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Summary of reviewsWilga Hotel cultivates a highly favorable impression among guests, particularly for its strategic location, excellent breakfast offerings and commendable cleanliness. Nestled in the serene and picturesque town of Ustroń, the hotel boasts beautiful views of the surrounding green hills and mountains. Guests appreciate the tranquil atmosphere and the hotel's proximity to local attractions and amenities, which are conveniently accessible despite the uphill location. The availability of ample parking and easy access to walking paths contributes positively to the guest experience.
The breakfast at Wilga receives overwhelmingly positive reviews, often described as delicious, varied and plentiful. Guests enjoy the rich buffet selection and the fresh, well-prepared dishes with special mentions of the waffle station. This, coupled with the friendly and helpful staff, enhances the overall dining experience. Dinner at the Karczma Zapiecek restaurant also garners praise for its tasty food and variety, despite some minor issues such as limited vegetarian options and occasional miscommunication regarding menu items.
When it comes to accommodations, Wilga's rooms are generally lauded for their spaciousness and cleanliness. Guests appreciate the large, comfortable and tidy rooms, especially those with mountain views or balconies. However, some feedback indicates that certain rooms are outdated and in need of modernization with occasional reports of small or worn-out bathrooms. Despite these drawbacks, the commitment to cleanliness across the hotel is consistently highlighted and appreciated by visitors.
The hotel staff at Wilga is noted for their friendliness, helpfulness and professionalism. Numerous guests commend the welcoming attitude and efficient service of both the reception and dining staff, though there are isolated incidents of unprofessional conduct. Overall, the positive feedback on the hotel's personnel underscores a generally high level of guest satisfaction with the service provided.
Wilga is also recognized for its family-friendliness with many guests praising the children's playroom and various family-oriented amenities. The comfortable family apartments are particularly noted for enhancing the hotel’s appeal as an ideal destination for family vacations.
In terms of parking, opinions are mixed. While many guests appreciate the convenience and ample space provided, some express concerns about the size of certain parking areas and additional fees.
Lastly, the beds at Wilga receive mixed reviews. While guests often find them large and comfortable with soft pillows, some report issues with worn-out mattresses. Even so, many guests still manage to enjoy a restful sleep.
Overall, Wilga Hotel offers a relaxing, comfortable stay with notable strengths in location, breakfast quality, cleanliness and family accommodations, making it a solid choice for travelers seeking tranquility and convenience.
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