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Summary of reviewsHotel Fontebella in Assisi is widely appreciated for its impeccable location in the heart of the historic center, making it an ideal base for exploring the medieval city. The hotel offers stunning views of the valley and the old town from its charming historic building, enhancing the overall authentic experience. Guests consistently commend the staff for their kindness and attentiveness, making for a comfortable stay. The hotel's ambience provides a tranquil retreat, perfect for both short visits and extended explorations of Assisi.
The breakfast experience at Hotel Fontebella is generally positive with many guests enjoying the delicious variety and high-quality products, including notable specialties and freshly made coffee. The breakfast staff are praised for their friendliness, contributing to a pleasant dining atmosphere. However, there are areas needing improvement, such as the limited choices organizational issues and the dark setting of the breakfast area. Some guests feel the breakfast quality doesn't fully meet the hotel's four-star standards.
Dinner at the hotel’s main restaurant, Il Frantoio, is a highlight for many guests. The restaurant offers superb dinners with amazing views, exceptional food quality and presentation. The attentive staff and the impressive dining atmosphere contribute to a memorable culinary experience. While some find the restaurant slightly pricey and a bit formal, the overall dining experience is often noted as excellent and worth revisiting.
The rooms at Hotel Fontebella provide mixed experiences. Many guests appreciate the breathtaking views, comfort and cozy decor of the rooms. However, a significant number of reviews mention the small and cramped nature of some rooms and bathrooms, which detract from the hotel's purported four-star rating. Issues such as mold, outdated decor and air conditioning problems are noted, although renovated rooms receive praise for their tastefulness and cleanliness. Staff responsiveness in addressing concerns about room conditions is positively highlighted.
Cleanliness at the hotel receives mixed reviews. While many guests describe the property as clean, well-maintained and compliant with COVID measures, there are mentions of mold, dust in less visible areas and instances of dirty bathrooms. Improving attention to detail in cleanliness could enhance guest satisfaction.
The hotel's staff are consistently lauded for their exceptional service, friendliness and professionalism. From reception to breakfast and beyond, the staff’s attentiveness and willingness to go above and beyond make guests feel valued and comfortable, significantly enhancing the overall experience.
Parking at Hotel Fontebella is generally considered convenient with spots available directly in front of the hotel. However, the limited and sometimes tight spaces, combined with an extra cost, are noted by guests. Despite these minor drawbacks, the close proximity of parking is appreciated.
Beds at the hotel receive a mix of positive and critical feedback. While many guests find the beds and pillows comfortable and sizeable, others criticize the mattresses for being too soft, worn out and lacking support. Providing improved mattress quality and additional pillows could enhance bed comfort.
While Hotel Fontebella is perceived as one of the more upscale hotels in Assisi, guests express disappointment with certain aspects that fall short of a four-star rating. Smaller room sizes, inconsistent cleanliness and inadequate maintenance are frequently mentioned. Despite these criticisms, the hotel offers good value and has potential for significant improvements to meet four-star standards more consistently.
In summary, Hotel Fontebella is highly praised for its strategic location, charming ambiance and exceptional staff service. While there are areas for improvement in breakfast quality, room sizes, cleanliness and bed comfort, the overall experience at Hotel Fontebella is positively noted for its dining, views and friendly atmosphere.
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