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Summary of reviewsMas Salvi Country Boutique Hotel, situated near the picturesque village of Pals, offers a tranquil retreat surrounded by lush greenery and serene gardens. The beautifully maintained farmhouse and the idyllic rural setting make it ideal for those seeking peace and an escape from urban life. Its prime location allows easy access to both inland and coastal attractions, including beautiful beaches and medieval towns, making it a convenient base for exploring the Costa Brava region.
Breakfast at Mas Salvi has been generally well-received for its quality, variety and the pleasant dining environment. Guests enjoyed the robust selection of fresh, local products and the quality of the coffee. Despite some complaints about high prices, slow service and occasional organizational issues, the breakfast experience remains largely positive.
The dinner experience, however, has received mixed reviews. While the quality of food is praised, the menu is often considered limited and overpriced. Service inconsistencies and a lack of vegetarian options are notable drawbacks, suggesting that dining out at nearby restaurants might be a better alternative for some guests.
The hotel's rooms are spacious, comfortable and quiet with many featuring large bathrooms and private outdoor spaces. However, the decor is somewhat outdated and certain maintenance issues such as mold and cleanliness concerns have been noted. There is a clear need for refurbishment to meet the expectations of a four-star hotel.
Cleanliness across the premises has mixed reviews. While many guests find the rooms and common areas clean and tidy, others have reported issues like spider webs, mold and neglected maintenance in specific areas. The balance of positive and negative feedback highlights a need for consistent cleaning standards and improved upkeep.
The staff at Mas Salvi generally receive high praise for their friendliness and attentiveness, contributing positively to the guest experience. However, some inconsistencies in service quality and professionalism, particularly in the restaurant, have been reported, indicating a need for better training and management.
Wi-Fi connectivity at the hotel varies with some guests enjoying perfect connectivity while others experience weak signals, especially in garden rooms. There's room for improvement to ensure consistent internet access throughout the property.
The spa offers a range of facilities that can enhance the guest experience, such as massages, saunas and jacuzzis. However, issues concerning maintenance, cleanliness and outdated infrastructure are common. Improvements in these areas would significantly elevate guest satisfaction.
Pool facilities at the hotel are appreciated for their pleasant and peaceful environment, although maintenance issues such as algae growth and outdated features are frequently mentioned. The outdoor pool, in particular, is noted for needing renovation and cleaner facilities.
Parking at Mas Salvi is well-managed and convenient with ample, shaded spaces ensuring a hassle-free experience for guests.
The hotel is also family-friendly, offering spacious green areas and play zones for children, making it an ideal location for families looking for a quiet and relaxing getaway. The serene environment and ample entertainment options for kids contribute to a positive family experience.
Overall, Mas Salvi Country Boutique Hotel provides a peaceful retreat with its charming setting and attentive service. However, areas such as room decor, cleanliness, dining experience, spa facilities and Wi-Fi connectivity require attention to meet the expectations of its four-star rating and enhance the overall guest experience.
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