4-Star HotelSummary of reviews related to the '4 Star' categoryMotel One Madrid-Plaza de España has received a mixed bag of reviews regarding its four-star rating, facilities and services. While many guests felt that it offered a fantastic stay with wonderful decor and a central yet quiet location, others pointed out certain shortcomings. Positive feedback highlighted the hotel as excellent four-star accommodation with well-decorated rooms that provided a comfortable experience.
However, numerous reviews questioned its four-star rating, citing the absence of amenities typically found in hotels of this caliber, such as a kettle, coffee machine, basic cosmetic items like bathroom slippers and cotton pads and stronger refrigerator performance. Guests also noted the lack of free breakfast, which seemed unexpected for a hotel marketed as a four-star property.
Overall, while some guests deemed it a great four-star hotel offering reasonable prices, others felt that the quality and services did not align with four-star expectations, suggesting room for improvement.
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