Balneario de Cestona

Zestoa 43.23262700, -2.25834000 , Paseo De San Juan, 30 (Show on Map)
6.6
Rated


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1 room2 guests 1 room, 2 guests
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Summary of reviewsBalneario de Cestona, nestled in the heart of nature, offers guests an enchanting location with beautiful, tranquil surroundings of lush landscapes and tall forests. Visitors appreciate the peace and quiet, making it ideal for restful stays and excursions to charming Basque towns nearby. The historical building adds grandeur, enhancing the overall aesthetic experience. Overall, the setting and unique charm make it a desirable destination.

Breakfast at Balneario de Cestona generally meets expectations with a hearty and varied buffet featuring fresh fruit, various breads, cold cuts and plant-based milk. The charming dining room and meal inclusivity are appreciated, though some guests noted the need for improved quality and earlier service times.

Dinner offers a mixed experience with many finding the meals delicious and valuable for money, albeit with some criticisms regarding menu variety, meat quality and service efficiency. The cafeteria service, however, is praised for good dinners and the ambiance during meals is generally well-received despite some organizational hiccups.

The rooms combine old-world charm with essential comfort. Spacious rooms with high ceilings and clean bedding are positively noted, but outdated furniture, thin walls and musty odors are common issues. Enhancements in amenities like air conditioning and Wi-Fi would greatly improve guest comfort.

Cleanliness receives mixed reviews, highlighting clean individual rooms and friendly staff against neglected common areas and maintenance issues. The historical property shows potential but requires consistent upkeep and better maintenance, especially in shared spaces.

Staff are frequently praised for their warmth and professionalism, significantly improving the overall experience. Multilingual capabilities and friendly service contribute positively, although inconsistency in reception staff's behavior was noted by some guests.

Wi-Fi access is primarily available in common areas with limited connectivity in rooms, posing inconvenience for guests needing consistent internet access. Additionally, accessibility and strength issues are prevalent throughout the property.

The spa at Balneario de Cestona garners mixed reviews with positive remarks on the cleanliness and tranquility of the thermal circuit and jacuzzi. However, dated facilities, non-functional features and unclear access rules detract from fully enjoying the spa's potential.

The pool areas are clean and appreciated for their jets and whirlpools, yet limited availability and closure of some pools present challenges. Cold water temperatures and lack of certain amenities are areas for improvement.

Beds receive mixed feedback with some appreciating their comfort while others find them outdated and uncomfortable. Despite clean sheets, the overall bedding experience calls for significant updates to enhance comfort.

Balneario de Cestona, a historic three-star hotel, provides services aligned with its rating, but the facilities and overall condition require modern upgrades to meet current standards. While the historical ambiance and unique location appeal to some, issues with outdated amenities and high pricing in relation to service quality suggest a need for significant improvements.

Overall, the charming location and historical character of Balneario de Cestona provide a unique experience, although updates in room comfort, dining variety, cleanliness, Wi-Fi and spa facilities are necessary to fully meet guest expectations and enhance their stay.
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Hotel for Honeymoon

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Dog Friendly Hotel

Hotel with Swimming Pool

  Indoor Pool  


Small Hotel

3-Star Hotel

Hotel with Indoor Pool

Room Types
Termal Offer in Single Room Rooms are 12 square metres. This offer includes: - Daily breakfast - 1 Thermal circuit. Duration: 50 minutes.

Termal Offer in Double or Twin Room This Offer includes: -Daily breakfast - - Thermal circuit (3 pools with different temperatures and multi jets). Duration 50 minutes.

Triple Room with Spa Access Offering free toiletries, this triple room includes a private bathroom with a bath or a shower. The triple room offers a TV, a wardrobe, parquet floors and heating. The unit has 2 beds and 1 futon.

Standard Double or Twin Room with Spa Access This twin/double room features a bathrobe. Daily breakfast - 1 Thermal circuit. Duration 50 minutes.

Standard Single Room with Spa Access This single room has a bathrobe. Daily breakfast - 1 Thermal circuit. Duration 50 minutes.

Double Room Offering free toiletries, this double room includes a private bathroom with a bath or a shower. The double room offers a TV, a wardrobe, parquet floors and heating. The unit has 2 beds.

