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Summary of reviewsHotel Jägerhorn is highly regarded for its prime location in the heart of Zagreb, making it an excellent base for exploring both the old and new parts of the city. Guests love its proximity to major attractions like Jelacic Square and the old town, as well as numerous shops and restaurants. Despite being centrally located, the hotel maintains a peaceful ambiance with its charming garden terraces and pedestrian zone surroundings. Additionally, the nearby tram line and secure parking (albeit a short walk away) enhance its convenience.
The breakfast experience at Hotel Jägerhorn is well-received, featuring a delightful setting in the lush garden or on the outdoor terrace. The selection, though simple, is viewed as high-quality and satisfying with fresh fruits, pastries, cold cuts, hot dishes and excellent coffee among the offerings. While some suggest a more diverse selection, the included breakfast is generally appreciated by guests.
Rooms at the hotel receive mixed reviews. Many guests praise the comfort, cleanliness and charming decor, finding the beds comfortable and the amenities sufficient. However, some rooms are noted to be small, particularly the attic rooms and guests mention a need for modern updates in certain areas. Despite these minor criticisms, the overall comfort and charm outweigh the negatives for most visitors.
Cleanliness is a strong suit of Hotel Jägerhorn with many guests highlighting the immaculate condition of the rooms and common areas. Some minor issues like stained carpets and occasional dust or mold are noted, but the diligent daily cleaning and attention to detail by the friendly staff maintain a positive impression.
The staff consistently stand out for their exceptional friendliness and helpfulness. Guests frequently praise the team's courteous and proactive nature across all roles, enhancing their overall stay with efficient service and local tips. Individual staff members often leave lasting positive impressions, contributing to the hotel's charm and encouraging repeat visits.
Wi-Fi at the hotel receives mixed feedback. While some guests enjoy fast and reliable internet, others report weak signals and frequent disconnections, particularly in guest rooms. This presents an area for potential improvement.
Parking is another positive aspect with secure, free parking available a short walk from the hotel. Although finding the parking initially can be a bit challenging, the added security and convenience are appreciated.
For families, Hotel Jägerhorn offers a welcoming atmosphere with suitable accommodations and amenities, including family rooms and helpful staff. Despite a lack of specific children's activities, the hotel provides a comfortable and relaxed environment for family stays.
Situated in a lively area, the hotel is great for those enjoying nightlife with easy access to bustling cafes, bars and clubs. However, guests sensitive to noise may find the surroundings less ideal due to the energetic night scene.
Beds receive generally positive feedback for comfort, though a few guests find them too hard or the sheets rough. Some improvements are noted to enhance overall guest satisfaction.
Lastly, as a three-star hotel, Hotel Jägerhorn offers a decent price-performance ratio with basic but satisfactory amenities. Some areas, particularly room decor and carpets, could benefit from updates, but overall, it provides a cozy and affordable option for visitors.
In summary, Hotel Jägerhorn promises a delightful stay in Zagreb, characterized by its unbeatable location, cozy atmosphere, excellent staff and a clean and charming environment. Despite some areas needing improvement, the positives largely outweigh the negatives, making it a commendable choice for travelers. Show more
Read review summaries for all categories
Categories
Historic Hotel
Hotel for Honeymoon
Family Friendly Hotel
Hotel near Nightlife Spots
Business Hotel
Hotel with Parking
Small Hotel
3-Star Hotel
Room Types
Single RoomFeatures a queen size bed and a desk with a chair.
Double or Twin RoomAir-conditioned room decorated in warm tones, offering a seating area with a work desk. A private bathroom with shower is provided. An LCD cable TV is available.
SuiteAir-conditioned suite, decorated in warm tones, offering a seating area with a work desk. A private bathroom with shower is provided. An LCD cable TV is available.
Twin RoomAir-conditioned room decorated in warm tones, offering a seating area with a work desk. A private bathroom with shower is provided. An LCD cable TV is available.
One-Bedroom SuiteDecorated in warm tones, this air conditioned suite offers a seating area with an LCD cable TV and a work desk. A private bathroom with shower is provided.
