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Summary of reviewsPrestige Hotel & Spa consistently delivers an outstanding guest experience, earning high praise across multiple categories. The hotel's location, nestled on a main road with picturesque mountain views, is frequently highlighted for its convenience and tranquility. It balances accessibility to modern amenities and key attractions in Tetouan and the northern region of Morocco, making it an ideal stopover, especially for those arriving by ferry. The secure and accessible off-street parking options add to the convenience for travelers with vehicles.
The breakfast offerings are another strong point with an extensive and varied buffet that includes fresh pastries, made-to-order eggs and traditional Moroccan products. Words like "hearty," "delicious," and "filling" are often used to describe the spread, although there are minor suggestions for more variety and improved freshness for some beverages.
In terms of dinner, the hotel successfully blends Moroccan and international cuisines with high marks for food quality, particularly the couscous. The restaurant atmosphere is enhanced by friendly and helpful staff, although improvements could be made in service speed and some aspects of food selection.
The rooms are widely appreciated for their cleanliness, modern amenities and comfortable beds. Guests enjoy the spaciousness, beautiful views and daily cleaning services, although noise isolation and consistency in room assignments have room for improvement.
The hotel's commitment to cleanliness is exceptional with spotless facilities and high hygiene standards throughout. The housekeeping service maintains a fresh and comfortable environment, contributing to the overall pleasant stay.
The staff delivers exceptional service with a warm demeanor, enhancing the overall guest experience. The professionalism and friendliness of the receptionists, restaurant staff and housekeeping team are highly commended. Multilingual capabilities further facilitate seamless communication and personalized service.
While WiFi performance receives mixed reviews, indicating areas for improvement, the hotel excels in other amenities like its highly praised spa. Guests particularly enjoy the Moroccan hammam and massages, although some find the services pricey and occasionally unavailable due to renovations or restrictions.
Parking facilities are well-managed and secure with monitored and convenient options for various vehicles, including motorcycles. This ensures a seamless and stress-free start for guests traveling by car.
The hotel's sleeping arrangements receive consistent accolades for their superior comfort and high-quality bedding, often compared favorably to luxury hotel chains. Even the sofas add to the overall comfort experience.
Overall, Prestige Hotel & Spa exceeds expectations for a three-star establishment, often suggested to deserve a four-star rating. Its modern rooms, top-tier service and exceptional cleanliness provide excellent value, making it a standout choice for travelers.
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