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Summary of reviewsHoliday Inn Express - Bicester by IHG, stands out for its stellar location, making it a prime choice for visitors to Bicester Village and surrounding attractions. The hotel’s proximity to shopping centers, restaurants, main roads, motorways and convenient transport hubs like the Bicester Village train station is repeatedly praised. Additionally, guests appreciate the practical and easy access to nearby locales such as Oxford and the Cotswolds.
Cleanliness and modernity are frequently highlighted with guests commending the spotlessly clean environment and the stylish, contemporary design of the rooms. Comfortable beds, spacious layouts, modern facilities including air conditioning and attentiveness to space-efficient amenities such as USB ports at headboards all contribute to a positive guest experience. Despite occasional minor maintenance issues and noise from busy roads, the overall sentiment leans towards a clean, comfortable and peaceful stay.
The breakfast offerings receive mixed reviews; however, many guests appreciate the good selection of hot and cold options, including a full English breakfast and delicious croissants. Friendly and efficient breakfast staff also enhance the dining experience. On the downside, there are calls for more vegetarian and vegan options and better management during peak times to handle food quantity and cleanliness.
Dinner at the hotel is described as generally good value with tasty and quick meals, including popular items like fish and chips and pizza. Nevertheless, the evening menu is considered limited with some instances of long waits, high prices and lower quality food.
The hotel staff receives overwhelming praise with many guests highlighting their friendly, helpful and welcoming nature. Exceptional service from staff members like Tammy and Ozzy is frequently noted, along with efficient, warm and accommodating reception staff who contribute significantly to the positive guest experience.
WiFi at the hotel has mixed reviews. Many guests find it reliable and stable, but others, particularly those staying on the third floor, report poor connectivity. The hotel staff, however, is commended for being helpful with connectivity issues.
Parking is ample, clean and generally well-maintained, though the £5 daily fee is a recurring point of disappointment for many. The presence of electric vehicle (EV) chargers is appreciated, though issues with functionality and slow charging speeds are noted.
Family guests find the hotel clean, comfortable and practical for their needs, although rooms can feel compact for larger families. Despite some limitations in space and children's amenities, the family-friendly atmosphere with staff providing cots, kids' packs and reading corners is well-received.
In summary, Holiday Inn Express - Bicester by IHG, delivers a generally positive experience emphasized by its convenient location, cleanliness, modern facilities and commendable staff service. Minor areas for improvement include breakfast variety, evening menu selections, parking fees and some spatial constraints for families. Overall, it provides a satisfactory and value-for-money stay.
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