Guest Reviews
8.6
Very Good
Location
Hotel Jägerhorn enjoys an exceptional location that is consistently praised by guests. Nestled in the heart of Zagreb, the hotel offers immediate access to both the old and new parts of the city, making it the ideal base for exploring the area. Guests benefit from being just a short walk away from major attractions, such as the famous Jelacic Square and the quaint streets of the old town, as well as numerous shops, restaurants and the picturesque funicular.
The hotel's central, yet quiet setting ensures a peaceful stay despite being in the middle of a bustling city. Visitors frequently highlight the convenience of its location, noting that most sights are easily reachable on foot. This perfect balance between vibrant city life and tranquil retreat is further enhanced by its charming garden terraces and pedestrian zone surroundings, adding to its allure.
Visitors also appreciate the proximity to the tram line, providing easy transportation options, although the pedestrianized setting can mean a slight detour when arriving by taxi. Secure, albeit slightly distant, private parking is available, adding an extra layer of convenience.
Overall, Hotel Jägerhorn's unbeatable and well-positioned location, combined with its cozy ambiance and wonderful staff, promises a delightful stay in Zagreb.
Breakfast
Hotel Jägerhorn offers a delightful breakfast experience that has garnered praise for its quality and setting. Many guests highlight the enjoyment of having breakfast in the picturesque backyard or on the pleasant outdoor terrace, surrounded by the lush garden. The breakfast selection, while described by some as simple or basic, is frequently noted as being of high quality, satisfying and sufficient.
The range of options includes fresh fruits, healthy choices, continental items, freshly brewed coffee, freshly squeezed orange juice, pastries, cold cuts, cheeses, yogurts, cereals and hot dishes like omelettes and scrambled eggs. Guests appreciate the homely feel with some noting the excellent coffee and delicious homemade products like yogurts and jams. The breakfast service is often commended for being attentive and efficient.
Despite the many positive remarks, there are occasional mentions of the breakfast selection being limited or basic with some guests suggesting it could be more diverse or abundant. However, these points do not overshadow the overall positive consensus. Guests also appreciate the convenience of breakfast being included with their stay, further enhancing their experience at this centrally located hotel.
Rooms
Hotel Jägerhorn’s rooms received a blend of feedback with a notable appreciation for their comfort and cleanliness, despite some calls for renovation and updates. Many guests found the rooms cozy, beautifully decorated and well-maintained, boasting charming original decor that often matched the historic character of the hotel. The beds were frequently highlighted as comfortable and some rooms were noted to have amenities such as mini kitchens, cable TV, safety boxes and thick curtains that effectively block out light.
Spaciousness was a positive point with some rooms described as large and perfectly suited for guests' stays. Additionally, the rooms were often quiet and provided a surprising amount of comfort. Modern room features and layouts were occasionally mentioned with some rooms having elegant, spacious bathrooms and beautifully designed interiors.
However, the hotel does receive some criticism for its room size; numerous reviews mentioned that the rooms were on the smaller side with tight spaces that could feel cramped. Attic rooms particularly were highlighted for their small size and slanted roofs, which could be uncomfortable. Additionally, some rooms were described as dark and in need of better lighting.
Reviews also pointed out the need for a refresh, noting that the decor in some areas feels outdated with some fixtures showing wear and tear, such as stained carpets and old furniture. The small but functional rooms often faced issues with noise, especially if located near the courtyard or patio areas.
In summary, while Hotel Jägerhorn provides comfortable, well-decorated and clean accommodations, potential guests should be aware of the varied room sizes and the occasional need for renovation in certain areas. The hotel's charming and historic feel, coupled with the amenities provided, often compensates for the minor inconveniences noted by some guests.
Beds
Guests of Hotel Jägerhorn have mixed feelings about the beds, but the overall sentiment leans positive. Many reviewers appreciated the comfort with numerous mentions of comfortable beds and spacious, cozy arrangements. Quality bedding and comfortable pillows received praise, enhancing the sleeping experience for many.
However, not all feedback was favorable. Some guests found the mattresses too hard or lumpy and a few mentioned issues with uncomfortable spring mattresses. There were also instances of rough sheets and requests for more blankets due to cold nights. A handful of guests noted that some beds need improvement and twin beds pushed together as a double were sometimes problematic due to gaps.
Despite these issues, the general consensus is that the beds at Hotel Jägerhorn offer a comfortable and restful experience for most visitors. Adjustments in bedding and mattress quality could enhance guest satisfaction even further.
