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Summary of reviewsWellness Hotel Alpenhof in Zermatt receives widespread acclaim for various aspects of its offerings, creating a comprehensive and luxurious experience for guests. Nestled in a tranquil yet accessible area, the hotel’s proximity to the main station, village attractions, ski lifts and breathtaking Matterhorn views makes it an ideal location for both relaxation and active pursuits. A slight uphill walk is mitigated by a convenient shuttle service.
The breakfast at the hotel is a favorite among guests, who praise the exceptional variety and quality of the buffet. Fresh, delicious options and a pleasant dining room, combined with friendly staff, make for an outstanding start to the day. Dinner receives similar accolades with guests enjoying the ever-changing, high-quality menu that offers fine dining at reasonable prices. The restaurant’s ambiance and attentive service further enhance the dining experience.
Room accommodations are another highlight, characterized by their cleanliness, modern amenities and tasteful decor. Guests appreciate the comfortable beds, spacious layouts and stunning Matterhorn views, particularly from rooms with balconies. Despite some minor comments on room size and bed firmness, overall satisfaction is high with many guests describing the rooms as charming and well-equipped.
Cleanliness throughout the hotel is frequently praised with a meticulous standard maintained in both personal and common areas. The staff's friendliness and attentiveness significantly enhance the overall stay. From reception to wellness facilities, the professionalism and warm demeanor of the staff are consistently noted, making guests feel welcomed and well-cared for.
The spa facilities at Wellness Hotel Alpenhof are another major attraction, highly praised for their beauty, cleanliness and comprehensive amenities. Pools, hot tubs, saunas and rest areas create a relaxing and enjoyable wellness experience. Similarly, the pool area, including both indoor and outdoor offerings, receives positive reviews for cleanliness and comfort, although some found the indoor pool slightly cold in winter.
Family travelers find the hotel accommodating with a welcoming atmosphere, dedicated family amenities such as a kids' menu and spacious family rooms. Nevertheless, it’s noted that children should be accompanied, a rule that is not always strictly enforced.
The beds at the hotel are generally appreciated for their comfort, contributing to restful nights for most guests despite a few divergent experiences related to firmness preferences.
Overall, Wellness Hotel Alpenhof is recognized for its understated luxury, combining modern elegance with exceptional service and facilities. The high-quality room service, sophisticated ambiance and affordability without compromising on luxury make it an outstanding choice for discerning travelers seeking a refined and enjoyable stay. Show more
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Categories
Boutique-style Hotel
Luxury Hotel
Hotel near Golf Courses
Hotel with Ski To Door Access
Hotel near Ski Resorts
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Indoor Pool
4-Star Hotel
Hotel with Indoor Pool
Room Types
Deluxe Double Room (2 Adults)This room comes with a sofa, a working desk, a safety deposit box, a coffee machine and a minibar with free soft drinks.
Please note that a balcony is not available.
Design Single RoomThis room has a seating area, cable TV, minibar and private bathroom with toilet.
Please note that extra beds are not available in this room type.
Please note that a balcony is not available.
Design Superior Room (3 Adults)This triple room features a seating area, minibar and a sofa bed for the third person.
Alpine Chic Room (2 Adults)This double room features a seating area, an open-plan bathroom and a minibar.
Design Junior SuiteThese junior suites are located on the 4th and 5th floor and come with a living area with a sofa and a separate bedroom.
Penthouse Deluxe SuiteThis split-level suite boasts 2 furnished balconies, a living area with a sofa bed, 2 bathrooms, an open fireplace, a TV, a minibar, and a dining table. It features 2 separate bedrooms and for a surcharge, a wine cabinet with a selection of wines is available, as well.
Design Double RoomThis room comes with a seating area, a work desk, a safety deposit box, a coffee machine and a minibar with free soft drinks.
Please note that extra beds are not available in this room type.
Penthouse Deluxe Suite with Matterhorn viewThis duplex suite features 2 separate bedrooms, a living room with a lounge, a fireplace and a dining area, a desk, a safe, a coffee machine, a minibar, a wine cabinet, 2 bathrooms and 2 balconies.
Guest Reviews
9.1
Excellent
Location
Nestled in a quieter area of Zermatt, the Wellness Hotel Alpenhof boasts a prime location that offers the perfect balance between accessibility and tranquility. Guests appreciate its close proximity to the main station, making it easy to reach. The hotel’s advantageous setting provides guests with the convenience of being minutes away from the village and central attractions, including shops, bars and restaurants.
