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Summary of reviewsImperial Hotel&Spa in Baile Olanesti, located in the heart of the resort, is celebrated for its exceptional location near the central park and springs. Guests enjoy easy access to picturesque surroundings and various facilities such as a spa, children's playground and breakfast services. The spacious, clean accommodations, coupled with stunning views and a serene environment, create a memorable experience for both couples and families.
The breakfast service garners high praise, described as rich, varied and abundant, catering to diverse tastes with a well-organized layout. The availability of a continental breakfast further enhances the dining experience. Despite occasional comments about the repeated menu and minor issues, the consensus highlights the breakfast as very good to excellent, complemented by friendly staff and tasteful decor.
Dinner experiences are mixed with many guests enjoying the delicious cuisine and commendable chef, mentioning great-tasting food and particularly good desserts. However, there are instances of dissatisfaction regarding the quality and preparation of some dishes, along with disturbances from the restaurant manager's loud presence. While food quality can be inconsistent, the restaurant's visual appeal remains a strong point.
The rooms consistently receive praise for their cleanliness, spaciousness and tasteful decor, featuring modern amenities like new appliances and smart TVs. However, some guests note issues with sound insulation and occasional variability in room size. Nevertheless, the overall sentiment reflects satisfaction with the rooms' quality, comfort and cleanliness.
Cleanliness stands out as a defining feature of the hotel with guests noting the spotless condition of all facilities, from the pool area to the rooms and exterior. Despite minor issues such as a noisy cleaning team and an isolated incident involving a hair clump, the hotel maintains high hygiene standards, appreciated especially during the pandemic.
Staff feedback is generally positive with many guests highlighting the friendly, kind and professional nature of the team, particularly at the reception. However, some criticism involves insufficient staff, language barriers and occasional unfriendliness. Despite these areas needing improvement, the overall guest experience is enhanced by the attentive and sociable staff.
The hotel's spa is a standout feature, impressing guests with its spacious, clean and elegantly designed area, offering a range of facilities suitable for all ages. Despite some mentions of pool cleanliness needing attention, the diverse wellness options and well-maintained environment make the spa a highlight of the stay.
The pool facilities offer a range of experiences with guests appreciating the variety, including a big pool at the top, a saltwater pool and a children's pool. While some issues with pool temperature and accessibility are noted, many guests enjoy the multiple pool options available.
Overall, Imperial Hotel&Spa in Baile Olanesti provides a well-rounded and pleasant stay with its excellent location, comfortable rooms, high standards of cleanliness and impressive spa facilities, making it a favored destination for many visitors.
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