InfoSummary of reviewsHermes Club Hotel - Ultra All Inclusive in Tsarevo is widely praised for its prime location, offering easy access to both the beach and city center which makes it ideal for beach lovers and families seeking a relaxing environment. The hotel’s enviable position near local attractions and amenities further enhances the experience for visitors of all ages.
The all-inclusive dining program provides decent and diverse food options with guests particularly enjoying the consistently available main courses during lunch and dinner. However, some guests felt that the food could be more flavorful and varied. Despite mixed opinions, the overall dining experience remains satisfying.
Accommodation at Hermes Club Hotel is generally well-received with rooms described as spacious, clean and well-maintained. Regular towel and bedding changes contribute to a comfortable stay. Although there are occasional reports of cramped spaces, non-functional air conditioning and the need for better internet connectivity, most guests find the rooms satisfactory and adequate for storage.
Cleanliness stands out as a strong point with many guests applauding the hotel for its exceptional daily cleaning services in both rooms and communal areas. While minor issues such as stained bedsheets or towels have been noted, the overall sentiment towards the hotel's cleanliness remains highly positive.
The hotel staff receives significant accolades for their friendliness and helpfulness, contributing to a warm and welcoming atmosphere. Despite occasional language barriers and some professionalism issues, the staff's overall responsiveness and cheerful demeanor leave a lasting positive impression on guests. Special praise is often given to the animators and kitchen staff for enhancing the experience.
Pool facilities, including well-maintained large pools and paddling pools, are a highlight, earning praise for their variety and quality. Despite some concerns about pool capacity, the swimming options are a delightful feature for families and individual guests alike.
In summary, Hermes Club Hotel - Ultra All Inclusive offers a well-rounded experience with its excellent location, commendable cleanliness, friendly staff and enjoyable pool facilities. While there is room for improvement in areas such as room maintenance and food variety, the hotel delivers a pleasant and memorable stay for its guests. Show more
InfoSummary of reviewsFamily Hotel Four Seasons Tsarevo enjoys a prime location, perfectly situated in the heart of Tsarevo, offering unparalleled convenience with its close proximity to the city center, main pedestrian street, restaurants and the sea garden. This central position ensures that leisure and exploration are just a short stroll away, making it an ideal spot for guests to enjoy all that the city has to offer.
The rooms at the hotel are frequently praised for their spaciousness and comfort. Guests appreciate the ample space and well-furnished nature of the accommodations, which include large beds, fridges, tables, wardrobes and additional seating. The cleanliness of the rooms, maintained by a daily cleaning service, contributes to a pleasant and cozy ambiance. Some rooms offer terraces with views of the backyard, adding to the overall pleasant experience, while the studios are noted for their exceptional spaciousness and comfort.
Cleanliness is a strong point with the hotel consistently maintaining high standards in keeping the rooms tidy and well-maintained. Although a few reviews suggest that some areas, like the carpet, could use more attention, the overall cleanliness is reliable, contributing to a comfortable stay for guests.
The staff at Family Hotel Four Seasons Tsarevo are highly praised for their exceptional service, marked by warmth and responsiveness. Notable mentions include Violetta and her team, who are commended for their helpfulness, friendliness and incredible assistance. The positive attitudes and politeness of the staff create a welcoming atmosphere that enhances the overall guest experience.
In summary, Family Hotel Four Seasons Tsarevo excels with its central location, spacious and comfortable rooms, high cleanliness standards and exceptional staff service, making for a delightful and convenient stay in Tsarevo. Show more
InfoSummary of reviewsSouth Beach Hotel, under new management and offering free beach access, garners significant praise for its prime location near the beach, allowing guests to easily indulge in seaside visits within a short 10-minute walk. This locality serves well to offset the somewhat distant proximity to the town center, making it an overall attractive spot for beach enthusiasts.
The culinary experiences, especially dinner, have seen an improvement under the new management. While initial reviews were mixed, more recent feedback highlights delicious and abundant meals with a diverse and freshly prepared selection. The homemade quality and variety of dishes are frequently appreciated, though there are mentions of subpar alcohol quality suggesting some room for enhancement in the beverage offerings.
Room quality at South Beach Hotel sees varying feedback. Guests often commend the spacious, cozy rooms with pleasant decor and sea views, coupled with regular cleaning services. Nevertheless, there are significant concerns about outdated and worn furniture, broken fixtures and instances of severe cleanliness issues. Positive remarks about room size and balcony availability are overshadowed by inconsistent maintenance and cleanliness, highlighting an urgent need for renovations to meet guest expectations.
Cleanliness receives mixed reviews with praise for daily room cleaning contrasting sharply with numerous complaints about dirty and neglected rooms. Specific issues such as hair and dust buildup, cobwebs and muddy footprints are mentioned, pointing to inconsistent cleaning schedules and low-quality cleaning services.
Staff at South Beach Hotel are frequently lauded for their friendly and helpful demeanor, contributing significantly to a welcoming atmosphere. Guests appreciate the staff’s responsiveness and polite attitudes, although there are mentions of insufficient staffing and inefficiencies in cleaning services.
The hotel’s pool facilities include two large swimming pools and two well-maintained children's pools. Guests enjoy the sizeable and clean pool areas for children while noting that the larger pools often suffer from cleanliness issues, diminishing the overall pool experience.
Bed comfort appears inconsistent with numerous guests reporting old, uncomfortable sofa beds and issues with mattress conditions. Some find the beds comfortable, but the inconsistency suggests a need for the hotel to update and improve bedding quality to enhance guest comfort.
In summary, South Beach Hotel’s excellent beachfront location, welcoming staff and enhanced dining under new management are notable positives, though significant improvements in room maintenance, cleanliness and pool upkeep are necessary to fully meet guest expectations. Show more