Cleanliness
Hotel Jägerhorn receives high marks for its cleanliness from guests. The rooms are frequently described as very clean, neat and tidy with continuous attention to maintaining clean surroundings being a notable feature. Many reviews highlight the hotel's well-maintained nature with phrases such as "impeccable," "spotlessly clean," and "exemplary hotel cleanliness" appearing frequently. The restrooms, in particular, stand out for their pristine upkeep and spotless condition. Daily room cleaning is consistently noted, adding to the overall impression of a well-cared-for property.
However, some areas do show signs of wear and tear, such as stained and dirty carpets in the corridors and rooms. Some reviews mention dust and mold issues, especially in the bathrooms and a few guests noted that certain areas could benefit from a thorough cleaning or refurbishment. Despite these issues, the overall sentiment remains positive with many guests appreciating the hotel's cleanliness and the efforts of the friendly, helpful staff in maintaining it. The combination of cleanliness and a strategic location in the city center makes Hotel Jägerhorn a commendable choice for travelers.
Staff
Hotel Jägerhorn, nestled in a prime city center location, consistently impresses guests with its outstanding staff. Reviews highlight the team's exceptional friendliness and helpfulness with many guests praising the hospitality and attentiveness of individuals across various roles, from reception to breakfast service. Numerous visitors emphasize how the staff's proactive and courteous nature made their stay more enjoyable, whether through efficiently managing check-ins, giving sightseeing advice or being available to assist with luggage.
Special mentions are given to staff members like Dora and Mr. D, who left lasting positive impressions. The team is often described as super friendly, extremely courteous and always ready to go the extra mile, providing useful tips and even handling forgotten items with great care. Breakfast staff also receive high marks for their cheerful demeanor and excellent service.
Despite a few isolated comments about unhelpful encounters, the overriding sentiment is that Hotel Jägerhorn's staff is one of its greatest assets, often surpassing professional boundaries to offer genuine warmth and support. This consistent level of exemplary service contributes significantly to the hotel’s charm and is frequently highlighted as a key reason for guests planning return visits.
Wi-Fi
Hotel Jägerhorn receives mixed reviews about its Wi-Fi. Guests praise the fast, free and high-quality internet available in some areas of the hotel with observations of top internet access and good, reliable Wi-Fi that works well for basic needs. However, there are numerous reports indicating that the Wi-Fi signal is weak, slow and frequently disconnects, rendering it unusable in several parts of the hotel, including guest rooms. Issues with Wi-Fi result in buffering on smart TVs and difficulties connecting multiple devices simultaneously. Reception staff acknowledge the need for improvement. While some guests enjoy stable and quick internet access, many find the connectivity quite poor, experiencing disappointments with the reliability and speed.
Parking
Hotel Jägerhorn offers a predominantly positive experience when it comes to parking facilities, making it an appealing choice for travelers arriving by car. Guests frequently highlight the availability of free parking, which is a notable benefit as many hotels in city centers lack this amenity. The parking itself is described as secure, well-managed and included in the room rate, adding convenience and value to the stay.
The parking is typically located a few hundred meters away from the hotel with some indicating it is around 300 to 400 meters or a brief 5 to 10-minute walk. While not adjacent to the premises, this proximity is generally manageable and the secure nature of the lots alleviates concerns about vehicle safety. There are reports that finding the parking can be initially challenging and some guests suggest that the communication regarding its location could be improved.
Access to the hotel’s parking requires navigating a pedestrian street, which can complicate things slightly, especially for first-time visitors. Despite these minor logistical hurdles, the consistent feedback praises the overall convenience once familiar with the area. The hotel also offers the advantage of a locked and monitored parking facility, providing an extra layer of security for peace of mind.
In summary, the parking at Hotel Jägerhorn is a reliable, secure and free option, though it involves a short walk from the hotel. It's an excellent feature for a central location, enhancing the overall guest experience.
Family
Hotel Jägerhorn offers a welcoming, family-friendly atmosphere that makes for a great family experience. The hotel provides various family rooms and suites, ensuring ample space and comfort for families. Guests appreciate the additional linens and help available for children, along with the thoughtful kids' amenities provided. The spacious rooms are noted for their care-free environment, perfect for accommodating families and making them feel at home.
