Platinum Palace Boutique Hotel & SPA
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Summary of reviewsPlatinum Palace Boutique Hotel & SPA is highly regarded for its serene and scenic location adjacent to South Park, providing a tranquil retreat just outside Wroclaw’s bustling city center. The hotel boasts easy access to public transport, allowing guests to reach the Market Square and other attractions within 15-20 minutes. The surroundings offer excellent opportunities for leisurely walks, exercise and dog strolling, catering to nature enthusiasts and those seeking a peaceful environment.
Guests commend the variety and presentation of the breakfast buffet, praising its rich selection of fresh and aesthetically arranged dishes. Many describe the breakfast as phenomenal with high-quality items such as homemade pastries and prosecco adding a touch of luxury. The dining experience extends to dinner as well with the restaurant offering delicious and memorable cuisine. The balanced portion sizes and beautiful dining settings, including balcony dinners, further enhance the overall dining satisfaction.
The rooms at Platinum Palace Boutique Hotel & SPA receive numerous positive remarks for their spaciousness, modern decor and elegant furnishings that combine classic charm with modern comfort. Many guests highlight the clean, comfortable and well-equipped rooms with spacious bathrooms and beautiful park views from some windows and balconies. Although there were mentions of a few rooms requiring renovations and some inconsistent cleanliness, the general consensus emphasizes a pleasant stay with stylish and comfortable accommodations.
The hotel maintains a high standard of cleanliness with the common areas and rooms frequently described as spotless and well-maintained. Occasional minor lapses in housekeeping do not significantly detract from the overall impression of a clean and well-kept environment.
The staff is frequently praised for their friendliness, helpfulness and professionalism. Guests appreciate the warm and accommodating nature of the front desk and kitchen staff with specific mentions of outstanding service from certain individuals. Despite some isolated mentions of understaffing, the staff’s supportive and communicative attitude greatly contributes to the positive ambiance of the hotel.
Free WiFi at the hotel is reliable, high-speed and praised for strong connectivity, making it suitable for work and staying connected. Occasionally, there may be connectivity issues, particularly in newer areas of the hotel, but overall, the experience with WiFi service is positive.
The spa is a significant highlight, often described as beautiful and relaxing with clean facilities such as saunas, a hot tub and a large jacuzzi. The atmosphere created by ambient music and dimmed lights adds to the relaxation experience. Though some guests found the spa slightly smaller than expected and noted occasional out-of-service facilities, the overall feedback is highly positive.
The gym, while functional with adequate equipment for basic workouts, received mixed reviews due to its small size, poor lighting and ventilation issues. However, it remains a useful facility, especially when combined with the spa and other amenities.
Parking at the hotel is a contentious issue with limited spots and high fees causing frustration for many guests. Despite these challenges, the availability of a secured parking area at the back of the facility offers some reassurance.
Lastly, Platinum Palace Boutique Hotel & SPA is recognized for its family-friendly atmosphere, making it a suitable choice for families seeking a delightful retreat.
Categories
Guests commend the variety and presentation of the breakfast buffet, praising its rich selection of fresh and aesthetically arranged dishes. Many describe the breakfast as phenomenal with high-quality items such as homemade pastries and prosecco adding a touch of luxury. The dining experience extends to dinner as well with the restaurant offering delicious and memorable cuisine. The balanced portion sizes and beautiful dining settings, including balcony dinners, further enhance the overall dining satisfaction.
The rooms at Platinum Palace Boutique Hotel & SPA receive numerous positive remarks for their spaciousness, modern decor and elegant furnishings that combine classic charm with modern comfort. Many guests highlight the clean, comfortable and well-equipped rooms with spacious bathrooms and beautiful park views from some windows and balconies. Although there were mentions of a few rooms requiring renovations and some inconsistent cleanliness, the general consensus emphasizes a pleasant stay with stylish and comfortable accommodations.
