Info
The hotel provides many unbeatable types of lodging in the Finnish Lapland. Featuring glass igloos and luxurious log cabins, it has it all.
Show more
Summary of reviewsNestled in the heart of Lapland, Kakslauttanen Arctic Resort offers an enchanting getaway with its fairy-tale ambiance and breathtaking views. Situated about 40 kilometers from Ivalo Airport, the resort is set amidst tranquil snow-covered forests, providing an idyllic escape for nature lovers and those looking to experience the magic of the Northern Lights. The resort’s proximity to Saariselkä ensures convenient access to hiking trails, while still maintaining a secluded feel.
The accommodations, ranging from glass igloos to cozy wooden cabins, are frequently praised for their unique concept and comfort. Guests particularly appreciate the igloos for the unparalleled experience of watching the Northern Lights from their beds. The Kelo Igloos, blending rustic charm with modern comforts like a sauna and fireplace, stand out as a favorite. However, there are occasional remarks about cleanliness and lack of daily cleaning services. The resort’s decor is often highlighted as magnificent, enhancing the magical atmosphere.
The breakfast buffet receives mixed reviews. Many guests enjoy the plentiful and delicious spread with a variety of tasty options like yogurt, deli meats and pancakes and appreciate that breakfast is included. However, some criticize the lack of variety and freshness. Dinner experiences are similarly varied with some diners praising the thoughtfully curated and delicious meals, while others express disappointment in the limited variety, small portions and long waiting times.
Cleanliness at the resort is another area with divided opinions. While many guests find their accommodations clean and comfortable, others report issues such as unclean sheets, remnants from previous guests and inadequate housekeeping services.
The staff at Kakslauttanen Arctic Resort are generally described as friendly, helpful and attentive, contributing positively to the overall experience. However, there are occasional reports of rudeness and unprofessionalism with some staff struggling to manage the volume of guests.
The resort offers a range of family-friendly activities, making it a great destination for families with children. Activities such as reindeer, snowmobile and husky excursions are particularly well-received. The accommodations are spacious and well-suited for families, though some guests note a lack of child-friendly meal options.
The quality of the beds garners mixed feedback. While many guests praise the comfort and unique features like adjustable beds for stargazing, others find some beds hard or uncomfortable with issues like thin mattresses and broken beds occasionally mentioned.
While the resort offers a unique and memorable experience, it falls short in some areas typically associated with a five-star establishment. Many guests feel the services and meals align more with a three-star quality and there are mentions of organizational issues and disappointment that the offerings do not meet the five-star standards expected for the price paid.
In summary, Kakslauttanen Arctic Resort - Igloos and Chalets offers a magical and unique experience with its stunning location, distinctive accommodations and friendly staff, but areas such as cleanliness, meal variety and overall service quality present opportunities for improvement.
Show moreRead review summaries for all categories
Categories
