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Summary of reviewsHotel Blanca Resort & Spa, set in the heart of Mount Flashites, offers guests a picturesque retreat with breathtaking mountain views and a central location that provides convenient access to ski slopes, local pubs and shops. The tranquil ambiance and elegant design make it an ideal destination for those looking to combine restful moments with engaging outdoor activities. The friendliness and helpfulness of the staff further enhance the overall warm and welcoming experience.
Guests praise the hotel's breakfast for its rich and diverse selection, offering a buffet-style meal that many find plentiful and satisfying. However, some guests have noted inconsistencies in quality with occasional issues such as cold food and insufficient variety, especially during later hours.
The dinner experience receives mixed reviews. While many diners enjoy the delicious cuisine and commend the quality of the food, others find the steak overly oily and criticize the buffet for its limited options and subpar items.
Rooms at the hotel are spacious and provide stunning views with many guests appreciating the clean and well-equipped accommodations. However, the hotel falls short in consistent cleanliness and maintenance. Some rooms fail to meet expected standards with outdated furniture and minor issues such as clogged bathtubs detracting from the experience. The spa area is also criticized for being small and inadequately maintained, often overcrowded and lacking in the serene ambiance guests expect.
Cleanliness is a significant concern with reports of dirty rooms, unclean bathrooms and dilapidated furniture being common. Despite some positive remarks, such as certain areas being adequately clean, the overall hygiene of the property does not align with its five-star rating.
Staff at the hotel receive largely positive feedback for their friendliness and helpfulness, particularly in the restaurant and spa areas. However, there are instances of poor service and unwelcoming attitudes among the reception staff, impacting the overall guest experience.
The pool facilities also face criticism with many guests finding the water too cold and the pool itself small and only shoulder-deep. Cleanliness and functionality issues, such as dirty water and facilities being out of service, further detract from guest satisfaction.
While the beds are generally considered large and comfortable, there are some issues with mattress quality and arrangement with some guests experiencing discomfort due to worn-out or overly soft mattresses.
Overall, while Hotel Blanca Resort & Spa excels in location and scenic beauty, it struggles to meet the standards expected of a five-star establishment. Guests suggest improvements in areas such as cleanliness, maintenance and consistency of service to align the hotel's offerings with its premium positioning.
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