Standard Double or Twin Room Featuring free toiletries, this twin/double room includes a private bathroom with a bath or a shower. The twin/double room features a wardrobe, parquet floors, heating, as well as a TV. The unit has 2 beds.

Standard Single Room Offering free toiletries, this single room includes a private bathroom with a bath or a shower. The single room offers a TV, a wardrobe, parquet floors and heating. The unit offers 1 bed.

Single Room Offering free toiletries, this single room includes a private bathroom with a bath or a shower. The single room offers a TV, a wardrobe, parquet floors and heating. The unit offers 1 bed.

Suite with Spa Access Featuring free toiletries and bathrobes, this suite includes a private bathroom with a bath or a shower. The suite features a TV, a wardrobe, parquet floors and heating. The unit has 1 bed.

Suite This suite includes 1 living room, 1 separate bedroom and 1 bathroom with a bath or a shower and free toiletries. The suite is fitted with a TV, a wardrobe, parquet floors, as well as heating. The unit has 2 beds.

Guest Reviews
6.6
Rated
Location
Nestled in the heart of nature, the Balneario de Cestona boasts an admirable location that has enamored many guests. The hotel sits amidst beautiful, tranquil surroundings, characterized by lush green landscapes, tall forests and a soothing river that is perfect for relaxing walks. Its proximity to charming Basque towns like Zumaia, Getaria and Zarautz makes it an excellent base for exploring the region with easy access by car or public transport. Visitors appreciate the peaceful and quiet environment, ideal for restful stays and excursions. The hotel’s historical building adds a touch of grandeur, enhancing the overall aesthetic experience. With a superb, strategically placed location, Balneario de Cestona is well-suited for those looking to immerse themselves in nature while being conveniently close to coastal towns and scenic routes.

Breakfast
Breakfast at Balneario de Cestona offers a mixed experience with highlights mainly focusing on quantity and variety. Many guests appreciated the hearty and extensive breakfast buffet, which features a range of options such as fresh fruit, various breads, cold cuts, yogurts and plant-based milk. The dining room itself is often praised for its charm and spaciousness.

Consistent positive remarks mention the breakfast being good, great or even excellent with some firm favorites noting the plentiful and varied offerings. There were also vegan and gluten-free options, adding to the inclusivity of the spread. The breakfast also reflects good value for its price, making it a favorable aspect for budget-conscious travelers.

However, some guests found certain aspects lacking. Criticisms include occasional low-quality products, limited variety and a lack of hot dishes. Industrial pastries and subpar coffee were points of disappointment for a few and the breakfast starting at 8:30 AM was considered late by some early risers.

Overall, while there are areas for improvement, the breakfast at Balneario de Cestona generally meets expectations with a substantial buffet that caters to a broad range of preferences.

Dinner
Dinner at Balneario de Cestona presents a mixed culinary experience with several noteworthy highlights and some areas needing improvement. Guests have expressed satisfaction with the overall value for money with many describing their dining experiences as delicious and the evening dinners as particularly delightful. The dining room is appreciated for its pleasant atmosphere, adding to the overall dining experience.

On the flip side, some visitors have found the dinner to be scarce and not reflecting the price point. There are mentions of tough meat, repetitive menus and inedible appetizers. The service has also faced criticism for being disorganized with some diners experiencing long wait times and poor service quality. Additionally, there's feedback regarding the high cost of some meals which did not meet expectations in terms of quality.

Despite this, the homemade, tasty dishes have garnered appreciation and the ambiance during breakfast and dinner has generally been praised. The cafeteria service also receives positive remarks for serving good dinners. For those looking for variety, the hotel's offerings might feel somewhat limited with repeated menus and occasionally unmet culinary expectations.

In summary, while Balneario de Cestona provides some memorable dining moments with a good-to-excellent rating from many, there is a distinct need for menu variety, better service organization and improvements in meal quality to satisfy a broader range of guests.

Rooms
Balneario de Cestona's rooms present a mixed experience for guests, balancing between old-world charm and the need for modernization. Many guests appreciate the historical aspect of the building with some rooms boasting spaciousness, high ceilings and comfortable bedding. Cleanliness is generally noted positively with several reviews highlighting well-maintained and tidy interiors.

