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Summary of reviewsThe Mayaguez Plaza Hotel; SureStay Collection by Best Western, presents an inviting option for travelers, particularly due to its unbeatable location in the heart of Mayaguez, Puerto Rico. Guests frequently praise its proximity to the main square, local restaurants, coffee shops and entertainment venues, all within walking distance. This central location adds significant value, especially for visitors looking to explore the city with ease.
The hotel’s breakfast offerings receive mixed reviews, but many guests find it delicious and satisfying, appreciating the variety and warmth of the staff’s service. Items such as omelets, bacon and pancakes are especially favored, though some guests feel that an expanded selection and better replenishment could enhance the experience.
Rooms at the hotel are generally commended for their comfort, particularly the beds, which are often described as very comfortable. Cleanliness stands out as a strong point, contributing to a welcoming environment, although some furnishings are considered outdated and there are occasional maintenance issues. The hotel also excels in its accessibility features, accommodating guests with disabilities effectively.
The hotel's staff is frequently lauded for their friendliness and professionalism with the reception team often going above and beyond to provide excellent service. Some isolated incidents of less favorable interactions do not diminish the overall positive sentiment.
Parking at the hotel is another highlight with free, convenient on-site options ensuring a hassle-free experience for guests. This, combined with the hotel's clean and well-maintained facilities, makes it a reliable choice for visitors.
Guest experiences vary slightly regarding WiFi connectivity with some finding it satisfactory and others pointing out sporadic issues. However, these concerns are relatively minor in the context of the overall positive reviews.
Families find the Mayaguez Plaza Hotel accommodating and enjoyable, making it an excellent option for family trips. The hotel's great location and the variety of activities available nearby contribute to a memorable stay for all ages.
While the hotel aligns with the expectations for a three-star rating, delivering an average but satisfactory experience, its superb location, comfort, cleanliness and helpful staff make it a commendable choice for travelers visiting Mayaguez.
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