Hotel Aquarion Family & Friends - Destigo Hotels
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsHotel Aquarion Family & Friends, a Destigo Hotels property in Zakopane, enjoys widespread acclaim for its prime location and excellent amenities, making it a favored destination for travelers. Nestled conveniently close to key attractions like the train and bus stations, Krupówki Street and thermal baths, guests find the hotel strategically situated near shops, restaurants and tourist spots, enabling easy access to the city center, ski centers and mountain trails, all within a tranquil, picturesque setting.
The stunning mountain views, particularly of Giewont, further enhance the guests' experience with many highlighting the serene atmosphere despite its central location. The direct connection to an adjacent aquapark makes it an especially attractive option for families.
Guests consistently commend the hotel for its delectable and extensive breakfast offerings, which feature a diverse selection catering to various dietary preferences, including vegan and vegetarian options. This exceptional quality, often compared to a 5-star experience, is mirrored in the dinner service with themed buffet and à la carte options receiving praise for their variety and superb culinary standards.
The rooms are praised for their cleanliness, modern furnishings and mountain views. While a few guests noted minor drawbacks such as smaller room sizes and occasional noise, the overall sentiment is of satisfaction with the luxurious, cozy and well-maintained accommodations. The spa and gym facilities add to the allure, offering relaxing and rejuvenating experiences that are highly valued by guests.
The professionalism and friendliness of the staff enhance the overall guest satisfaction, ensuring a welcoming and hospitable atmosphere throughout the hotel. The reception team and housekeeping services are particularly noted for their attention to detail and guest-oriented approach.
While the free wifi service garners mixed reviews with some guests experiencing strong connections and others noting issues, the hotel’s cleanliness, modern vibe and outstanding staff performance contribute positively to the guest experience.
Access to a well-maintained aquapark and thermal baths directly from the hotel is greatly appreciated, though some guests noted that this access requires an additional fee. The parking situation presents some challenges with limited availability and higher costs, which is a recurring concern among guests.
In summary, Hotel Aquarion Family & Friends offers an exceptional stay in Zakopane, combining a prime location, excellent amenities, delicious dining options and superb staff service, making it a highly recommended choice for families and friends looking to explore this beautiful region.
Categories
The stunning mountain views, particularly of Giewont, further enhance the guests' experience with many highlighting the serene atmosphere despite its central location. The direct connection to an adjacent aquapark makes it an especially attractive option for families.
Guests consistently commend the hotel for its delectable and extensive breakfast offerings, which feature a diverse selection catering to various dietary preferences, including vegan and vegetarian options. This exceptional quality, often compared to a 5-star experience, is mirrored in the dinner service with themed buffet and à la carte options receiving praise for their variety and superb culinary standards.
The rooms are praised for their cleanliness, modern furnishings and mountain views. While a few guests noted minor drawbacks such as smaller room sizes and occasional noise, the overall sentiment is of satisfaction with the luxurious, cozy and well-maintained accommodations. The spa and gym facilities add to the allure, offering relaxing and rejuvenating experiences that are highly valued by guests.
The professionalism and friendliness of the staff enhance the overall guest satisfaction, ensuring a welcoming and hospitable atmosphere throughout the hotel. The reception team and housekeeping services are particularly noted for their attention to detail and guest-oriented approach.
While the free wifi service garners mixed reviews with some guests experiencing strong connections and others noting issues, the hotel’s cleanliness, modern vibe and outstanding staff performance contribute positively to the guest experience.
Access to a well-maintained aquapark and thermal baths directly from the hotel is greatly appreciated, though some guests noted that this access requires an additional fee. The parking situation presents some challenges with limited availability and higher costs, which is a recurring concern among guests.