However, recurring issues detract from the overall comfort. Noise is a significant problem, exacerbated by thin walls and external machinery. The furniture and facilities are outdated and many rooms suffer from dampness, musty odors and insufficient maintenance. Amenities such as air conditioning and Wi-Fi are notably absent in many rooms, reducing convenience for modern travelers.

Despite these challenges, some find their rooms cozy and functional with clean daily upkeep. The scenic river views from certain rooms also add a pleasant dimension to the stay. Nonetheless, the consensus suggests a need for renovation to enhance comfort and bring the rooms up to contemporary standards.

Beds
Visitors to the Balneario de Cestona have had mixed experiences with the beds. On the positive side, some guests appreciated the comfortable and large beds, commenting on the impressive bedding quality. The clean sheets and comfortable pillows were also highlights for some. However, many reviews indicate dissatisfaction with the beds' comfort with frequent mentions of hard mattresses, uncomfortable springs and outdated or old beds. Some guests found the mattresses too hard, causing discomfort and even compared them to relics from the past, suggesting they need updating. There were also issues with bed arrangements, including single beds pushed together. Despite the pleasant ambiance and some strong points in bedding, the overall bed experience at the hotel appears to need significant improvements.

Cleanliness
'Balneario de Cestona' is a historic hotel with a mixture of positive and less favorable reviews concerning its cleanliness. Visitors have praised the suites and rooms that are described as very clean, comfortable and tidy despite the facilities' age. The reception and breakfast dining rooms received commendations for their cleanliness and guests noted that they found clean bedding. The staff, particularly the cleaning personnel, were often mentioned as friendly.

However, the hotel has significant issues that need addressing. Common areas, such as hallways, staircases and elevators, were frequently reported as neglected with visible dust, cobwebs, mold and even bat droppings. The bathrooms were a common point of complaint with many guests finding them unclean and some reporting issues like mold, dirty faucets, hairs from previous guests and peeling wallpaper.

Public spaces and the overall facility have been criticized for poor maintenance, leading to a general feeling of outdatedness and neglect. There were also remarks about a pervasive stale or musty smell in rooms and issues like a lack of hot water, low water pressure and dirty towels. This significant disparity between the cleanliness of private rooms and the neglected state of common areas and older facilities contributes to an overall impression that the hotel, while having the potential for charm due to its history, fails to maintain a consistent standard of cleanliness and upkeep.

Staff
Visitors to Balneario de Cestona have highlighted the welcoming and friendly nature of the staff as a standout feature of their stay. Numerous guests appreciated the warm reception with some even noting the multi-lingual capabilities of staff members, which enriched their experience. The overall professionalism and attentiveness of the staff, particularly those in charge of room service and at the cafeteria, were frequently commended. The amiability of the employees significantly contributed to a pleasant atmosphere, making guests feel well cared for and valued.

However, reviews also indicated inconsistency, particularly among the reception staff. While many found the front desk to be welcoming and efficient, others reported unprofessional and unfriendly behavior that tainted their impression. In contrast to the generally positive experiences, a few guests mentioned enduring cold or unresponsive treatment, highlighting variations in service quality.

Finally, maintenance and hotel management did not escape criticism with some pointing out issues with upkeep and responsiveness. Despite these drawbacks, the prevailing sentiment among guests was that the friendly and professional demeanor of most staff members greatly enhanced their overall stay at this historical property.

Wi-Fi
Balneario de Cestona offers Wi-Fi access, but guests often find it lacking, particularly in the rooms. The Wi-Fi is available primarily in common areas and near reception with inconsistent or poor signal strength reported in various locations around the hotel. Many guests have noted that the Wi-Fi service either does not reach the rooms or is non-existent in certain parts of the property, such as rooms above the thermal baths or in the spa building. For those relying heavily on consistent and robust internet access, this may pose some inconvenience. Despite the availability of free Wi-Fi, it appears to be a challenge to secure a strong and reliable connection throughout the venue.

Spa
Balneario de Cestona offers a mixed spa experience with its thermal circuit being a notable highlight for many visitors. The spa itself is described as clean, peaceful and generally well-kept, providing a good environment for relaxation. Guests particularly appreciated the jacuzzi and various thermal facilities which, when functioning well, contribute to a pleasant spa experience.