The hotel maintains a high standard of cleanliness with the common areas and rooms frequently described as spotless and well-maintained. Occasional minor lapses in housekeeping do not significantly detract from the overall impression of a clean and well-kept environment.
The staff is frequently praised for their friendliness, helpfulness and professionalism. Guests appreciate the warm and accommodating nature of the front desk and kitchen staff with specific mentions of outstanding service from certain individuals. Despite some isolated mentions of understaffing, the staff’s supportive and communicative attitude greatly contributes to the positive ambiance of the hotel.
Free WiFi at the hotel is reliable, high-speed and praised for strong connectivity, making it suitable for work and staying connected. Occasionally, there may be connectivity issues, particularly in newer areas of the hotel, but overall, the experience with WiFi service is positive.
The spa is a significant highlight, often described as beautiful and relaxing with clean facilities such as saunas, a hot tub and a large jacuzzi. The atmosphere created by ambient music and dimmed lights adds to the relaxation experience. Though some guests found the spa slightly smaller than expected and noted occasional out-of-service facilities, the overall feedback is highly positive.
The gym, while functional with adequate equipment for basic workouts, received mixed reviews due to its small size, poor lighting and ventilation issues. However, it remains a useful facility, especially when combined with the spa and other amenities.
Parking at the hotel is a contentious issue with limited spots and high fees causing frustration for many guests. Despite these challenges, the availability of a secured parking area at the back of the facility offers some reassurance.
Lastly, Platinum Palace Boutique Hotel & SPA is recognized for its family-friendly atmosphere, making it a suitable choice for families seeking a delightful retreat.
Hotel with EV Charging Stations
Boutique-style Hotel
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Indoor Pool
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
Hotel with Gym
5-Star Hotel
Hotel with Indoor Pool
Guest Reviews
Platinum Palace Boutique Hotel & SPA enjoys a favorable location, nestled near the charming South Park, offering guests a serene and green retreat just outside the bustling city center of Wroclaw. The hotel is strategically positioned on a major road, making it accessible and convenient for travelers. Despite being a bit distant from the inner city, the excellent public transportation links, including nearby tram stops, provide easy and quick access to Wroclaw’s vibrant Market Square and other central attractions within 15-20 minutes.
The surroundings of the hotel are remarkable, providing guests with direct access to South Park, which is perfect for leisurely walks, exercise and dog strolling. This proximity to the park adds to the tranquil atmosphere, away from the noise of the old town, ensuring a peaceful stay. The park-like setting and green views from the rooms enhance the overall experience, making it a delightful spot for nature enthusiasts.
Guests appreciate the quiet and safe neighborhood, which allows for a restful stay, while still being close enough to the city’s highlights. The location also boasts a convenient layout with easy parking access, proximity to public transport options and a direct route to the highway for those traveling by car. Overall, Platinum Palace’s location strikes a balance between serene park-side luxury and convenient urban connectivity, making it an excellent choice for both relaxation and exploration.
Guests have consistently praised the breakfast at Platinum Palace Boutique Hotel & SPA for its quality, variety and presentation. The breakfast buffet is described as rich, abundant and varied with a wide selection of fresh, aesthetically arranged dishes that cater to different tastes. Many guests highlighted the taste, labeling the breakfast as delicious, phenomenal and even the best they've experienced. The inclusion of items like homemade pastries and prosecco has been noted as an added luxury. Service during breakfast is frequently mentioned as excellent, matching the high standards of the hotel. The breakfast area itself is also commended for its beauty. While there are a few mentions of breakfast being pricey, the general consensus is that it offers excellent value due to the quality and range of options available. A few criticisms were mentioned such as occasional issues with the temperature of dishes and limited fruit selection, but these are rare exceptions in an otherwise highly satisfying breakfast experience.