In summary, Hotel Aquarion Family & Friends offers an exceptional stay in Zakopane, combining a prime location, excellent amenities, delicious dining options and superb staff service, making it a highly recommended choice for families and friends looking to explore this beautiful region.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Pool Water Slide Pool Lap Lanes Water Park
Hotel with Free Wi-Fi
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Water Park
Hotel with Pool Lap Lanes
Hotel with Pool Water Slide
Guest Reviews
Hotel Aquarion Family & Friends - Destigo Hotels boasts a prime location in Zakopane, making it an excellent choice for travelers. Guests appreciate its proximity to key attractions and amenities with the train and bus stations, Krupówki Street and the thermal baths all within a short walking distance. The hotel is strategically situated near numerous shops, restaurants and tourist spots, offering easy access to the city center, ski centers and mountain trails. Despite its central location, the hotel enjoys a peaceful, quiet neighborhood, which provides a serene atmosphere for relaxation.
Guests rave about the stunning mountain views, particularly of Giewont, which can be enjoyed from the rooms and balconies. The direct connection to the aquapark is a significant advantage, especially for families seeking convenient entertainment options. Overall, the combination of the excellent location, beautiful surroundings and accessibility to various attractions makes Hotel Aquarion an ideal base for exploring Zakopane and soaking in the natural beauty of the Tatra Mountains.
Hotel Aquarion Family & Friends garners high praise for its breakfast offerings, consistently described as delicious, varied and generous. Guests repeatedly highlight the extensive selection of dishes available, ensuring that there's something for everyone, including options for vegetarians and vegans. The breakfast buffet features fresh and tasty items, ranging from fruits, cheeses and cold cuts to the ability to make your own waffles. The quality and variety of the food often exceed guests' expectations, likened to a 5-star hotel experience. Despite a few remarks about the pricing, the overall sentiment remains overwhelmingly positive with many guests considering it the best breakfast they've had in Europe. The friendly staff and clean, comfortable rooms further elevate the dining experience.
Hotel Aquarion Family & Friends offers an exceptional dining experience that resonates positively with its guests. The breakfast and dinner options are often described as delicious, diverse and abundant, showcasing a wide and varied selection that caters to various tastes. The à la carte and themed buffet dinners, including cuisines like Italian and Greek, are particularly appreciated for their high quality and superb taste.
The hotel's restaurant receives high praise for its excellent cuisine with dishes that are well-prepared, flavorful and nicely presented. Guests highlight the friendly and helpful staff, adding to the overall pleasurable dining experience. The attention to detail extends to the little ones and the service from the reception to the restaurant is noted to be top-notch and welcoming.
Despite the glowing reviews, a few guests feel that the dinner prices are on the higher side and the menu options somewhat limited. Some even suggest that the buffet quality could be improved. However, these points do not overshadow the consistent commendation for the restaurant's gastronomic excellence and the high standards maintained by the kitchen.
In summary, dining at Hotel Aquarion Family & Friends is a delightful experience with a strong emphasis on quality, variety and exceptional service, making it a worthy culinary destination in the Zakopane region.
Hotel Aquarion Family & Friends under the Destigo Hotels brand has garnered considerable praise for its room offerings. The majority of guests highlight the cleanliness and modern furnishings of the rooms. Many reviewers appreciate the well-equipped and comfortable accommodations which feature ample modern conveniences. Rooms are described as tastefully decorated, cozy and spacious, providing a luxurious feel with some offering breathtaking views of the mountains and the forest.
Several comments underscore the beautiful room decor and high-quality amenities. Guests often found the rooms to be exactly as depicted in photos, which prompted satisfaction with their expectations being met. The large closets and well-maintained facilities add to the comfort.
However, not all reviews are entirely positive. Many guests mentioned that the rooms tend to be on the smaller side, at times feeling cramped, especially without balconies. Issues such as dry air, occasional noise from the playroom and infrequent cleaning services were noted. Additionally, there were isolated concerns about cleanliness with mentions of dirty carpets and finding insects.
On a positive note, families found the amenities suitable for children and the overall design of the hotel appears to be geared towards creating a welcoming atmosphere. For those seeking scenic views, the mountain vistas from the rooms did not disappoint.