However, several aspects indicate that the spa needs significant improvements. The spa's facilities are dated and show signs of neglect with some guests noting broken or non-functional features like jets, hairdryers and pool areas. Access to the spa can be limited and sometimes unclear, which, coupled with hidden fees and lack of information on spa rules, might lead to a frustrating experience.

Although the medicinal waters are praised for their benefits, the temperature of the water has been an issue with some guests reporting it being too cold. The age of the spa, the occasional lack of cleanliness and maintenance problems further detract from its appeal. Despite the tranquility and charm of the surroundings, the spa's dated state and insufficient staff may leave some guests disappointed.

Overall, while the Balneario de Cestona's spa has its charms and therapeutic benefits, it clearly needs a thorough renovation to meet guests' expectations and provide a truly rejuvenating experience.

Pool
The Balneario de Cestona’s pool facilities receive mixed reviews from guests with a notable range of experiences. Many guests appreciate the cleanliness and tidiness of the pools and enjoy the various jets and whirlpool features, finding them to be a delightful and relaxing experience. The indoor pools and the spa area are also mentioned positively, highlighting a generally clean environment.

However, several guests point out significant drawbacks, such as the limited availability of pools with some being closed or accessible only for specific users at an extra cost. Access restrictions, limited pool service and inconvenient closing times are common concerns. Some reviewers express disappointment over the cold water and the lack of amenities like a sauna or sufficient treatments.

Overall, while the clean and serene pools at the Balneario de Cestona are appreciated, there are notable limitations in access and facilities that may affect the experience for some visitors.

3 Star
Balneario de Cestona is a historically rich three-star hotel that offers services generally aligned with its rating. Its charming past adds a unique character, although the current state of the building and facilities falls short of modern expectations. Many guests find that the condition of the rooms does not match the photos seen online and there is a consensus that the hotel is in dire need of renovation and better maintenance.

The spa, a key feature of the establishment, has not been updated in a long time, leading to disappointment among those looking for a modern wellness experience. The quality of food is also noted as being below par for a three-star hotel, which further detracts from the overall experience.

However, some reviews highlight that the services offered are what one would expect from a typical three-star hotel. The historical ambiance and unique location might appeal to guests who value character over contemporary luxury. Pricing has been a point of contention with the costs often deemed high relative to the quality and service provided.

Overall, while the hotel has a rich history and offers the basic services expected from a three-star rating, significant improvements are needed to meet contemporary standards and justify its pricing.

Indoor Pool
The indoor pool at Balneario de Cestona garners mixed reviews. Guests have noted that while the pool areas are clean and well-monitored, there have been challenges with accessibility. Additionally, some visitors have experienced closures and malfunctions with the indoor pool occasionally not functioning as expected. The steam room, however, has been highlighted as operational. Families should be aware that there is no dedicated children's swimming pool; instead, only a spa pool is available for children. Despite a few maintenance issues, the surrounding area is described as very beautiful, adding to the charm of the establishment.

Dog Friendly
Balneario de Cestona warmly welcomes pets, making it an ideal choice for travelers who wish to bring their furry companions along. Pets can stay for an additional fee of €15 per night, although this charge isn't always highlighted in the initial booking details. The hotel is noted for its beautiful location and cleanliness, adding to the comfort of both humans and pets.

Guests have appreciated the ability to stay with their dogs and many have found it nice and convenient to bring their canine friends. The hotel even had many guests with pets during some stays, creating a pet-friendly atmosphere. However, there are limitations; dogs are not allowed in the restaurant and guests were also informed they couldn't take buffet food outside to eat on the terrace.

Overall, the hotel offers a welcoming environment for dogs, providing a good accommodation experience for pet owners, though some additional dog-centric amenities or clearer pet policies could enhance the experience further.


Yes, Balneario de Cestona has pool(s) that belong to one or more of the following categories: Indoor Pool.

Yes, a spa is available at Balneario de Cestona.

Yes, Balneario de Cestona welcomes dogs.

No, parking facilities aren't available at Balneario de Cestona.

No, Balneario de Cestona doesn't have a gym.

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