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Summary of reviewsHotel Luna is highly regarded for its remarkable location in the city center of Ziar nad Hronom, making it exceptionally convenient for guests due to its proximity to shopping centers, banks, supermarkets, cafes and public transportation. The tranquil environment despite its central locale offers a peaceful retreat and the ample parking options are a bonus for those arriving by car. Its accessibility to renowned tourist sites and amenities like Tesco and Lidl, along with a playground for children, further enhance its appeal.
The hotel is praised for its breakfast offerings, which are described as tasty, varied and rich. Guests appreciate the fresh, high-quality options available in the buffet and the pleasant, cozy dining environment. The attentive staff who ensure that the buffet remains replenished receive special mention. While occasional shortages in certain items and specific quality aspects could be improved, the breakfast service stands out as a significant feature of the hotel's hospitality.
Dinner offerings at Hotel Luna are well-received with the culinary experience garnering strong positive feedback for taste and menu variety. However, the limited service hours of the hotel restaurant and the lack of a bar for evening dining can be inconvenient, requiring guests to seek alternative dining options past 2 p.m.
Rooms at Hotel Luna are generally found to be spacious, clean and comfortable, equipped with modern amenities such as smart TVs and fresh furniture. Although some rooms and facilities show signs of aging and need renovation, the overall quality of accommodation is deemed satisfactory by most guests. Positive highlights include fragrant rooms, external blinds for light control and the pet-friendly policy.
Cleanliness is a firm strong point for Hotel Luna with many reviewers noting the well-maintained and hygienic environment. The housekeeping team's dedication ensures clean rooms and common areas, although some inconsistency in cleaning standards is occasionally noted.
The standout feature of Hotel Luna is undeniably its staff, who are frequently commended for their friendliness, professionalism and helpfulness. The reception team, along with the broader hotel staff, ensures a warm and hospitable atmosphere, significantly contributing to the hotel's positive reputation.
Wifi at Hotel Luna generally meets guest expectations with many appreciating the stable and reliable connection. However, some room for improvement exists due to occasional issues with accessibility and consistency.
Family travelers will find Hotel Luna accommodating, thanks to family-friendly amenities and activities such as a children's playground and a kids' play area near the breakfast section. These features make the hotel particularly suitable for those traveling with young children.
Finally, the beds receive mixed reviews; while many guests find them comfortable and suitable for a good night's sleep, others experience issues with hardness, wear and general discomfort.
In summary, Hotel Luna offers a combination of prime location, excellent breakfast, friendly staff and clean accommodations, making it a preferred stay for both leisure and business travelers, despite minor areas needing improvement. Show more
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Categories
Family Friendly Hotel
Dog Friendly Hotel
Business Hotel
Cheap Hotel
Hotel with Gym
3-Star Hotel
Room Types
Standard Double or Twin RoomSimply furnished room a private bathroom and satellite TV.
Single Room with BathroomThis single room features a satellite TV and seating area.
Standard ApartmentThis apartment comprises 1 living room, 1 separate bedroom and 1 bathroom with a bath or a shower and free toiletries. The apartment provides a flat-screen TV with satellite channels, a seating area, a wardrobe, an electric kettle as well as mountain views. The unit offers 2 beds.
Classic Triple RoomRooms on the upper floors are reachable by lift. The unit offers 3 beds.
Guest Reviews
8.3
Very Good
Location
Hotel Luna boasts an exceptional location, situated directly in the city center of Ziar nad Hronom. Guests appreciate its proximity to key amenities like shopping centers, banks, supermarkets and a variety of cafes. The hotel's placement on the main square offers easy accessibility to the pedestrian area, making it a convenient choice for visitors who enjoy strolling around the town. Also noted is its calm and tranquil environment despite being in a central location, providing a peaceful retreat.
Guests find the hotel's location ideal for both leisure and business travel with close connections to public transportation including a nearby bus station. For those arriving by car, the hotel offers great parking options, including spaces right in front of the property. Praised for being not only centrally located but also clean and reasonably priced, Hotel Luna stands out as a top accommodation choice in the Banská Bystrica region.
Additional highlights from the reviews include the hotel's proximity to renowned tourist destinations like Štiavnica and Kremnica and its closeness to a large Tesco and Lidl, making day-to-day needs easily accessible. The convenience extends to family travelers as well with a playground available for children.
Overall, Hotel Luna's central and accessible location, combined with good amenities and favorable pricing, make it an excellent starting point for exploring the city and beyond.
Breakfast
Hotel Luna receives high praise for its breakfast offerings from many guests. The breakfast, often described as tasty, rich and varied, includes a buffet with plentiful and delicious options catering to different tastes. Many reviewers highlight the consistently good quality of the breakfast, which is included in the room price and ranges from continental to more elevated selections with local dairy products. The breakfast environment is frequently mentioned as being pleasant and cozy, adding to the overall dining experience.
Guests particularly appreciate the excellent and helpful staff, who ensure the breakfast buffet is constantly replenished. Freshness is a notable feature of the meals with a rich selection of dishes available, including fried eggs, sausages, vegetables and both warm and cold varieties. The option to enjoy breakfast on a terrace further enhances the experience.
While the majority of feedback is positive, some guests noted areas for improvement, such as occasional shortages in certain items and the quality of sausages and pastries. Despite these minor issues, most patrons find the breakfast at Hotel Luna to be satisfactory and a standout feature of their stay.