The Platinum Palace Boutique Hotel & SPA boasts an impressive dining experience that has left a lasting impression on many guests. Visitors frequently commend the restaurant for its excellent and delicious cuisine, highlighting the top-notch quality and varied a la carte menu. The gourmet restaurant is a standout with many praising its delicious meals and outstanding food quality.
Guests often describe their dinners as very tasty with several mentioning memorable dishes like shrimp with pak choi and corn-fed chicken. The portion sizes are generally appreciated for being well-balanced, ensuring an enjoyable eating experience. The dining environment also receives positive feedback with mentions of a beautiful dinner on the balcony adding a special touch.
In addition to dinner, the breakfasts are equally celebrated for their excellence. Despite a few remarks about the menu refinement and some isolated instances of less than stellar dishes, most reviews underline the high satisfaction with the food, making dinner at the Platinum Palace Boutique Hotel & SPA a recommended experience.
Platinum Palace Boutique Hotel & SPA offers a mixed experience when it comes to their rooms with a significant leaning towards positive remarks. Generally, the rooms are praised for their spaciousness, modern decor and comfort. Many guests appreciate the tasteful decoration and elegant furnishings that blend modernity with the classic charm of the property. Spacious bathrooms and well-equipped rooms with high-quality amenities are frequently highlighted, contributing to an overall impression of comfort and luxury.
The hotel's rooms are consistently described as clean and comfortable with comfortable beds and pleasant room arrangements. Guests also appreciate the quiet and peaceful atmosphere which is enhanced by the beautiful views from some rooms, including park views and large balconies. The rooms are often noted for being bright with large windowed rooms offering a lot of natural light, although some reviews mention that certain rooms can be darkly decorated or poorly lit, especially by the bathroom mirror.
Exterior and public area decor, room size and the comfortable furnishings of this small yet stylish hotel garner positive feedback. There's a specific mention of rooms featuring unique aspects like skylights, large balconies and very comfortable air conditioning.
However, the reviews do point out some drawbacks. Several guests felt the need for room renovations, citing instances of dated decor and issues with cleanliness that do not match the five-star rating. Some rooms were described as smaller than expected with standard rooms not meeting the high expectations that come with the hotel's rating. There were also isolated mentions of malfunctioning amenities, such as kettles that didn't turn off and insufficient lighting.
Overall, while there are some areas that could use improvement, the spacious, comfortable and tastefully decorated rooms coupled with excellent room amenities and a stylish hotel environment make for a largely pleasant stay at the Platinum Palace Boutique Hotel & SPA.
The beds at Platinum Palace Boutique Hotel & SPA have garnered a mix of feedback, predominantly positive. Guests frequently praised the comfort of the beds, noting terms like comfortable, very comfortable, super comfy and mega comfortable. The beds were often described as large or huge with some likening the experience to sleeping on a cloud.
However, there were some recurring mentions of overly soft mattresses with a few reviews highlighting issues such as mattresses being too soft, sagging, or already worn out. Despite these concerns, the general consensus leaned towards a high level of bed comfort with several guests appreciating the spaciousness and quality of the beds and linens.
Additionally, guests found the sleeping pillows to be very comfortable and described the overall bed quality as excellent. There were occasional mentions of bed configurations, such as a large bed consisting of two mattresses instead of a single-piece mattress. Despite isolated critiques, the comfort level of the beds at this hotel was a standout feature for many visitors.
The Platinum Palace Boutique Hotel & SPA generally receives high marks for cleanliness with many guests describing the hotel, rooms and wellness areas as very clean and well-maintained. The rooms are often highlighted for their spaciousness and comfort with numerous reviews specifically noting clean bathrooms and well-kept facilities. Several guests appreciate the cleanliness without any complaints, emphasizing the high standards maintained throughout the hotel.
However, there are occasional lapses. Some guests have reported issues such as dusty floors, ventilation grilles and lamps, as well as unclean sinks and bathtubs. These isolated incidents point to inconsistencies in housekeeping with some rooms not being up to the rigor expected of a 5-star establishment. Specific areas like countertops in the bathrooms and the jacuzzi area have also been pointed out for needing more attention. Despite these few concerns, the overall impression remains that of a clean and comfortable hotel experience.