While there are areas that need improvement, the general sentiment leans towards satisfaction with an emphasis on the modern, clean and comfortable nature of the rooms. For guests who value cleanliness, modern amenities and picturesque views, Hotel Aquarion Family & Friends offers a compelling stay experience.
Hotel Aquarion Family & Friends - Destigo Hotels receives largely positive reviews regarding its beds, often being described as comfortable and clean. Guests frequently highlight the beds' coziness with many appreciating the high-quality mattresses and soft, comfy bed sheets. The large and spacious rooms contribute to a relaxing stay, making the beds a haven after a day of exploration.
However, some guests mentioned issues with beds for children and extra beds, describing them as uncomfortable or old. Complaints include beds with worn-out mattresses, springs poking through and structural instability. The double beds are typically two single mattresses pushed together, which can slide apart, causing discomfort for some guests. Additionally, the sofa beds, especially those used in living rooms, are often flagged as particularly uncomfortable.
Despite these occasional drawbacks, the primary beds in the rooms receive praise for their comfort, making them a standout feature in ensuring a good night's sleep. The hotel does an excellent job overall with cleanliness and maintaining a quiet, peaceful environment, enhancing the overall experience for its guests.
Hotel Aquarion Family & Friends from Destigo Hotels receives overwhelmingly positive feedback on its cleanliness. Guests have consistently praised the rooms as very clean, spacious and well-furnished, while the entire property maintains a spotless, welcoming atmosphere. The modern design of the hotel complements its well-maintained interiors, ensuring a comfortable and hygienic stay. Cleanliness is notably at a high level throughout the facility, including common areas and bathrooms, which are also equipped with clean towels and amenities. The cleaning staff's friendliness and efficiency further enhance the guests' experience. Although there were occasional mentions of dirty carpets and neglected spots, the overall impression reflects meticulous cleanliness and attention to detail. Visitors also appreciate the tidy surroundings, well-kept pools and fragrant rooms, reinforcing the hotel's reputation as a clean organized and pleasant destination for families and friends.
Hotel Aquarion Family & Friends, a Destigo Hotel, receives high praise for its exceptional staff in numerous guest reviews. Many visitors highlight the friendly, polite and helpful nature of the hotel staff, often noting their readiness to assist with any requests and their consistent professionalism. The reception team is particularly commended for their cooperative and accommodating attitudes, ensuring a smooth check-in and overall seamless service experience.
Guests describe the staff as very attentive, always available and willing to go above and beyond to improve their stay. The hotel's housekeeping and cleaning services are also frequently mentioned for their thoroughness and pleasant demeanor, contributing to an overall clean and comfortable environment.
Furthermore, reviews consistently emphasize the positive atmosphere generated by the staff with many noting the warm, welcoming service they received at various hotel facilities, including the restaurant. This consistently kind and helpful service extends to both individual interactions and broader customer service practices, showcasing the staff's dedication to creating a pleasant and hospitable environment for all guests.
Despite a few mentions of language barriers, particularly concerning non-English and non-Polish speaking guests, the overall sentiment reflects a team that is professional, reliable and supremely attentive, which greatly enhances the guest experience at the hotel.
Hotel Aquarion Family & Friends by Destigo Hotels offers varying experiences when it comes to their wifi service. Many guests have praised the wifi connection, noting it as good in rooms and public areas, citing excellent connection and strong signals in several reviews. Free wifi access is also appreciated. However, there are frequent mentions of weak and intermittent connections with some guests experiencing poor wireless performance, slow internet or difficulty connecting to the network altogether. Issues like spotty coverage, especially on room balconies and limited capabilities for streaming services like Netflix were noted. While some found the broadband reliable throughout the hotel, others encountered significant problems, suggesting room for improvement in their network infrastructure.
The Hotel Aquarion Family & Friends - Destigo Hotels offers an exceptional spa experience that has been highly praised by its guests. The hotel boasts direct and comfortable access to a well-equipped spa, which many have found to be a convenient and integral part of their stay. The spa features a sauna, whirlpool pool and wellness area, adding a significant relaxation element to the guest experience. The sauna, in particular, is frequently mentioned as clean, quiet and comfortable, making it an ideal place to unwind.