For winter sports enthusiasts, the hotel is ideally positioned around 50 meters from the ski lifts and directly across from the Sunnegga lift, making it an excellent base for skiing. The idyllic location also presents beautiful views of the Matterhorn, an iconic feature that can be enjoyed from the comfort of the hotel’s balconies.
Despite a slight uphill walk to the hotel that some may find tiring, the ease of access is upheld by a shuttle service from the station. The overall convenience, combined with lovely scenery and a tranquil setting away from the hustle and bustle, solidifies the hotel’s exceptional geographical position. Walking distances to both the railway station and the town center are short and manageable, allowing guests to explore Zermatt effortlessly.
Breakfast
Wellness Hotel Alpenhof has garnered high praise for its breakfast offerings. Guests frequently highlight the extraordinary and varied selection available at the breakfast buffet with many describing it as magnificent and high-quality. The buffet is well-presented with fresh and delicious options that cater to a wide range of tastes. Diners appreciate the plentiful and well-stocked offerings, which include fresh and varied products.
Many reviews emphasize the attractiveness and high standard of the breakfast room itself, enhancing the dining experience. Positive remarks frequently mentioned that the breakfast is not only good but exceptional with terms like perfect and outstanding often used to describe it. While one critique mentioned that the eggs could be improved, the overwhelming majority praise the buffet's extensive and high-quality selection.
Guests also noted that the friendly staff contributes positively to the breakfast experience, making it a standout feature of their stay. Overall, the breakfast at Wellness Hotel Alpenhof is a significant highlight, consistently delivering an excellent start to the day.
Dinner
The dinner experience at Wellness Hotel Alpenhof receives high praise from guests for its delicious and varied menu. The restaurant is noted for its tasty and flavorful dishes with a comprehensive menu that is continuously refreshed, ensuring a unique dining experience each night. Diners can expect high-end, fine dining with an exquisite 5-course meal that changes regularly. The ambiance is charming and the attentive staff enhance the overall dining experience. Guests appreciate the reasonable pricing for a 4-star establishment, making it a worthwhile dining location. Overall, the dinner service is described as top-notch with many considering it a highlight of their stay.
Rooms
The rooms at Wellness Hotel Alpenhof have garnered significant praise for their impeccable cleanliness and modern amenities. Many guests appreciate the spacious and beautifully designed interiors, noting that the rooms are tastefully furnished and well-equipped. Comfortable beds and cozy atmospheres contribute to a relaxing stay. Numerous reviews highlight the breathtaking, unrestricted views of the Matterhorn, especially from rooms with balconies.
The combination of charming décor and modern makeovers creates a pleasant blend of comfort and style. Many rooms feature lovely touches like skylight windows and Nespresso coffee makers, enhancing the stay. Despite the occasional comment about room size not always matching the price paid, the overall consensus is one of satisfaction with rooms described as spacious, clean and very accommodating. Guests also speak highly of the fantastic mountain views and friendly staff, adding to the allure of this modern hotel with a touch of mountain charm.
Beds
Wellness Hotel Alpenhof has garnered a collection of reviews highlighting the comfort of their beds, which most guests found to be a positive aspect of their stay. Descriptions such as "comfortable bed," "very comfortable bed and mattress," and "really comfortable beds" recur frequently, suggesting that the majority of guests had restful nights. Phrases like "lovely comfortable bed" and "very comfy (firm) beds" add to the perception of overall satisfaction.
However, a few guests noted variability in their experiences, indicating that bed firmness may not be universally pleasing. Some found the mattresses and bedding a bit hard, while one review mentioned a mattress being too soft. Despite these minor criticisms, the general consensus favors the comfortable nature of the beds at Wellness Hotel Alpenhof.
Cleanliness
At Wellness Hotel Alpenhof, guests consistently praise the impeccable cleanliness throughout the entire facility. The rooms are noted for being spotlessly clean and modernly furnished, reflecting a high standard of maintenance and care. Whether it's the bathrooms or common areas, everything is kept in pristine condition, providing an overall sense of comfort and hygiene that guests appreciate. The hotel is also equipped at an exceptional level to meet the needs of visitors, adding to the overall positive experience. Not only is the cleanliness top-notch, but the attentive and friendly staff further enhance the welcoming atmosphere, ensuring that every stay is as comfortable and enjoyable as possible. Even minor issues, such as room temperature, are easily managed with the convenience of air conditioning controlled via the TV. Providing drinks and snacks in a clean environment rounds out the exceptional service, making Wellness Hotel Alpenhof a highly commendable choice for travelers.