The staff at Platinum Palace Boutique Hotel & SPA receives high praise for their friendliness, helpfulness and professionalism. Guests frequently highlight their positive interactions with both the front desk and kitchen staff, noting the warm and accommodating nature of the team. Specific mentions go to the friendly porter Wojciech and an elderly gentleman at the front desk, both of whom made significant positive impressions.
Notably, the staff is described as dedicated, patient and always ready to assist, providing detailed information about the hotel and its surroundings. The attentiveness of the waitstaff, particularly at breakfast and the professional demeanor of the team further enhance the guest experience.
Despite some isolated mentions of inattentive service and occasional understaffing in the bar and reception areas, guests generally appreciate the supportive and communicative nature of the staff. The hotel's service is commended as top-notch with outstanding individuals standing out, such as a fantastic butler and super-friendly maids.
However, there are mentions of service quality not meeting the five-star level and a lack of staff in the spa area. Overall, the staff's friendly and courteous attitude significantly contributes to the positive ambiance of the hotel, making it a recommended destination in Wroclaw.
The Platinum Palace Boutique Hotel & SPA is lauded for its strong and high-speed WiFi, which is reliable and suitable for work. Guests appreciate the excellent WiFi, noting it works perfectly without extra charge, offering good coverage and stable, fast connectivity. The WiFi signal is reported as strong and reliable with several reviews comparing its quality to that of home internet. However, there are some noted inconsistencies, particularly in the new area of the hotel, where the WiFi can be poor and sometimes even slow. Despite these occasional setbacks, the general consensus highlights a positive experience with the hotel's WiFi service.
The Platinum Palace Boutique Hotel & SPA boasts an impressive and inviting spa area that has garnered high praise for its quality, cleanliness and ambiance. Guests frequently mention the spa center as being both nice and beautiful with a range of facilities including a clean sauna, hot tub and a big jacuzzi. Many reviewers appreciate the atmospheric music and dimmed lights that create a relaxing environment, enhancing their overall wellness experience.
The spa offers a mix of modern and antique elements, contributing to its charming and cozy atmosphere. The presence of a couple's massage room and the availability of various treatments, such as relaxing massages, have been well received. The staff working in the spa are noted for being friendly and attentive, reinforcing the positive experience.
However, it is important to note that some guests found the spa area to be smaller than expected, although it maintained a pleasant and intimate feel. A few reviews indicated that some facilities like the Finnish and steam saunas were occasionally out of service, which could detract from the overall experience. Despite these minor drawbacks, the majority of visitors still found the spa area to be highly satisfactory, often describing it as fully sufficient and a wonderful place to relax after a busy day or journey.
Overall, the spa at Platinum Palace Boutique Hotel & SPA is considered to be a relaxing haven with a good mix of amenities and a beautiful ambiance, making it a highly recommended choice for wellness enthusiasts.
The gym at Platinum Palace Boutique Hotel & SPA receives mixed reviews from guests. Positively, it is noted to have functional and adequate equipment, making the fitness area useful for basic workouts. However, several guests highlight the gym's small size and lack of space, indicating it could benefit from being larger. Other critiques mention old and damaged equipment, poor lighting and insufficient ventilation. Despite these drawbacks, the gym is considered exclusive and beneficial when combined with other hotel facilities such as the SPA and bikes.
The pool at Platinum Palace Boutique Hotel & SPA is more accurately described as a very small pool or even resembling a slightly larger bathtub, making it unsuitable for proper swimming. Guests frequently noted the pool’s limited size, which differed from their expectations. Despite its size, the pool is clean and well-kept. On a brighter note, the Jacuzzi received positive feedback for being great and providing a private and enjoyable experience. However, there were mentions of there being no pool in the SPA and some parts of the spa were reported as broken.
