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Summary of reviewsZepter Hotel Vrnjacka Banja, a member of Zepter Hotels, enjoys a highly favorable reputation, particularly for its central and serene location. Nestled right on a pedestrian street in the heart of the city, the hotel offers guests easy access to the bustling promenade, serene park, restaurants, shops and local events. The convenience of free parking further enhances the guest experience.
Breakfast at the hotel is a standout feature, often described as abundant, diverse and delicious. Guests appreciate the well-prepared, high-quality food that caters to a variety of tastes. Although there are occasional criticisms, such as unappealing coffee or limited dessert variety, the breakfast service is largely praised and considered a highlight of the stay. Dinner also receives positive feedback with guests enjoying the excellent and varied cuisine, bolstered by the hotel's buffet style which offers something for everyone. Some guests did have a few negative experiences, but overall, the dining options met high expectations.
The rooms at Zepter Hotel are noted for their cleanliness and comfort with tidy and well-maintained spaces receiving frequent praise. Some rooms are spacious, adding to the sense of relaxation, although some guests did find the rooms smaller and darker than expected. Bathrooms generally meet expectations, though there are occasional issues with dated furnishings or inadequate heating. Cleanliness across the hotel is impeccable, enhancing guests' overall experience.
The staff at the hotel are often commended for their friendliness, responsiveness and professionalism. Guests appreciate the warm and accommodating service throughout their stay, although there are a few mentions of inexperience or unaccommodating behavior at reception.
Despite its smaller size and occasional overcrowding, the hotel's spa and wellness center offers clean and beneficial amenities including a sauna and a small pool, which guests appreciate even with its limited operating hours. The gym is well-equipped and spacious, although some guests feel it could be better included in the standard price.
The indoor pool is praised for its cleanliness and the additional wellness facilities like a jacuzzi and sauna. However, the colder-than-expected water and limited access times can be a drawback for some guests.
Families find the hotel to be accommodating and friendly, though a dedicated playroom for children would enhance their experience. The high comfort level of the beds also contributes positively to the overall guest satisfaction.
Although some aspects, such as room size and wellness center amenities, have led guests to question its four-star rating, Zepter Hotel Vrnjacka Banja generally provides a satisfying and comfortable stay with excellent service, cleanliness and convenient location, making it a popular choice for many returning visitors.
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