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Summary of reviewsHotel il Castello Borghese enjoys a strategic location near Luxembourg Airport, making it an ideal choice for transit travelers. Despite being outside the city center, the hotel's proximity to effective public transportation connects guests seamlessly to Luxembourg City and nearby attractions. Its peaceful green surroundings, despite the vicinity to transit routes and highways, offer a tranquil stay. Additionally, it serves as a convenient base for attending events at Luxexpo and exploring surrounding areas like Trier.
Breakfast at the hotel is well-received, often described as delicious, generous and fulfilling with fresh croissants, pastries and excellent coffee, served à la carte. The friendly and professional breakfast staff enhance the dining experience. While there are occasional criticisms regarding limited variety and late service start times, the breakfast generally adds positive value to the stay.
The on-site Italian restaurant stands out as a highlight, attracting praise for its excellent, gourmet-quality cuisine and cozy ambiance. Guests rave about the delicious and varied menu, particularly the Italian dishes and pizzas, which feature generous portions. The friendly and attentive service further enhances the dining experience, making it a memorable part of the stay, despite occasional closures and higher prices.
The rooms, although clean and spacious with comfortable beds, face criticisms for outdated furniture, unpleasant odors and lack of proper ventilation. Bathrooms, in particular, require renovation due to issues like mold, small size and low water pressure. Rooms facing the street or located above the kitchen can be noisy and the absence of air conditioning makes some rooms uncomfortably hot during warm weather.
Cleanliness is a commendable aspect with guests consistently noting the spotless condition of both rooms and common areas, maintained through regular daily cleaning. Nevertheless, occasional minor issues like mold in bathrooms or dusty areas were mentioned but do not detract significantly from the overall positive cleanliness reviews.
The staff generally receive positive feedback for their friendliness, attentiveness and multilingual abilities, particularly in the restaurant and breakfast service. However, mixed reviews highlight some inconsistency with several guests noting unhelpfulness or unfriendliness from the reception staff and occasional language barriers, suggesting room for improvement in this area.
WiFi service at the hotel elicits mixed reviews. While some guests find the connection satisfactory, many report significant connectivity issues with mentions of non-functional or weak WiFi, particularly on the second floor and inadequate assistance from staff. This could be a crucial consideration for travelers relying heavily on stable internet access.
The hotel is highly regarded by families for its friendly atmosphere, spacious family rooms and attentive service tailored to family needs. Its convenient location near the airport makes it an excellent choice for family stopovers. The family-friendly approach is further emphasized by the charming, small family-run hotel vibe it projects.
While the beds receive mixed reviews with some appreciating their comfort and cleanliness, a significant number of guests find them hard and outdated, leading to uncomfortable sleep. This represents an area for potential improvement in guest comfort.
Finally, the hotel stands out for its pet-friendly policies, particularly for dogs, charging a reasonable fee of €5 per night. Guests appreciate the accommodating environment and nearby green areas, marking it as a preferred choice for travelers with pets.
In summary, Hotel il Castello Borghese offers a convenient, clean and welcoming environment with standout dining experiences and a great location for transit travelers and families. Areas for improvement include room updates, WiFi reliability and enhancing the reception staff's hospitality.
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