At the Platinum Palace Boutique Hotel & SPA, parking is a significant concern for many guests. While there is on-site parking available, it is often limited and comes with a fee, which many reviewers found to be expensive, commonly around 40 to 60 PLN per day. The parking lot behind the hotel is small, often resulting in full occupancy, causing frustration among visitors. Moreover, the narrow driveway and tight parking spaces contribute to the difficulty of parking.
There are mentions of free parking for up to three hours, but for extended stays, guests should be prepared for additional costs. Some reviewers noted that the parking situation is not well thought out, which is disappointing for a 5-star establishment. On a positive note, the parking lot is secured, providing some peace of mind and a large parking area is available at the back of the facility.
In summary, while the hotel offers on-site parking, its limited availability and high fees make it less than ideal. Guests driving to the hotel may want to discuss parking options with the reception in advance to avoid inconvenience.
The Platinum Palace Boutique Hotel & SPA is a delightful retreat that is particularly well-suited for families. Guests have praised its family-friendly atmosphere, noting that it offers good breakfast options for the whole family and sufficient food for kids. The rooms, including the very cute Junior Suite, are spacious, luxurious and well-equipped, providing amenities like a large shower room, comfortable beds, a TV with many channels, a safe and a minibar.
Families staying at the hotel have found it to be a nice place for both children and adults with many families visiting and kids loving the environment. The price point is also attractive with a stay in August 2023 costing €161 per night for two adults and two children under two years old, who stay for free.
However, some guests have noted a few downsides, such as the absence of new towels and lack of room cleaning during their stay. While most reviews highlight its suitability for families, a few suggest that it might not be the best option for families looking for more entertainment activities, as only two entertainment options are available in the hotel. Despite this, the pleasant accommodations, friendly environment and thoughtful amenities make it well-equipped for family visits.
Platinum Palace Boutique Hotel & SPA presents itself as a five-star establishment, but several guests feel it falls short of this rating. While there are comments suggesting it fully deserves its five stars, others indicate that it lacks the facilities and level of luxury typically expected from a hotel in this category. Some guests note that it makes a bigger impression in reality than in pictures, but there are still notable areas where it does not meet the five-star standard. Overall, the hotel has some charming aspects, but many reviews suggest that it requires improvements to fully live up to its advertised five-star status.
The Platinum Palace Boutique Hotel & SPA is well-regarded for catering to business travelers. It offers access to essential business facilities, including a dedicated conference room and meeting spaces, making it suitable for business meetings and purposes. Guests appreciate the functional workspace facilities and work desks provided in the rooms. The hotel also features an elevator for convenience. The environment is praised for being ideal not just for business activities but also for relaxation, ensuring a perfect stay for those on business trips.
Platinum Palace Boutique Hotel & SPA offers several accessible features for guests with disabilities, making it a comfortable option for those in need. The hotel includes a bathroom with a wide shower cabin that is convenient for wheelchair users and a reachable jacuzzi adds to the relaxation options. Additionally, the bath transfer system is a thoughtful touch for enhanced accessibility.
Its location near a tram stop adds to its convenience, making it easier for guests to get around. The wellness area receives high praise, enhancing the overall experience.
However, some areas require improvement; wheelchair access is not fully considered throughout the property and the entrance through the kitchen delivery area is a less than ideal solution. Moreover, there are mentions of lacking accessibility assistance, indicating room for enhancement. Despite these drawbacks, the hotel provides substantial accessible features for a comfortable stay.
Platinum Palace Boutique Hotel & SPA offers an ideal setting for honeymooners, characterized by a romantic ambiance and beautiful suites that cater specifically to couples. The hotel is renowned for its romantic atmosphere, making it a preferred choice for those celebrating their honeymoon. Additionally, the hotel's spa provides specialized honeymoon arrangements, enhancing the overall experience for newlyweds. The property's unique building style adds to the charm, while the lovely rooms further contribute to an enjoyable stay. Notably, the hotel maintains its exclusivity by primarily focusing on the needs of honeymooners, although it lacks EV charging facilities.