One of the hotel's standout features is its serene outdoor area, described as a true haven of peace with its fountain, water wall and green trail that leads directly to the upper town. This offers a relaxing escape for the entire family.
While the hotel receives high marks for its family friendliness, some reviews note a lack of activities specifically for children and mention that breakfast options suitable for kids could be improved. Despite this, many reviews recommend the hotel for families and express a desire to return, citing positive family vacations and perfect experiences overall.
The availability of hot chocolate and the pleasant experience of booking connecting rooms for larger families are additional highlights, emphasizing that Hotel Jägerhorn is indeed suitable for families looking to explore and enjoy their stay.
Nightlife
Hotel Jägerhorn is situated in a vibrant part of the city that thrives with nightlife. Guests can find themselves at the heart of bustling cafes, lively bars and energetic nightclubs. The hotel is particularly attractive to those looking to be steps away from the city's spirited evening atmosphere.
However, it's worth noting that the lively surroundings come with a downside: noise. There are frequent disturbances from nearby clubs pumping music late into the night, lively crowds in the courtyard and the hotel bar contributing to the ambient sounds. This environment might make sleeping challenging for light sleepers or those seeking a quiet retreat.
Overall, Hotel Jägerhorn offers a prime location for nightlife enthusiasts with the added benefit of being surrounded by numerous dining and entertainment options, making it less ideal for guests sensitive to noise.
3 Star
Hotel Jägerhorn offers a standard experience typical of a three-star rating with amenities and services aligning with its category. While the hotel is older and could benefit from updates, it provides a decent price-performance ratio for guests looking for affordable accommodation. The rooms, although dated and in need of cleaner carpets and renewed furniture, are cozy and generally meet the expectations for this rating.
Guests often find the breakfast to be modest and somewhat monotonous with limited choices particularly when it comes to selection such as smoked salmon. Nonetheless, it suffices for a brief stay and is occasionally praised as great. Some improvement on cleanliness is essential, as it is expected regardless of the star rating.
Issues such as unreliable Wi-Fi and noise from nearby bars can detract from the experience, especially for those looking for a quieter environment. Despite these setbacks, for a short-term visit, Hotel Jägerhorn can be an appropriate choice, representing decent value for a three-star hotel but perhaps not justifying a premium price.
Business
Hotel Jägerhorn caters well to business travelers, particularly those on short business visits. The facilities and services are favorable for a brief stay with amenities such as a table for work and the proper functioning of necessary business tools. Conveniently located in a pedestrian zone, the hotel is surrounded by a variety of restaurants and cafes, which can be advantageous for informal meetings or relaxed dining.
Business services at the hotel are commendable. Guests can easily arrange rental cars, taxis and airport transfers, simplifying transportation logistics. However, it is worth noting that there is no elevator, which could be a consideration for some visitors. Overall, while the hotel is ideal for short-term business stays, it may not be suited for those needing long-term accommodations.
Historic
Nestled in the heart of Zagreb, Hotel Jägerhorn stands as a beacon of historical charm and authenticity. Established around the 1800s, it proudly holds the title of Zagreb's oldest hotel. Its location in the old town places guests right on the border between the city's upper and lower historic areas, providing easy access to top touristic and historic spots. The hotel exudes a classic charm with its old-fashioned, quaint and unique style that makes it stand out. Guests are often captivated by the vibe of its historical building, which is complemented with authentic documents and dated photos that enhance its historically charming atmosphere. Despite the inherent limitations of an antique structure, the hotel's central location in the historic center of town ensures that guests are steeped in the rich tapestry of Zagreb's history throughout their stay.
Honeymoon
Hotel Jägerhorn receives high praise from guests for its exceptional offerings for honeymooners. Couples recommend the hotel for its lovely private suites and elegant romantic location, ideal for a memorable getaway. The staff goes above and beyond, often providing thoughtful touches like rose petals when informed of special occasions. Guests have commented on the quaint boutique atmosphere and the perfect honeymoon ambiance created by the decor and overall ambiance. The romantic hotel setting ensures that everything aligns perfectly with the desires of couples celebrating their special moments.
No, Hotel Jägerhorn doesn't have any pool.
No, a spa isn't available at Hotel Jägerhorn.
No, Hotel Jägerhorn doesn't allow dogs.
Yes, parking facilities are available at Hotel Jägerhorn.