for renovations or COVID-related reasons. Despite occasional closures, the overall sentiment towards the spa remains highly positive, making it a key feature of the Hilton Windhoek experience.
Gym
Pool
The skyview bar is frequently mentioned for its beautiful view and is a popular spot for both relaxation and socializing. Visitors find the combination of the pool, terrace and bar to create a grand and memorable experience. The location is convenient with easy city access and the staff is noted to be welcoming and attentive.
However, there are some recurrent issues with pool maintenance and heating with several guests finding the water freezing and the pool heater broken. On a few occasions, the pool was closed entirely for renovations, which disappointed some visitors. Despite these drawbacks, the overall impression of the rooftop area remains positive, primarily due to the spectacular views and the ambiance of the rooftop bar.
Parking
However, several guests remarked that the parking fee is on the expensive side and could be better with fees such as N$60 per night mentioned. Additionally, some guests found the parking policy illogical and confusing, particularly for larger vehicles. Despite this, others found the convenience and safety of the underground garage to be a substantial benefit during their stay. Overall, while the parking at Hilton Windhoek is mostly convenient and secure, cost and clarity of the policy could see improvements.
Family
Business
Yes, Hilton Windhoek has pool(s) that belong to one or more of the following categories: Heated Pool, Rooftop Pool, Panoramic View Pool, Outdoor Pool.
Yes, a spa is available at Hilton Windhoek.
No, Hilton Windhoek doesn't allow dogs.
Yes, parking facilities are available at Hilton Windhoek.
Yes, Hilton Windhoek has a gym.
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