Platinum Palace Boutique Hotel & SPA offers a luxurious boutique experience that stands out for its unique and charming atmosphere. The hotel is housed in a beautifully modernized old house, perfectly blending stately elegance with contemporary comforts. Guests appreciate the hotel's intimate environment, noting the small number of very clean rooms which enhances the personalised boutique service. The interior design impresses with its modern furnishings and beautiful decor throughout the hall, restaurant and bar. Visitors often describe the place as possessing a distinctive boutique hotel feel that combines modern flair with a cosy touch, making it an ideal destination for those seeking a refined and unique stay.
Nestled away from the city's bustle, Platinum Palace Boutique Hotel & SPA embodies an exquisite blend of luxury and tranquility. With its luxurious boutique ambiance and high European standards, it fully deserves its five-star rating. The hotel presents a beautiful and modern façade that immediately conveys a feeling of luxury. Guests are greeted with spacious, beautifully adorned rooms, ensuring a stay that is both plush and comfortable.
The hotel consistently impresses with its luxurious bathrooms, thoughtfully designed with elegant mirrors and overall luxurious interiors that define every corner of the property. The spa and hotel grounds add an extra layer of opulence, offering guests serene and luxurious surroundings to unwind. The terrace, too, invites relaxation with its classic and luxurious ambiance.
Despite its slightly distant location from the city center, the Platinum Palace provides a peaceful and luxurious environment that leaves guests extremely satisfied. However, it is noted that while the hotel facilities and accommodations are of high-class standards, the service quality may sometimes not align completely with the five-star experience.
The Platinum Palace Boutique Hotel & SPA is a luxurious haven, offering modern, spacious and beautiful rooms along with luxurious facilities that create a memorable stay for guests seeking comfort and elegance.
Platinum Palace Boutique Hotel & SPA offers a serene and romantic atmosphere that makes it an ideal choice for couples seeking a romantic getaway. Nestled in nice quiet surroundings, the hotel provides a cozy and elegant setting that is perfect for an intimate experience. Guests have praised it as a great spot for a romantic break or honeymoon, highlighting the romantic dining facilities and the magical environment that ensures a memorable stay. Its quiet and cozy environment serves as a hideaway for couples, making every moment special and infused with love. Whether it's an evening at the hotel restaurant or a weekend with a significant other, guests have found their visits to be exceptionally romantic and enjoyable. Platinum Palace is truly a nice hotel for couples looking to strengthen their bond in a luxurious and tranquil setting.
Platinum Palace Boutique Hotel & SPA offers a welcoming environment for guests traveling with their dogs. The hotel is noted for its dog-friendly atmosphere with specific rooms available that cater to pet owners. Guests have positively remarked on the ease of staying with their dogs, emphasizing the hotel's accommodating policies towards pets.
In addition to allowing pets, the hotel provides dog amenities that enhance the convenience of traveling with a furry companion. The surrounding area of the hotel presents numerous opportunities for enjoyable walks, making it a pleasant experience for both dogs and their owners. While some have mentioned that the fee for bringing a dog can be on the higher side, the overall experience for dog owners is generally praised. All in all, Platinum Palace ensures a comfortable stay for both guests and their canine friends.
Location Show Map
Location
The surroundings of the hotel are remarkable, providing guests with direct access to South Park, which is perfect for leisurely walks, exercise and dog strolling. This proximity to the park adds to the tranquil atmosphere, away from the noise of the old town, ensuring a peaceful stay. The park-like setting and green views from the rooms enhance the overall experience, making it a delightful spot for nature enthusiasts.