Guests have highlighted the excellent facilities and high-quality services available with many appreciating the relaxing and recharging treatments provided by the skilled spa staff. The inclusion of the spa and gym in the room price is seen as an added value and there have been comments about the inviting and clean spa pools.
Some reviews did mention that the wellness area is accessible only through the changing rooms and there was some disappointment regarding additional charges for the thermal spa, which requires separate tickets. Despite these minor criticisms, the overall sentiment is positive with guests describing the spa area as a lovely atmosphere with a great wellness zone and an added bonus to their stay. The thoughtful inclusion of family-friendly and adult-tailored services further enhances the appeal of the spa and wellness facilities at this hotel.
Hotel Aquarion Family & Friends - Destigo Hotels features a gym that, while small, is generally well-equipped. Guests have noted the modern facilities and appreciated the inclusion of both the gym and sauna in the room price, adding to the overall value. The gym includes essential amenities with a variety of equipment, although some guests felt it could be better equipped given the limited space and the presence of only four machines. Despite occasional crowding, especially with sports teams, the fitness area remains in good condition and functional. The proximity of the hotel to the main street and other welcoming social spaces enhances the convenience and overall experience for guests looking to incorporate fitness into their stay.
Hotel Aquarion Family & Friends offers a unique advantage to its guests with direct access to a remarkable aquapark and thermal baths, making it a family-friendly destination. The connection to the water park is highly convenient, allowing visitors to access the pools, water slides and various aquatic facilities without stepping outside. Many guests appreciated the possibility of moving between the hotel rooms and the thermal baths or water park in their bathrobes, enhancing the comfort and ease of use.
The pool complex is described as excellent and well-maintained. Visitors highlighted that the pools with their warm and pleasant water, are particularly enjoyable for winding down after a day of activities. The availability of a heated swimming pool, a children's pool and thermal water pools during winter adds to the hotel's appeal.
However, it's important to note that the access to the pool area is not included in the accommodation price and requires an additional fee, which some guests might find surprising. Despite this, the clean and spectacular pool facilities, along with the fantastic water slides, make the extra cost acceptable for many.
The hotel doesn't have an on-site pool as some might expect; instead, it offers direct entry to the adjoining water park. While a few mentioned the outdated appearance of an additional pool and occasional cleanliness issues, the overall sentiment towards the aquatic amenities remains positive.
In summary, the strong connection to the nearby aquapark and thermal baths, spacious and heated pool areas and excellent facilities make Hotel Aquarion a great choice for families and water enthusiasts looking for a comfortable and fun-filled stay. The convenience of accessing these amenities directly from the hotel is often cited as a significant benefit by guests.
Hotel Aquarion Family & Friends offers parking options, including an underground garage and surface parking near the hotel. However, many guests face challenges with parking, starting with the limited availability of spots, both in the underground garage and outside. The spaces are often described as small, narrow and tight, which can make parking, especially for larger vehicles and motorcycles, inconvenient.
There is a recurring concern among guests regarding the cost of parking. The fees vary but are generally considered high with daily charges around 80 PLN or 18 EUR. Some reviews mention additional costs for motorcycle parking and there's a sentiment that the parking fees should be included in the hotel's stay price rather than being an extra charge.
Additionally, guests report issues such as parking spaces filling up quickly and no guaranteed spots despite paying. Incidents with non-functional parking cards and light barriers complicate entry and exit, further frustrating visitors. In winter, the surface parking lot can be particularly challenging due to ice.
Overall, while the hotel does provide parking facilities, many guests feel the high costs, limited availability and narrow spaces detract from an otherwise pleasant stay.
Hotel Aquarion Family & Friends - Destigo Hotels truly shines as a family-friendly destination, receiving commendation for its range of activities and amenities tailored for children. Families frequently highlight the sixth-floor children's corner and the spacious play areas, noting their exceptional quality. The hotel is equipped with children's rooms filled with toys, animation programs and a playroom that includes table tennis and a large playground, effectively keeping children entertained.
