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Summary of reviewsThe Grand Hotel Duca D'Este in Tivoli Terme is well-regarded for its strategic and accessible location, making it easy for guests to explore nearby historical sites and enjoy seamless trips to Rome. The hotel serves as an ideal rest stop for travelers across Italy, offering a tranquil environment with convenient parking and essential nearby amenities.
Guests generally appreciate the breakfast, which offers a varied European buffet that caters to diverse tastes, although there are occasional concerns about the organization and the consistency of quality. Dinner experiences, especially poolside, are highly praised for their ambiance and quality of food, despite minor suggestions for improving the a la carte menu.
The rooms offer spacious, clean and comfortable accommodations with suites receiving special commendation for their soundproofing and thoughtful details. However, some aspects of the decor and furniture appear outdated with occasional issues such as small showers and old bedding mentioned.
Cleanliness is a notable strength of the hotel with consistently well-maintained rooms and facilities. The spa is another highlight, featuring modern, beautifully equipped amenities that provide a relaxing retreat. The outdoor pool is admired for its large size, cleanliness and pleasant atmosphere, complemented by excellent bar service.
The hotel staff stands out for their friendliness and professionalism, contributing to a welcoming environment. They are noted for their helpfulness and willingness to accommodate special requests, although a few instances of less favorable interactions were reported.
Parking is convenient and secure, adding to the overall ease of stay. While the quality of the beds received mixed reviews with some guests experiencing discomfort due to old mattresses, others found them satisfactory.
Although some areas fall short of four-star expectations, particularly regarding updates and certain amenities, the Grand Hotel Duca D'Este holds potential with its strong points in location, cleanliness and staff hospitality. With targeted improvements, the hotel could fully align with its four-star designation, offering an enhanced experience for guests.
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