Guests appreciate the quiet and safe neighborhood, which allows for a restful stay, while still being close enough to the city’s highlights. The location also boasts a convenient layout with easy parking access, proximity to public transport options and a direct route to the highway for those traveling by car. Overall, Platinum Palace’s location strikes a balance between serene park-side luxury and convenient urban connectivity, making it an excellent choice for both relaxation and exploration.
Breakfast
Dinner
Guests often describe their dinners as very tasty with several mentioning memorable dishes like shrimp with pak choi and corn-fed chicken. The portion sizes are generally appreciated for being well-balanced, ensuring an enjoyable eating experience. The dining environment also receives positive feedback with mentions of a beautiful dinner on the balcony adding a special touch.
In addition to dinner, the breakfasts are equally celebrated for their excellence. Despite a few remarks about the menu refinement and some isolated instances of less than stellar dishes, most reviews underline the high satisfaction with the food, making dinner at the Platinum Palace Boutique Hotel & SPA a recommended experience.
Rooms
The hotel's rooms are consistently described as clean and comfortable with comfortable beds and pleasant room arrangements. Guests also appreciate the quiet and peaceful atmosphere which is enhanced by the beautiful views from some rooms, including park views and large balconies. The rooms are often noted for being bright with large windowed rooms offering a lot of natural light, although some reviews mention that certain rooms can be darkly decorated or poorly lit, especially by the bathroom mirror.
Exterior and public area decor, room size and the comfortable furnishings of this small yet stylish hotel garner positive feedback. There's a specific mention of rooms featuring unique aspects like skylights, large balconies and very comfortable air conditioning.
However, the reviews do point out some drawbacks. Several guests felt the need for room renovations, citing instances of dated decor and issues with cleanliness that do not match the five-star rating. Some rooms were described as smaller than expected with standard rooms not meeting the high expectations that come with the hotel's rating. There were also isolated mentions of malfunctioning amenities, such as kettles that didn't turn off and insufficient lighting.
Overall, while there are some areas that could use improvement, the spacious, comfortable and tastefully decorated rooms coupled with excellent room amenities and a stylish hotel environment make for a largely pleasant stay at the Platinum Palace Boutique Hotel & SPA.
Beds
However, there were some recurring mentions of overly soft mattresses with a few reviews highlighting issues such as mattresses being too soft, sagging, or already worn out. Despite these concerns, the general consensus leaned towards a high level of bed comfort with several guests appreciating the spaciousness and quality of the beds and linens.
Additionally, guests found the sleeping pillows to be very comfortable and described the overall bed quality as excellent. There were occasional mentions of bed configurations, such as a large bed consisting of two mattresses instead of a single-piece mattress. Despite isolated critiques, the comfort level of the beds at this hotel was a standout feature for many visitors.
Cleanliness
However, there are occasional lapses. Some guests have reported issues such as dusty floors, ventilation grilles and lamps, as well as unclean sinks and bathtubs. These isolated incidents point to inconsistencies in housekeeping with some rooms not being up to the rigor expected of a 5-star establishment. Specific areas like countertops in the bathrooms and the jacuzzi area have also been pointed out for needing more attention. Despite these few concerns, the overall impression remains that of a clean and comfortable hotel experience.
Staff
Notably, the staff is described as dedicated, patient and always ready to assist, providing detailed information about the hotel and its surroundings. The attentiveness of the waitstaff, particularly at breakfast and the professional demeanor of the team further enhance the guest experience.
Despite some isolated mentions of inattentive service and occasional understaffing in the bar and reception areas, guests generally appreciate the supportive and communicative nature of the staff. The hotel's service is commended as top-notch with outstanding individuals standing out, such as a fantastic butler and super-friendly maids.
However, there are mentions of service quality not meeting the five-star level and a lack of staff in the spa area. Overall, the staff's friendly and courteous attitude significantly contributes to the positive ambiance of the hotel, making it a recommended destination in Wroclaw.