Reviewers appreciate the seamless, warm passageways leading to the nearby water park, which families can access directly from the hotel. The presence of animators in the playrooms enhances the engagement and enjoyment for the kids. Moreover, the hotel offers a rich children's menu, free lunch for small kids and even a daily bowl of soup for each child. These thoughtful touches contribute to the family-oriented atmosphere that guests celebrate.
Despite a few mentions of limited highchairs and the occasional noise from children, the hotel stands out with its excellent family-friendly facilities. The welcoming staff, attentiveness to individual needs and special care for the youngest guests ensure a delightful stay. Many parents underline that the hotel is an ideal choice for a vacation with children, making it a go-to recommendation for family holidays or getaways.
Hotel Aquarion Family & Friends - Destigo Hotels embodies the high standards expected of a four-star establishment. Guests consistently praise the newly built and beautifully designed facilities that elevate their stay to a genuine four-star experience. The hotel offers a good location and an impressive level of comfort and cleanliness that meets the expectations for its rating. The accommodation is well-furnished and well-equipped, ensuring a comfortable stay for families and friends alike.
Despite some minor issues such as the infrequent changing of towels and a few missing room items, the overall quality of service and amenities aligns with its four-star status. The breakfast provided is notably satisfying, further contributing to a positive guest experience. The inclusion of a water park adds a unique touch, enhancing the family-friendly appeal of the hotel.
While some guests feel that additional features like more saunas and a dedicated pool would be appropriate for a hotel of this caliber, the consensus is that Hotel Aquarion Family & Friends - Destigo Hotels meets and sometimes even exceeds the benchmarks set for a four-star hotel. The combination of new, high-standard facilities and a commendable level of customer service solidifies its standing as a worthwhile choice for travelers seeking quality accommodation.
Hotel Aquarion Family & Friends - Destigo Hotels offers a range of business facilities that cater to professional needs. The presence of a business center and meeting rooms on the premises, along with Wi-Fi services in the rooms and inclusive packages, ensures that guests stay connected and productive. The hotel also features a convenient location for busy travelers with easy access to bus stations and other transport links. Additionally, the availability of conference spaces within the hotel makes it suitable for hosting business events and meetings.
However, some guests have noted that the hotel may have issues regarding delivery services and efficiency, which could affect business occupancy. While most of the amenities point to a functional and practical business stay, a few reviews suggest the need for improvements in certain aspects of service for it to be fully suitable for all business needs.
Hotel Aquarion Family & Friends – Destigo Hotels is noted for its commendable accessibility features that cater well to guests with disabilities. The hotel offers accessible accommodations with rooms specifically designed to meet the needs of wheelchair users. Key highlights include accessible, safe and secure parking spaces along with ramps for the physically challenged, making mobility within the premises efficient.
Guests have appreciated the easy access to nearby thermal baths, the on-site fitness centre and the water park, which is conveniently reachable from the hotel. Additionally, there is direct access to conference facilities, enhancing the convenience for those attending events or meetings at the hotel. The sauna access included in the hotel stay has also been noted as a favorable feature.
The hotel ensures that all guests, including those with physical challenges, experience a comfortable and welcoming stay with its well-thought-out accessible features.
Hotel Aquarion Family & Friends - Destigo Hotels has received positive feedback for its pool facilities, particularly from families with children. The hotel's aquapark features a variety of water slides suitable for kids, making it an attractive destination for families. Guests appreciated the presence of both indoor and outdoor pools with several highlighting the thermal pools available for relaxation, even in winter. The aquapark is praised for being child-friendly with direct access from the hotel, simplifying the experience for families. The inclusion of amenities like a sauna and gym in the price adds to the overall convenience and value. Though there is a separate charge for the aquapark, its well-equipped water slides and thoughtful layout ensure enjoyable moments for visitors of all ages.
