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Summary of reviewsBEST BALTIC Hotel Druskininkai Central enjoys a superb and convenient location at the heart of Druskininkai, making it an ideal base for exploring the city's attractions. Guests appreciate its proximity to the main street, Aqua Park, Niemen River, cable car, fountains and various restaurants and entertainment options. The peaceful environment, despite being centrally located, along with spacious and tidily maintained rooms, adds to the overall comfort. Staff professionalism and helpfulness, along with the availability of ample parking, enhance the guest experience significantly.
The breakfast experience is a mixed bag with many guests praising the delicious and abundant offerings, particularly on weekends. However, some find the selection limited and the dining area small and crowded. Similarly, the dinner at the hotel receives varied responses—though the restaurant staff are commended for their service, the menu options feel limited and the dining areas are sometimes crowded.
The rooms are generally appreciated for their spaciousness, cleanliness and cozy atmosphere. However, some guests note the need for renovation due to outdated furnishings and occasional issues with amenities. Complaints about noise and certain maintenance issues, such as TV remotes and air conditioning, are not uncommon.
Cleanliness is generally upheld to high standards with many guests describing the hotel as clean and cozy. However, there are some concerns about specific cleanliness aspects like dusty surfaces, stained carpets and mold in the spa area.
Staff receive high praise for their friendliness, helpfulness and professionalism. Most guests appreciate the warm and accommodating nature of the receptionists and other personnel, although a few experiences with less courteous staff have been noted.
The wifi facilities are largely reliable and fast, notwithstanding occasional connectivity issues. The spa provides a cozy and clean ambiance but is limited in size and in need of significant updates, particularly with the jacuzzi and saunas.
Parking at the hotel is another positive with ample and secure spaces praised by many guests. The family-friendly environment and well-equipped rooms make it a popular choice for those traveling with children, though some minor navigational challenges with strollers are mentioned.
Beds receive mixed feedback: while many find them comfortable and conducive to a good night's sleep, others report issues with firmness, cleanliness and noisy bed frames.
Lastly, some guests express disappointment over the hotel's four-star rating, suggesting it falls short of contemporary four-star standards due to the need for renovations and improvements in service quality. Despite these criticisms, the central location, clean accommodations, friendly staff and available amenities create an overall positive experience for many visitors.
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