Staff
When it comes to staff at Wellness Hotel Alpenhof, guests consistently highlight their exceptional experience. The reception team stood out for their helpfulness, warmth and professionalism, making guests feel immediately welcome. Across all areas, from reception to the wellness facilities, the staff's friendliness and attentiveness were prominently noted.
It is clear that the staff at Wellness Hotel Alpenhof are dedicated to attending to guests' every need. Many reviews describe the team as not only friendly and accommodating but also very professional and attentive to detail. Individual staff members, such as Nora from reception, were specifically praised for their excellent work.
The unanimous consensus is that the staff could not have been more helpful, always ready to assist with a smile. Guests repeatedly mentioned the welcoming and warm nature of everyone they encountered, creating a pleasant and inviting atmosphere.
Overall, the reviews suggest that the staff at Wellness Hotel Alpenhof excel in providing a friendly, helpful and attentive service, greatly enhancing the overall experience of staying at the hotel.
Spa
The spa at the Wellness Hotel Alpenhof consistently receives rave reviews from guests. Descriptions range from beautiful and sensationally beautiful to magnificent and phenomenal. Visitors consistently praise the spa for its fantastic facilities, which include pools, hot tubs, saunas and a resting room. The staff is noted as very nice, contributing to a welcoming and relaxing atmosphere. Guests find the areas to be not only great but also very clean. The spa and wellness center come across as excellent and fabulous with features that leave nothing to be desired. Overall, the spa and pool facilities are seen as a major highlight of the hotel experience, offering guests a relaxing and enjoyable retreat.
Pool
The Wellness Hotel Alpenhof boasts an array of impressive water facilities that have left guests satisfied and relaxed. Both the indoor and outdoor hot tubs are highly praised with the outdoor jacuzzi often being highlighted as the centerpiece of many stays. The swimming pool receives commendations for its cleanliness and suitable length for those looking to swim proper laps. While some guests found the indoor pool a bit cold, especially in December, it is generally appreciated for its suitability for exercise.
Guests also enjoy the quality and ample availability of lounge chairs around the pool area, making it easy to relax and soak in the serene environment. The whirlpool, in particular, stands out as top-notch and pleasantly warm. Additional amenities such as the sauna and gymnasium contribute to an overall positive wellness experience.
The overall quality, comfort and cleanliness of the hotel are frequently mentioned with the pool and spa area being described as lovely and of high quality. Whether for a relaxing dip or an invigorating swim, the pool area is a cherished part of the Wellness Hotel Alpenhof experience.
Family
Wellness Hotel Alpenhof offers a fantastic family hot tub, which guests love. Families appreciate the kids menu at the restaurant, as it meets their needs well. The family room, though compact, is comfortable and the staff is noted for being especially friendly with families, contributing to a warm family feel. Regarded as a perfect family hotel, it has a great family atmosphere and is considered very good for families with small children. However, it is important to note that children must be accompanied, a rule that apparently isn't strictly enforced. Although the hotel is not in close proximity to the center of Zermatt, its location is favorable for skiers due to its closeness to the funicular. Lastly, the suite options are satisfactory even for families with older children, like those with a 15-year-old.
Luxury
The Wellness Hotel Alpenhof exudes an aura of understated luxury, combining modern elegance with exceptional facilities. Guests consistently remark on the high-quality equipment and chic, refined ambiance that permeates the entire property. The hotel maintains an impeccable level of cleanliness and offers high-level room service to ensure comfort and convenience. Noteworthy are the evening experiences at the bar and restaurant, which are described as truly high-end. Despite being more affordable than expected, the hotel does not compromise on delivering a luxurious stay. Overall, the Wellness Hotel Alpenhof is lauded for its modernity, elegance and attentiveness, making it an outstanding choice for travelers seeking a refined and lavish experience.
Yes, Wellness Hotel Alpenhof has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at Wellness Hotel Alpenhof.
Yes, Wellness Hotel Alpenhof welcomes dogs.
No, parking facilities aren't available at Wellness Hotel Alpenhof.