Hotel Aquarion Family & Friends - Destigo Hotels boasts a prominent feature that appeals to many guests: its impressive water park. Located adjacent to the hotel's premises, the aquapark is easily accessible via a direct walkway, allowing guests to transition effortlessly from their rooms in bathrobes straight into the aquatic fun. This seamless connectivity is praised for its convenience, permitting continual enjoyment without needing to step outside.
Guests often highlight the variety of facilities available at the water park, including multiple swimming pools, waterslides, hot springs and a clean, well-maintained environment. Notably, the outdoor thermal pools and the fun-filled waterslides are particular favorites. This extensive range of amenities makes it an attractive option for family trips, offering entertainment for both children and adults.
However, it is worth noting that there are additional costs associated with the water park, which some guests felt were high, especially since children are charged the same rate as adults. Additionally, some visitors found the water temperature a bit chilly at times.
Overall, the direct access and vast range of facilities make the water park a significant advantage and a popular choice among travelers staying at Hotel Aquarion Family & Friends.
Hotel Aquarion Family & Friends - Destigo Hotels receives commendations for its offerings tailored to honeymooners. Guests highlight the excellent honeymoon experience, suggesting the hotel as an ideal getaway. The romantic views and beautiful honeymoon suites contribute to its appeal. The hotel also provides great options and packages specifically designed for honeymoon trips, making it a recommendable choice for those seeking a romantic escape.
Located within the realm of 'Hotel Aquarion Family & Friends - Destigo Hotels,' guests find a pleasing retreat that caters well to romantic getaways. Known for its relaxed and pleasant ambiance, the hotel offers an experience marked by its romantic atmosphere and scenic views. The setting is ideal for couples, providing comfortable and suitable accommodations. Visitors praise the à la carte dinner, highlighting the dining experience as a noteworthy aspect of their stay. The staff, particularly the competent and amiable receptionist, further enhances the overall experience. Consistently recommended by those who have stayed, it is a nice place that fits well for romantic vacations.
Hotel Aquarion Family & Friends - Destigo Hotels is renowned for its dog-friendly ambiance and facilities. As an accommodation that allows pets, it provides a welcoming environment for dogs of certain sizes, making it a suitable choice for travelers with furry companions. There are additional charges applied for bringing a dog, but the hotel’s amenities ensure a comfortable experience for both pets and their owners. Specific features such as suitable corner balconies offer a convenient space for small dogs. The presence of a dog park adds to its appeal, providing a dedicated area for pets to enjoy. Although occasional barking may disrupt rest, overall the establishment successfully caters to guests traveling with animals.
Location Show Map
Location
Guests rave about the stunning mountain views, particularly of Giewont, which can be enjoyed from the rooms and balconies. The direct connection to the aquapark is a significant advantage, especially for families seeking convenient entertainment options. Overall, the combination of the excellent location, beautiful surroundings and accessibility to various attractions makes Hotel Aquarion an ideal base for exploring Zakopane and soaking in the natural beauty of the Tatra Mountains.
Breakfast
Dinner
The hotel's restaurant receives high praise for its excellent cuisine with dishes that are well-prepared, flavorful and nicely presented. Guests highlight the friendly and helpful staff, adding to the overall pleasurable dining experience. The attention to detail extends to the little ones and the service from the reception to the restaurant is noted to be top-notch and welcoming.
Despite the glowing reviews, a few guests feel that the dinner prices are on the higher side and the menu options somewhat limited. Some even suggest that the buffet quality could be improved. However, these points do not overshadow the consistent commendation for the restaurant's gastronomic excellence and the high standards maintained by the kitchen.
In summary, dining at Hotel Aquarion Family & Friends is a delightful experience with a strong emphasis on quality, variety and exceptional service, making it a worthy culinary destination in the Zakopane region.
Rooms
Several comments underscore the beautiful room decor and high-quality amenities. Guests often found the rooms to be exactly as depicted in photos, which prompted satisfaction with their expectations being met. The large closets and well-maintained facilities add to the comfort.
