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Summary of reviewsLa Mercy Beach Hotel is highly praised for its stunning seaside location, offering unobstructed ocean views and direct access to the beach. Its proximity to King Shaka Airport and local entertainment spots such as Beach Bums, Zimbali, Simbithi and Ballito makes it convenient for travelers. Guests often commend the modern, spacious rooms with sea views, although some find the decor outdated and a few amenities in need of repair.
The breakfast experience has mostly positive feedback with many guests describing it as excellent and delicious. Notably, the seafood platter and Saturday morning spreads are well-received. However, there are occasional complaints about the wait times and the quality of the food. Dinner is similarly praised, particularly for its exceptional Indian cuisine, though some guests find the lunch prices high and note minor issues with staff attitudes.
Cleanliness in the hotel is generally lauded with revamped bathrooms and well-maintained rooms. However, the carpets and some corridors need attention due to reports of dirt and odors. The staff is frequently praised for their friendliness and helpfulness, contributing significantly to the positive guest experience. Specific staff members and the management receive special mentions for their attentiveness.
Despite the availability of Wi-Fi in public areas, the lack of connectivity in guest rooms is a common concern. The beachfront location offers amazing sea views and easily accessible beach areas, although recent storm damage to access points has caused some inconvenience. Beds receive mixed reviews; many guests find them very comfortable, while others report issues with size and firmness.
Overall, La Mercy Beach Hotel is highly recommended for its beautiful seaside setting, excellent service and comfortable amenities, making it a favored choice for travelers seeking a serene and picturesque beachside retreat.
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