Wi-Fi
Spa
The spa offers a mix of modern and antique elements, contributing to its charming and cozy atmosphere. The presence of a couple's massage room and the availability of various treatments, such as relaxing massages, have been well received. The staff working in the spa are noted for being friendly and attentive, reinforcing the positive experience.
However, it is important to note that some guests found the spa area to be smaller than expected, although it maintained a pleasant and intimate feel. A few reviews indicated that some facilities like the Finnish and steam saunas were occasionally out of service, which could detract from the overall experience. Despite these minor drawbacks, the majority of visitors still found the spa area to be highly satisfactory, often describing it as fully sufficient and a wonderful place to relax after a busy day or journey.
Overall, the spa at Platinum Palace Boutique Hotel & SPA is considered to be a relaxing haven with a good mix of amenities and a beautiful ambiance, making it a highly recommended choice for wellness enthusiasts.
Gym
Pool
Parking
There are mentions of free parking for up to three hours, but for extended stays, guests should be prepared for additional costs. Some reviewers noted that the parking situation is not well thought out, which is disappointing for a 5-star establishment. On a positive note, the parking lot is secured, providing some peace of mind and a large parking area is available at the back of the facility.
In summary, while the hotel offers on-site parking, its limited availability and high fees make it less than ideal. Guests driving to the hotel may want to discuss parking options with the reception in advance to avoid inconvenience.
Family
Families staying at the hotel have found it to be a nice place for both children and adults with many families visiting and kids loving the environment. The price point is also attractive with a stay in August 2023 costing €161 per night for two adults and two children under two years old, who stay for free.
However, some guests have noted a few downsides, such as the absence of new towels and lack of room cleaning during their stay. While most reviews highlight its suitability for families, a few suggest that it might not be the best option for families looking for more entertainment activities, as only two entertainment options are available in the hotel. Despite this, the pleasant accommodations, friendly environment and thoughtful amenities make it well-equipped for family visits.
5 Star
Business
Accessible
Its location near a tram stop adds to its convenience, making it easier for guests to get around. The wellness area receives high praise, enhancing the overall experience.
However, some areas require improvement; wheelchair access is not fully considered throughout the property and the entrance through the kitchen delivery area is a less than ideal solution. Moreover, there are mentions of lacking accessibility assistance, indicating room for enhancement. Despite these drawbacks, the hotel provides substantial accessible features for a comfortable stay.
Honeymoon
Boutique-Style
Luxury
The hotel consistently impresses with its luxurious bathrooms, thoughtfully designed with elegant mirrors and overall luxurious interiors that define every corner of the property. The spa and hotel grounds add an extra layer of opulence, offering guests serene and luxurious surroundings to unwind. The terrace, too, invites relaxation with its classic and luxurious ambiance.
Despite its slightly distant location from the city center, the Platinum Palace provides a peaceful and luxurious environment that leaves guests extremely satisfied. However, it is noted that while the hotel facilities and accommodations are of high-class standards, the service quality may sometimes not align completely with the five-star experience.
The Platinum Palace Boutique Hotel & SPA is a luxurious haven, offering modern, spacious and beautiful rooms along with luxurious facilities that create a memorable stay for guests seeking comfort and elegance.
Romantic
Dog Friendly
In addition to allowing pets, the hotel provides dog amenities that enhance the convenience of traveling with a furry companion. The surrounding area of the hotel presents numerous opportunities for enjoyable walks, making it a pleasant experience for both dogs and their owners. While some have mentioned that the fee for bringing a dog can be on the higher side, the overall experience for dog owners is generally praised. All in all, Platinum Palace ensures a comfortable stay for both guests and their canine friends.
Yes, Platinum Palace Boutique Hotel & SPA has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at Platinum Palace Boutique Hotel & SPA.
Yes, Platinum Palace Boutique Hotel & SPA welcomes dogs.
Yes, parking facilities are available at Platinum Palace Boutique Hotel & SPA.
Yes, Platinum Palace Boutique Hotel & SPA has a gym.
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