However, not all reviews are entirely positive. Many guests mentioned that the rooms tend to be on the smaller side, at times feeling cramped, especially without balconies. Issues such as dry air, occasional noise from the playroom and infrequent cleaning services were noted. Additionally, there were isolated concerns about cleanliness with mentions of dirty carpets and finding insects.
On a positive note, families found the amenities suitable for children and the overall design of the hotel appears to be geared towards creating a welcoming atmosphere. For those seeking scenic views, the mountain vistas from the rooms did not disappoint.
While there are areas that need improvement, the general sentiment leans towards satisfaction with an emphasis on the modern, clean and comfortable nature of the rooms. For guests who value cleanliness, modern amenities and picturesque views, Hotel Aquarion Family & Friends offers a compelling stay experience.
Beds
However, some guests mentioned issues with beds for children and extra beds, describing them as uncomfortable or old. Complaints include beds with worn-out mattresses, springs poking through and structural instability. The double beds are typically two single mattresses pushed together, which can slide apart, causing discomfort for some guests. Additionally, the sofa beds, especially those used in living rooms, are often flagged as particularly uncomfortable.
Despite these occasional drawbacks, the primary beds in the rooms receive praise for their comfort, making them a standout feature in ensuring a good night's sleep. The hotel does an excellent job overall with cleanliness and maintaining a quiet, peaceful environment, enhancing the overall experience for its guests.
Cleanliness
Staff
Guests describe the staff as very attentive, always available and willing to go above and beyond to improve their stay. The hotel's housekeeping and cleaning services are also frequently mentioned for their thoroughness and pleasant demeanor, contributing to an overall clean and comfortable environment.
Furthermore, reviews consistently emphasize the positive atmosphere generated by the staff with many noting the warm, welcoming service they received at various hotel facilities, including the restaurant. This consistently kind and helpful service extends to both individual interactions and broader customer service practices, showcasing the staff's dedication to creating a pleasant and hospitable environment for all guests.
Despite a few mentions of language barriers, particularly concerning non-English and non-Polish speaking guests, the overall sentiment reflects a team that is professional, reliable and supremely attentive, which greatly enhances the guest experience at the hotel.
Wi-Fi
Spa
Guests have highlighted the excellent facilities and high-quality services available with many appreciating the relaxing and recharging treatments provided by the skilled spa staff. The inclusion of the spa and gym in the room price is seen as an added value and there have been comments about the inviting and clean spa pools.
Some reviews did mention that the wellness area is accessible only through the changing rooms and there was some disappointment regarding additional charges for the thermal spa, which requires separate tickets. Despite these minor criticisms, the overall sentiment is positive with guests describing the spa area as a lovely atmosphere with a great wellness zone and an added bonus to their stay. The thoughtful inclusion of family-friendly and adult-tailored services further enhances the appeal of the spa and wellness facilities at this hotel.
Gym
Pool
The pool complex is described as excellent and well-maintained. Visitors highlighted that the pools with their warm and pleasant water, are particularly enjoyable for winding down after a day of activities. The availability of a heated swimming pool, a children's pool and thermal water pools during winter adds to the hotel's appeal.
However, it's important to note that the access to the pool area is not included in the accommodation price and requires an additional fee, which some guests might find surprising. Despite this, the clean and spectacular pool facilities, along with the fantastic water slides, make the extra cost acceptable for many.
The hotel doesn't have an on-site pool as some might expect; instead, it offers direct entry to the adjoining water park. While a few mentioned the outdated appearance of an additional pool and occasional cleanliness issues, the overall sentiment towards the aquatic amenities remains positive.
In summary, the strong connection to the nearby aquapark and thermal baths, spacious and heated pool areas and excellent facilities make Hotel Aquarion a great choice for families and water enthusiasts looking for a comfortable and fun-filled stay. The convenience of accessing these amenities directly from the hotel is often cited as a significant benefit by guests.