Dinner
Hotel Luna receives high praise for its culinary offerings, notably for the excellent and gastronomic experience provided during dinner. Guests often describe the food as delicious and commend the nice, colorful lunch menu, along with its dinner options. The restaurant within the hotel is generally regarded as great and well-received.
However, some visitors express concerns about limited dining options, particularly in the evenings. The hotel restaurant does not operate past 2 p.m., which means guests have to seek alternative dining venues for dinner. Additionally, the absence of a bar and the inability to order beer or wine with dinner are noted limitations. While the available dining options are appreciated, potential diners should plan accordingly due to the restricted service hours.
Rooms
Hotel Luna offers a mix of spacious, clean and comfortable rooms that generally meet the expectations of guests, especially in terms of size and cleanliness. Many visitors appreciate the coziness and cleanliness of the accommodations, as well as features like comfortable beds and well-maintained bathrooms. The hotel also provides a variety of room options, including some with modern amenities like smart TVs and fresh furniture.
However, several guests point out that some rooms and facilities are outdated and in need of renovation. Issues such as worn-out mattresses, old fixtures and missing refrigerators are commonly noted. Some rooms also suffer from maintenance problems, including broken bathroom fixtures and unclean exhaust fans. Noise from hallways and neighboring rooms, as well as heat issues due to lack of air conditioning, also affect guest comfort.
Despite these drawbacks, the hotel does offer pleasant little touches like fragrant rooms, external blinds for better light control and the availability of basic hygiene necessities. The large bathrooms and well-equipped rooms add to the overall positive experience for many guests. Additionally, the hotel is pet-friendly, providing free accommodation for dogs, which is a significant plus for pet owners.
Beds
Hotel Luna receives mixed feedback regarding their beds. Many guests praise the beds for being comfortable and conducive to a good night's sleep. Phrases like "comfortable beds" and "slept very well" are commonly used to describe the positive experiences. Guests also appreciate the large bed sizes and the apparent focus on cleanliness.
However, there are significant criticisms as well. Some guests found the beds to be excessively hard, narrow and uncomfortable with descriptions such as "plank-like" and "hard bed." There are mentions of beds being worn out with mattresses that are either too soft or sagging, leading to an unsatisfactory sleep experience for some. Issues like squeaky beds, sagging bed frames and beds slipping off the mattress were also reported.
Overall, while many find the beds at Hotel Luna to be comfortable, there is a notable portion of guests who encounter issues with bed comfort and maintenance.
Cleanliness
Hotel Luna garners praise for its high level of cleanliness throughout its premises. Guests frequently commend the hotel for its clean rooms, noting them to be comfortable and well-maintained. The hotel's general environment is described as clean and pleasant, contributing to a positive overall experience. Many reviews specifically highlight the cleanliness of bathrooms, toilets, sheets and general room hygiene.
However, some reviews point out inconsistencies in cleaning standards with certain rooms not being cleaned as regularly or thoroughly as expected. Issues such as old-fashioned decor, worn-out carpets and occasional lapses in room cleanliness are mentioned. Despite these drawbacks, there is an appreciation for the cleaning staff, who are often noted for going above standards. While there is room for improvement, particularly regarding more consistent cleaning schedules and attention to detail, the majority of guests find Hotel Luna to provide a predominantly clean and comfortable stay.
Staff
At 'Hotel Luna,' the staff consistently receives high praise for their friendliness and helpfulness. Guests frequently commend the receptionists for being welcoming, attentive and always ready to assist. The reception team, often described as pleasant and accommodating, ensures a positive first impression. Many reviews highlight the exceptional quality of the staff’s customer service with several guests noting their professionalism and willingness to go above and beyond to meet guests' needs.
The courtesy of the staff extends beyond the reception, permeating the entire hotel. Reviewers consistently mention the kind and smiling nature of the personnel, emphasizing a warm and hospitable atmosphere. The 24-hour reception service adds an extra layer of convenience and assurance for late arrivals or those needing assistance at any time.
Overall, the staff at 'Hotel Luna' stands out for their dedication to providing a friendly, helpful and professional service, significantly contributing to the hotel's positive reputation among its guests.
Wi-Fi
Hotel Luna's wifi experience presents a mixed bag for guests. Many visitors appreciated the stable and reliable internet, noting they faced no issues and enjoyed a functional and fast connection during their stay. However, some guests pointed out challenges like needing to call for the wifi password and that it wasn't mentioned upfront. While some experienced consistently good internet, others found it weak or almost non-functional at times. Overall, the wifi at Hotel Luna generally meets expectations but has room for improvement to ensure a more consistent experience for all guests.
Family
Hotel Luna offers an array of activities that cater well to families with children. The hotel features a playground that the kids enjoyed, as well as a children's play area conveniently located near the breakfast area, allowing parents to relax while their children play nearby. The kids' corner received positive remarks and contributed to an enjoyable stay for families. Overall, the hotel is noted to be well-suited for families traveling with children, providing various amenities that keep the young ones entertained.
No, Hotel Luna doesn't have any pool.
No, a spa isn't available at Hotel Luna.
Yes, Hotel Luna welcomes dogs.
No, parking facilities aren't available at Hotel Luna.