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Summary of reviewsSercotel Palacio de Tudemir, located in the heart of Orihuela's historic center, is highly praised for its prime and tranquil location. This restored 18th-century palace offers easy access to nearby cafes, shops and significant monuments, making it an excellent base for exploring the old town.
The breakfast experience generally receives positive remarks with guests appreciating its quality, variety and value for money. The breakfast buffet is often lauded for its selection and satisfying options, although some guests note the need for more variety in hot food items and criticize certain limitations in service and atmosphere.
Dinner at the hotel's restaurant is also met with positive feedback. Many guests enjoy the high-quality cuisine and varied menu offerings with the tasting menu being particularly commended. However, there are occasional critiques concerning unprofessional service and limited vegetarian options.
The rooms at Sercotel Palacio de Tudemir are consistently noted for their spaciousness, comfort and cleanliness. Guests appreciate the ample storage, large bathrooms and historic charm. Some reviews mention a need for renovation and better soundproofing, as well as the lack of tea and coffee-making facilities. Despite these drawbacks, the beautiful views and convenient location contribute to a pleasant stay.
Cleanliness is a standout feature with guests frequently praising the spotless rooms and well-maintained environment. The friendly and attentive staff further enhance the comfort and quality of the stay, despite occasional mentions of service inconsistencies.
The hotel's free Wi-Fi receives mixed feedback; while some areas have good and fast connectivity, others, especially higher floors, suffer from poor signal strength.
Families find the hotel suitable, highlighting the reasonable breakfast rates for children and the excellent treatment from staff, making it a recommended option for family stays.
Bed comfort is mostly regarded positively with many guests finding the beds very comfortable. However, opinions vary with some finding mattresses too hard or too soft, indicating a need for updates.
Overall, while Sercotel Palacio de Tudemir provides a generally satisfactory four-star experience, some aspects, particularly breakfast variety, room amenities and bed comfort, could be improved to fully meet guests' expectations. Nonetheless, its excellent location, spacious rooms, cleanliness and attentive staff make it a popular choice for visitors to Orihuela.
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