Parking
There is a recurring concern among guests regarding the cost of parking. The fees vary but are generally considered high with daily charges around 80 PLN or 18 EUR. Some reviews mention additional costs for motorcycle parking and there's a sentiment that the parking fees should be included in the hotel's stay price rather than being an extra charge.
Additionally, guests report issues such as parking spaces filling up quickly and no guaranteed spots despite paying. Incidents with non-functional parking cards and light barriers complicate entry and exit, further frustrating visitors. In winter, the surface parking lot can be particularly challenging due to ice.
Overall, while the hotel does provide parking facilities, many guests feel the high costs, limited availability and narrow spaces detract from an otherwise pleasant stay.
Family
Reviewers appreciate the seamless, warm passageways leading to the nearby water park, which families can access directly from the hotel. The presence of animators in the playrooms enhances the engagement and enjoyment for the kids. Moreover, the hotel offers a rich children's menu, free lunch for small kids and even a daily bowl of soup for each child. These thoughtful touches contribute to the family-oriented atmosphere that guests celebrate.
Despite a few mentions of limited highchairs and the occasional noise from children, the hotel stands out with its excellent family-friendly facilities. The welcoming staff, attentiveness to individual needs and special care for the youngest guests ensure a delightful stay. Many parents underline that the hotel is an ideal choice for a vacation with children, making it a go-to recommendation for family holidays or getaways.
4 Star
Despite some minor issues such as the infrequent changing of towels and a few missing room items, the overall quality of service and amenities aligns with its four-star status. The breakfast provided is notably satisfying, further contributing to a positive guest experience. The inclusion of a water park adds a unique touch, enhancing the family-friendly appeal of the hotel.
While some guests feel that additional features like more saunas and a dedicated pool would be appropriate for a hotel of this caliber, the consensus is that Hotel Aquarion Family & Friends - Destigo Hotels meets and sometimes even exceeds the benchmarks set for a four-star hotel. The combination of new, high-standard facilities and a commendable level of customer service solidifies its standing as a worthwhile choice for travelers seeking quality accommodation.
Business
However, some guests have noted that the hotel may have issues regarding delivery services and efficiency, which could affect business occupancy. While most of the amenities point to a functional and practical business stay, a few reviews suggest the need for improvements in certain aspects of service for it to be fully suitable for all business needs.
Accessible
Guests have appreciated the easy access to nearby thermal baths, the on-site fitness centre and the water park, which is conveniently reachable from the hotel. Additionally, there is direct access to conference facilities, enhancing the convenience for those attending events or meetings at the hotel. The sauna access included in the hotel stay has also been noted as a favorable feature.
The hotel ensures that all guests, including those with physical challenges, experience a comfortable and welcoming stay with its well-thought-out accessible features.
Pool Water Slide
Water Park
Guests often highlight the variety of facilities available at the water park, including multiple swimming pools, waterslides, hot springs and a clean, well-maintained environment. Notably, the outdoor thermal pools and the fun-filled waterslides are particular favorites. This extensive range of amenities makes it an attractive option for family trips, offering entertainment for both children and adults.
However, it is worth noting that there are additional costs associated with the water park, which some guests felt were high, especially since children are charged the same rate as adults. Additionally, some visitors found the water temperature a bit chilly at times.
Overall, the direct access and vast range of facilities make the water park a significant advantage and a popular choice among travelers staying at Hotel Aquarion Family & Friends.
Honeymoon
Romantic
Dog Friendly
Yes, Hotel Aquarion Family & Friends - Destigo Hotels has pool(s) that belong to one or more of the following categories: Pool Lap Lanes, Pool Water Slide, Water Park.
No, a spa isn't available at Hotel Aquarion Family & Friends - Destigo Hotels.
Yes, Hotel Aquarion Family & Friends - Destigo Hotels welcomes dogs.
Yes, parking facilities are available at Hotel Aquarion Family & Friends - Destigo Hotels.
Yes, Hotel Aquarion Family & Friends - Destigo Hotels has a gym.
Location Show Map
More Options
